account manager

research analyst

senior research analyst

director

senior account manager

Ipsos

A typical day at work consists of handling all expected and unexpected needs from staff and facility. Assist where/when needed for 450 plus people. I am also responsible for the occupancy budget and handle every aspect of office/facilities responsibilities. I have moved/consolidated offices due to acquisitions and manage office buildouts as needed. I learned how to handle many different personalities, including difficult people, and expanded my office management experience by dealing with companies in 90 countries. I have also had the pleasure to assist 40 plus offices in training and reduction in costs across the US and Canada. My colleagues consist of highly educated people who are from all parts of the globe. By working for a global wide company I have learned about many different countries and what is needed for international travel. The hardest part of my job is also the most enjoyable for me, and that is handling emergencies as they arise, finding ways to improve/streamline processes, reduce waste, and find more cost efficient ways to enhance the company.

Ipsos overall is a great place to work! The people and culture is one of the best parts. As an analyst you are most likely just fresh out of college (as was I). Ipsos provides a very structured analyst program that fosters growth and encourages development. You will learn a lot about research, working with a team and Microsoft office (powerpoint, excel, and word.) 

Overall work/life balance is okay, you will end up working long hours (9-10 hour days depending on your team and workload), but they are very flexible and understanding if you need to WFH, or take a long lunch break, etc. The managers are also good at trying to find you extra hands to help maintain work/life balance. Additionally, long days doesn't seem uncommon in this industry or in this generation period.

I give management 3 stars mainly because of senior or upper management. Direct managers are great! Senior leadership definitely is more disconnected from what entry level employees do. They will promise clients deliverables with short deadlines all in the name of making a sale and meeting their quota (this is no surprise, I feel most salespeople do this). However, it doesn't take away the stress and frustration it leaves us to figure out how to make what they promised a reality. That is probably the hardest part of the job.

I really like working for Ipsos!  Their website has two portals.  Each with different clients of assignments.  On the Shopmetrics portal, you put your city and state in the search bar and how far to search.  Then a list of available opportunities pops up.  There are also certifications you can take to qualify for other opportunities.  The guidelines are provided and tests.  When you complete an assignment, this is where you submit your survey.  It's pretty easy to do.  On the Sassie portal, finding jobs is pretty easy.  You search on the jobs board and apply for the ones you want, and if selected you either instantly get assigned or you get an email from a scheduler.  Schedulers are either awesome and very communicative, or you hardly hear from them at all. There is a tab called shop lo, which shows all your scheduled shops and has a tab for submitting surveys after completing the work.  

The work is varied and enjoyable.  The hardest part of the work is coordinating shop locations, dates and times and travel between them.        

A typical day of work consists of doing survey with respondents over the phone and making sure I build a good rapport with them. I have to build the respondent's trust and make sure they are comfortable answering the questions. 

At Ipsos, I've learned a lot about the multiple clients and the type of work that they do. It helps to be the man behind the scenes to know what it is that certain companies are doing to help their clients as well.

Management is constantly on the move making sure that everyone has numbers to dial and to help with any issues that have occurred throughout the shift.

Coworkers at this facility is very friendly and provide a multiple of personalities. Everyone is always aware of each other's personal space and are mindful of what we do. 

The hardest part about working at Ipsos, is still maintaining good customer service to hard to handle respondents. Although it is definitely a challenge, I am more than able to rise to the challenge and maintain my composure.

Most enjoyable part of the day is getting a compliment from a Supervisor or Manager for the hard work that I've done. It's a great knowing that someone else see's my hard work.

I clock in 5-10min early and start at 2pm. From 2pm-8pm I dial qualified respondents to conduct research marketing studies. Which allows me to present good social communication skills, productively meet quotas, and improve my technical computer skills.
I have learned all the skill mentioned above and continuously show positive improvement towards my job duties.
The management where I work is nice, flexible and understanding with schedules and I accredit my job skill management to all of my experiences.
I work along side quite a few people and meet new coworkers all the time. The environment in which I work is a positive and friendly atmosphere. I know if or when I have any questions some one is always happy to help me solve my problem.
The hardest part of the job is making my daily flows. Which I try to exceed when I work.
The most enjoyable part is when I finish each study with a happy respondent who thanks me for conducting the study in a professional and respectful manner. I enjoy knowing that when I leave work I have contributed to helping selective studies improve the quality of there poll as well as services.

