registered behavior technician

board certified behavior analyst

clinical director

administrative services manager

human resources coordinator

Kiwi-Aba

My experience here was honestly very disappointing. There was no structure or support and no on-site BCBA. A lot of responsibilities were pushed on me that was outside of my actual role, including helping manage day-to-day operations.

I raised concerns about a staff behavior and client care, including situations that I felt were inappropriate, but my concerns were dismissed and not taken seriously. This made it difficult to feel supported and confident in the work environment.

I was often the main point of contact for parents and did my best to handle concerns and maintain communication, even though this was not clearly defined as part of my role.

There were also ongoing issues with payroll not being handled consistently or on time which added additional stress. 

Additionally, the former RBT  who had very recently left the company is returning into a scheduler role. Given past concerns that were raised, this raised additional concerns for me about professionalism and support for staff.

Overall, the environment felt inconsistent and lacked accountability. I ultimately decided to leave due to the lack of support, organization, and professionalism.

Working at Kiwi has been a disappointing experience.
Despite my initial enthusiasm, it quickly became clear that the organization does not value its employees. First off, the owner is not even familiar with ABA so he's just profiting on a company that he knows nothing about.
The management team often overlooks our contributions and fails to recognize hard work, leading to low morale among staff. However, the current clinical director is great but just him alone. Additionally, the pay is significantly below industry standards, despite the company's profitability. This underpayment creates a culture where employees feel undervalued and overworked. Furthermore, the company does not abide by its stated policies, which adds to the overall discontent. When employees raise concerns, they are often dismissed or ignored, which fosters a sense of distrust towards the leadership. Overall, I would not recommend Kiwi to anyone seeking a supportive and fair workplace. The lack of respect for employees and disregard for proper policies make it a challenging environment to work in.

During my time at Kiwi, one of the most significant challenges was the lack of adequate support and training for individuals in leadership positions. Current management was placed in roles without the necessary preparation, which led to poor decision-making that affected both staff and clients. Unfortunately, accountability was often absent when mistakes were made, even when those mistakes had a clear and negative impact on programming and care.

Scheduling was consistently disorganized and unreliable, making it difficult to maintain consistency in service delivery. Furthermore, the focus on billable hours often came at the expense of meaningful programming and client progress, which undermines the very purpose of the services offered.

Kiwi has potential, but a serious reevaluation of leadership training, accountability structures, and priorities is needed for the company to grow in a sustainable and ethical direction.

As an RBT at this company, you will often feel undervalued by upper-level management. The advertised 30-hour workweek is misleading. When the clinic closes due to inclement weather, RBTs are not guaranteed those hours, making the policy ineffective.

The pay scale is significantly lower compared to other companies in the industry. Despite claims of a competitive package, there are no bonuses or real incentives as an RBT, which makes the compensation very disappointing. The recent management overhaul has created a toxic work environment, where RBTs are treated more like replaceable paraprofe​ssionals rather than valued team members. This is a common issue in clinics run by business owners instead of ABA professionals.

That said, the current and upcoming clinical directors, and mid level management are wonderful to work for and provide a supportive atmosphere despite the challenges.

I would not recommend working at this clinic. Unfortunately, my experience here was extremely disappointing. The programs lacked structure and consistency, and there appeared to be a general disregard for evidence-based ABA practices. Frequent and preventable scheduling changes caused significant disruption to both staff and clients, often without consideration for employee availability.

Communication with leadership was difficult—bringing up concerns or even sharing factual information was rarely acknowledged or addressed appropriately. For example, if a caregiver informed staff that a child would be absent, the child would often remain on the schedule, resulting in unnecessary confusion and lost hours for RBTs.

While the clinical director and BCBAs may claim to care for staff and clients, this was not reflected in daily operations or support. Overall, the work environment felt more like disorganized childcare than a professional therapy setting.

Working at this clinic was a frustrating experience. The biggest issue was the lack of effective leadership and clinical oversight. Although communication was encouraged , concerns were often brushed off or ignored entirely. It felt like staff feedback wasn’t taken seriously, and problems were rarely resolved.

The Clinical Director, who recently became certified, seems overwhelmed and unprepared for the responsibility of running a clinic. Scheduling issues were common and often the result of preventable mistakes yet they weren’t taken seriously.

While there were claims that client care was the top priority, actions didn’t reflect that. It often felt like socializing and avoiding accountability. This clinic needs more experienced leadership and a serious reevaluation of its priorities to create a professional and supportive work environment.

I enjoyed working at this company, especially the opportunity to work with the kids and coworkers. The work-life balance was excellent, and the team environment made the job enjoyable. However, after some time, I realized that other companies offer better pay and compensation packages for similar roles. While the experience here was positive overall, the compensation was a drawback for me, and ultimately, I decided to seek better financial opportunities elsewhere.
Additionally,  I always felt that the company was somewhat unstable, particularly when it came to management.

The environment feels chaotic and stressful, and communication is all over the place. It’s hard to know what’s going on. The new clinical director is still very new everything and her role as a BCBA, and that inexperience shows. She’s expected to manage staff and clients she doesn’t know well yet. If you want consistency this place is not it. 

The new Clinical Director constantly changes things last-minute, often saying one thing and doing the opposite.  She has little regard for RBTs’ schedules or time. To make matters worse, new kids are constantly being brought in to tour the clinic, adding to the chaos with no warning. Overall, there is no consistency, no support, and no respect for employees. I would not recommend even considering working here. 

Has problems with telling the truth, a lot of internal investigations went on, lies about billing and employees hours, pays their employees the wrong amount on purpose, & has a lot of drama! 

Top Job Titles	Average Salary
Registered behavior technician 14 salaries reported	$24.71 per hour
Board certified behavior analyst 2 salaries reported	$76,780 per year
Clinical director 1 salary reported	$103,152 per year
Administrative services manager 1 salary reported	$55,000 per year
Human resources coordinator 1 salary reported	$50,000 per year

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