customer success manager

account executive

support technician

regional account manager

sales representative

KnowBe4

KnowBe4 is a good company overall with a good culture. Everyone is very nice (almost too nice), there's ample support and resources to be good at your job, and it's an organized place overall. 

Just know what you're getting into with SaaS sales / business development. It's not your traditional sales job. It's more administrative work than anything. Really it's a 9-5 desk job. Sitting at your computer all day, cold calling/emailing, performing administrative work on Salesforce, using the web (Google) to prospect potential customers, all for the purpose of trying to book a demo. 

For me, I didn't enjoy this at all. I got into sales for the human interaction and to not be on a computer all day. I knew this job wasn't really that, but I took it anyway because of the prestige and pay of being a SaaS AE, and I figured I could force myself to like it. But the boringness was too much for me. I'm a high-energy-and-ADHD-type person who simply cannot tolerate sitting at a desk all day, so I lasted about a month or two and then left. 

Don't let me discourage you though- if you prefer to work from your computer and you enjoy technology, then this is a good job for you. KnowBe4's product is the best in the cyber-security industry, and KnowBe4 is a well-known company in that space, which makes it easier to sell to prospects who are likely already familiar with you/your product. And, like I said, KnowBe4 is a good company overall with a good culture. The pay didn't seem to be as great as you'd expect as a SaaS AE, but it was still good, and mostly everything pays less in Florida so it's not too surprising. The location (Clearwater) and views from the office are spectacular as well.

KB4 culture is absolutely amazing! In fact, it is the #1 reason I stay. I feel supported by both my peers and my leadership. As a veteran, I can certainly say that it isn't easy to find an employer that can be easily compared to the military, especially when it comes to camaraderie, leadership, and development. 

From Day 1, the company has made me feel welcome. Aside from the usual onboarding things (e.g. orientation, training, meetings, lunches, etc.), my team put together notes of encouragement and congratulations. They even took the time to find out my favorite candy and had it waiting at my desk!  Fast forward a year later, I was able to meet up with my starting class for an "Annual Onboarding Day" and got almost a full day to reconnect with some really great people! 

The organizations leadership is great too! In fact, I think its our secret sauce. From the top down, you can expect executives to be positive, encouraging, transparent, and forward-thinking. I've never had to guess what my boss was expecting or thinking. I get regular feedback, and equally important, I get kudos for a job well done. 

I also love that KB4 continues to invest in my professional development. I've been afforded continuous opportunities to get training and new certifications. AND, KB4 has either paid me for it or reimbursed me for getting them. Equally encouraging, our CEO promotes 5 hours of learning a week!

This really is an organization that demonstrates leadership in action. I can't think of any other place I'd want to work!!!

This is an amazing place to work. The atmosphere at the morning meetings can be electric and everyday is filled with some kind of celebration, large or small. The relaxed environment and dress code make this an incredibly comfortable place to work. The work perks and parties/mingles are next level.

We're always pushing for higher goals, and being around these kind of high performance people is incredibly motivating. My manager is great and actually cares about my success and making sure I have room to grow in my role.

The transparency from upper leadership is great, they really want to make sure the employees know what is going on in the company from day to day.

This has got to be one of the best places to work in the country - definitely the best place around Tampa (definitely worth my almost hour commute).

I was really excited to work here. The culture seemed great, everyone was nice, training was great, and the awesome holiday party at universal.
Then I got into my role and everything changed. 
You ask for help and they just direct you to a document instead of just taking a minute to teach you or help you first and then reference the document.
The pay is horrible, it is currently not even close to their “projected salary+commission”
With that many accounts and that large of a book of business combined with how successful the company is, the commission payouts are laughable.
Got told about the awesome company bonus and watched everyone get it in training and then became eligible and they haven’t come close.
The benefits also got worse, they claim it was to help families, but the individuals were impacted negatively.
PTO isn’t really unlimited - blackout dates and lectures about not taking too much.

I really want it to work, I like the company and believe in the vision and like everyone I work with, but the pay has caused so much unneeded stress.