Sifting through emails and acting on requests. Prioritising the urgent requests from the important to the not so important.

I've learned how to deal with difficult colleagues and clients whilst remaining civil and professional. Learned how to use Linux, Ascribe Coder, Sherpa. Dimpensions, Next Workbench. How to use Excel and ASI Excel outputs, codes and reccodes outputs, Sherpa outputs. Being vigilant at all times and reading emails thoroughly so the meaning is interpreted correctly. 

Bar one TL all colleagues are great. 

The hardest part of the job is coding jobs that have thousands of adverts, if respondents talk generically, it's very difficult to identify the advert currently being tracked. Are they talking about the current advert or historic advertising. I'm au fait with the technical side of things now and ready to move one.
Most enjoyable part of the job is owning/managing a job and seeing its completion come to fruition, especially, if it was a very problematic job. Then, seeing it completed is all the more enjoyable.

This company was very unorganized from the start. I was supposed to work on election night as an election agent. I completed all training and the only thing left was the rehearsal, which was basically submit data into an app. My 2 year old daughter got very ill and I could not submit the data at the exact time of rehearsal. I was emailed by a number of people saying I could submit anytime. No big deal. I submitted all the data and contacted my regional coordinator who informed me that I was being replaced because I didn't attend the rehearsal after others told me it was fine. 

 A day later another person from the "company" called and said the regional coordinator had no authority to hire or fire anyone and for me not to worry. I was contacted later by another person who said as long as I completed everything I was fine. The next morning I received an email from same person saying I was replaced. I have no idea why because I completed all training and was told I was fine.

Working at ipsos was never the most enjoyable experience for me, but it paid okay and I could pick my working hours. Also it was over at a guaranteed time and I had clear break times.
The supervisors are very self-absorbed and small-minded at times. I often noticed sups picking on people deliberately for things that were unavoidable or not the interviewers fault. Supervisers seem to lack empathy and the capacity to communicate well with and understand their assigned Interviewer group.
In terms of the job itself, the projects provided can be varied. There's good briefing/training provided before every new project, but never any refreshers. Calls can become draining. Especially on projects that are randomly digitally dialled, like CATIBUS, and there is little support for the mental health of employees, despite how draining it can be to talk all day, get rejected and be yelled at by strangers.

Through a combination of hubris, lack of vision, and total ineptitude, this once respected company is now the laughing stock of the industry.  

The culture is absolutely toxic and employee morale is at an all-time low.  Virtually all of the good talent have jumped ship, or are in the process of doing so.  Incompetents stay on, thanks to their connections, while great talents are let go.  Look at the number of open head counts--there's a reason the company can't fill these roles!

Clients are aware of this as well, which makes it even harder for Ipsos.   The revolving door of management has created utter confusion among top clients.  From "Game Changers," to "Connect," to "Madtech," to "BrandX," nobody is quite sure who is doing what.  The only certainty is that the buffoons at the helm seem to think that success will be secured by bringing on more overpriced and incompetent cronies and goons.

Think long and hard before accepting an offer here--it's a miserable, miserable place.

Punctuality is very important for an in-house worker. I make sure to switch on my outbound calling software on time and the break times on time too as each and every move is monitored by a nice bunch of supervisors from the head office. Work is very interesting as I have to call different types of customers. every call is different and that's what I love about this job . I have learned how to interact with people in a friendly manner and learnt a lot about handling different softwares at the same time. Everyone at Ipsos is very friendly from the management to the co workers. We have a system to call co workers and interact with them during breaks. Made a lovely set of friends. There was nothing very hard, certain things took some time but otherwise it's all smooth. The only reason for me to look for other jobs is the job security. I am on a casual basis and not being able to work for long hours kind of worries me to try for new opportunities as I am capable to adopt to any environment and a fast learner.

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