customer service representative

assistant manager

food manager

assistant store manager

kitchen manager

Kwik

Although I have only worked for Kwik Trip for a short amount of time compared to many others I think I can safely say I understand the "jist" of how things work. Everything really boils down to efficiency and effectiveness, always. Every rule, policy, direction and protocol. Because of my previous cash handling knowledge and customer service experience I started as a part-time guest service co-worker/book keeper. Most first shift starts at 6am but I arrive at 5am to do book keeping and be the first cashier of the day. There are a great number of little task to a few daily larger tasks taken on between all the cashier. They like to make sure (most of the time) not only one person is stuck ringing for the whole shift so that why tasks are "divvied" out. Tasks include hourly bathroom inspections, 30 minute coffee checks and, stocking product, stocking the beverages cooler, facing product CONSTANTLY, filling cigarettes and most of all TRUCK. Every other day is "truck" where we receive milk, eggs, butter, beverages, food to be cooked by the kitchen, supplies, dry grocery and cigarettes. Its a two man job to unload in a VERY timely manner because that truck hits multiple stores in one day. Then usually another cashier will begin helping putting away everything. Its a very effective system to receive products so regularly because you will always have the amount you need never any more or less. No boxes in the back collecting dust wasting money so to speak. Plus, a lot of our high sale goods do not have a high shelf life, however that shows how much better for you the food must be. Something with high preservatives and this and that can stay on a shelf for weeks. Not us. Some days can drag when it's slow and job duties can be accomplished within a few hours if that. You get a 20 minute break for anything 8 hours+ 10 minutes for anything under. I know there is that 40% all profits divided between all employees bonus at the end of the year but I started too late in the year to receive it. You do get free fountain soda and coffee as mush as you want while your on the clock. You also get a "wellness fruit" every shift which can be a apple, banana or orange of your choosing for free. Everyday there is a new goal and "sale" and everyday is about topping the last. It makes the job more competitive and even entertaining. You get extremely involved with the company's goals and priorities. The only thing, for me personally, that makes my work environment in any way at all unenjoyably would be other co-workers. It's always this person can't do this, or that person is always do this, or this person is that. But as with any job you will not always like your co-workers. Oh yeah, and you HAVE to know whats on sale or special because you will not even be able to count how many times you've asked "Would you like any Krispy Bars to bring with you today"!? "Welcome pump 5 you're all set for inside pay, stop in for some PIZZA. Thin crust only $4.99!" You learn to enjoy it. :-)

Being a mainly Christian run company there were a lot of religious workers that made feeling included and non-judged difficult. In all the stores I've worked in or helped to open they all are very socially high school relatable. Because everything was so clique and groupie like, it made making friends with co-workers difficult. I felt I had to put on a front all the time to make them all happy and it detracted my energy away from my actual job and more importantly the customers. When the groupies as I like to call them, elderly church-goers and gossipers, find out I'm not Christian and am in fact a Witch....I wish you could have seen their faces. They also would gossip endlessly about me and ultimately led me to feel extremely on the outs. And even after all the hard work I put into to be a leader, to accept criticism no matter how difficult, it still was not enough for my crew and they mostly acted like I was not there. My experience at Kwik Trip was depressing, disheartening, anxiety inducing "cry every time I woke up to go to work " long haul where I labored for years to make my team happy to "fit in". It took awhile but realizing their happiness is not what mattered but my own and the customers' happiness is what led me to finally, and happily, leave Kwik Trip. Never will I have a customer come up to me and tell me how depressed, tired and sad I looked and ask why I am not happy when out on the floor. I will never again have to lie to a customer or pretend ever again. Kwik Trip, you're Benefits and Insurance packages are top notch and really worth all the hype you give them at the year end meeting. You have a great company, great goals and ideals that I myself uphold in my life and I thought it was going to be such a perfect fit. The work that needs to be done is at the crew level. When you are sick and running 102 degree fever and every person you try and call in tells you no and you store leader just gives you other store numbers? Having to still come in for you're shift and get everyone upset that you came in sick because now the store leader or assistant leader has to find someone when they could have had 6 hours to do so earlier when first informed of the fever? No one says no to a manager but they will a coworker. The amount of labor demanded each day really needs a team of 3 but I won't get into that. Listen to you're team. They are run ragged because of the "roll up you're sleeve", which is wonderful when positively practiced and not abused. A lot of beautiful people have come into Kwik Trip only to have their kind nature used to do the load of the team because they are to "nice' to say no. They are ultimately used up and either forced to step down, move to a new store or like me, quit. Basic human kindness and acceptance can't be taught, I get that, but the toleration for it's current practice I can no longer stand with or condone by continuing my career with Kwik Trip.

