account manager

inside sales account executive

senior account manager

software engineer

technical support engineer

Kaseya

My time at Datto has been the most rewarding experience professionally and interpersonally. It is filled with wonderful people and perpetuates a culture of open communication across all departments and roles.

While the work itself was demanding and would often call upon intense critical thinking in time-restricted scenarios, I felt that all of the knowledge I obtained to perform my roles and beyond is more than rewarding.

In my time there my career had enabled me to achieve the following:

I have produced an extensive series of internal video lessons explaining ZFS on a conceptual and practical level to be utilized by the entire Support department.

I have written multiple BASH scripts to assist in streamlining the Level 1 Technical Support process.

I have developed a disaster recovery plan for a potential enterprise-level partner that circumvents a major shortcoming in the Bare Metal Restoration process for protected Linux systems that leverage Logical Volume Management. This involved creating a white paper specific to the partner's needs for a plan as well as an internal document detailing preparation and execution for my Code Red Support team and ultimately sparking motivation with product ownership to begin mapping out the process programmatically for the BMR process.

I am the current Linux Subject Matter Expert for the Support team and currently working with the VPS team to improve my knowledge on virtual products and eventually assist with the dissemination of that knowledge department-wide.

Initially I was really excited to be here, they have a great business model and really sell you the dream. You learn a lot about exciting concepts and they really do have an excellent platform. Beyond that the work life balance is ok if you live in Miami , there is no option to work remote and traffic in the area is terrible so if you live outside of Miami you will spend around an hour in traffic everyday. Management is horrible , there are a few qualified leaders who are excellent mentors and excellent at what they do , but a majority are people who were thrown into a position without really knowing what they’re doing and never having managed before. My manager now has been there only 5 months longer than I have been. They preach a fraternity like culture which if you’re into is great but it does feel disingenuous because there is a heavy degree of micromanagement to where you can not even have your phone on the floor with you . When things come crashing down it falls heavily on the reps and while they don’t do lay offs it is very much a revolving door. Base pay is low but ok but commission structure is terrible and you learn quickly it is not easy to make money. Benefits are good but things rapidly change as since I have been there they have changed the payment structure twice. KPIs also changed to numbers that don’t make sense , and as the focus has revolved more and more on hitting quota the overall environment is just not good. They have potential to be great but fall short ,but as a great stepping stone into the tech world if you don’t have the experience.

Be aware before you accept employment.  

One of Kaseya's mantras is "Entitled to nothing".  Keep that in mind when considering working there.

Generally, every position is 100% in office.  Even if you are on PTO or out sick, work does not pause.  There are Teams meetings over weekend at late evenings.

Employees are required in writing to not have employment outside of Kaseya.  Why, presumably because you are on call 24/7/365.  Although my direct supervisors where reasonable about limiting work outside of normal hours, other managers not so much.

Kaseya matches your 401(k) contributions with stock in the company.  However, the company is privately owned.  You cannot sell or take the stock with you.  They are planning on going public.  If and when that happens, the stock you receive may be worth something.

Kaseya appears to have focused on expanding products and increasing sales.  At the same time not investing in infrastructure, systems and employees.  Many departments are short staffed and have high turnover.  In preparation for going public, it seems Kaseya is starting to address many of the functional shortcomings.  

During a recent town hall call, the CEO stated he was the largest individual shareholder.  His goal was to become a billionaire so he can donate to his foundation.  Great for him.  However, to announce that shows they are just a means to his end.  How does that motivate any employee.

Some good employees have left because of low pay.  Kaseya was given the opportunity to adjust compensation but chose not to.  

I have worked in a sales capacity for well over a decade at Kaseya.  From the start, it’s been a “work hard, play hard” culture.  Over the years, I have made life alerting money, great friends and achieved numerous professional milestones.  I have elected to stay in an individual contributor role because of the lucrative compensation as well as my personal job preference…with that said, there have been tons of coworkers who have been promoted several times in less than a year…you want growth in your career?  Kaseya’s the place! The organization is customers first and then results…in that order.  Kaseya’s culture is fast paced and although training and support are constantly provided, (i.e., for role readiness as well as career growth), this is not the company to “show up and mail it in.”  We run through the tape, work long hours and are pressed to achieve and to do so out of our comfort zone…that’s where you learn and grow (IMHO).  It’s not all about the money, however, with great effort and constant improvement, I’ve made my largest W2’s working at Kaseya…the rewards for results and hard work have changed my life and my family’s life for the better. I would highly recommend Kaseya to those harder workers, who are humble/coachable, embrace change and want to succeed.

