teller

financial representative

member experience specialist

branch manager

collection representative

Keesler Federal Credit Union

● Work-life balance
The work life balance is pretty good. It is just an 8 to 5 job with good benefits.

● Pay & benefits
The PTO is in one bank. Meaning if you are sick that is PTO, if you have a vacation that is also in one bank. I didn’t care for that much. I wish the sick time & PTO would have been separate.

● Job security and advancement
There is great opportunity for advancement. However, it also depends on upper management. Ex: I worked at a branch where the manager promised the teller a specific position for 2 years.. only to lead her on & never give it to her. However, it just depends on the location that you are employed at.

● Management
The management is fine depending on the branch you are located at. The branch I was located at went through three managers over the course of the year. The third manager was successful productivity wise, but very rude and manipulative. This manager has a horrible turnover rate simply bc of the lack of knowing how to respect others.

● Culture
Again, Keesler as a company is a very diverse and culture friendly place. However, it depends on the branch that you are placed in. The management at my location was horrible ethics wise & the way that the manager speaks to employees. This manager Caused ab 3 people to leave the job in the middle of the day. Several people also requested transfers to get away from this particular location/manager.

● Overall
During my tenure at Keesler Federal I met some great people and learned a lot. However, the management at my location was horrible. I spoke with higher management & nothing was done about it. I had a manager to comment on my weight, Illnesses, etc. this manager also comments on others clothes, hair, Weight, etc. I would suggest working there, but not at the Jackson branch. Productivity wise the manager is great, but the individual’s ethics are horrible in terms of the things that are said. The benefits the company provides are wonderful. The teller pay is horrible I took a large pay cut working there. Overall my only complaints are the management at my location & the teller pay, bc the company expects tellers to offer too many products & services etc but aren’t willing to give extra hourly pay. I wasn’t happy with my pay & my work ethic started to reflect it in the end, because I started to do only what I felt my pay reflected honestly.

When I first started in the member contact center it was amazing. During orientation and training they make you feel like it is the best place on earth and everyone is there to help you. Well when you get out of training in the classroom they sit you with a on the job trainer for a week after that you are on your own. It is so much to learn that 3 weeks on training is not enough especially if it is something you have never done before. Then if your team lead is not there you have NO help from the other team leads. They make you feel in the first few weeks like they are there for you but it's all an act. I feel like the pay/benefits is worth it IF you do not have other options. DO NOT trust management at all. I feel as if kfcu is growing to fast to handle the amount of  members(if you call them customers you get in trouble) they have. DO NOT WORK HERE IF YOU ARE SENSITIVE. You get yelled at by customers from the time you clock in until you clock out. Only good thing about this job is that it is a position that you can advance from after a year or two and you don't have to work holidays and weekends(you work one 5 hour shift on Sat a month). But at the same time it is not worth loosing you dignity everyday.

Could be a decent place to work if you have good management. Clique environment, they don’t hide favoritism, not very inclusive, can be toxic. Management will actually raise their voice at you and yell daily. You don’t really feel respected.  Pay isn’t great for the amount of responsibility you have and what you deal with.  There are security guards, but it’s the tellers job to enforce security measures for hats and sunglasses to be removed which results in being yelled at by members daily and called names. Upper management does not care.  If they don’t like you, they will write you up for things that they wouldn’t write up others over or over things that aren’t in the manual to begin with.  (How would you even know?) A lot of other
fellow coworkers felt the same as well and didn’t feel comfortable going to management about anything really. Like walking on egg shells as you never knew what mood they’d be in.   Aside from that, there are a lot of advancement opportunities. 

The managers don’t like helping. You can tell from their attitudes within the meetings they don’t think any of know what we are talking about. Team helpers are lazy and like to avoid coming to your desk if the problem is at your desk. If you would like to work remote you do have that option, but they have to approve. The restrooms aren’t cleaned enough. They have an excellent break room so excellent the breaks feel too short. They provide snacks and while there is friendly banter be careful only favorites get to be messy. The minute anyone other than the managers are caught talking smack they will be searching for a way to let you go. 

I worked for Keesler for quite a few years. I worked first in a branch which was amazing, the people were great but moving to back office was a bad choice. Back office management was less than satisfactory. I really feel that the management behind the scenes feels less appreciated and therefore seem to be quite unhappy. I think that Keesler really needs to evaluate their team leads and their management in their back office departments. Yes every department needs management but the employees also need to be happy and do not deserve to be treated as if they do not matter. I left Keesler due to bad management. Should have never left the branch. If i had it to do over again i would have gone in a different direction. Keesler is definitely a good company to work for as far as the people, job stability, pay and benefits go.

A typical day at work consist of helping members with transactions for their accounts and answering their questions. The most enjoyable part of the job was assisting the members.

My co-workers were great to work with, up to the assistant branch manager. 

The hardest part of the job was not having a understanding supportive top management. Having a underlying constant threat of being written up or having points being added up against you. You will be scheduled to work on the days you have requested off three weeks in advance forcing you to call in. You are not allowed to switch days off with other co-workers. 

What I've learned is there is no lenience within the branch or the company for call in's even if you have a doctor's excuse. 

The leadership is poor within the branch.

I started off as a teller doing typical bank transactions.  I quickly moved up to loan receptionist where I was in charge of answering phones and directing calls to the correct person or answering any questions the member may have.  I greeted members as they came in the door and direct them where they needed to go.  I opened up checking and savings accounts.  I proofed loans before they were sent down to the main office.  I helped with the vault, counting and balancing, and also the ATM machine.  The hardest part of the job was when some days would be so busy, we would not really have time for lunch breaks.  The most enjoyable part of this job was getting to know our members and also had a great group of co-workers.

This company continually seems to let me down. They promise advancement only to not follow up with the actual promotions. Even when your part in done. They seem to consistently treat all locations that aren’t the coast, as the red headed step children. The Jackson market is just not a priority to the higher ups. Most of Jackson locations stayed open the entire pandemic with little concern for health and safety of team members. We were told at the beginning of the pandemic that it wasn’t that big of a deal and then got told it was fortunate the company hasn’t lost any money. Keesler is a great company for certain people. If you’re not one of those certain people, then you get the bare minimum. 

What is the best part of working at the company?
The in depth training you will receive to be able to do your job. 

What is the most stressful part about working at the company?
Management (not all) does not enough training and does not have the leadership skills to lead a team.

What is the work environment and culture like at the company?
The work environment all depends on the tone your leadership sets. My experience the work environment is stressful some days other days it’s awesome. The culture is amazing.

What is a typical day like for you at the company?
A typical day for me is wearing many hats. My goal is member satisfaction. I step in where necessary. Some days it’s overwhelming.

I loved being able to impact members positively, especially our enlisted members, but increasingly the environment became hostile. I would routinely start my day with one manager who would greet everyone with a declaration of horrible it was to be at work. The second manager just made herself as unavailable as possible, despite being the only other person in the CU with functional knowledge of my job. Then came the gaslighting with tasks I was assigned and got feedback on, only to be told later that I wasn't asked to perform that task and that I only hear what I want to hear. 

I learned a lot about collections and a lot about how not to treat people

Top Job Titles	Average Salary
Teller 105 salaries reported	$17.15 per hour
Financial representative 38 salaries reported	$21.19 per hour
Member experience specialist 8 salaries reported	$19.95 per hour
Branch manager 6 salaries reported	$24.38 per hour
Collection representative 5 salaries reported	$20.40 per hour

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