member services representative

teller

branch supervisor

branch manager

senior loss prevention manager

Jovia Financial Credit Union

Working at Jovia (previously NEFCU) was definitely a learning experience. As someone that came in with prior banking knowledge it was a breeze to pick up on the way business was done. There is a sense of inclusion which does make for a comfortable work environment and there are definitely SOME people in management that care and want to see you succeed. The company does offer some pretty good benefits in terms of health insurance and a pretty big pro is the paid lunch time (which are the only reasons I didn’t give this place 1 star.)
Now, with the good stuff out of the way, working in the TMSR department most of the time is pretty much a complaint hotline. There are very simple tasks that can be done right away in regards to helping the customers but god forbid you have to contact another department...There is a “escalation” process that most of the time has you going in circles and if you are fortunate enough to get the “okay” to reach out to another department for immediate assistance, be prepared to have it go to voicemail and have to follow up with email (which you’ll be lucky to receive a decently timed response) or just get someone on the other side annoyed that you’re calling them for something you can’t or aren’t able to do from your end. 
The forms of communication between departments is abysmal to the point where customers know of changes before some employees do. 
The pay is something else to consider. Sure it is pretty simple as to what you’re tasks are as a call center employee but you’ll be bombarded with so many things outside the scope of your job description that it makes the role much more stressful and the pay not worth it after some time. 
The credit union is striving to be “the bright side of banking” and they’re making changes to make things more convenient for the customers which is great, but be prepared to receive the call that a new feature is not working or how the credit union markets things that don’t work as they should and end up being an inconvenience since they now have to call you. 
There are various other complaints but I’m beginning to get ptsd just thinking about them. If you’re considering Jovia, try the branches and perhaps you’ll have a better experience since after all, the call center is just a hot dumpster fire.

Horrible upper mngmt
Making it hard to get promoted.
They dont interact with non mngmt employees. 
Employees well beyond underpaid
but expected to do more way more than what salary is worth.
Using sick time is held against you & brought up in annual review as a negative. Causing lower scores.
Horrible raises. 
Hundreds of employee but yet hard to get time off because only one person from a department or branch at the same can be off. You cannot take off the same days or weeks the following year. Dress code is rediculous whiles others are much more casual in street cloths. 
They dont screen their mystery shoppers very well, causing inexperienced shoppers giving random low score shops, some dont even shop the service they were assigned therfore causing mngmt to take the word of a shopper over a valued employee! All in all, hiring Mtystery shoppers is a waste of money
Managers should be watching over & guiding emoloyees,NOT  mystery shoppers!
 branch/dept goals way too high especially with whats taking place in this country at the moment. You cant force a loan app or AC opening on a mbr. All mnmgnt  cares about is unrealistic numbers & goals, not their under mngmnt employess! Your just a number being taken advantage of! Great place for banking BUT HORRIBLE to work at!


I'll always be grateful for the job opportunity, but this was without a doubt, the most stressful job I've ever had. The pay they offer is not enough to deal with a large percentage of members who are not happy with Jovia. Most of my day was dealing with irate members, and a supervisor who consistently micro managed me. Some calls were actually interrupted by my supervisor asking me to put the member on hold so she could tell me how i could handle the call better. I worked for one of the biggest banks for over 15 years and never had to deal with such stress and anxiety. I only lasted with Jovia for a little over a year, that's how bad it is. 

I was a valued employee until a new Vice President was assigned in 2012, from there I was no longer valued and was under pressure to resign. I did so recently.You may contact Human Resources Department for further information. I had great co-workers and it was a great place to work until 2012. Although I was an investigator for decades, I learned a great deal about banking fraud and all it entails.

Very nice place to work with very good benefits but lower salary ranges. Company growing and so advancement opportunities are there but management doesn't take employees input and so higher turnover than expected. This is due mostly to higher salaries at other companies. Need to look at the total package as you get a matching 3 % 401 K contribution and can be vested for a pension in 5 years.

At Jovia Financial Credit Union, a typical day was filled with tasks that required balancing multiple priorities. While I did learn valuable technical skills, such as troubleshooting, problem-solving, and using virtual tools, the workplace culture and management were challenging. The lack of support from management and the absence of motivation made it difficult to thrive. The hardest part of the job was the toxic work environment overshadowed the positives.

If if you've been in banking at all, you know it can be very stressful. That wasn't the case at NEFCU. It's very relaxed here but like every job it completely depends on your team. I happen to work with a great branch. The pay is a little low compared to the industry and the PT 19 hours is a joke. They always post new positions which makes moving up in the company quite obtainable.

I loved working at NEFCU. The employees are amazing people to work with. MOST (certainly not all) of the senior management were very engaged with the employees development and career pathing. I left because of only one person, my supervisor. She was a self centered, self promoting and determined person in seeing my (our) programs fail to satisfy her own failed success. I was happy to leave on my own terms.

Jovia has its finger on the pulse.  They offer extensive benefits, a positive and fun work culture, and a sense of belonging with their diversity, equity and inclusion initiatives.  Opportunities and tools to advance as they assist with tuition reimbursement or repayment as well as internal training initiatives like LinkedIn learning.  

This company looks like a nice place to work . The management doesn't present themselves well . Dirty ties and shirts and ididnt look professional . I can picture the management acting the way they look . I was totally turned off and disappointed in engaging in any business to support this organization . Based on the management and human resources

Top Job Titles	Average Salary
Member services representative 46 salaries reported	$43,899 per year
Teller 29 salaries reported	$38,840 per year
Branch supervisor 3 salaries reported	$66,238 per year
Branch manager 5 salaries reported	$81,916 per year
Senior loss prevention manager 1 salary reported	$59,250 per year

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