Kaseya isn't for everyone but if you're a motivated individual that wants to build a career and be compensated extremely well, Kaseya is the place for you. It's rare to have an opportunity like the one at Kaseya. The company is fast paced and results driven. It's like a startup but backed by a multi-billion dollar private equity firm with sales and EBITDA that lead the industry. It'll be the hardest job you'll ever love. You will be with the market leader, learn new skills on a regular basis and have plenty of opportunity for career advancement. Nearly the entire VP and sales management team started off as individual contributors and were promoted up the ranks. If you're in IT/development, you will have the ability to work on dozens of products and multiple technologies. If you're a sales rep then you will never make a cold call. You will get a book of business and you will build deep relationships with business owners and key stakeholders to grow your (and their) book of business. It's a cliche to say "we work hard and we play hard" but it's absolutely true. There is a lot of work but the rewards are massive. From fun regular rewards like beer Fridays to the most lucrative equity packages I've ever seen, you will not find a better company than Kaseya... and these are real, not startup equity packages that rarely pan out. To summarize, an opportunity like Kaseya which balances effort, reward and stability is rare to find. If you're looking to start your career or take it to the next level, Kaseya is the place to be.

Kaseya is a great company to get started in SAAS for a first time sales job. Get in, get experience and get out. 

As an account manager your are essential and appointment scheduler for the specialist as you can’t demo or control the sales cycle alone. 

The starting titles and base are handed out seemingly at random regardless of experience or your resume. I was there for over 9 months and could never get an explanation as to why I was an associate when others less qualified than I were key AMs. 

The policy for any questions was to not ask and just get back to calling your customers for the 2nd time in a day. 

Most of my book of business either did not answer the phone, were to broke to buy or hated Kaseya 3 year deal policy. You can get to the end of a long sales cycle and lose out to a competitor selling the exact Kaseya products. It’s an awful feeling when you have done everything right and sold your product for a 3rd party reseller. 

If you don’t buy into the koolaid, chance are someone else with less experience and better looks will become your manager. 

It’s like a zoo of immaturity, and people just faking metrics chasing unrealistic sales goals. 

10/10 would recommend as first sales job but get out after 90 days. 

Typical day: log into Five9, set your status, dodge calls and chats, chip away at your backlog, and socialize when you could be working. Time flies—but mostly because nothing changes.

Remote work? Basically nonexistent. There’s no official policy. Managers work from home, everyone outside the US works from home, but if you’re in the US or Vancouver, your remote options are extremely limited—15 days per year. Flexibility isn’t really a thing.

Promotions are more myth than reality. Most L1 technicians hitting the four-year mark will tell you the same story: “eligible in six months” turns into extra responsibilities, unchanged pay, and eventual layoffs. Advancement isn’t the goal here—it’s surviving the next round of cuts.

If you can make it 18 months, you can take advantage of education reimbursement before moving on. Otherwise, don’t expect pay raises or meaningful career growth.

The job pays the bills and moves fast, which is nice for the clock, but that’s about it. Maximize your downtime, get what you can out of the benefits, and plan your exit strategy if growth is your goal.

Working at this company offers a mixed but generally stable experience. The role provides clear responsibilities and a predictable workflow, which can be helpful for maintaining consistency. Management communicates expectations adequately, though feedback can sometimes feel limited or delayed. Compensation and benefits are competitive for the industry, but opportunities for rapid advancement appear somewhat constrained. Team dynamics are professional and cooperative, with colleagues willing to assist when needed, although collaboration varies between departments. Work-life balance is reasonable, depending on project demands, with occasional periods of higher workload. The organization values reliability and process adherence, which may suit employees who prefer structure over flexibility. However, innovation and creative input are not always prioritized in decision making. Overall, this position may appeal to individuals seeking stability and clarity, while those looking for fast growth or a highly dynamic environment might find it less engaging. Training resources are available but may require initiative.

Overall, Datto is a good company to work for that seems to genuinely care about its employees. Seem to be making a concerted effort to support diversity and inclusion. Work-life balance is pretty great. Senior leadership does a good job of keeping the company moving in the right direction while making sure employees get the support they need in order to thrive.

Of course every place has its issues. It does seem like the quality of your experience here has a lot to do with your department. Before Covid, support for remote work lagged behind industry although I expect this might change when the offices re-open. Product goals and strategy are somewhat vague although they seem to be making an effort to fix this. Some roles dont offer many advancement opportunities.

The best worst job I've ever had.  They pay well,  spoil you rotten, you can play in the ball pit, shoot your colleagues in a never ending nerf war, build a sculpture on the lego wall, even enjoy a nap in one of the sleep pods when your tired out from all the fun.   

However, this is a very clique group and youll feel like your back in middle school.  The inexperienced management team doesn't take any accountability for their mistakes, employees are expected to work on weekends and holidays with no exceptions when deemed necessary.  If you upset the wrong person or if a member of the original team feels threatened by you in any way professionally, you'll be released shortly after regardless of your own job performance..  

I wouldn't recommend anyone seekihg a long term role or a life outside of work apply here. Anyone who works or has worked there knows the above to be accurate and true.

Top Job Titles	Average Salary
Account manager 46 salaries reported	$62,229 per year
Inside sales account executive 1 salary reported	$80,000 per year
Senior account manager 14 salaries reported	$73,357 per year
Software engineer 1 salary reported	$120,000 per year
Technical support engineer 11 salaries reported	$52,273 per year

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