team member

team leader

restaurant manager

restaurant team leader

assistant manager

Jack in the Box

When I was working there I quickly found that at least one employee was working under two names, nearly 40 hours a week on both. Cause corporate loves what he provides, bu cannot be bothered to pay him a fair, legal wage.

Beyond that they have compelled me to work off the clock, because the machines will not let you clock in early, but they demand you be early and help as needed. That is a second type of illegal wage theft. 

The scheduled hours are at best a suggestion, and frequently they demand you work several hours beyond that, depending on work load. Which isn't so workable when you have commitments or have to schedule your rides in and out of time in advance.

No two managers seem capable of agreeing on even the most basic of policies, like if you are supposed to wear gloves when handling frozen food, or how often you're supposed to change them. It seems some managers prioritize safe food handling, and others prioritize saving a buck here and there.

Not infrequently major machines including the refrigerator would break down, and instead of closing down for a bit to work on fixing the issue, they'd just compel workers to keep going like everything is fine, even with lukewarm chicken that's been sitting around in a puddle of its own juices all day, being sold to customers. 

There was absolutely no employee training. And only months into working there did they decide to even have an orientation. Where last minute the entire store was told to come in on the regional manager's whim, so he could try to make some policy more consistent, prepare for health inspectors, and be given name tags and the like.
Declaring that the meeting would maybe be paid if they can find the money in the budget, but they never bothered to budget in the min wage increase so they are just desperate to cut costs anywhere possible "so that the workers can be paid at all." 

Being the only one to ever question in what way any of their policies are legal, including the unpaid mandatory last minute middle of the night meeting on halloween weekend, I can't help but to feel singled out. Cause I was the only one with newly dyed blue hair (which everyone loved and I got hired with), and he admitted it is no where in the corporate handbook he's basing decisions on, but that he's decided that they're going to "go back to natural hair colors only".

I started wearing a wig that was short enough to not even need a pony tail according to the stated policy, but when I got to work the shift manager told me I had to either leave or put my wig in a pony tail. So I had to undo the ponytail keeping my hair in place under the wig, and use it to provide literally no hygienic benefit, just to keep fighting for my job. 
And then I started coming into work with hair and wig put up and worked according to policy and even when directly ordered to violate it. 

But for some reason they stopped scheduling me, and refused to tell me why. Ultimately I had to move because of how entirely badly they had screwed me over by not even just directly firing me. But maybe if they did directly fire me, they would be looked into more.

Working in fast food is no picnic. I don't care how easy people think it is, I have worked more in the last 7 months of working at Jack in the Box then I did between the first 2 jobs I had combined. Yeah sure there is always gonna be those people that think that just because its fast food they don't have to put any effort in it, but from my experience its the people that are running around all over the place, and moving their feet, and busting their butt that carry the team through the shift and that get the most hours. Since the business days in fast food can be so up in the air sometimes, your day could really go either way. You could be lucky and have a slow day where all there is to do is stuff in the store and depending on how good your work ethic is you could hit a home run and actually get to go home early. Or it could be so crazy busy that your running around the store your whole shift and depending on who is working and again your own work ethic, it could be going by really  smoothly, fast and efficient or you could be just counting down the moments until you get to be out of there. The Employees that work at my particular source of employment are really some of the nicest people I have ever met and about 50% of them have the work ethic to match it which is awesome when you actually have some of those people on your shift. Plus my work just got a new source of management added to our team and I think we really lucked out, I was so sad to see our last manager go, but was very relieved to have gotten someone who is just as hard working but is also very fun and laid back. He gives recognition when its deserved and rewards you when you bust your tail for him whether that be a free meal, or more hours on future schedules. I like management that actually acknowledges when their workers are working hard for them and are actually coming to work every day and giving nothing less then 100% for them, it makes me feel good when my hard work is at least acknowledged buy the person I'm working for. I would say the hardest and easiest part of the job is the employees, yeah the mean customers that come through suck but its the employees that are really nice but aren't that good at their job that bring you down. Every shift has time a goal for counter and drive through (particularly drive through) and you want to have that time as low as possible. That is when having people that have good work ethics and that are fast on your shift make things easier for you and the team. But when you have employees that are amazing people but not so good workers, then that is when it makes things a lot harder for you and the rest of the team. Like I said I don't think fast food is a dream job for anyone I know it certainly isn't for me. But as I have previously stated in my review, as long as your work ethic is up to pare and you have a decent amount of people at your occupation have the same kind of work ethic as you, things usually tend to go a little easier for you and the people you work with.