This company is unique, the CEO is phenomenal with a clear direction, shared to all employees. great team, great location, invests in its employees. I have advanced in my career, 10X in a single year, that in the last 10 years combined at a prior company. 
I look forward to coming to work, evaluate situations and implement resolutions that will benefit all employees. Management is unique, spearheaded by our CEO who always makes it clear to all of us the course we are on and the goals we want to achieve as a team. The working culture is something out of this world. The hardest part of my job is finding outside entities to keep up with my speed flow, seems like my speed is too overwhelming for outsiders. The most enjoyable part of the job, is having a supervisor that can see eye to eye my concerns, ideas and future development, additionally the appreciation acknowledge by the CEO and other Executives when a job is well done.

I’m not a sensitive person, yet nearly right away, my manager made political beliefs known, in opposition to mine, and assumed my political beliefs based solely on my orientation.
I reported it, and the only thing that happened was that I was grilled about the report.

In addition, Admin is King. They don’t seem to care about sales, or time spent talking to people, so much as making your calls, having unnecessary meetings to justify their own positions, and how high to call count is. It’s quantity, not quality, and the same is true of the trainers there.

Although some people were kind and helpful, my manager just liked to focus on admin, and pick it apart, and this became more and more true the more successful I became.

This is a fake culture of positivity. It is not welcoming. It is cliquish and discriminatory.

I got a quota on making sale and was made to cry four how my admin was entered. That, in a nutshell, is the KnowBe4 way.

Worst place I have ever worked.
Run, don’t walk.

This is the best job I have ever had, no question! With an open door policy, you always know how the company (and yourself) is performing and where it's heading. The managers give you the time and resources to succeed in your role and the company invests in it's employees. We even have a Career Development team that you can sit with and plan out your future growth and how to get there! They love to celebrate wins here too so when we reach a new milestone there is usually confetti involved and a fun company outing like to Universal Studios or a pirate themed cruise (How cool is that?!). It's definitely a high energy workplace with high reward! I feel pretty spoiled here with 6 weeks PTO, company wide bonuses, free gym membership, free coffee and snacks, 401k, relaxed dress code...the list goes on. But honestly more than the benefits, the best part about working here is that I genuinely come in excited to work with an amazing team that I continue to learn from and the opportunity to overcome new and fun challenges!

For the most part I had a great time a KnowBe4. Most everyone was awesome and we all got along and had a good time working. 

The struggle comes when you actually need help or ask for help. At for myself I was always told to either “figure it out” or when I asked for help I would get asked what I think I could do to improve. If I knew I wouldn’t need to ask for help. 

Admin and OKRs are what they focus on which is understandable, but there is no clear cut goal. I would set mine up only for them to be changed or adjusted by someone else later, yet when I would go over those goals I was told everything looks great. 

My advice is if you are going to preach extreme ownership, take that to heart and when you have reps struggling, actually help them and not just ask them if they were the director or VP and you were talking to your rep about your numbers, what would you say?  It gets no one anywhere. You are in a leadership position because you were able to be extremely successful, so help others reproduce that success. 

I landed a new role at KnowBe4 and I was overwhelmed with the difference in how the company was run and it was all because the CEO and CRO believed a good company culture was the most important thing to maintain while growing the business. We also have a very laid back dress code and a fun work environment. This is by design because our CEO knows if you are comfortable and having fun at work you will ultimately perform better and work harder. We have a very inclusive way to share our overall sales success with everyone in the company through company-wide monthly bonuses. We are a sales-driven company and that comes with normal stressors in a sales role but the company's quotas are realistic and achievable as well in the commissions % is above the industry average. 

KnowBe4 is the type of workplace I never would have imagined could exist. My favorite part about working here is probably the people. Everyone is super friendly, kind, caring, and upbeat and positive! I remember when I went on my tour during my interview, everyone was smiling and I was wondering if they were just doing it because they knew I was on a tour, or if people were really that happy. It turns out, people ARE really that happy! I also love our team building events (Universal Studios, Sea Screamer, sunset cruises), company-wide monthly bonuses up to $2,000 a month regardless of your position in the company, free gym memberships, dance lessons, massage Thursdays, end of the month catered lunches and daily breakfast, snack and lunch carts. the benefits are great too, with 100% paid healthcare, dental and vision insurance, life insurance and 401K matching up to 3.5%.

Top Job Titles	Average Salary
Customer success manager 10 salaries reported	$52,250 per year
Account executive 16 salaries reported	$63,344 per year
Support technician 8 salaries reported	$53,750 per year
Regional account manager 4 salaries reported	$49,000 per year
Sales representative 3 salaries reported	$45,333 per year

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