adjunct faculty

admission representative

digital marketer

professor

associate professor

Johnson & Wales University

On a typical day, I have the honor to help different students but also faculties who encounter technical difficulties with my knowledge in computers and other technology products. Despite there was not any proper training given, I was able to communicate and learn from my co-workers in order to obtain a better understanding on the job but also start bonding with them for healthier working environment. As far as the hardest part of the job, I would say that it is communicating with different department within the campus and find a most suitable solution once incident happens. For example, I was out for an onsite field support in a night class where the professor encounter a computer hardware failure, it was diagnosed as internal hard drive corruption. Since my manager has left work already but also she was unable to pick up the phone and I do not want to keep the class waiting, I contacted the graduate school office and request a change of classroom. As a result, that class has been relocated within 10 minutes. Then I filed a report about this incident after it has been handled. It is hard to find the balance between how to react to an emergency incident and what should be done first in order to solve the problem. On the other hand, the most enjoyable part would be that during the non-peak hours, my co-worker and I get to work on our homework and concentrate on the studies. This helps us to maintain our study progress.

A typical day at work is a front desk assistant at JWU is answering phone calls made to the dormitory, signing students in and out of the building, checking students ID's, cleaning up and around the front main entrance, and putting up posters in and around the dormitory. I learned proper etiquette when answering a phone. Management could have been better my third year working as an FDA. The years prior when we had set meeting times to talk about the upcoming events, what to watch out for, watching presentations on front desk etiquette, we would get paid for the 2 hours we met. My third year working as an FDA, our manager/supervisor didn't let us get paid for the meetings, but she did, which makes no sense to me or any of my co-workers. Workplace culture was more of who can be the better person, how popular you were and how many people came down to the front desk to talk to you. There was no hard part of the job, you showed up, signed in, took your seat, checked student ID's when they were walking into the building, pressed 2 buttons and signed people in into the guest log. The most enjoyable part was working the midnight shift because no one came down to bother us, we could listen to music as loud as we wanted and we had our own little parties, even though there were only 3 of us behind the desk.

What is the best part of working at the company?
I worked with some really great people there. Also as an employee, both my sons were able to obtain their bachelors degree tuition free. Lastly, the benefits are excellent.

What is the most stressful part about working at the company?
I worked in campus dining and often times the push to get food out was stressful due to student staffing issues. Often times students were unable to work in the middle of the day when it was busiest due to class schedules so often times we were short handed

What is the work environment and culture like at the company?
Busy and loud at times, quiet other times. The culture is typical of a multi diverse group of people all coming together-it’s fun and vibrant a lot of the time

What is a typical day like for you at the company?
I am no longer with JWU as I have since retired but a typical day of a 4 day work week for me personally  started with food prep work at 7:30 and then pushing through “rushes” of feeding students before/after classes prepping again in the down time and leaving for the day between 4:30and 5 when the closers came in

A typical day had us get to work between six and seven in the morning. We would first start packing the boat for a couple hours with all the equipment, and then we would drive the boat to a dock on the lake where our location was. We would then take the boat out to the location where we would hook up all the equipment needed to extract evasive species of freshwater plants (suction tubes, collection bins) We would then scuba dive into the water and spend roughly 3 to 4 hours underwater sucking up evasive plants from the location or remaining on deck to collect the removed plants into the bins and keeping air flowing to divers. I learned at this job how to scuba dive, which was the most enjoyable part of the job also. I learned about evasive plant species, how they grow, and how to extract them from the water, and how to drive a motorboat. The hardest part of the job was remaining underwater in the lakes for long periods of time, not only was it physically stressful, but being in some lakes for so long had gotten me sick on a few occasions.

During my time working for Johnson and Wales University it was oppurtunity that allowed me to work closely with a diverse group of people and learning an array of life lessons. I worked as a resident assistant (RA) for under the schools residential life department. The role was centered on creating a fun, interactive, and safe enviorment for residents in the residence halls while creating events that allowed the residents to bond. Coupled with that their were an arrangement of tasks and assignments that was given to us by our supervisor that we had complete on a weekly to bi-weekly basis on time. Despite having a few minor occurrences the resident life position allowed to grow not just an student in school but also as an individual outside of it. It taught me responsibility, management, goal setting and problem solving. In the long run the most important aspect I gained was social growth in terms of communicating and bonding with my piers, residents, students and people in general.

