accounting representative

application support engineer

Jitasa

While I’m a newer hire, I’ve been in this industry for many years and have worked with several fully remote firms. That’s exactly why Jitasa stands out to me. The onboarding process is clearly structured and thoughtfully designed to avoid the common pitfalls that make remote employees feel isolated. Everyone goes through the same training regardless of experience level, which ensures we’re all speaking the same language and using systems consistently. It feels less like proving what you already know and more like being set up for long-term success within this specific organization.

Leadership is visible and engaged, even in a larger company setting. It’s common to hear about an “open door policy,” but here it genuinely feels like an invitation to ask questions and offer feedback. Senior leadership actively participates in trainings and company meetings, and they consistently demonstrate interest in employee input across all levels.

The company also prioritizes clear metrics and expectations, which can be rare in accounting outside of tax-focused environments. Success is measurable, transparent, and supported by defined processes for improvement when needed. There’s a strong emphasis on proactive work, system refinement, and learning from mistakes rather than assigning blame.

Work-life balance is real, not just advertised. PTO is encouraged, flex time is supported, and employees receive volunteer hours to serve their communities. Overall, Jitasa consistently demonstrates a commitment to service, employee development, and a healthy remote culture.

I used to recommend this place for new Accounting majors straight out of college but I cant anymore. The training here hasnt really improved, despite the efforts because at the end of the day Jitasa relies on more established accountants to do it. Why would they though? There is no monetary incentive for them to do so, and allowing new accountants to drown on their own actually increases their job security and value.

The first wave of firings this year targeted people close to being eligible for their sabbaticals, and the next wave a couple months ago seemed to get rid of people who were some of the better paid accountants. Yet accountants that we see constantly crying at their desks and buckling under pressure are still employed,same goes for the ones who have lost multiple clients this year so clearly not truly performance based. One accountant I know was fired in front of a numerous coworkers in the morning in an open pod area, someone who I know had covered 2 of his coworkers entire workoads for multiple weeks each within a month and had received zero negative or even neutral ratings from clients. He and another employee I know were terminated without warning, despite them not being on the PIP list or being offered 2k to resign like the company program is set up as. They were simply "laid off"

This place has two clicks, and if you arent a part of one of them, good luck. There is only 1-2 promotions per year, and its someone in those groups that will get them. If you are friends with the right people, you get away with whatever you want. If you keep your head down and just do a good job with your work, you're just spinning your wheels going nowhere. 

Its an accounting firm where you can trust management as far as you can throw them, despite their over the top friendly demeanor.  High school bully types get the promotions and the pay isnt even remotely worth the work load.

It was one of the worst jobs I've ever had, but it's definitely been the messiest. There is no clear guide on how to carry out the processes or how to work with clients, the problems come from the sales department and end up in the accounting area, where they finally explode.

It is impossible to improve or meet customer expectations because you don't even know how to manage or understand theirs finances. The departure of clients is common due to the disorder that exists there.

There is no manager or a defined trained staff to consult and fix the mess that there is. The training they offer is not in accordance with the functions that are going to be performed, and becomes null. Terrible work environment and collaboration, I worked overtime almost every day and on weekends without being paid for the amount of work that accumulates from clients. You must learn to solve things by yourself or outside the company. 

Supervision is poor in terms of colleagues or complaints, but when it comes to blaming or demanding tasks that they don't even know how to carry out, they are there and in the end they blame you, despite they do not help to improve the situation. Flexibility is a lie, because they sell you the idea at the beginning and then they are harassing you.

The day I saw that one of the managers who had asked me to change a report more than three times for more than a month, without any explanation of how it was carried out, told me at the end that she did not understand it either, that was where I decided to go. I felt blessed the day I could finally leave. 

Jitasa has been a great company to work for that truly 'practice what they preach' when it comes to company culture. I love the culture so much - everybody is so kind and supportive (it wasn't a fake culture promotion like prior companies I've worked for). I am always learning and Jitasa is always innovating, which makes the day-to-day more diverse and interesting! I am also greatly supported by management, and the company even assigns a 'mentor' when you are out of training, so you have a designated person to go to with questions and what not. The company has a great training program in general; I felt like I really knew what to do/where to start when I got into my position after training. There's also great benefits, and the company has a lot of employee appreciation initiatives too. The only downside for me was during the busy seasons (a.k.a. January tax season) it's hard to miss a day of work, but I think it's worth it for the flexibility you get the rest of the year (just being fully transparent in my review). The company also promotes from within as much as possible, so there's many opportunities for growth, even if the position is in another department entirely. If you like working with international teams, it's also a great company for that, and I've truly enjoyed learning about my international teammates' customs and holidays and hearing what their days are like. 

