customer service representative

customer service supervisor

product photographer

plumber

marketing representative

Isagenix

Somewhat indifferent review here as I dislike call centers. What can I say? It's a call center. They tried to make it "fun" sometimes it helped but overall it's inbound calls, sometimes heavy sometimes slow. They're not particularly un-enjoyable calls but they're either extremely repetitive or difficult because they use old systems and there'a lack of organization. Info is way too spread out over too many links and can be hard to find. Computers were very slow and couldn't even handle half of their own websites. Scheduling is not very flexible. They do shift bids. Apparently seniority counts for more than actual experience/skill as I applied for internal positions that I easily qualified for and not once ever even got a follow up or at the very least flat out confirmation that I was turned down FROM MY OWN EMPLOYER. They selected other employees who'd been there longer. There was some favoritism. two out of the 4 CS teams were literally never on the phones which was very frustrating.. They only did stupid arts and crafts projects every month. Literally cutting colored paper and making "team decorations". My team got no off phone time like that... Only had one supervisor but mine wasn't very good about telling me I needed to work on something until it was too late (this includes attendance and stats). There's a lot of super fake facade type people who come in frequently (these are who sell the products) it's pretty easy to tell many of them don't really care about "helping people achieve better health" they're in it for the money because it's basically a pyramid scheme with a lot of money to be made. Overall I had a somewhat negative experience there. Pay was decent for a call center but I personally need A LOT higher compensation to put up with this type of job for long. Oh and they just barely did a massive layoff without warning including many employees who had been there for years and in higher up positions. And they gradually gave us less and less prizes, awards, free food etc.. I assumed it was budget cuts but it sounds like the ship is sinking.

Forgot to include the attendance policy frequently changes and no one seems to be on the same page about it. Also 3 tardies count as an "occurrence". 3 occurrences and you're out. That's fair but calling out sick for a day? They set it up so you might as well take 3 days off because either counts as 1 occurrence. This is done to severely press employees to not call out sick because you'll burn right through your sick time/PTO so plan on never feeling ill. 

Another thing, they require you to stay in a roll 1 year before moving internally. I've never heard of a policy like that and that's garbage.

I spent many years working at Isagenix. Early in my career, I grew a lot professionally. Collaboration was effective, the culture was contagious, and the leadership team was understanding and generous. I loved it. Unfortunately, all of that has completely disappeared. 

Isagenix has struggled to keep its momentum. Many challenges have come up with the products, technology, collaboration, and leadership. When revenue is down, the solution? Layoffs. I've lost count of how many rounds, big and small, have occurred during my tenure with the last big round taking place a month ago. 

It's heartbreaking watching so many entry and mid-level employees work long hours to no avail and no recognition. There are an abundance of last-minute projects that require "all hands on deck".  We are not communicated why this project is important, why there are last-minute changes after weeks of consistent meetings to make sure everyone is on the same page... only told to "get it done ASAP".  Odds are, this "all hands on deck" of a project will be forgotten or executed poorly due to the last-minute notice. The entry and mid-level employees will receive the blame, and then leadership begins to plan the next "all hands on deck" last-minute project, and repeat. It's a dangerous cycle with no sign of stopping. Leadership has grown to blame the creative process and the individuals responsible for creating it. They truly need to look in the mirror.

Unfortunately, there is a ton of gossip. Executive and Senior Leadership play favorites with employees. I've heard those in leadership say some horrible things about other teams, departments, and even individuals by name. I regret not reporting some of it. It's unhealthy, toxic, and disappointing. If this current culture keeps up, Isagenix will not survive. People will continue to leave because they'll be pushed away. There is no strategy and there is no vision. I grieve for the old culture in my early time at the company. It's long gone and probably never coming back. I do wish Isagenix the best and hope that this review will be a laugh in 10 years because of its surprisingly remarkable growth. I hope these words can be mistaken one day.

Clock in, stay chained to your desk until break or lunch, stay on schedule or you will be given a verbal warning, deal with upset customers due to receiving product that went bad within a few months and before expiration, clock out. Do it all over again. Sometimes there training which is done half-assed and without all the information confirmed. Seems like they are winging it most of the time. One trainer involved with making SOPs is usually making "jokes" about drinking and personal stories instead of going over important changes and doesn't update processes until months after the change.

I learned that it's better to be somewhere with a good culture and people actually excited about being there. Employees are miserable. Supervisors don't do anything except give you a few phone quality reviews (super biased because those scores affect their bonus). Mangers stay in their office and are often seen using their personal phone for personal conversations. I never saw them doing anything productive and for the call center. The director is never there - if she's in her office she's doing 20 other things instead of improving the broken call center. There's maybe 2 decent supervisors who care about their teams and others but, aren't listened too. So much for #oneteam. 

Culture doesn't exist. There's a quarterly meeting to make you get "excited" but, those happy goals and ambitions are quickly squashed when you return to your desk and don't see any follow threw. HR has bullied people - super uncomfortable. Supervisors have been passive-aggressive and retaliate if someone complains about them. It's EXTREMELY UNCOMFORTABLE.

The hardest part of the job is getting up to go there because it's so depressing and toxic. 

Most enjoyable part was the free product and peers. There's some really awesome people once you get through those who are in cliques and toxic and will throw you under the bus to save their job or to spread gossip.

