admission counselor

financial aid officer

bursar

instructor

community relations coordinator

Keiser University

I have had the great opportunity to work at different campuses within the Keiser university system. My honest opinion is this; it really all depends on which campus you work at, the department you work for and who are your direct managers. The smaller campuses are by far a better place to work at than the life sucking vacuum that is Ecampus the (biggest one for enrollment). I worked for FA and I can honestly say I liked my managers. The VP at ECampus was not my favorite she could care less about FA and only cared about admissions. She does not understand the FA process and constantly made it difficult to complete FA by adding additional admissions counselors per pod(we were out numbered), and letting admissions accept students way past a week who clearly were not going to be able to complete FA. the other campuses were better. Admissions and fa worked together and are not at each others throats, there is respect.

What else to say oh yeah we have black out periods, for 4 months June July August and September. requesting time off is a pain. it has to go through 3 ppl. Your associate director, director then the VP and depending on your VP you may be denied. 

Hours are crazy on an online campus you may get stuck with a Saturday through Thursday  schedule.At the small campus its only M-F. Some days you work 12-9 others 9 to 6 or 10 7 or even 8 to 5. Again it all depends the campus and your VP.

They use an outdated program called cenuxes, that is complicated and the screen is impossible to use. It does not help that the admissions team use another program. They should invest in Peoplesoft, SchoolAid or even Banner. 

People leave all the time because of the work life balance the good thing is your yearly increase.

My coworkers are awesome they are the only reason im here so far, oh year and the pay. Benefits are ok but you just cant use it when you want. Also its COMBINED sick and vacation 1week first year. 

So there it is if you really need the money and are in a stage of your life when you are ok with working ridiculous hours go for it, if not keep looking its not worth the stress. Unless you work at the smaller campuses they are more slow pace and ppl are less rude. Many times I would go to sleep thinking about the files I still had to close and the admissions ppl own my throat.

A typical day at work involves engaging with students, faculty, and staff to ensure the smooth running of the  program. It’s a balance of administrative tasks, student advising, faculty meetings, and curriculum development. My day also includes interacting with students, supporting them academically, and overseeing faculty performance. The focus on student success and the vibrant campus atmosphere keeps the energy positive and productive.,At Keiser, I’ve gained valuable insights into leadership, program management, and student-centered education. I’ve deepened my understanding of accreditation standards and enhanced my skills in curriculum development. Working here has also taught me the importance of flexibility, teamwork, and fostering a supportive learning environment.
The management at Keiser University Jacksonville is supportive and committed to ensuring the success of both staff and students. Leadership encourages professional development, open communication, and collaboration, creating a positive and inclusive workplace.,
The culture at Keiser is one of collaboration, respect, and a shared commitment to student success. Faculty and staff are encouraged to innovate and work together, which creates a supportive environment that fosters growth for both educators and students. There’s a strong sense of community, which makes it a rewarding place to work.,
The most challenging part of the job is balancing multiple responsibilities, from managing program logistics to ensuring every student receives the support they need. While it can be demanding, the workload is always manageable thanks to the strong support network from colleagues and management.
The most enjoyable part is seeing the growth and success of students. Watching them develop from their first day to becoming competent and confident professionals is incredibly rewarding. Additionally, the opportunity to collaborate with a dedicated and talented team of educators makes each day fulfilling.


Worked here for a number of years and saw a LOT. Met many amazing colleagues (many of whom have become friends outside of the job, especially since we have all since long left the job) and also met a number of incredible, dedicated and motivated students who I remain in touch with as well. Seeing the expression on those students' faces when they finally "got it" or encouraging someone who didn't think she could do it or letting someone cry on your shoulder was worth more than any salary could offer. The bond we had in gen ed and the group of people we had there was unparalleled and I am just sorry that it came to an end. And that is where the good part ends. Leadership here is punitive, vindictive and uses threats against your job to keep people in line, rather than supporting their knowledgeable personnel. One particular person used to walk around with a clipboard to "catch" people. If you got on the wrong side of management, forget it. May as well apply for elsewhere immediately because your job was coming to an end (after a ton of passive aggressive treatment designed to drive you out). Management had their favorites who could do anything and no worries; everyone else, look out! There is NO job security here; if management wants you out for any reason at all, you're done, and have a good life. I watched as they drove away a number of dedicated and savvy educators who truly cared about their students, so it was no surprise when my own turn came. I miss it, but I do not miss the micromanagement, the meaningless meetings, the lack of respect from upper management, and the overall disrespect we faced daily. The attitude was that "oh well, we can replace them" rather than "we can train them the way we like." Truly a good opportunity wasted. Smart educators use this as a stepping stone to move on to something else more worthwhile and gain experience. It is good for that, at least.