Not in critism of Jack in the Box management in general, but as a company I believe their hire into manager level practices are faulty for a few reasons. 
First and formist hiring a floor manager should be done with  lot more consideration as to just who here  can fill the spot. Other companies ( yes even fast food) require someone to work for their company for at least 2 to 3 years before they are offered  a management position even in the supervision  level. They normally have  couple month training in that position and work alnnd side an other supervisor. And then to obtain the next position above and so on. 
Or also they could bring management from outside the company those who have already had experience and know how the process works. Working to maintain a consistent crew and making thing flow so that customers remain happy. 
Secondly I believe that change can indeed be good. But their will always be a good few customers and employees that need consistencies. Changing everything on the menue in the store and prices all in one day is a shock and though it may workout that people will adjust and keep coming back you generally loose the majority of your regulars. Which means you have more unhappy customers and a more stressed and harassed crew which leads to massive quits . 
Instead of jerking people into change and upsetting the whole market at once I believe changed should come in at a slow and steady pace leaving room for improvement or even bringing back things  that regular customers (the ones you tend to make your steady income from) , remain loyal too. Taking away comfort food from the clients in a restaurant is like taking away every memory and comfort from a child or elderly person. Unnecessary and irreasponcible. (In my opinion). 
Lastly I believe that anyone who owns a business no matter what the cost or who you have running it, should ALWAYS take the reasponcibility of checking in unnanounced on more than one occasion a year to make certain that all runs smoothly and with integrity. The process of having people from out of town checking every store is really kind of stupid if you go in order every time and give them warnings that you are in town and coming to see how things are run.
You do not see the true and existing problems or know if any of the General Managers are hiding the major problems.

Honestly, I loved and adored my customers the most and the feeling was mutual. I always got amazing reviews and even had customers that would drive all the way to my location from long distances,  just to get the "BEST" Jack In The Box experience and customers service they've ever had from me. I am not trying to overly boast. I'm being honest. I worked there 8 years and I never called out. Not once. I boosted morale and always put my customers first. They are solely the reason I was there for so long, truthfully speaking. And I did get along quite well with my coworkers. Most of the time anyways. Sometimes the gossiping and drama would be a bit too much and negatively impact the overall vibe and taint the energies and moods in the atmosphere.  Generally, the work environment was pretty consistent as I worked there for so long I knew what to expect majority of the time. Although, even with that, there was always something happening or going on that would somehow effect or impact the day's goals, moods, focus, drive, morale, vibe, etc. And something or someone would usually do something to alter the fate of our usual 8-10 shift. But that's work I guess and especially at Jack In The Box, i never thought I'd work there.. much less for 8 years straight never calling out. It was a great experience and I wouldn't trade it for the world. I only wish things would have worked out differently at the end and I wish people wouldn't be so shady and petty. I don't particularly prefer the food industry honestly, but people always tell me I should be a waitress or bartender simply because I'm such a people person and outgoing and to top it off I'm really good with customer service and I can work fast and handle high pressure high stress situations like rush hour and busy times and overwhelming orders, etc. But I don't care for them and I don't see myself doing any of that any time soon.. food industry just isn't ideal for me right now. Looking for change and a slow-paced work flow and remote work right now. 

