Top 200603 customer service supervisor Jobs

Clinic Supervisor - Optometry
SouthEast Alaska Regional Health Consortium —Juneau, AK
- $31.11 - $43.64 an hour
- Full-time
- Microsoft Excel
- Ability to walk for extended periods
- Computer literacy
- Paid parental leave
- Disability insurance
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7d
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CallCenter Team Manager
ACR1.COM Commercial Roofing —Muncie, IN
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Customer Service & RMA Operations Manager
Aces Fuel Injection —Chattanooga, TN
- $90,000 - $110,000 a year
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Client Services Team Lead (Crop Insurance)
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Branch Customer Service Manager - Banking
BAC Community Bank —Modesto, CA
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Veterinary Technician/Supervisor - Emergency & Critical Care (overnight w/differential pay)
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Automotive Service Manager | Up to $130k* & Weekends Off | South Huntsville
Christian Brothers Automotive--Huntsville —Huntsville, AL
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13d

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Clinic Supervisor - Optometry

SouthEast Alaska Regional Health Consortium -
Juneau, AK

Quick Apply

Job Details

Full-time
$31.11 - $43.64 an hour
7 days ago

Benefits

Paid parental leave
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
Life insurance

Qualifications

Customer communication
BLS Certification
Clinic experience

Full Job Description

Pay Range:$31.11 - $43.64 The Clinic Supervisor of Optometry is responsible for the oversight and coordination of all day-to-day operations at the facility. This includes the scheduling and delivery of optometric care, staffing, and all other infrastructure necessary for clinic operations. The Clinic Supervisor coordinates with other departments in the delivery of healthcare services. In addition, coordinates with other clinical operations and managers on various projects.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Key Essential Functions and Accountabilities of the Job

Directs administrative and collaborates with professional staff in the planning, development, and implementation of day-to-day clinic operations; develops administrative policies and procedures that enhance the ability of staff to optimally perform their duties; collaborates with providers, integrates processes with consortium wide optometry clinics, and supports the clinic team; and ensures appropriate communication with staff at all levels.
Functions as the clinic liaison with patients, other SEARHC departments, private health providers, Native agencies, Tribal governing bodies, city governments, and other appropriate community agencies. Addresses patient and other consumer concerns; incorporates customer feedback into the development of clinic policies and procedures and planning; and coordinates with local Optometrist- Lead and Director of Specialty Services to incorporate feedback on clinical services into health care planning.
Implements and monitors objectives consistent with the SEARHC Strategic Health Plan, Key Performance Indicators, Population Health, HRSA, and DNV. Utilizes continuous quality improvement tools to address operational issues and adherence to regulatory and accreditation standards. Participates or leads quality improvement initiatives.
Optimizes personnel and financial resources, monitors the annual budget and capital requests for the clinic in collaboration with the Clinical Director of Optometry Services and Director of Specialty Service and ensures efficient delivery of health care services within allotted expense budget.
Facilitates staff development and education through the proactive identification of training needs, coordinates participation in appropriate Consortium wide training opportunities, identifies and addresses unmet needs through the identification of outside resources or the development and implementation of appropriate activities.
Ensures adequate staffing levels and patient access targets are met.
Coordinates local Field Eye Clinics, Ophthalmology Clinics and Intermittent Provider scheduling and travel arrangements.
Provides direct patient care as an optometry assistant including optical and imaging duties. Able to train and review competency of optometry staff.
Other duties as assigned.

Supervisory Responsibilities

Provides direct or indirect oversight of all optometry support staff (Optometric assistants, PCCs), functions and programs for eye care in coordination with the local Lead Optometrist.

Additional Details:

Education, Certifications, and Licenses Required

Associate degree in health-related field or business field
Relevant work experience of 2 years process improvement may be substituted for degree.
Certified Optometric or Ophthalmic Assistant preferred.
BLS at hire or must obtain within 3 months of hire.

Experience Required

1 year clinical experience in Optometry and/or Ophthalmology office setting.
1 year supervisor or lead experience preferred.

Knowledge, Skills, and Abilities

Knowledge of:

Fluent knowledge of clinic practice management including staffing and clinic organization, scheduling, and

patient flow.

Working knowledge of the revenue cycle, facilities management, and other infrastructure areas impacting the

clinic.

Knowledge of TJC, HRSA, CMS, HIPAA, and/or other governing body regulations.
Knowledge of liability and risk management principles.

Skills in:

Administrative, supervisory, and organizational skills.
Strong oral and written communication skills.
Interpersonal skills, including cultural sensitivity.

Ability to:

Ability to mediate and resolve conflict.
Ability to provide leadership and foster collaboration.
Ability to recruit and retain qualified staff

Computer Skills

Proficient in Microsoft Office Products including Word, Excel, and PowerPoint

Other Qualifications

1 year of formal or informal leadership experience preferred.

Travel Required

Must be able to travel 10% of the time.

Safety and Risk Management Responsibilities

Employees are responsible for complying with safe work rules, reporting all accidents and injuries

immediately, cooperating in all accident and injury investigations; reporting defective equipment and unsafe

conditions.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand;

walk; sit; use hands to finger, handle or feel and reach with hands and arms.

The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs.

Work Environment

The noise level in the work environment is usually moderate.

Position Information:

Work Shift:Exempt

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Quick Apply

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