customer service representative

claims specialist

commercial lender

mailroom clerk

loan officer

Integra Partners

I will start with the fact that I loved it when I first started at Integra. I got to work at home, and the work environment was friendly and family-like. I was promoted within five months of working there due to my previous background; otherwise, I would have had to wait another month to be considered for any promotions or internal department transfers. Once promoted, I was still happy with everything and enjoyed using my leadership and teamwork traits even more.
Sadly, there were changes in management, and micromanaging became stronger, causing morale within team leads and agents to decrease significantly. It was no longer a good fit for me, mentally and physically. Also, they changed my schedule without notice twice when it could have been avoided or at least discussed with me. They said nothing until I brought it to their attention and acted like they had no idea. There are scheduling acts for employees in Michigan, and there must be a 96-hour notice; they failed to do so. There are more cons than pros when working here, and it's no longer a place I would recommend unless you are okay with the high favoritism that they don't even try to cover up. Supervisors will openly tell groups in meetings who are their favorites with a smile and no regrets.

CONS:
Promotions or internal transfers are hard unless you're a favorite or have the background.
If you apply to more than one internal position, it's considered "role-hopping."
The things that you get marked down for in audits (call center) are a little much, seeming it is a remote position.
Constant changes without notice, coaching, or training.

They describe themselves as caring about "every employee and every customer," but I think that could be more accurately changed to "every dollar and every bit of data." The culture at Integra is HEAVILY focused on metrics – this is the kind of place where you'll get talked to for being a few minutes late by your supervisor who's about to take a two-hour lunch break. Meeting whatever arbitrary goal has been set is the most important thing and management is not interested in what you think or feel about anything. Shut your mouth, make your numbers, kiss up to your boss, and you'll do fine... it's an environment more reminiscent of retail than anything professional.

If you don't get bored easily and you can tolerate being micromanaged, you'll be comfortable at Integra. The pay is decent and the benefits are adequate, with the expensive insurance offerings that are typical of a small company. Opportunities for advancement do exist, but they're rare and usually awarded on the basis of favoritism.

Several of my coworkers are college students and that's probably who this place is best suited to. Working at Integra is very much a "job" and not a "career."

Also... a data entry team in the same tiny room with a loud call center... I'm still laughing at that one.

Let me start out by saying that I'm not a disgruntled employee, I'm just speaking facts to help some poor soul who is just looking for a nice place to work. This ain't it. The job itself isn't bad, it's the people that run the place who are bad. The call center and document management are both ran by little power hungry women who lie right to your face and play mind games with you. Management is very cliquey, almost like high school. HR is a joke and they take sides & play favorites, so there's no help there. It's just all bad. This is honestly one of the worst places that I have ever worked and I regret it tremendously. You have these one on ones every month where your horrible boss tells you how bad you did last month, while conveniently leaving out any good that you did. Month... after month... after month. You feel like a real winner after that and you can't wait to get back to your desk to do more mind numbing work for that company that could not care less about you. If you want to constantly be criticized, critiqued, lied to and insulted- then this is the place for you. If not... keep scrolling. There is definitely something better out there. 

Working at a health tech data entry company presents a unique blend of both positive and challenging aspects. On the positive side, this industry offers invaluable opportunities to contribute to the advancement of healthcare through data accuracy and accessibility. Here, you can make a real difference in patients' lives by ensuring that healthcare providers have access to reliable information. Moreover, the health tech sector is continuously evolving, promising a dynamic work environment and potential for professional growth.

However, it's essential to acknowledge the challenges. Data entry roles often require meticulous attention to detail, which can be mentally taxing. Repetitive tasks are common, and the pressure to maintain accuracy is high, as errors can have significant consequences in healthcare. Additionally, depending on the company, workload and expectations may vary, potentially leading to periods of high stress.

Overall, working at a health tech data entry company is meaningful, offering a chance to be part of a vital industry. However, it demands dedication, resilience, and a passion for precision to excel in this field.

