account executive

warehouse worker

accounts receivable clerk

repair technician

channel manager

Koki Holdings America Ltd.

The company is very disconnected between departments and the communication is extremely poor. Everyone, including all of management, is aware and unwilling to make proactive steps to rectifying that issue.
Warehouse management speaks poorly to their employees as if they are plantation workers and if you do one thing they don't like, you are out the door. Since the warehouse staff is mostly comprised of temps (that's how you have to come in and some have been temps for over 5 years), termination without explanation is very easy.

Customer service management is a joke. The department is broken into 4 sections (Home Center, Document Control, Data Entry, and Phone Group). You have one supervisor that is so involved in the other "customer service departments", that she is oblivious as to what is wrong with her own. She can be quoted by anyone for calling a previous employee "stupid" not once but two times with no discipline or recourse from the company. They did fire the "stupid" employee though.

Dress code is not consistent in the building. If you are working in the elite front half of the building, anything goes. If you are fortunate enough to be in the customer service department, the rules are much more strict. We were treated like toddlers by the entire company. Everything has to be monitored (literally - they have written people up for taking breaks). Although a company policy has been issued to prevent people from understandably eating at their desk, customer service is the only dept written up for doing so.

There is NO training in place. Management does not feel responsible for training new employees. Training comes from previous employees and vets see so many people come in and out the door, they'd rather not have to stop everything they are doing to train. Consequently, new hires are trained by temps who have been with the company for a few months and the information is incomplete, outdated, or inaccurate. The president also sees no advantage to having a training program.

Half of the chairs are broken and worn down as are the desks. Some desks had to be "taped" with actual tape. If you look close enough, you can probably see the previous six people's dirt in the phones. Wipe everything down and bring your own wipes and scissors. Be prepared to print papers unnecessarily. I went through at least 4 reams in a week and a majority of those papers went in the trash. You can also look forward to using outdated processes and documents.

My one piece of advise is to get everything in writing.

What they did during CoVid-19: after much resistance, they did allow some employees to work from home (they were not happy about it during any step of the process) while others were placed on a rotation where they came into the office every other day. Hand sanitizer was placed at the front entrance. The break room had marked entrances and exits. They moved to online clock ins since using the time clock would be unsanitary. - less

A typical day at Koki is very stressful. With a lack of process and procedure to the lack of management, it was very difficult to feel at the best, inspired, to do my job. The workplace culture is not based on the employee. I came from a past of employee appreciation- this company does not thrive in that field. You are only expected to be overworked and underpaid with no true goal. Favoritism is apparent and hard work goes unnoticed. I found the hardest part of this job was showing up knowing that the next day would be just as awful as the one prior. At a point, it became very easy and then BOOM! Overworked and overwhelmed employees became the substantial expectation. This is not a climate control operation not are there true and effective processes and procedures in place for strategic performance. I found myself developing those implementations for management and did not seem to get any sort of credit for those successes. The most enjoyable part of my job was without a doubt, was the crew I worked with. If becoming stressed, the guys were there to encourage you to keep up the good work. It seems that the generic employee were the only ones who saw where, what and who were a shining star. Management was a complete underpass. Long story short, I am absolutely delighted to be out of this company and will proudly promote that I would never consider the opportunity to reapply. 

If I could give negative or zero star ratings, this place would definitely be deserving of them. DO NOT WORK HERE!!! Especially if you have career aspirations and want to work for a company that will foster your growth in a comfortable environment.  Every minute at this facility was a waking nightmare.  Local and global management is completely inept.  They are their own worst enemy.  I've never seen a turnover rate so high at a company before.  That speaks to the overall level of dysfunction present at this organization.  I saw the 3.5 star rating in 2021 and thought, surely it can't be that bad.  IT IS. No clear direction for the company other than, "must increase revenue".  There is somehow too little communication but also too much communication all at the same time and never any progress forward that you can be proud of. Too many "idea men" and not enough people to actually carry the weight.  It is a sinking ship with people constantly flying overboard in an effort to save their careers if they can. The only people that stay at Koki are the one's who have already been there 15+ years, and wouldn't be able to coast this well at any other company without having to do work and still collecting their big paychecks.  No ERP to speak of and no desire for progress to improve efficiencies across the company.  So much waste.  This place needs to be fully dismantled and put back together from the ground up!!!

What is the best part of working at the company?
Good benefits, decent bonus and fair pay. 

What is the most stressful part about working at the company?
I faced unfair treatment from the Chief Executive Officer while completing tasks assigned by my immediate supervisor. Later, the supervisor shifted responsibility to me, claiming it was my own initiative rather than recognizing her involvement. The CEO, at times polite, often displayed dismissive and rude behavior. Communication between departments is severely lacking. Emails can go days or weeks without being answered, with the HR department being the worst. The admin department denied a company cookout in the parking lot because she said using a grill was a fire hazard. 

What is the work environment and culture like at the company?
For the most part everyone pretty nice and chill.

Koki Holdings America Ltd. is a strong career move to learn the nuances of business around the world.  Our work impacts our business across the globe in all aspects of product engineering, research, manufacturing and sales.  Our leadership welcomes new ideas and promotes from within; I have worked with multiple facets of the sales divisions and advanced from entry level sales to management. I enjoy seeing my ideas implemented even if the wait can be long.  Hard work pays off!

This job is easy, after you're able to teach yourself. Therefore, there is little to no training. Overworked with little pay. High turnover rate. Certain members of the team are highly favored by management - you'll notice the unfair treatment and discrimination between each person in the department. High amount of micromanaging from the management and especially on the floor from your coworkers who hold the same job title as you. Unnecessary weekly meetings that the managers use to belittle new hires.  

Overworked, will not meet the cost of living, will constantly contradict the work/life balance, and lord the weekly meetings is just to go over information that they already have so they can seem like they are active when they are just wasting time. Managers are inexperienced in what they manage.   

The company continues to grow after several years of being there.  Lots of responsibility placed on those who take ownership.  It's a fun company to work at in a quirky sort of way.  Not just a number in a large corporation and contributions make a difference.

The people are great to work with and are willing to help. That being said, there isn't much advancement in the way of business practices or advancement.
Old school mentality without any real desire to improve, very high turnover, vacation offered to employees is sub-par, overall not a positive environment. Employees aren't valued and there is very little trust from managers.

Sales and distribution are main task for the company.  Glowing company and many projects are on-going.  Many opportunities are at there.  Strong goal set to achieve the task/project on time that mainly I was working hard.

Top Job Titles	Average Salary
Account executive 1 salary reported	$60,000 per year
Warehouse worker 4 salaries reported	$18.00 per hour
Accounts receivable clerk 6 salaries reported	$43,667 per year
Repair technician 4 salaries reported	$17.75 per hour
Channel manager 5 salaries reported	$40,294 per year

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