personal banker

branch manager

member services representative

customer service representative

teller

Intouch-Credit-Union

The typical work day wasn't all that bad.  We were given call blocks to make our outbound sales calls and follow ups.  We also serviced our inbranch clients.  The hardest part though was the system they used.  It was very slow.  From entering info for a new account to printing docs.  Our card machine was down frequently, which made it difficult helping members who needed a replacement card.  It was hard to get approval on certain transactions due to their delegation of authority.  And sometimes those with the authority to approve an important transaction was not available which made it hard as members grew impatient and frustrated.  Something that should only take about 5 or 10 minutes grew to about 30 minutes or even more (such as a simple check withdrawal).  I really didn't think leadership ever took accountability for those issues but expected the clientele to be ok with it.      

Management:  I just think the management perhaps needed additional training especially on how to communicate with staff and clients.  I left as they were hiring young inexperienced individuals with very little or no leadership or management experience as managers which made the work environment difficult.  Unable to think outside the box.  As someone that has been in banking for a great number of years, that was a key reason for me leaving.  I don't blame them.  I just don't think they were given the necessary tools, training, and delegation to be effective leaders.  I felt many of the managers talked down to employees.  It was like high school over again.  As an older  and more and experienced person, it was a little demeaning. The maturity level of some of the branch management could have been higher.  That is just my own two cents.  

I did enjoy the people I worked with.  For the most part, everyone was friendly and most were easy to work with.  I do feel that management was willing to work with you and give you a chance to improve.  ITCU was really good with that.  I do feel the training provided was adequate and that their expectations of you are very clear.  They gave you tools to get the job done!  They strive to stay competitive as far as pay and benefits go.  There were a lot of opportunities to learn other and grow into other departments.  Good for someone starting out or new to banking.  

From the outside, when I first did my research on ITCU, I was delighted to see a minority was CEO, a woman as the SVP, and ITCU's community involvement. I was excited to put my 15+ years of credit union experience to work at ITCU.
What I found out was, the senior management is is out of touch with the branches and there is a strong disconnect.
Pros of this job - if you don't like to do much work - other than pretend to look busy, this is the place for you. 
Easy work, would be good for someones first banking job possibly. 
If you like/need to be micromanaged , this is the place for you. 
The hardest hart of this job is staying awake, and acting like you are busy when your boss is nearby.
Make sure to read the reviews on ALL sites before taking a job here, even the customers are rating ITCU POORLY, so bad that the company removed the ability for anyone to rate them on social media sites. 
ITCU attempts to run this CU like a bank, but they don't have the products, services, technology, or management that banks have. Senior management makes it clear to staff that ITCU is loosing money, operating with negative income, but no one knows how to fix it. 
At the branch level, you will just call the same members each month trying to convince them to get additional products, some days only a few people come into the branch, most of the business comes from share-branch members, managers have no power or authority to do anything - the regional managers have to approve basic things - it's their way of controlling/micromanaging.   If your management style is not to micromanage, they will try anything in their power to run you out of the company.
Stop managing through FEAR, maybe your employee turnover would not be so high. The average employee has been employed with ITCU less than 3 years...
To the Board of Directors - the writing is on the wall, negative income, high employee turnover, lots of negative reviews - on all platforms. It's time for a TOP LEVEL change here...

Working for InTouch was horrible from start to finish. The training is done via virtual interaction. Then you are told that the remainder will be on-the-job training however they aren't staffed enough to be able to offer hands on training. You are expected to know and have memorized their products and services during your FIRST 2 weeks of training. Be prepared to work 6 DAYS A WEEK and have no time to enjoy your family or take advantage of all the wonderful medical,dental, vision or vacation benefits they offer to incite you to apply.   The sign-on bonus is a joke...another ploy to attract quality employees. It is paid in quarterly installments and taxed so you will barely see it.   Good luck trying to get ANY back office support. If you work in Nevada, support SHUTS DOWN after 4pm.  Nobody seems to know what they are doing. Underwriters have a nasty attitude and send ugly communications back and fourth.  Departments don't communicate with each other and have no clue what goes on at the branch level.  If one person in IT goes on vacation you'll need to wait until that ONE person comes back to be able to accomplish anything. This carries over to various departments so have fun trying to get any help or information from anyone.   The computer applications used are archaic and go down often.  Their customer applications and technology is even worse!  Just try helping a member navigate their online system, try explaining the "virtual tellers", try to talk your way around why member care can't ever explain anything and just resort to sending people into the branch. EVERYTHING about this place is sad, unorganized, unprofessional and just out right a bad experience. Do yourself a favor by saving your time and resources. Don't even apply! This is hands-down the WORST company I have ever worked for.

At InTouch, I’ve always felt like my input matters and that I am making a difference within the company and in my community. The company is on the smaller side, but what makes that special is that everyone knows each other. Even the CEO knows all of us by name.
 
The culture centers on putting our members first, but it’s apparent that employee satisfaction is a high priority. I’d say our benefits are above average on the medical and 401k-matching side, and we even get a day off during our birthday month, plus all the bank holidays.
 