A typical day at work included counting out your till and bringing it to the register you were working (front end or drive thru). Front end work you were on your own--sometimes there was no one to work fryer and so you had to make your own fries and fried goods, ring up customers, bag your own orders, hand out orders, clean lobby and restrooms frequently, sanitize trays, brew coffee, make shakes, stock product to the counter. Working drive thru involved having, if you were VERY LUCKY, one person to back you up; you made shakes, drinks, took orders, handed out food, made small talk, bagged food, gave sauces, took payment, cleaned, etc. 
It was hectic and fast paced. The managers SCREAM at you and curse at you. "If that meal isn't out in the next 2 minutes I'm gonna be p-ssed!" If you have questions people are in a hurry and very abrupt. Expect to be on your feet all day trudging through a slippery coating of grease, being understaffed and overworked. This was the worst job I have had thus far, and all for minimum wage with no benefits. They will work you as many hours as they can without paying you full time benefits and you will often end up staying well over an hour late each shift. At night drunk college kids come in to buy the munchie boxes and will puke in the bathrooms or lobby and DESTROY EVERYTHING IN THEIR PATH. We had to call an ambulance once to escort out a drunk, stoned college kid lying on the floor waiting for his food, passed out. Kids shoot up dope in the bathroom. Men urinate down the floor drain in the bathroom.
Safety is not guaranteed with regards to robberies.
They will call you with very little notice asking you to work extra shifts. It is highly frowned upon if you say no. 
You don't get free food. You get a small discount once per shift. 
Horrifying. Never again will I eat fast food without truly appreciating the near slavery that went into it. I respect everyone who stays employed here. KUDOS because you are the toughest employees I've ever seen, getting screamed at by customers over a $5 cheeseburger and some fries. (You WILL get screamed at and insulted.)
If you've never worked fast food, give it a try. I promise you'll never consider them "lazy" again.

A typical day at work during day shifts was both highly stressful and you never got bored. During Graveyard shifts, there were a few major projects of scrubbing down the grill, the floors, working both the grill and friars in a solo manner, stocking up for the next shift of people, prepping food and counting inventory every Sunday morning for the manager before our shift was over. Much of which I didn't enjoy doing but was capable of doing, it became very routine and really made you think about your future and wanting to do better elsewhere. I got along with all my co-workers, my work day was so much better working with the positive co-workers, it kept my energy up and smiles on my face. The hardest part of my job, honestly to say was the way management behaved. I worked to the extreme and more and it was never appreciated, there was always something they didn't like, yet every week I had full time hours because I worked harder than others and it was taken advantage of. Knowing I am a very passionate person about what I do, I was always hoping for a positive outlook from people above me in this industry. They, themselves as higher positions, do not like their jobs and are very unhappy, even told to me and others working. It didn't make my experience all that great working with the negativity. When management wasn't working, it made my work days a lot easier and a lot faster only having to deal with team leaders. In this industry, I knew exactly what to do, I treated customers extremely well and my full attention, gave them what they paid for because I had always had a problem with management stating that people should get less fries when they pay roughly three dollars for a box of fries. I felt it wasn't right to rip off customers and when things like this had happened, most times customers would come back and say they barely had any fries and 2 times out of 10, we wouldn't be getting that customer's service again. I think it's always right to give customers what they paid for and excellent customer service, so that way they feel a lot better about coming back rather being systematic and telling them to,"come back again soon." after making such a mistake as to cut the amount for a full price.

What is the best part of working at the company?
The best part is providing excellent customer service and high quality restaurant food. 

What is the most stressful part about working at the company?
Theirs never a stressful part about working at the company. It always makes sense to adjust what is necessary for effective business management and employee performance. 

What is the work environment and culture like at the company?
The work environment is an effective and successful place for a productive business.

What is a typical day like for you at the company?
Arriving on time clocking in and washing my hands after clocking in then waiting to be told what task to begin with. If I'm told to work a position such as drive-thru, I would then put on a charged and working head-set. Then service the next customer ready to order in drive- thru. Pressing the button on the head -set when the sound of a customer in place waiting to order in drive-thru is the ability that allows me to greet the customer with a welcoming phrase " Hi welcome to Jack In The Box What can I get you" ? In response the customer communicates by speaking to the drive thru menu speaker box allowing for my device the head- set to pick up signal creating the ability to understand and hear the order that the customer spoke. Entering the customers order into the register as the items of the order are received on the head-set through audio signal allowing for the items ordered to be seen on the screen of the cook and the person who prepares the side orders so the order can be prepared and/ or cooked then wrapped in the appropriate hamburger wrapper or boxed in the appropriate French Fry box or bagged in a taco bag if a taco is being made or if Tiny Tacos are being made they must be boxed in the appropriate box according to the quantity of the Tiny Tacos. The food is then bagged appropriately and served to the customer once the customer pays for their order.

Every employee, including the employer, greet one another. The previous crew will have almost everything stocked and cleaned for the incoming crew. Everyone knows the various tasks* needing to be completed in the first 30 minutes, before a rush, and simply throughout their shift. 

