licensed vocational nurse

medical assistant

medical receptionist

advanced practice provider

radiologic technologist

Integrity Urgent Care

I want to start off by saying that this job is one of the more tolerable ones I have had as a nurse, especially since I love the people I work with. However, I feel as if there are multiple down sides to this job that make it dreadful coming into work. 
1. We now get lunch breaks, BUT the clinic does NOT close for said lunch breaks. This means that for the smaller clinics who are only allowed 1 backstaff, 1 provider, and 1 PSS that we must fill in for for each other when we go on lunch breaks. This is an issue because I, for one, am not cross trained and I do not want to be. However, now I am being put in a position to try to check people in when the PSS is on their lunch break. This causes patients to have to wait longer in the waiting room. I try my best to kindly explain the situation to them. I should not be forced to do someone else's job that is not in my scope of practice or the job I was hired to do. God forbid we close for 30 minutes and allow everyone to eat in peace. 

2. No patient cut off/working late hours. For as much as this company HATES allowing their employees overtime, you would think there would be a system in place that would allow us to get our work/charting, or the majority of it, done during work hours. If we close at 8pm and a patient comes in at 7:59 or exactly 8pm, we are not allowed to turn them away. Meaning, myself and the provider are here way past closing time helping the patient. Another example of my statement is this; I don't chart in-between patients and keep pulling them back to get started on their vitals/labs/etc. and have to stay after my shift to chart on said patients so the provider is not left in the dark and then proceed to get told that I cannot stay late to do that. OR I do chart in between patients, which causes a longer wait time in the waiting room, and in-turn causes patient to get frustrated and possibly leave a bad review, raise their voice at me, and/or leave. This company preaches and stays on the providers about "keeping in clinic wait times low" but won't help their employees out to make that easier for us to do.

3. They're very odd about staffing when we get more patients in a day. There are some days we need to have more than just one backstaff to accommodate for the patient load. It is like pulling teeth getting the higher ups to approve it.

4. I have never had a job where I am constantly getting text messages from management about "reminders" or new rules this company is implementing. It is almost every other day I am getting texts about stuff that is not even being done by the person sending the message! A text every once in a while is not a problem, but when I am constantly bothered by messages about things that are "for the greater good of our clinic" or how the work we're doing is suddenly not good enough, it gets exhausting. It is getting to the point where I am ready to leave. The overwhelming negatives of this company have now far outweighed the positives that made me once love working for this company. 

I have never worked for an establishment that is as unorganized and has such a lack of regard for their employees as this company. This is my personal opinion and I hope to see this company make a turn for the better, for the patients' sake.
 
I feel as if there are many ways this company could better itself for the patients and employees both. Profit over patients is not the direction I want to see this company go in. 

Integrity is a great place to work to get exposure to the medical field, grow your knowledge and experience, and see a variety of injuries and ailments. Because of the large number of patients we see (average of 50-80), the days are long and exhausting. We do not get set lunch breaks and if a patient walks through the door 2 minutes before we close, we have to stay late to see them. We also have to work every other weekend and are open on all holidays except Christmas and Thanksgiving day. Thankfully, there is PTO that we are able to use, and our local manager does an excellent job of making sure that most people get the days off that they request off. Overall, though, it does feel like as far as staff goes, Integrity tries to cut corners when they can, paying scribes very minimally, hiring phlebotomists and MAs rather than LVNs or RNs, and will not continue hiring rad techs despite the limitations if places on what NCTs can image. As far as providers goes, they only hire PAs and NPs to also reduce the salaries they have to pay. They also need to do a better job streamlining their tech training and having better policies that are printed and accessible for all employees to know their scope of practice and what is required of each of them. I also wish that employees were not encouraged to operate outside their scope of practice. In some ways it can feel like you have to push back or be on the defense to make sure you are not asked to do something you are not licensed to do. This goes both for providers as well as support staff. Each clinic operates slightly different, and some consistency across the board would be nice. 

What is the best part of working at the company?
The work week of working three 12 hour days and then being off after. 

What is the most stressful part about working at the company?
Making sure that all patients were checked in very fast, insurance verification was done, collection of copays, etc which could be hard when you where the only one working the check in window when you had a full waiting room. No lunch breaks at times, and sometimes I could not leave to go to the restroom or even eat at my when by myself without interruption from patients coming in or there in the waiting room to be seen and they always come first. 

What is the work environment and culture like at the company?
Making sure the patient comes first and to make sure that the patient is taken care of in whatever way you can help to make them comfortable from the time they walk in the door to the time they leave. It is a excellent Urgent Care Center and the providers and nursing staff are wonderful and would have a lot of compassion with their patients. 