If the company is speaking to you like it did for me when I applied, go for it! 

A typical day at work would be determined by the time of the month, if it was the beginning of the month we would be wrapping up month close.  Finish up bank recs, preparing the financial statements to be presented to the clients.  After month end, we would usually calculate sales tax for our clients, process their payroll, run accounts payable, and update our bank recs to prepare for the next month.  I learned a ton about how the entire accounting cycle worked along with how to use accounting software(Peoplesoft) and how to efficiently build reports using excel. 

The culture was laid back, we had a ping pong table and a keg and there was constantly company events like happy hours or bbq's.


The most difficult part of the job was learning how non-profit accounting worked and basically seeing how accounting was done in the real world ( not on paper like it was in college).

I really enjoyed the aspect of always learning new skills, like excel tricks and how different accounting entries can essentially accomplish the same thing.

I am a US-based Accounting Associate, so my job duties are mainly client-facing. I average about 2-3 meetings a day. As long as we are reasonably available to clients, we control our meeting schedule, so I have one day when my only meeting is a weekly internal call, and another day when I do not have any meetings.
The ability to schedule your own meetings as well as flexible hours allows me to go to doctor's appointments and my daughter's events without taking PTO.  

The hardest part of the job is December/January when you have multiple clients going through year-end, 1099 season, and preparing for an audit. This is the only time that work-life balance is tricky. Otherwise, February - November is fantastic if you and your team have been on top of your regular tasks.

You have a weekly 1-on-1 with your direct manager, so there is a lot of opportunity for feedback, to ask questions, address any concerns, or discuss your career path.

Everything you do is tracked and micromanaged, and your performance is ranked and publicly posted once a month. Management makes promises but does not follow through. Multiple promises were made over serveral months involving shadowing to help improve my performance, but the shadowing never happened. Only one attempt was made and my team leader got too busy that day and never rescheduled. There are some nice people that work there, but my experience with Jitasa was the worst of my career. They churn out employees who do not fit without a thought because most of the work is done overseas, so you are easily replaceable and will be fired if you don't fit in or meet their high expectations.  In recent interviews,  I have been surprised by how many other companies in the Treasure Valley are aware of the high turnover at Jitasa when they see it on my resume.

Many people use Jitasa as a launching platform for better jobs in the future. It's a great place to gain work experience and pay off college debt and then move on to other jobs.

The reasons are obvious when you arrive. People aren't welcoming of new people. There is no defined work culture that you can feel. People are overall kind and nice though when you approach them first. People expect the new person to be outgoing when it should be veterans going out of their way to introduce them and be welcoming. It should be the other way around. Benefits are fine but no dental or 401(k) matching. PTO is below average.

Managers are very stingy about their position and roles. It's difficult to get them to listen to you. Advancement is slow and sometimes impossible. They don't invest in their subordinates. Almost everyone there are in the 20s so no life experiences to go along with the advice they like to give to others.

At Jitasa, you wear many hats. Everything from processing payroll, doing general accounting, to presenting financials. Each day can look very different from the others. The culture is very laid back, and the management puts so much time and effort into the success of their workers through their iSpring platform. If you are an accountant who is just starting their career, you will learn a lot about each accounting process instead of being in one particular department (such as AR).  The most difficult part of the job is that you handle a great part of the month-end process, so there is a lot to learn, and it can be overwhelming at times. The most enjoyable part of the job is the freedom you have and the small amount of micromanaging that takes place.

Training has improved since we first started the working from anywhere initiative, but is still very much self-led and requires you to be proactive about learning your position. If you don't constantly reach out to your manager with questions you won't get far, since they won't have time check in and train you otherwise.

Some people may thrive in an environment where the goalposts are always moving and the metrics that judge your performance are always just out of reach. Maybe you like having more and more responsibility tossed on top of you when you didn't really want it. Perhaps you want to work 40-60 hours a week for just average pay. 

If you are truly motivated and enjoy challenges and want to climb the ladder this could be the place for you. If you just want a regular work from home 9-5 that doesn't keep you up at night, this isn't it.

Top Job Titles	Average Salary
Accounting representative 3 salaries reported	$53,333 per year
Application support engineer 1 salary reported	$65,000 per year

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