What is the best part of working at the company?
Helping patients, family and caregivers obtain medical equipment needed so they could remain in their own homes and not a facility

What is the most stressful part about working at the company?
CONSTANT policy or procedure changes , lack of escalation assistance, micromanagement and intricate, endless, ridiculous QA standards.Lack of interdepartmental communication.

What is the work environment and culture like at the company?
Suspicious and dishonest. Management is distant and not to be trusted. Excellent management staff often quit in 6 months. High turnover and consistent confusion is the result.

What is a typical day like for you at the company?
Constant stress attempting to meet ever changing metrics and insane policies. Complicated casework in high volumes are expected to be completed in a manner and time limit that is not realistic. Customers suffer as a result as do employees attempting to offer assistance and truthful genuine solutions.High volume insanity

What is the best part of working at the company?
Assisting inbound callers from insurance companies, and individual patients.  And they liked me because I always took their cases seriously, toward actions and resolutions.
This company, Integra Partners, is in organizational turmoil right now. 

What is the most stressful part about working at the company?
Dealing with constant, and unnessary micro-managing from supervisors and team leads. 
Their focus is not customer satisfaction.

What is the work environment and culture like at the company?
Immediate environment was positive. Worked in a team of 15 customer service reps. But upper management was the problem.

What is a typical day like for you at the company?
Signed promptly every day, greeted everyone in our virtual center. Promptly available to receive calls at shift start, every day. Received inbound customer service calls back to back, with 2 15-minute breaks plus lunch break.

Typical day of work consisted of knowing exactly what objectives and goals that needed to be met. I learned how to work collectively with my peers to complete projects. The most enjoyable part of the job was being given the opportunity to showcase my creativity and approach to resolve problematic issues with claims specific to the DMEPOS industry. At first, management appeared to be trustworthy and supportive; however, it's the compete opposite. There are a number of meetings in attempt to resolve issues, but nothing ever gets done to resolve and prevent issues among personnel. Management does not exercise employee confidentiality which in turn results in issues to magnify. Trust is huge in the workplace especially when people want to feel secure and safe around their co-workers and peers.

Working for this company is a nightmare. I was hired for data entry and forced into customer service because it was in my back ground. I hadn’t done phones in well over 6 years and had gone to college to shift my career focus long ago. I was told there was no data entry work, but they were still hiring for that position, and emails were going out from my supervisor thanking the rest of my team for working harder and picking up the slack. No one else on my “team” had to help with cs. They play favorites. When I had to have oral surgery, I was advised that I wouldn’t have a job due to the fact I wouldn’t be able to speak for a period of time, and they had no other work. I signed a contract for a data entry position, not customer service. I do not recommend this company at all.

What is the best part of working at the company?
This company used to be great when I started. Bosses were more understanding and helpful

What is the most stressful part about working at the company?
Company has gotten worse over time. Toxic culture, constant fault picking and micromanaging. The most stressful part is dealing with a bunch of toxic bosses and constantly being controlled. The job itself is easy but the environment is extremely toxic and draining 

What is the work environment and culture like at the company?
Toxic toxic toxic. Micromanaging, expecting employees to automatically adjust to their policies that change every day. Gaslighting employees into thinking everything is their fault. 

What is a typical day like for you at the company?
The job is easy, micromanaging is hard to deal with

The benefits seem great but this company will ruin your mental health. I have never experienced a company where not only were they fine with showing their favoritism towards certain representatives, but they would make sure that any chance of being promoted within the department or out of it would be lost by giving you a poor review. Gaslighting happens often and leadership likes to pretend they are there for you but often leave you to figure things out. The training is horrendous. Your leadership knows less than the representatives who are promoted to level 2 or 3s.

It's a shame because the company had so much potential.

Top Job Titles	Average Salary
Customer service representative 3 salaries reported	$16.00 per hour
Claims specialist 2 salaries reported	$18.00 per hour
Commercial lender 6 salaries reported	$160,833 per year
Mailroom clerk 2 salaries reported	$15.00 per hour
Loan officer 4 salaries reported	$75,000 per year

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