Checking coverage at circulation desk. Ensuring opening duties are complete. Straightening up reading area; checking on noise level. Helping student employees with patron requests and problems. Fines management, reserves management, student employee management. Working on projects. Problem solving, trouble shooting. Dealing with technical problems. Communication w/ FT staff and supervisor, mostly via email. Working w/ Technical Services as need arises. The hardest part of the job is getting a student to pay for a lost book or billed book, especially when the student doesn't remember checking it out. The most enjoyable part of the job is meeting new students, especially international students. Also, conducting job interviews is fun and interesting.

What is the best part of working at the company?
The opportunity to create your curriculum to bring your expertise and teaching style to the students. Also, the diversity of cultures represented in the student body made for more exposure for the students to views they will face once they are in their careers.

What is the most stressful part about working at the company?
They changed educational software and moved from trimesters to semesters at the same time. They weren't ready for the challenges it would create for instructors and students alike.

What is the work environment and culture like at the company?
Very positive and supportive. Creativity and innovation are encouraged - the approach was very student result oriented.

What is a typical day like for you at the company?
As an adjunct I was responsible for creating and delivering my coursework. I did not have office hours or student coaching responsibilities.

A culture of cooperation and responsibility permeated the culture typical of an academic institution.  I learned how to lead from behind, and to work with people at all different levels of life.

The hardest, and most enjoyable part of my job was dealing with parents and students.  Problems could be difficult to resolve, and at times not resolvable due to regulations/policies, etc.  Finding creative ways to help whenever possible was fulfilling.  Helping the constituents to understand why some demands couldn't be met, and finding other means of satisfying their concerns was challenging.  Through the years, I was able to become involved in the lives of many students, and created an atmosphere where they felt they had a caring individual on campus who would support and advise them throughout their years with the university.

This was the best job I ever had.  Unfortunately, upon the retirement of the Campus President, with whom I had worked for more than a decade, my position was eliminated.

PATROL OFFICER
•	Protection of university buildings & assets as well as safety of over 10,000 students
•	Completion necessary incident reports regarding narcotics, theft, vandalism, assault, and alcohol violations. 
•	Certification in Oleoresin Capsicum Spray (OC), Monadnock Expandable Baton, CPR, First Aid, & AED programs. 
DISPATCHER
•	Initiation of response to calls regarding any safety or security issue on campus
•	Assignment of calls for service to patrol officers and 
•	Maintained computerized records of all calls, incidents, and building checks made by patrol officers. 
•	Operated internal university databases to assist officers with investigations. 
ACCESS CONTROL
•	Responsible for utilizing the university’s 300+ CCTV cameras to virtually patrol the campus and report any suspicious/unusual activity to the dispatcher. 
•	Use of Facility Commander program to grant/deny access to secure/restricted areas on campus & setting up staff/student access rights on university identification cards.

The JWU culture is inviting and welcoming.  I have met some great people with many different backgrounds.  In my counseling role I have to convey to families and students alike the options to fund a JWU education which can be challenging when a family might have a strained economic disposition.

I am a very compassionate person, as such, I tend to try to connect with individuals on a human level before moving into the purpose for our business interaction.  The most gratifying experiences in my role is when parents and or students express to me that I was a pivotal part of making there JWU experience a positive one. Outside of this, witnessing situations of financial struggle, stress, and hopelessness more often than I like to admit. When graduation day comes, I'm overwhelmed by the determination of those that have overcome!

Top Job Titles	Average Salary
Adjunct faculty 8 salaries reported	$4,400 per week
Admission representative 2 salaries reported	$55,000 per year
Digital marketer 1 salary reported	$4,400 per week
Professor 4 salaries reported	$105,375 per year
Associate professor 4 salaries reported	$82,229 per year

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