truck driver

local driver

driver

warehouse associate

document specialist

Iron Mountain

Run, don't walk from this company. Pay and raises would make Scrooge smile. Management is hostile, indifferent to their staff, not bothering to Divine their strengths only focusing on and harping on weaknesses as they would define them. There is no acknowledgement of employees, the "employee of the quarter" parking space never filled, nor does anyone know how to nominate one. Holidays are not acknowledged or celebrated and, in fact, are viewed as an inconvenience.

Reviews, much like daily interactions, are one way-you are talked at, not allowed to engage in a proper conversation and the review is often an ambush-you have little idea it's coming not allowing preparation for what is truly an ordeal.

Work is monotonous without any intellectual component and is very hard on the body over time: knees, shoulders and elbows particularly will pay the toll. The greatest toll, however, is mental: the not knowing day to day what you will be doing, where you will be doing it what vehicle (or the mechanical state it is in) you will be in or being sent to stops or routes you have no familiarity with-and with no information given to you (I have been sent to a massive, multistory building with a slip that only gave me a unit count of 100 bins, for example) Service and travel times are ludicrous, designed to appear that the work can be done in roughly 6 hours with an hours with of breaks and unload time. If you do not meet this fiction you are "lazy" a "milkman" or a "substandard employee" Ultimately, you as an individual are forced to decide whether to give customers the service they deserve and pay for or half-###ing it to placate local management.  You must wrestle morally and ethically daily with this. 

Morale, predictably, is low. The crew bucks each other up for the most part because there is no positive support from management. The atmosphere, filtering from the top, is toxic. A more human approach, a more "we're all in this together" environment would make this job at least bearable. It is not. If you want nifty posters, snappy slogans and currently acceptable corporate speak, this is the place for you.. until you realise that talk is so very cheap and that actions speak much, much louder than words.
 Quick note: Iron Mountain (Northboro) does not provide windshield scrapers, GPS, windshield cleaner or tools and equipment to clean or maintain (wd40 or greaseguns) vehicles.

I loved working in the Smart Sort department of Iron Mountain. When I was first starting, we had two days of computer training so this allowed me to get aquainted with everyone in the team without stressing out on so many work details. The training videos are just about safety and security. Then the third and fourth day I was able to start training on what tasks I needed to do. My team is very chill and quiet and perfect for introverts!! It may just be a deskjob, but most of the time I was able to walk around for a few minutes and stretch because it is allowed. The company is all about their employees wellbeing so of course stretching and being healthy and avoiding joint pains is part of the company culture. The supervisors are super kind, but even if they aren't- they are obligated to be understanding on employee emergencies. Women were able to take a day off for very bad menstrual cycle. This comes out of the 'wellbeing' time off. There are two categories Vacation and Wellbeing, but one could combine the PTO from each category to get an entire week or two off! They have monthly focus meetings via video chat and we talk about safety and how we can improve. There is also team building sessions which help us work together and hype us all to work more efficiently. My team became fast friends and we would encourage each other to key in more files than the day before or even have friendly challenges. Of course accuracy is important so we talk about how we can better improve our work flow by looking at how our neighbor has their work station set up. It's great honestly. We also get shoe vouchers for toe steeled boots and uniforms! One can also opt-out of using the uniform and just come in everyday clothing. :) We celebrate everyones parties and do fun activites like volunteering for Kidz Meals or during Thanksgiving to help feed the needy. We do food drives and have other events to meet up and build our trust in the team. It's a great way to introduce introverts back into socializing so it has helped me. At first some events are a bit silly, but I have grown to love it and feel happy to have fun and understanding colleagues. :D I also like that the company pays employees for volunteering! We also have pot lucks and get to do challenges with other teams in our city. There is a lot of cross training and flexibility, so can talk to management of where you want to be placed and what job you would love to switch to. 

If you can, stay away and look elsewhere. The company made a trade-off decision to sacrifice its employee's well-being for becoming the new kid on the block in terms of digital storage. 