It was a great place to work several years ago. However, the admin at the Ft. Lauderdale campus is relatively new & they are clueless. They are disgustingly unappreciative of their employees.  The lack of knowledge campus  admin has about day to day operations ends up producing an extremely toxic work environment with everyone blaming everyone else.  That old saying “a lack of planning on your end doesn’t constitute an emergency on my end…” that sums it up. That’s the entire day in the life of a faculty member. Admin constantly running around asking you for something they should have done awhile back.  For instance, we are supposed to receive monthly reviews. I just had to sign 2 years worth of these monthly reviews that I’m supposed to get every month and monthly observations and backdate them. But did ever actually receive them? Nope. They’ll ask you for weekly one on one meeting minutes and you do them every week but then a year later they’ll say “oh can you resend me all the one on one minutes from the last 4 months?” You have to do and redo & redo & redo everything at LEAST 5 times but 10 times is more accurate because they don’t keep track of anything. There is NO work life balance. Keiser expects you eat, sleep, & breathe Keiser. You end up working all day on campus and then clock out to go home every night until midnight & it still isn’t good enough for them.  It’s become the most unorganized mess that I’ve ever worked in. They also have this performance punishment thing I call it, where the better you are at doing your job the more they give you to do & the people who don’t do their job don’t get any additional work.  Its become the textbook definition of a toxic work environment.   

 The company has legitimate areas of study, the correct accreditation, and the professors prepare their students for what comes after. The Surgical Tech program and the Nursing program can be grueling but really prepares individuals for after. The issue is in staffing. The owner of Keiser has put too much trust into the their campus presidents. In the bigger picture, Keiser charges too much for their semesters. One semester for General classes can cost a student almost $10,000 and they keep raising the price every year. On a smaller scale. The campus site in Clearwater has favortism between younger woman and the campus president. It does not seem to be by choice from the women, it's possible they would like to say something about it but do not due to fear of losing their jobs. The employees would often be told that Keiser would do just fine without them referencing to Admissions Counselors, implying that the Admissions Counselors were not that important. Note this is in reference to the Campus president and management for 2020. This could change. Change in personell is common in the campus on Clearwater. The other main issue is their lack of leadership in their financial aid department. It creates too many stresses on individuals who deserve better including their students and personell.
The campus in Clearwater also shares a building with another company which is a call center. This takes away from the appeal of it being a campus dedicated to Education. In addition the other company hinders the professionalism of the institution.

The company should step in and either offer training to the campus president or find Leadership with the experience to help make the necessary changes. 

My time at Keiser University felt overwhelming and unsupportive in many ways. In my opinion, the company culture prioritized enrollment numbers and profitability over employee well-being and a positive work environment.

I didn't like how micromanaged everything seemed. For example, time off requests often required multiple approvals, and there were long periods where taking vacation wasn't encouraged or easily approved. Weekends and holidays often turned into required workdays, which made maintaining any kind of work-life balance really challenging for me.

The leadership approach came across as detached to me. It felt like regular staff were expected to put in extra hours and effort without much recognition, while certain perks or flexibility seemed reserved for higher-ups. In my experience, this created a sense of favoritism that affected team morale.

The facilities also left a lot to be desired in my view. Some buildings felt outdated and not well-maintained, with occasional issues like pests that made the daily environment less comfortable than it should have been.

One thing that stood out negatively was the handling of the vaccine requirement a few years back—it felt heavy-handed and added to the overall controlling atmosphere.

On the positive side, there was free coffee available, which was a small perk.

Constructive suggestion: I think the company could improve by focusing more on employee input for policies, acting on input received, offering better work-life balance options, and investing in facility upkeep to make the workplace feel more professional and caring for both students and staff.




Working as an Admissions Counselor at Kaiser University was one of the most disappointing experiences of my career.

The workplace culture was incredibly toxic. There were constant cliques, favoritism, and workplace bullying that made it difficult to do my job and feel comfortable coming to work each day. When concerns were brought to management, it often felt like complaints were ignored or dismissed, while the individuals creating problems faced little to no accountability.