Kwik Trip can be a God send or a nightmare depending on what location you are employed at. The managers, aka store leaders, are in complete control. While it can be difficult to terminate because they need HR approval they can and will reduce your hours to as low as 3 hours a week if they want you to quit. 
If you're having issues with your manager Hr will not allow you to speak with anyone, you are instead directed to speak with the manager to resolve the issue yourself. Speaking with a district manager often results in retaliation from the manager because they don't accept complaints anonymously, it would be impossible in most instances. 

A hotline is provided to call in tips about theft or dishonesty. At the beginning of my employement with Kwik Trip there was an employee stealing, I witnessed it on several occassions. I attempted to call the honesty line for 2 weeks, all I ever got was a voicemail asking for my name and number. I gave up, not wanting to call attention to myself by making a complaint of theft. 

Some managers are amazing, they enforce and open door policy, they'll listen and discuss your concerns. 
Others unfortunately do not in anyway encourage or even allow discussions. 

Policies are enforced with different co workers based on the level of friendship they carry with the store managers.

There are employees with facial piercings who are not asked to remove them, while others are pulled aside and told to remove simple earrings. 
Some employees are harassed about the use of vacation time, while others are given 3 day weekends "just because". 

It would be nice if upper management had better control over their store managers and their behaviors. 

The company does offer an anonymous survey once a year to rate your managers performance. The managers who know they may not be preforming as they should will make it impossible for employees to take the surgery in a private setting. My manager attempted to force employees to take the survey at the front register area where he could "monitor", another year he tried to restrict the time allowed to 10 minutes leaving no time for comments. The most outrageous action was when he continued to come into the office stating he needed "stuff" only to stand their and read as I was typing. I was later told he did that will all the employees that year.

In looking at the many reviews on here, they are pretty accurate. There are some great things. You get a year end bonus and a gift in December. You get a free gift on your first, third, fifth, and other anniversaries.  The company gives you a gift card on your birthday. You get a bonus for referring someone who gets employed and stays with the company for 90 days. You also get gift cards for random things like good scores on secret shops, your store doing well in area competitions, and so on. Generally, our guests are friendly.  All in all, it’s good pay for a second income or first job.  I like that, once I’m done, my shift is over. I don’t take anything home to keep working on like I do with my teaching job.

However, depending on management and coworkers, it can be a nightmare. If you’re sick, you are expected to find your replacement. If you have a generous store leader, they will help AFTER you have called everyone in your store. If not, you also need to call other stores. We’ve had people go to the emergency room and still get told to find their own replacement. Managers will schedule you outside your availability to see if you’ll say anything, and if you do, you’re already on the schedule, so it’s your responsibility to get it covered. There is a lot of turn over, and the hiring process is long, so getting replacements is not fast. (I put two weeks from application to start date, but it was more like three.) People will no call, no show, or leave their shift in the middle of it often, which leaves you with more work to do. Training to do all the tasks on your shift will take months as there are no “extra” people on a shift, which means those who know how to do something often don’t have time to train you to do something that you don’t know how to do.  And, if you care at all, you’ll work hard at this job because there’s no time to stand around-especially if you have to make up for a trainee or a lazy person on your shift. Although the store management says we aren’t supposed to stay more than five minutes over our shift, it’s a regular occurrence to be anywhere from 10 to 30 minutes over. 

Don't let the "top workplaces to work" rankings fool you. The survey for that is optional, so the only employees that fill it out are the ones with the time to do so, which means they are the ones not actually working as hard as they should and getting to skate on by. 

The harder you work, the harder the district leaders will ride you about doing things the way they want, but you will not get more time to do the extra tasks. Forget about taking time off if you are sick, you will be guilt tripped about it. The local leadership is usually pretty good, but the higher ups are rude, lack tact, and don't care about circumstances when they are passing judgement. The culture at the higher level is very toxic, and don't even try to tell them if you found a way to do something more efficiently, because you will be brushed aside.