Since I started, important corporate functions such as accounting and HR were outsourced; the quality of service provided is terrible to say the least. Uninformed customer support representatives provide inadequate or worse false information. Needless to say it is frustrating or at times negligent if you receive the wrong information about your benefits package. 

The culture is based on nepotism, a buddy network, and politics. Good work ethic and hard work is no longer appreciated; thinking you have some leverage if you produce excellent work and receive the rewards for it is a false assumption. If you step out of line, retaliation is very real and you will feel the wrath of your superiors. If you have a voice and you would like to use it, you better look somewhere else. IRM doesn't appreciate feedback neither are they interested in it. Employee surveys are only send to a subset of employees that is ever changing, therefore it is impossible to establish a baseline. Onboarding is also only an afterthought. If you are lucky you receive a laptop on day 1, the rest of the week consists of watching videos and doing online trainings. And yes they tell you over and over they work on improvements. Only that improvements never take place. 
Training is also non-existent, you are either stonewalled by your manager or you simply have no time to do a training because you work at least 50 hours a week. 
Upper level management talks a lot about career advancement and to promote from within. Funny story, people never get promoted, the company hires externally; the reasons are manifold. Either you are told you are not ready, they look for more senior folks or you should be patient. Whatever happened to the thought of giving a rookie with potential a chance is a foreign concept at IRM. Career conversations are really only a colossal waste of time since your goals and objectives and he subsequent review, if it takes place, are only an exercise to check the box.

Bottom-line, IRM is a hypocritical company that strives to satisfy its stockholders on the expense of it employees. Instead of taking care of your most valuable asset the company takes away benefits, alters the vacation policy, leaves a frustrating first impression and tolerates inadequate and pitiful behavior by senior managers.

A Typical day at Iron Mountain these days at our location is getting yelled at. Every morning we come in to a meeting that we don't want to attend because the Boss, yes Boss, not Leader, just Boss loves to yell and call names. He will say how disappointed he is with us. He just recently called us all Lazy because he was on vacation and the numbers changed that week. The numbers actually change all the time but because they dropped, we were Lazy. He has even stated in these meetings that if you don't like how I run things here, there's the door, I don't need you, you can be replaced...His words, not mine. The Micromanagement that he's also trying to run is going to run people off. I'm one of the ones that is searching for a job right now because I'm sick of getting treated like I'm some kind of animal that needs to be yelled at. My last job was unsafe working conditions such as trucks that were dangerous, but the boss never spoke to us that way and now I wish I was still there. Iron Mountain needs Leaders in their Markets, Not Bosses. A Leader Leads, but a Boss just screams. I've never been so unhappy with a job that I am right now. He is now saying that since we can't take our breaks and lunches when we are supposed to, he's going to make us call him and let him know when we are on our lunch or break and he's going to schedule them even if there's nothing around to eat at. We should be able to go to lunch when we want to not because we are told to. I don't like going to lunch right at 12 because everything is too busy. I like to wait until 1 or even 2, but he's going to end up changing that. He also gives all the easy stops to 1 person and all the hard stops to others. If they are really hard box pickups, I get them. I was told that I'm getting them because I work hard so therefor he expects that from me. That's absurd in my book. When I started with the company, I was told that if there's over 100 boxes to pickup, we got a helper, not true at least with me. For 3 weeks in row I've gotten 300 of the larger boxes and was required by myself to get them. I'm ok to pick up boxes, but I'm not ok with others not having to do so because they can't keep up. The only reason I'm still there now is because of the benefits, but my days are getting smaller and smaller each day.

Where to start...

During your interview at the Austell facility, your manager will text and check their voicemail while you conduct most of the interview yourself. Management is sloppy, unprepared and unprofessional.

They hot glue electronics together and swap high end LCDs with low end ones but do not disclose this information. Recalled electronics are resold without disclosure instead of recycled.