Over my final few months there, the environment became so stressful that I was counting down the days until I could leave. Instead of feeling supported by leadership, I felt isolated and unheard. The lack of professionalism among certain staff members created an atmosphere where gossip and exclusion seemed more common than teamwork.

I was also disappointed by the lack of transparency regarding overtime opportunities. Expectations discussed during hiring did not match my actual experience, and overtime was far more limited than what had been suggested.

Additionally, the blackout date policies made maintaining any reasonable work-life balance extremely difficult. Employees were expected to accommodate the institution’s needs while receiving very little flexibility in return.

Overall, my experience was marked by poor leadership, workplace drama, favoritism, and a culture that left me feeling undervalued. I would strongly encourage prospective employees to thoroughly research the work environment before accepting a position.

A typical day at Keiser University consist of structuring an organized system that will manage my students accounts. Also engaging in purposeful conversations with prospective students so that they can be appropriately advised to achieve their educational goals. In addition i am required to assist my associate director in retreiving reports that are related to my team as a senior admissions counslor. I also go to start report meetings on behalf of my associate director to discuss the status of students with the director of amdissions and financial aid. My assistance is provided  to maintain positive moral while suggesting and implementing plans of action that may help to boost productivity. I learnt how to manage my time effectively and meet deadlines. I also developed greater communication skills and therefore able to articulate more effectively in a meeting that i may or may not conduct. I learnt how to interpit reports to extract the necessary information that will be needed to improve productivity in my team and the department. I dont consider any aspect of my job to be harder than the other but i classify my tasks as equally challenging and I find it to be rewarding to be able to accomplish these objectives each day/month. The most enjoyable part of my job is recognizing that i have done something that is productive and positively life altering in relations to a student when they start their respective program.

Admissions counselor is a sales job - you make a ton of calls daily on inquiries that people submit online and try to get them to come in for an interview and enroll.
You are given a monthly goal of how many students to enroll. Management told us that this job is so easy even a monkey could do it, so if you do poorly they scold you. 
Not a 9-5 job, some days you are there until 7pm, 8pm, 9pm, or even later, plus some Saturdays 8-5.
First year you get 5 days of paid time off, that's it, only 5. 
401K kicks in after a year of working there.
Everything is your fault - student did not attend class on the first day, student's schedule is wrong, student did no pay the registration fee, you have to babysit your students and coworkers in other departments.
Coworkers will steal your leads to meet their monthly goals. 
Poor training, you have to learn as you go.
Cubicle setting.
You don't really counsel students, you ask what type of educational institution they are looking for, explain benefits of Keiser and try to convince them that this is the best place for them and push them to enroll. You have to keep following up with people and keep asking if/when they're ready to apply. You get hung up a LOT. 
All management cares about is meeting the monthly enrollment goal.
Very high turnover position. 
You can't go to lunch when you want, management will literally stop you and tell you you can't go yet (for whatever reason). 
Some people you work with are nice, which is the only pleasant thing about working there.

This is not a teaching job for instructors who are self-motivated or seeking work-life balance. The culture is one of 9-5 micromanagement, with instructors expected to be in their seats or in the classroom during "business hours" rather than trusting them as professionals to do their work with integrity. The only hours that "count" for a full-time position are those spent on-site, regardless of what instructors are doing during that time. Other instructors openly shared that because of their dislike of this micromanagement they *only* do work while on-site, which means that students do not get the kind of investment that they might at a more trusting institution. 

For anyone with family or other obligations, this workplace is very difficult. Full-time positions are 12 months/year with a paltry 5 days of PTO. Teaching load is the equivalent of 5/5/5 (3 semesters), with the expectation of teaching a double load (two four-hour courses each day) at least once each semester. No provision for sabbaticals, research time, etc.

The student body can be engaging, but many students are apathetic about coursework and plagiarism is rife.

Positives: Colleagues are lovely, kind individuals who care about the students. Deans seem to back up instructors on issues of discipline/plagiarism and at times seem apologetic that the institution is set up in the way that it is (it seems that a lot of these dictates come down from the corporate top). Some students are there to learn and are intellectually engaged.

Top Job Titles	Average Salary
Admission counselor 7 salaries reported	$48,214 per year
Financial aid officer 2 salaries reported	$21.63 per hour
Bursar 1 salary reported	$44,500 per year
Instructor 3 salaries reported	$55,000 per year
Community relations coordinator 3 salaries reported	$48,833 per year

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