Working for Isa has some great benefits and perks. About a 70% off product discount at the associate cost, great healthcare, ok time off/sick time accrual, and a great mix of people.

The main problem within my department was management. The supervisors, managers, and director are so far removed from the floor that they don't know how to do the CSR job yet they constantly tell you that you did whatever wrong when they have no clue themselves. A member complained , it doesn't matter what you say, and you will not be backed up EVER! Management does not care about you. You will never be told you did a good job "because it's expected of you" but you'll get called to the carpet for every silly instance.

The story is the same with time after time, employee after employee. For example, employee works for several years, no issues, then 4/5 years down the line they jump down the persons throat repeatedly by nit-picking grey areas. It's the MO.They take privileges away, transfer you around to bad work, or box you in until you finally quit. Like many places you have to suck up to the director to advance, advancing is a very small chance unless you can find a position in another department. Promotions are given unfairly to lesser quality applicants due to personal relationships with the director . Complain to HR & the backlash will immediately start.

The company sponsors events on site for staff while other departments attend, CS is not permitted unless they clock out & use their own time (this is only unique to CS).

It's a toxic environment & you never know who has a target on your back. 

I liked the job & the people but when (and they will) start using you as a doormat do not be surprised





What is the best part of working at the company?
Approximately 10% of the employees in the company consistently demonstrate a strong commitment to excellence and producing their best work.

What is the most stressful part about working at the company?
The most stressful aspect has been the consistent resistance encountered when employees attempt to improve outdated processes that are inefficient and unnecessarily time-consuming. In addition, there has been a longstanding lack of communication and collaboration that has persisted for more than a decade.”

What is the work environment and culture like at the company?
The environment often feels highly transactional, with the primary focus centered on completing the workday and reaching the next paycheck rather than fostering engagement, collaboration, or innovation

What is a typical day like for you at the company?
The average workweek requires a significant degree of self-motivation, as there are limited incentives in place. Employees are often expected to create their own sense of challenge and professional growth by leveraging the tools and resources already available to them.

When I first started at Isagenix (headquarters), the culture was amazing! It was fun, upbeat, and there was a sense of promotion of employee well being and advancement. However, over the years, the company has been in an identity crisis. It is like a ship lost at sea with no clear direction for correcting the course. We continually worked full speed ahead on projects and products with very short turn around times just to have them cancelled before finish/launch. The communication from top down has diminished and the ability to trust leadership has faltered. 

My peers and the benefits are what kept me with the company through the changing times, along with the hope that we could find our way once again, that is until I was laid off. I believe if the leadership will be open to additional methodologies and willing to listen to feedback from employees they can right the ship and it could be a great place to work again. If so, I would potentially be open to returning at some point in the future.

I had the opportunity to work as a graphic designer at Isagenix, and overall, it was a positive experience in terms of the creative work and team collaboration. The design projects were engaging, and I enjoyed working on campaigns that had a real impact. The marketing and creative teams were full of talented individuals who were passionate about their work, and I learned a lot during my time there.

However, one of the biggest challenges was the constant changes in upper management. There was frequent restructuring, which led to uncertainty about job security. It felt like every few months, leadership was shifting, and with each change came layoffs and reorganization. This made it difficult to feel stable in the role, even when delivering high-quality work.

If you’re looking for a place to build your portfolio and work on exciting projects, Isagenix can be a great fit. But be prepared for the unpredictability that comes with ongoing management changes.

Isagenix used to be a good company to work for. They got rid of most of the people that started years ago. People in C/S are stressed to be perfect. They got rid of the distribution people. Now these people are sending out the orders with a different company. They are worked like dogs. The warehouse they work at is a mess. Stuff  all over the floor. The only time it looks good is when management know Isagenix is coming and they clean to make it look good. Sometimes these people work until 7 or 8 at night just to get the orders out. They are pushed to get the orders out. They are belittled by management. Good workers are gone because they stood up to bad management. In other departments people were just let go. Then some were told they could reapply for less pay. To me happy employees make happy customers. If you are a current employee, you won't last long. Isagenix will let you go.

The culture has been consistently great. The company is growing fast, you have to be ready to juggle a lot of projects with a short amount of time. It can get stressful if you work with the sales department as expectations are high. The mission is quite enjoyable because no matter where in the company you are, you get to improve people's lives. The products are effective so easy to share. Leadership is truly concerned about their employee culture and launch new benefits all the time.

Being the only person assigned to work, I was in charge of office operations and distribution; responsible for shipping, receiving and warehouse functions. Assist customers in resolving issues. Responsible for producing reports requested by the main office located in Arizona. 

It was a very demanding job with minimal supervision where I performed different positions. It was gratifying because I was able to perform mu duties as requested by each of my supervisors from the main office.

The hardest part of the job was when we had issues at the premises and deal with them at dawn. But thank god I was able to manage it. 

The most enjoyable part of the job was receiving all the support of the different departments and supervisors from the Corporate Office.

Top Job Titles	Average Salary
Customer service representative 4 salaries reported	$16.75 per hour
Customer service supervisor 3 salaries reported	$55,667 per year
Product photographer 1 salary reported	$62,000 per year
Plumber 1 salary reported	$120,000 per year
Marketing representative 1 salary reported	$50,000 per year

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