resident aid

dining room server

resident aide

cook

executive chef

Keystone Place at Forevergreen

I worked at Keystone for approximately one year and I have seen the place go through many changes, some for the better and some for the worse. 

When I came in to Keystone it was under a director that never did anything or followed through like she was supposed to and the residents as well as staff suffered immensely for it; treatments were not completed, medications often not ordered when needed, physicians orders misplaced or lost for months on end, etc. Schedule was never correct and she would place you on the schedule on one of your regular days off and then call you the morning of and say, " I apologize, I mixed up the schedule but now we are short and I need you to come in." I could go on.  It was a nightmare, she lasted far longer than she should have.

The current director was her assistant at the time and she was the one you would go to if you wanted something done. That did not change when she became the director. Unfortunately, neither has the gossip. One of the largest issues with this type of profession is that it is predominantly females and when women get together they like to gossip and some of them are extremely hateful. Never understood why someone needs to tear someone down to feel good about themselves. But they would rather gather around and talk about one another than provide the residents the care they deserve.

It is funny and disgusting at the same time to see all the comments on here in regards to management being the problem, to a certain extent, yes, they were but staff were largely to blame as well. There were many times when medication was incorrectly marked, had been out for a few days and marked the next day as administered and then out the next two days and once again administered but then a note stating, " medication has not been reordered."  Or I would find that incorrect dose was administered; countless times. 

Not to mention that when I went in to speak with residents they would beg me never to leave because other staff were so rude to them and that's not everyone because there were a lot of AMAZING staff that I had the pleasure of working with but there were just as many, if not more that needed to go. Many of you seem to forget you are in their home and you are a guest. Yes, you have a job to do but they are people, they are not to be "handled". Not sure what happened to The Golden Rule.

Before staff start to blame management for everything they truly need to take a good long hard look at the person they are, if you are not part of the solution then you are part of the problem and management can only fix what they are made aware of. 

It is most definitely a place I would return because I love my residents and I was there for them.

Keystone is a newly built, very nice, and well engineered facility, but the exterior beauty doesn't correspond with the interior in terms of the culture, respect, and professionalism amongst staff (R.As).  A typical day a work as an R.A involves assisting residents with day to day personal and other needs. It was a pleasure working with residents of this facility. They're mostly independent, very nice, and require little assistance. I have never worked at a place with such toxic, dramatic, unprofessional, negative environment and energy. This is mostly amongst the majority of staff who have been working there for the last 4-6 months. Certain staffs negatively speak of residents in their presence, including management, laugh at them, and treat them with little respect. I would not recommend anyone to enroll their love ones to reside at this facility due to the low quality of services provided and the outrageous price. These staffs are not welcoming of new R.As, they are dramatic, combative, and cutthroat. As a result, this drives away new staffs, creates unlimited working hours from the  high turn-over rate which management is currently struggling to solve. In addition, management is disorganized, inconsistent with coordination, effective communication towards staffs, family members of residents, and lack of ability to follow-up. It very sad to work under a management who makes decisions based emotions, and not facts which negatively impacts the company. The hardest part of the job was dealing with inconsistencies of management, unwelcoming staff and the dramatic (gossip) environment. The most enjoyable part of the job was working with residents and opportunity to generate more income from over time. I strongly recommend to management to improve communication, be more authoritative towards staffs (not buddy buddy) and make decision based on fact and not emotions.

I worked at Keystone Place at Forevergreen for almost a year. It is a beautiful place and I enjoyed the residents but the staff are full of drama and I would not recommend working there to anyone. The first few months were ok, I loved it and felt like I mattered. Then it went downhill and the management truly doesn’t care about the staff anymore, it’s constantly changing. Instead of having a staffing agency come in they had us working alone taking care of 20+ residents and working doubles multiple times a week. It’s just ridiculous and they can’t expect people to stay if they don’t feel they are valued employees. The main reason I left is because I was so tired of resident complaints not being taken care of! I would let the Nurse know about something and when I came back from being off it still wasn’t resolved. Keystone Place at Forevergreen could be a great place, but they need to get a grip before they go under.

What is the best part of working at the company?
The work culture was great! There was a lot of mutual respect, no matter the title. Any time I needed additional support, it was provided! Even if it was a different department providing that support. 

What is the most stressful part about working at the company?
It’s a privilege but also stressful to be so responsible for helping, protecting, supporting, such a valuable and rare population. Seniors are an under-appreciated demographic- it’s important we provide them the experience quality experience they deserve. The pressure of that can be stressful.

What is the work environment and culture like at the company?
Friendly, helpful, kind, thoughtful

I was very excited to start my job here, as I love working with older people. But the people I had to work with just made it an awful experience. The kitchen team was amazing and taught me a lot. The rest of the dining server team on the other hand.. There was constant drama and talking behind other's backs. Some people (including myself) had a problem with a specific worker, and the manager would just tell us "it's just their age, that's just how they unfortunately are" enabling her to treat the rest of us terribly. Age should not be an excuse for treating your coworkers badly. Very glad I left.  

Huge staff turnover. Going on their 3rd Director of Nursing. And they've only been open since October 2016. 
Residents and families do not get the quality of care they pay for. Staff is over worked. Language barriers between residents and staff.  
Drama, gossip, nothing is private. Staff are asked to stalk other staff on social media. 
Staff is on cell phones talking, texting and face timing. HIPPA violations with staff recording residents and posting on social media. 
Unorganized and unprofessional. 
I started when they opened. Left. Then returned. Huge Mistake.

A typical day on second shift can get pretty busy depending on staffing and resident needs, but it can also be rewarding. I’ve learned a lot about caring for others and working under pressure. I’ve also learned that it’s best to keep personal information private at work to avoid unnecessary drama. The overall culture can be positive and many coworkers are friendly and supportive. The hardest part of the job is losing residents you’ve grown close to. The most enjoyable part is building bonds with them and hearing about their lives and experiences, which makes the work meaningful.

What is the best part of working at the company?
I would have worked there until I couldn’t anymore. I was terminated unjustly. Stating I made a violation but didn’t remove my ability to pass meds. Unjust😔

What is the most stressful part about working at the company?
No stress I truly enjoyed working in memory care 

What is the work environment and culture like at the company?
Open minded and diverse. Work hard no issues

What is a typical day like for you at the company?
Give the best care possible for the people I love and respect

The residents are the only thing I miss about Keystone. They truly deserve better and it is a shame. Management is unprofessional, unorganized, unsafe, and the staff turnover is one of the worst in the area. Employees do not have proper training/orientation and feel at times incompetent, as there is no staff education implemented. Employees do not feel valued and their management (nursing) will work you until you drop, as they are always running short staffed.

I loved it here! The management was amazing; the new director is just wonderful and extremely helpful, she was always very warm and welcoming.

The residents are absolutely terrific. They are so sweet and it is so easy to get attached to them. Made it really hard to leave when it was time to move on.

Would definitely return. Made great friends along the way and that was a plus.

All around I had a fabulous experience at Keystone.

Top Job Titles	Average Salary
Resident aid 1 salary reported	$17.00 per hour
Dining room server 7 salaries reported	$15.50 per hour
Resident aide 2 salaries reported	$17.00 per hour
Cook 1 salary reported	$18.50 per hour
Executive chef 2 salaries reported	$70,000 per year

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