You will NEVER be trusted at this company. In through a metal detector, out through one. The facility is not climate controlled even though they have installed heat and AC. The manager will sit in his nice warm/cool office and skype/text all day while you are wearing 3 pairs of pants trying to fix small electronics or sweat yourself half into a coma. There is one time clock for the entire facility. You will spend the majority of your lunch hour waiting in line. The facility is extremely dirty, there is never toilet paper in the bathroom, high quantites of dust. Management does not provide proper stock of gloves so when they run out you just have to touch all the nasty stuff with your bare hands. There is always smoke/dust/debris in the air. Women are looked at and treated like meat here. My bra would make the metal detector go off and the security guy would say "take it all off" while everyone laughs. 

Compensation is terrible at best.

They will promote you and expect you to run a team but you will never officially be promoted. They will then demote you unofficially again when they do not need you, you will have no idea that it ever happened because they DO NOT communicate AT ALL. 

Scheduling is hap hazard. No matter what they say, you will never know from one week to the next what your schedule is. Management uses fear based control techniques. They will hold saturdays and immense amounts of OT over your head in order to hit certain goals. They will not tell you what these goals are. Time off is held over your head. They will approve it and then make you feel bad about it or tell you that you can't have any vacation time.

I don't know where to begin. I worked here for just over a year. In my interview I explained to the hiring manager that my grandmother, who I was very close to, was terminally ill with only a few weeks to live, and I may need time off if things took a turn for the worst. She died a month after working there. Not only did I not get my (3 days) bereavement pay, of which I took 2 days off, but I was written up for going to the funeral instead of work.
While working this job, I developed severe anxiety issues, and for a large part of my time there I had massive panic attacks. I was hospitalized twice for this. After being medicated for severe anxiety and depression, issues I never had before working here, I had to bring a doctor's notice to retain my employment after having to leave during a panic attack. 
One such time, I was without a vehicle, my wife worked about 3 miles away, and we were not allowed to bring our phones into the building. After working an overtime shift, which had been continuing regularly for about 3 months, I had to walk to my wife's work. I had a panic attack while walking and had no phone. Somehow I managed to get where I was going, and blacked out--my wife and her manager literally carried me to the car to get me to a hospital.
I repeatedly voiced my concerns to management, and work conditions continued to get worse.
Every morning while working this job, I was sick. I threw up every day. I constantly coughed up black dust.
At one point there were issues with roofing nails falling from the ceiling. Major safety concerns.
Everyone is constantly under surveillance. Cameras everywhere. In and out through a metal detector. Women harassed left and right.
Issue after issue here.
My apologies for the novel, but the way this place treats their workers is concerning, to say the least. Avoid it if at all possible. You will be miserable here.

Iron Mountain is a good company to work for compared to most of what's out there, but the company sure is rapidly evolving into a not-so-good one.  The CEO is obsessed with trimming down layers of management and dumping more responsibilities on the people left behind to do all the work.  Because of these many cuts a lot of positions have disappeared and new opportunities are far and few between.  The company has a terrible metrics program that is and has been a complete failure since the beginning, but they still choose to push forward even though at the end of day is serves no purpose other than the weekly report results.  Much of your time will be spent managing these metrics and pleasing the reporting that leads to nowhere, not to mention that all they really are is a cheating frenzy program.  Safety is big and they have come long ways in the last five years or so improving on that culture and the results have been great year-over-year.  It's not a very flexible culture when it comes to remote work-from-home and it's an area that they sure could improve upon in order to stay relevant with most companies that allow management to address your operation remotely.  They've reduced the number of vacation time you can accumulate as well as not being able to roll them over to the following year.  They've also reduced their 401k contribution and counting vacation time and holidays as worked hours, which means less earnings for front-line employees.  As a manager you won't really own your operation since you can't even make the final decision to hire employees when you know you do.  Everything has to go thru the Industrial Engineers to allow you to hire.  You also don't have the autonomy to repair deficiencies in your building and have to go thru the third party company (CBRE) for budget approval.

