customer success manager

support engineer

technical support engineer

software engineer

senior software engineer

Instructure

What is the best part of working at the company?
Company treats people well - lots of PTO, fair benefits and they really try to keep folks feeling upbeat - but the pay is pathetic and now they are moving all jobs off shore - no new US jobs or promotions until further notice.   They tell us that this is a "Balancing" effort - as is our low pay - but then they buy company after company that we then have to support - for no extra money and a 2% "raise" every year.  

If you are an experienced person, avoid this place. If you are a recent grad or are in school for CS, this isn't a bad gig until you can do better.

What is the most stressful part about working at the company?
the pay - it's really below all standard for what they ask us to do (APIs, troubleshoot HTML, etc).

What is the work environment and culture like at the company?
nice. Folks are nice - unless you are asking them for help and then they can get snippy. You need to know everything coming in the door, it seems.

What is a typical day like for you at the company?
I log in, I take my calls/chats I clock out.  Nothing too exciting.

I loved our product and that our cause--bettering education--was something I could absolutely get behind. One of the highlights of this role was the strength of my team. My manager and her manager were awesome, our team was close-knit, and everyone I worked with was happy, helpful, and kind. The company works very hard to make sure its employees are well taken care of, and employees work hard to make sure their clients are taken care of.

Collaboration and cross-team communication is emphasized. Even the CEO doesn't have an official office, but sits at a desk in an open work space just like all the other employees. He would regularly invite employees from all parts of the company--young and old, new or veteran--to a lunch in a conference room with him, where he would ask for feedback on our company's product, clients, etc. 

Overall, I loved working here and wish I didn't have to leave due to relocation with my husband's job.

Customers are amazing.  Employees that engage with customers pre- and post-sales are amazing.  Always stretched thin because of PE ownership / budgetary constraints, but the mission is what drives most to excel at what they do despite those constraints.  

Middle managers are typically promoted from within so there is a lot of loyalty at that level (also some burnout).  

The above factors contribute towards great team cultures.  There are silos but individual teams seem to have strong cultures within the overarching company.

Sr. management is where things start to get shaky.  Some are huge self promotors that don't seem to add much value.  Some are strong leaders.  

From a product perspective, Canvas LMS is awesome.  Generally a well engineered solution. 

Bottom line:  I'd go back if the right position opened up.  Even with PE ownership, it was one of the most rewarding places I've worked.  

This company is 100% committed to maximizing profits. Quality, employees, and customers are not high priorities at all. Leadership will blacklist any person that offers a suggestion for how the company can improve. Leadership is great at surrounding themselves with yes men/women that will gaslight employees about how great the company is.  The company has been working on "New Quizzes" for 5 years and it is still a piece of unreliable garbage. Customers have gone from no wait times during busy season, and now customers are waiting up to 3 hours to be able to talk to somebody. Staff is overworked and micromanaged. The training for the job is horrendous which results in people waiting for 3 hours to talk to a support agent that doesn't know how to help them.

When I started there was a strong focus on culture and a people-first mentality.  It felt like it was becoming a meat grinder by the time I left.  The pressure to impress wall-street analysts after the first IPO changed the focus of upper management, especially after the founding CEO left. All the great leaders they cultivated through the ranks started taking opportunities elsewhere as the benefits and perks were slowly rolled back.  There are still some good leaders hanging on, but mostly the vibe feels more like a factory now than a modern tech company.

This job has had its ups and downs, mostly downs. The work culture is really solid, I work with some really great people, but the work itself is dreary and exhausting. I was told this position was an IT support position, but in reality it is a call center that involves a lot of hand holding through their website Canvas. Be prepared for the same question 50 times a day and occasionally getting yelled at for giving the right answer. There is blatant favoritism throughout the company, which itself has lead to a number of old coworkers quitting. The pay is nice, the benefits are okay, but all in all this company could do so much better by its employees. The job isn't great, but you meet some really cool people.

For years Instructure was a great place to work. Then they went public. The only thing Instructure cares about anymore is what the shareholders want. The company values have gone out the window, as has any loyalty to employees, which is very unfortunate. They have been laying off people without cause, not based on their job performance, but based on some silly gamble that they are trying to shake things up. It really is a shame. The people I worked with directly are usually great, but upper management only cares about boosting the stock price, you know, gotta get as much money as they can before they bail.

What is the best part of working at the company?
They can give excellent service. Most of the time


What is the most stressful part about working at the company?
There isn't any all things are very smooth for me..  The company as a whole was very good to us, which made easy for all of us.

What is the work environment and culture like at the company?
I found nothing bad about them other than let me go for giving a customer help beyond the norm.. I don't blame them but it should be mentioned.

What is a typical day like for you at the company?
I log into the computers read new updates then answer phone calls read emails and text them back to, like I said before they a great company to work for I wish I could go back.

Instructure was an amazing place for the first several years of its existence. In 2020 private equity firm Thoma Bravo acquired Instructure and played the employees until they were able to cut a third of the workforce. This has left the company without what it needs to deliver product improvements. Instead TB's game plan is to cash in on Canvas' market leading status and the desperation of schools across North America.

I've since departed and would not recommend Instructure to anyone. The people that haven't yet left are mostly stuck there due to the recession.

You are overworked until you quit. In my opinion, their business model is to have high rotation of employees, in which the company benefits from. Most people, need to work at the company 5-6 years to advance in their career, it is insane.

You are basically seen as a robot, not a human. 

Not friendly to parents and caregivers.  If you are a part time employee you are treated as a second class citizen.

Not worth it, go for a different position if you have another option.

Micromanagement is another issues, they have people hired specifically to micromanage you and you have to follow strict and absurd rules, like changing your schedule whenever they please.

Top Job Titles	Average Salary
Customer success manager 5 salaries reported	$83,884 per year
Support engineer 5 salaries reported	$19.15 per hour
Technical support engineer 3 salaries reported	$17.91 per hour
Software engineer 3 salaries reported	$122,333 per year
Senior software engineer 4 salaries reported	$183,500 per year

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