Don't get me started on the workers not doing their job, because there is absolutely no proper accountability within the business. The ones working harder are held accountable, and the ones who are not are allowed to continue what they are doing without repercussion. Oh, and did I mention assistant food leaders have no power to hold those under them accountable, but they are held accountable when those same people do not do the tasks they are supposed to?

The pay is okay but could be better considering what they want from you and considering they will schedule you all over the place, as needed. Working for them is absolute trash for a work-life balance but if you don't have a family then I could see the pay and schedule not being as much of an issue. I would not recommend it if you had a dog, though. The end of the year bonus is kind of nice, but it just pretty much lets you catch up on everything you could not pay during the year because the hourly wage is not a living wage for anyone that has a family.

I actually really liked the people in my store that I worked with, despite my complaints about how some of the company is ran. I think with a few adjustments, the company could be doing way better than it currently is and make for a much better work environment. I think the only thing that would help them at this point is for all of their leadership to be required to read Extreme Ownership by Jocko Willink and Leif Badin. Maybe then they will be better able to see where their own faults are, as well. As it stands, the job with them was mediocre at best, and is your standard stressful fast-food environment.



Management has very high expectations, but only for certain shifts/employees. All of my shifts are either 9 or 10 hour shifts, which wouldn't be so bad if it wasn't for the fact that sometimes I am scheduled for 6-7 days in a row. This can end up being 60-70 hours of work in a week without any overtime pay because it goes through the weekend and counts as two separate weeks because their pay week ends on Friday. Management also frequently talks behind employees' backs and complains about everyone without actually addressing the problems or taking any input on how to solve them.

They will tell you everyone is required to work multiple weekends per month but then management will only work a weekend every now and then. Same goes for all holidays; you should expect to work most/all of them.

The pay is decent for my shift (3rd shift) but i'm so busy with tasks and customers that I literally don't have time to take the two breaks per shift I am supposed to get. Sitting down for any length of time is frowned upon so expect to spend your entire shift standing/walking.

Their are never enough employees in the store to compensate for the amount of work they expect to be done. Third shift is just two employees (one in the kitchen and one out front), but both have their own list of duties to get done before first shift gets in and both lists are pretty lengthy; actually overwhelming on busy nights as the kitchen person will have to cook a lot and the front-end person will be checking out customers all night. Busy nights are actually a nightmare for us as we're still expected to get all of our tasks done on time.

Compensation is pretty decent, but not really worth the amount of work required and stress involved. The year-end bonus is nice but only really amounts to an extra $0.75/hour and if you quit before you receive it you get none of it, so many employees will quit in the couple months following this.

Overall I'd say this would be a decent job if management made some real changes and had an extra employee help out on each shift, if only for a few hours to catch up on tasks. Without these changes, I would definitely not recommend working third shift here. First and second shift aren't quite as bad but they pay less and there is much more customer service involved.

I have been working for Kwik Trip for 4 years now. Working in the kitchen has always been one of the most physically demanding areas of the store, but in the last year or so, it is getting almost unbearable. In my opinion, the company is expanding too fast, which means that a majority of the stores are short-staffed almost constantly. Ever since the inclusion of the Fried Chicken program, they have continued to add more and more things to the daily duty list without providing more labor hours to complete the additional tasks. The list of expectations for the leaders to maintain is ridiculous given how little staff we have, and overtime is completely unacceptable.
 3rd shift co-workers are getting paid more than several leaders in my store. I am not advocating for anybody to make less money, only that co-workers designated as leaders to be paid accordingly for the responsibilities that they shoulder that 3rd shift does not. The starting pay keeps going up, but the company doesn't adjust current co-workers' pay to reflect this. 
The upper management is a complete joke. My District Leader talks to everybody like they are children, and they clearly do not care how bad their stores are struggling, only that we are hitting our goal amount of sales. Hard work and exceeding expectations is not rewarded, but failing to hit certain goals means punishment/humiliation for the Store Leader (I've seen people called out in emails, Store Leaders having to sample food at another store, somebody having to get a pie in the face at a meeting, etc.) Store Leaders and ASL's are put under extreme amounts of stress trying to manage the store. I've seen several ASL's quit a couple months after starting because it is not worth the money to have no life and be at the store constantly. Burn out happens fast and often. 
The culture is extremely toxic. Hard work is rewarded with more tasks and no pay raise. Full time is not worth it at all. Being a leader is not worth it when regular co-workers can make the same or more money than you. This job was more enjoyable when I was part time. 