This is honestly one of the worst places I have ever worked from a leadership standpoint. The leadership has no idea how to attack large projects so they just throw everyone on it while other projects take the backseat which results in having to hastily get it done before the deadline. Whenever you mess up, everyone has to tell you about your mistake and I mean everyone. Supervisors from other areas, emails, and managers have to tell you that you messed up. The training was absolutely atrocious with only being trained on a task once and never again. It could be months or years before management will say "Do X task you never really do" and when you ask for a refresher, they typically respond with "you know how to do it." The coordinators realize that there's so much to do so rather than getting dirty and helping out, they just pile on work making it absolutely miserable and causes you to not get a lot of the work you need to get done which in turn results to the management asking why you can't take on a herculean task. Buildings are constantly run down with broken lights and equipment that no one has probably looked at in decades and makes safety a huge problem. I've tripped several times in dark racks because of a lack of lighting and management's response was "be more aware of your surroundings." They preach safety like the Bible but do nothing to help fix the busted equipment and lights which is maddening. You also have to keep up a number each hour and if you don't you get told stuff in a passive aggressive manner like "we may not keep you around for much long" and "you need to get your numbers up." The only pro I will say Iron Mountain has is that the benefits are pretty alright but the job part is absolutely miserable.

Working at Iron Mountain used to be so much better than it is at the current moment.  Blatantly  racist managers, supervisors and some employees to watch out for.  We were asked to forget our personal lives and family commitments to go out and bust our butts for up to 12/13 hrs a day.  Some drivers had part time jobs that Iron Mountain made them quit or get fired because they couldn't make it there on time after numerous 12 hr workdays.  We worked in the city of chicago were we felt neglected and overworked compared to our suburban counterparts.  We expressed this to no avail until we reached our boiling point and unionized.  A year later we went on strike to get better pay and rights that we surely deserved and thought we would only strike for 2 weeks or so just so this company whom we made great sacrifices for will see we were seriously unhappy with some things going on. Iron Mountain felt betrayed so instead of paying us they paid for drivers, helpers etc to fly out from there markets to help our market while we was on strike!  They even paid their hotel fare and gave food them stipends!  Also they paid a million dollars for a security company to "watch us strike"  just in case we did anything illegal ha!  Well after the strike they fired over 40 good experienced drivers and replaced them with idiots who don't know a 65 gallon from a console! Nobody does their jobs correctly and then they call on the experienced drivers to fix the mistakes.  So you want to work at iron Mountain?  Go ahead,  in a year you will be fed up with their backwards policies and illegal practices. I honestly don't think the company wants to be bad but due to lack of resources,  pressure from the company,  our values have been compromised.

I worked two different positions and three different schedules during my time at iron mountain. I started out part time weekends, then switched to overnights, full time, about a year later. It was all in medical records. I worked there for just over 6 years. My boss was awesome, she was very flexible with my schedule and would let me change to work 4 or 5 overnights, depending on what fit my needs best. After she left, we had another supervisor who wasn't as flexible. I didn't know her very long before I left that facility and transferred to another one. I didn't like the new position as much, it required me to work days. I prefer overnights. But that was the only position available at the time, since my previous position was eliminated. I liked most of the people I worked with, and it was a responsible team environment. The pay wasn't very competitive, but this was over a decade ago, so it was different then. They may be more competitive now. The benefits package I had was very good. No huge deductibles or copays. I was happy with my health benefits. Since this was over a decade ago, lots has changed, and it may not represent what they currently offer. 

Overall, I was satisfied working for iron mountain, and would enjoy the opportunity to be employed by them again, if there was an overnight opportunity available. I give them 4 stars because they were almost perfect to work for. The negative was that they gave me the option to be laid off or do a daytime position that I didn't really want to do. Tthey also didn't tell me the daytime position I was transferring to was a temporary project, expected to end within 5 months. I found out from coworkers who were discussing it at lunch. It took longer than expected and ended about 8 months later.

Top Job Titles	Average Salary
Truck driver 43 salaries reported	$25.78 per hour
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Warehouse associate 8 salaries reported	$18.50 per hour
Document specialist 10 salaries reported	$17.68 per hour

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