Technology is a major focus, and the company has been upfront about innovation, like our interactive teller machines and new online banking experience. It’s been a learning experience, and the workload has been intense at times, but it’s obvious leadership has a vision.
 
The credit union does have an “open door” policy, which has helped me better determine what my priorities should be. It’s evident that InTouch cares for it’s employees and recognizes that everyone has a career path.
 
The team is friendly, the work can be challenging, and there have been some growing pains, but the experience has been, worth it.

I wouldn't suggest working for this company if you have strong ethics. The company is so focused to meet sales goals that they don't care how you do it. They have a thing called "call nights" that not productive.  Too many emails of what "I might have sold" are passed around the staff.  It's all about push, push push until the member says yes. And even if you did absolutely great with a member the management team states that there is always something you missed and should've sold to them and makes it known. Management is not the greatest of leaders, especially a few of the ELT staff, and one who wear too much makeup and had too many sessions of botox. They are quick to critique your performance when you are down, but do not guide you or help you to become better. Good pay, but horrible atmosphere with terrible leadership.  They have a few core values but leadership does not follow those values.  
HONEST-  I was asked to call a member and tell him a lie about his loan application.  
ACCOUNTABILITY- Said leader did want to take accountability for mistake that happened in her department,  
TEAMWORK- Leadership too busy to help when needed.
INTEGRITY- Blames supervisors not being "engaged" with their employees thus losing trust, and yet upper leadership does the same thing to supervisors.

I was here for just a couple months and I am not even employed there anymore and I still hear of the horrible things going on there from my former coworkers. Training is horrible. They have expectations that even when you hit them it’s not enough. They’ve already had 2 people send resignation emails calling out issues within upper management that doesn’t seem to get answered then management doesn’t acknowledge that communication. They just delete the email and act like it doesn’t happen. They make a schedule then if there is a change they feel they are not obligated to abide by that. If you are even five minutes over on your hours, they throw a HUGE fit. You may get and approved set day for PTO months in advance but will cancel it and just say “oh well”. Extremely short staffed so you will be driving from city to city wasting your gas in this high gas economy. The list goes on but I don’t think I have enough time to list everything. Basically, if you see a position available in Michigan, avoid at all costs..

Make sure I was to work on-time, and able to prepare my cash drawer the days transactions.

Since I started as a Teller and worked my way up to an Assistant Branch Manager throught my banking career, I understand how important cross-selling products, getting new members, and offering the best customer service is to a Credit Union.

Making sure my co-workers, and I cover breaks, lunches, vacations and sick days. This allows the branch to function properly with adding extra stress, and responisbilites to team members.

The Management and Team were very hard workers, who took individual accountability very seriously, and took pride in our work. 

Management recognized this by buying lunch, and treats for the branch on numerous occasions. 

Overall my working experince at In Touch was enjoyable, rewarding, and challenging.

Not all management is poor. It’s the top management that trickles down and affects the retails stores. The CEO comes up with excuses as to why things cannot change yet expects the bankers to create business with nothing to offer the clients other than bank accounts with very few options to waive the fees. The local district manager in Las Vegas is overbearing and a serious micromanager which makes day to day bank work life stressful. There’s only 3 locations in all of the Nevada region. Most of the day is spent trying to convince members To see the value of driving 20 miles to the most local branch. Non-members are treated like second class citizens because they rely on the services from Intouch to tap into their own accounts at their home credit unions. The service is called “shared branching” and it’s more of a headache than a help. Those non-members are disregarded and sent to the outside atm’s to conduct business in the Las Vegas heat and swarms of grass hoppers instead of just using the available atm machines inside the branch.

This financial institution by far is the worst financial institution that I’ve ever worked for. I’ve been in banking for over 13 years and I have never quit a company after only 90 days. This company has no structure, poor management, useless training, the pay is low and they have a really high turnover rate. This company doesn’t even have chat option if you want to contact someone that’s sitting in the office right next to you, you have to send them an email. The systems are outdated, this company needs a full makeover. Every member that I’ve come in contact with has asked me how long was I going to stay because no one ever stay with this company for long and now that I’ve quit I see why. Not a good place to work, pay is to low for what they expect from you. This is a sales oriented environment and very stressful. The bonuses that they promise you coming in the door, you will never see. Don’t waste your time!

A typical day at work can be very satisfying, I feel as if I contribute to someone on both a personal and professional way each day. Executive leadership communicates where we are and where we want to be and how to be the best employee we can while working here. I don't know any other company that in great detail explains work ethic and how to be the best you can be each day. No job is easy everyday and you are not going to find utopia, every job will have pros and cons but I can honestly say this job has more pros than cons. I have learned a lot about finances and truly believe in the Credit Union industry, I am proud to not only be an employee but a member. If you want to wear many different hats and learn as much as possible this is the place to work, if you just want to do one thing and get past the 8 hour day than this is not the place you will be happy and find fulfillment.

Top Job Titles	Average Salary
Personal banker 3 salaries reported	$22.90 per hour
Branch manager 18 salaries reported	$56,788 per year
Member services representative 7 salaries reported	$23.85 per hour
Customer service representative 1 salary reported	$21.74 per hour
Teller 3 salaries reported	$20.81 per hour

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