What is a typical day like for you at the company?
Coming in to work, making sure that there is all the forms you may need for the day ready to go, paperwork on the clipboards ready, turn on and logging in the computer, answering email when possible. Check the inbox for any thing that the provider needs to sign and that needs to be faxed. Getting the money box out of the safe for making change for patients, and making a deposit at the bank and verification of the deposit from the previous day, making sure the waiting room is ready, blinds are open, pens are out, coffee station is stocked, signs are on at open time and door are unlocked.

I was very eager to start working for Integrity Urgent Care, and all was going well for the first 4-5 months until the atmosphere changed in the clinic I was in. There started to be favoritism and it felt like I was being watched and talked about. I saw several occasions of the manager talking about other employees behind their back and creating a tense and drama filled atmosphere. The two providers I worked with were an absolute dream, patient and willing to teach me as much as possible, knowing that I was starting out fresh in the medical field. All in all I would still be working there if not for the few not so great employees and manager that I had the displeasure of working with. If you have the privilege of getting a good team, I would recommend working for Integrity, unfortunately, you won't know if you have a bad team until it is too late.

Integrity has been a really good company to work for. My manager has helped push me out of my comfort zone and helped me grow tremendously  in my position and makes sure that I know that my growth has been noticed. I started out as part time and was able to transition into a full time roll. Work can be fast paced but it definitely helps the day go by faster. The PTO policy and holiday pay is good. Upper management tries to make sure things are done that show appreciation, like buying meals and snacks for the clinics and giving individual praise. Work/home life balance is good and they are definitely family friendly. I wasn’t made to feel like it was a burden when I took maternity leave and was welcomed back warmly. Overall, my time with Integrity has been a really positive experience so far. 

Management is horrible! 
No training at all, you are just thrown in
Providers will throw you under the bus, as well the MA's. You are constantly watched, very clickish staff like you see in high school. The pay is not good. No work email, everything work related done through your own personal email and cell phone, they have you downloaded a bunch of apps, even on your day off these apps are going off like crazy with messages! And even on your day off it is mandatory that you attend the office meeting in Killeen, no exceptions!  Not to mention you will have to clean the whole office at the end of the night, sweep and mop the whole clinic. 


A typical day is very stressful, you give shots, draw blood (especially on patients that could be HIV positive or STI positive), room 30+ patients, and you are the only medical assistant. There is no lunch break, so you work 11-13 hour shifts with no break, and get in trouble if you leave to get food. You are tasked with some pretty dangerous things and you expose yourself to many illnesses for a whopping $15 an hour. Not worth it. Don’t work here. 
Management does not work well with your schedule outside of work. If you ask for a day off, there is no formal way of asking and they usually say no, even if you ask a month in advance. 

What is the best part of working at the company?
You can pretty much pick your schedule if you get your off days in on time 

What is the most stressful part about working at the company?
The favoritism shown by upper management to certain employees 

What is the work environment and culture like at the company?
Depends who your working with could be a good environment or it could be a watch your back type environment 

What is a typical day like for you at the company?
For the most part easy and chill but there are busy stressful days

This place is good if you are the daughter in law of the manager, then you can get away with whatever you want. Especially giving patients meds they’re allergic to! Swabbing patients with active covid swabs too 😂👍🏼👍🏼 Want a raise? Just become part of the favorites and you’ll be lead in no time! Want to work 8 12 hour shifts in a row? This is the place for you! God forbid you need a day off! You’ll be called out in a meeting about not being a team player when the leads barley work more then 3 days! Then this is the place for you my friend! Watch your back though that knife can get pretty deep really fast!

We do medicine count, check the EKG machine to make sure it is working properly and that we have enough paper for the ekg to print. We make sure that we are stocked up with gloves, specimens cups, etc that we have to stock up on before we let the patient come to the back to be roomed. Opens up the door at 8 am. Now the patient will be waiting right outside the front door to get seen. We see about 40-74 patients a day just depends on what the patient wants to do that day. We Are also able to do X-rays as a Non NCT Tech. We do not get off until we are done with the last patient. Supposed to get off around 8pm at night. 

Top Job Titles	Average Salary
Licensed vocational nurse 6 salaries reported	$25.42 per hour
Medical assistant 13 salaries reported	$18.04 per hour
Medical receptionist 15 salaries reported	$16.87 per hour
Advanced practice provider 4 salaries reported	$65.75 per hour
Radiologic technologist 3 salaries reported	$19.74 per hour

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