*entry level: clean, stock, customer service, expedite, cook
*shift supervisor: same as entry level plus guides employees, completes paperwork involving food and health safety

I learned to stay focused and calm in this fast-paced environment. Communication and dedication equals success. Frankly that I don't enjoy working fast food.

The store manager mirrors complete dedication to her work. She completes paperwork, and works in each work station as needed. Yet, when her stress level raises, then her voice also raises (straight, unacceptable yelling). The assistant manager reflects a quieter approach to her work. Her work standards fluctuate, which result in a successful restaurant, or one lacking in undesirable ways.

Almost everyone working here commit themselves 100%. After completing primary tasks, they instinctively work on secondary tasks. I see them working the entire time they're clocked in. As well as see some unnecessary chit chat, or those who think snail-pacing proves good work ethics.

Dealing with an angry customer, or the manager when she's angry, are the hardest part of the job. I have to keep myself calm while looking into the customers' angry eyes, or hear my manager yell.

Giving and receiving praise are the most enjoyable part of the job. Praises build up confidence, enhance work ethics, which produce better output.

A typical day at work would start off with stocking any products that the previous crew had not stocked.  Once stocked and prepared for the day, I would take the customers' orders, collect the appropriate amount, and hand out the food.  Before clocking out I have to check with a manager or PIC, in order to be approved to go home.  The management in this company is not very efficient, and much confusion comes from it. However, this job has taught me the basics of work responsibilities.  I have had to maintain a punctual schedule, and learn to work with others in order to achieve a certain goal; in this case the goal was for the customer to receive their food in under three minutes.  Throughout my time with this company, there has been countless amount of times where the posted time on the schedule was changed without any notice, or directions were not made clear during time of work.  My co-workers were nice and easy to get along with.  There was no problem with integration into the Jack in the Box team for me.  The hardest part of this job is dealing with angry customers.  Sometimes the customer desires something that is impossible to give.  It is important to remain calm and work with the customer to satisfaction.  Becoming angry or frustrated with the customer only creates more stress on the situation and leave both of you unhappy.  The most enjoyable part of this job is the customers.  Most of the time the customers will be nice and easy going, which makes them fun to connect with.  An abundance of this particular Jack in the Box is elderly customers, and I found quite a few of them to have some interesting backgrounds.  Overall, Jack in the Box is not somewhere where I would want a long-standing career, rather a sufficient place to familiarize yourself with a working atmosphere.

Management SUCKS!!! I was Terminated After Calling Out a MANAGER for Saying some Racially Motivated Things! Despite My Attempts to Walk Away & Leave Her with The Knowledge that I was Very Much OFFENDED,  This Manager did NOT Apologize, but went on to CONTINUE Her Conversation, until I got so Upset that a Physical Confrontation ALMOST Occured! I was taken off of the schedule and No one Told Me! I Tried MULTIPLE Times to Reach Out to The STORE MANAGER, The Regional Manager, & then Ultimately The Corporate Office! I was Blown Off by EVERYONE and I am Currently Still Unemployed! I am, However Receiving Unemployment, but THAT Does NOT (in My Opinion) Justify All of Their Wrongdoings! I would NOT Reccomend ANYONE to Work for This Company, especially if you're Black! The Racism that This Company ENCOURAGES has Left Me to Believe that "Corporate" is Okay with and also Encourages it! On The Plus Side of Things though, I was Told that The Said Manager was Later Fired, as Well as The Store Manager, Regional Manager, Many Others as Well! Also, When I Filled Out The Application for This Job, I Applied for a "Team Leader" position and I was Hired in on That Same Position (I Read All of The Paperwork), but was Not Given "Team Leader Roles", Nor Received Team Leader Pay! This Whole Ordeal Kind of Makes Me Happy that, Although I was Hired in as a Team Leader, that I Never actually Worked in "Upper" Management! I am, however Really Sad that a LOT of The REGULAR Customers that I See Out in Public are So Disappointed that I'm Not that Anymore!

Top Job Titles	Average Salary
Team member 521 salaries reported	$18.54 per hour
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Restaurant manager 445 salaries reported	$25.04 per hour
Restaurant team leader 852 salaries reported	$19.84 per hour
Assistant manager 183 salaries reported	$21.07 per hour

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