billing analyst

software test engineer

software engineer

sales administrator

merchant cash advance sales representative

Integra Connect

This is not a place if you value work/life balance, team work, leadership development, inclusion.  This company cares about nothing other than the bottom line.  Integra has only been around for about 5 years.  

The majority of work is done by staff over in India.  As leaders, all we do is manage the work.  We have no control over the India resources but we have EXTREME pressure from our leaders to get it done.

There are no clear directions and everything is 100% reactive.  There are only 2 Vice Presidents.  One for the West and One for the East.  Both of these ladies are extremely unprofessional, rude, and demeaning.  They care less about mentoring, being part of the solution, helping break down barriers, etc.  Their main focus is to be rude on calls and not offer any solutions or help and micro manage.

There are weekly management calls so that the leaders can get together to review issues among each other.  Neither VP attends.  Its a complete sxxx show.  Everyone is running in circles with no clear direction of what needs to be done or how.

You are not allowed to bring concerns up or have frank conversations with leaders.  If you do, you are targeted.

The amount of work for pay is a joke. Continuously understaffed, no one stays once they realize what it really is. They will use and take advantage of an employee until they quit. They want more more and more. No incentives, no bonuses, but if the company meets/exceeds contractual agreements there is a bonus. This is not trickled down to the employees who physically made it happen. Layoffs at the end of one of the most profitable years, decreases in already low yearly merit increases, year(s) without increases. Submitted a compensation review and increase request providing titles, details, pay, and resources information was obtained; was forgotten for 6 months, followed up weekly after that, and fast forward 1.5 years and nothing. Attrition is through the roof. The best part and ONLY reason I stayed so long was my manager and my loyalty to her. Otherwise this company is all greed and toxic at minimum.

I came in right after a company merge and pretty much all the leadership slowly quit. They then put inexperienced people in leadership who tried their best to try to train us given the circumstances but it made me feel better that pretty much no one knew what they were doing for a while. I was hired to work Medicaid insurance but we have to pretty much know about Medicare, private and all the other insurances too, more work same pay.
Things always change with policies and procedures so its hard to remember it all.
I like the scheduling flexibility and the fact that its really not neccesary to talk to my coworkers everyday. The pay and benefits are trash though doesnt match the pay we get, no OT or bonuses though they just announced yearly incentives this year (AFTER we helped them make millions). The work is stagnant and no real development, but its stable 

My typical day can go from slow to extremely busy in a matter of minutes. The culture of the organization is not great unless you are in leadership and it is very hard to go on that track. SOPs are often disregarded and communication from leadership is lackluster. Employees are always being pushed to know more and give more without any compensation or bonuses and very little recognition. The hardest part is I never know what I am going to be expected to know each day with the ever-changing technology. Its hard to see myself on a real career path here because leadership only pushes for other people already in leadership to succeed. 

What is the best part of working at the company?
Great leadership! I have worked with some of the most experienced and knowledgeable people I’ve ever met. Interacting with these leaders has made me a better leader!

What is the most stressful part about working at the company?
The workload can be very daunting with a lot of moving pieces and a ton of projects with competing deadlines. 

What is the work environment and culture like at the company?
 Very diverse and supportive with many opportunities to learn and implement new ideas over time.

What is a typical day like for you at the company?
Emails, projects, meetings. Changes day to day which is nice.

Work-life balance
Work-life balance at Integra Connect is horrible!

Pay & benefits
My pay and benefits at Integra Connect are too expensive (benefits) & no raise for an entire year!

Job security and advancement
In terms of job security at Integra Connect, I think is unstable! Integra took over Lifeguards Billing Department & let employees and supervisors go with no warning!

Management
In general, managers at Integra Connect  doesn’t train properly but expect you to meet unrealistic goals.

Culture
Collaboration with my colleagues at Integra Connect is none

Overall
My experience working at Integra Connect is demanding and they don’t want to offer extra training!

What is the best part of working at the company?
The culture, benefits, competitive pay, and growth opportunities along with the opportunity to work remotely are why I intend to stay with Integra for a very long time.

What is the most stressful part about working at the company?
Our business needs and Healthcare in general are constantly evolving. Being able to adapt to change is essential for success.

What is the work environment and culture like at the company?
Integra promotes a culture of collaboration, innovation, continued training and support, and teamwork. Positions are remote, but you never feel like you're on your own.

What is the best part of working at the company?
I always enjoyed so much working with this company, there was a lot of professional people.

What is the most stressful part about working at the company?
Having a manager that was not capable of handling your capacities and totally unexperienced. 

What is the work environment and culture like at the company?
While I was working there was excellent.

What is a typical day like for you at the company?
Busy, but Chilling and Fun. I never complaint about my daily tasks.

It depends on your department or manager in any company you work at when it comes to day to day experience as an employee. However, this company is generally flexible with employees as far as work from home and individuals are generally respectful to one another. Moved employees home during covid and has allowed that to continue 2 years in as of March 2022. Pay is competitive and they have tended to react to the current volatility of the labor market when necessary. Resources can be scarce in areas at times as far as workload vs staffing.

They revamped the company recently and let the show begin. Training is inadequate at best (material other than reading a 36 page job aid is non-existent). And still expected to make unrealistic goals. Their idea of training is reading these rabbit hole job aids asking if you understand and expecting you to be an expert immediately despite the time it takes to actually do the job. Instead of encouraging and developing employees, they constantly point out wrongs, and put them on corrective action plans. Don’t waste your time with this place they don’t care about employees just numbers and money 

Top Job Titles	Average Salary
Billing analyst 2 salaries reported	$18.25 per hour
Software test engineer 1 salary reported	$102,500 per year
Software engineer 1 salary reported	$96,867 per year
Sales administrator 1 salary reported	$90,000 per year
Merchant cash advance sales representative 1 salary reported	$18.50 per hour

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