constant sales demanded at the store with hours being cut all the time. they work you like a slave and expect more and more every hour, every day. if you get on their black list nothing you do will ever be good enough, they are only hiring men in the store leader positions, and the current assitant managers don't stand a chance of advancing, unless you are into kissing up and brown nosing to the right person in management there will be no place for advancement. Kwik Trip is a lousy place to work and anyone who says otherwise has not been there long enough to see it for what it is, or they are great at kissing up. The big wheels in LaCrosse keep getting richer and the others are just led around by the carrot dangling in front of them (which is the "promise" of a year end bonus, that they have worked their tail off for 365 days previously). They don't realize that if they get a 3% bonus added to their measly $9 per hour that the big wigs are getting 3% of their $150,000 per year, and who does all the work? If the customers knew how gross the kitchens are and how few times the cooks actually changed their gloves at the store, no one would ever eat any of their below standard food, if you saw the grease and filth on the pans and in the ovens, you would never buy one of their $1 day special again. And lets not even go into the unsanitary places the gloves touch and then they handle the food, yuck. Open up the cappucino machine once and see how gross they are, and the fountain machine heads never get cleaned, the black scum is unbelievable. All the bakery, donuts, muffins, bagels are received frozen and they pawn them off as freshly made daily, actually they are thawed out in plastic totes or trays, open to anything that might fall on them or crawl over them. I was too grossed out to eat anything at the store since I saw how it was being made. If it wasn't prepackaged, I didn't eat it. Kwik Trip will ruin your health from the stress and lousy food and will take away any family life if you are unlucky enough to have a management position with them. This was the worse job I've ever had in my entire life.

I don't even know where to start. The job sucks you in with it's family friendly atmosphere, health benefits, and gigantic year end bonus check. It may seem all right at first, but it only gets worse everyday. This review is mostly my complaints of working in the stores of the company, not the offices or other jobs available in Kwik Trip.

The main problem I have with Kwik Trip is the customers. They are some of the worst people I have ever encountered. It's because of them I went from a happy go-lucky optimist to a cynical angry pessimist. They will treat you like garbage because you are not allowed to fight back, even when they are in the wrong.

Second problem I have is the drama between coworkers. First shift and Second shift are always at each others throats, barking that the other shift is not doing enough. Some coworkers do generally work hard, but others just sit around and do nothing because they're just here for the money. It's hard to fire these employees because of the threat of being sued.

Lastly, I have a problem with the higher ups in the company. TO CLARIFY, I do not have a problem with the founder of Kwik Trip but with the people who work below him, those who didn't work hard to get the company where it is today. These people make a lot of poor hasty decisions that greatly effect the people who work in the stores. They force the district leaders to have a minimal amount of people running the stores on weekends when the weekend is the busiest time of the week. They cut a lot of corners to save money by having us use cheap equipment and tools that are barely functional. They talk about how there is a decrease in our bonuses this year only to announce that we're getting blu-tooth speakers as our christmas gift. Maybe I don't want a speaker? Maybe I just want the money I earned?

To me it feels like they have the Year End Bonus, Health Benefits, Paid Time off, and 401k to keep us from leaving. To keep us from realizing that this job isn't worth it.

That is why I don't want to work for Kwik Trip. Do you?

I worked for this company a few years ago. I had personally known the company owner and his family. I was also pregnant during my last few months at Kwik Trip. Growing up knowing the family I had high expectations set upon me- that was fine btw- but still the manager and his assistant tried their hardest to come down on me the most. On my final day there I had to call in because not only was my car breaking down on the way to work, it was around 90 degrees that day. I called in to inform them on the situation; even after I had explained to the girl who answered the phone (shift leader) that I was unable to make work because I was over 45 minutes away and my car was extremely overheated, (came to find out I had a hole in the block or something), she still did not pass that info on to the manager. Nobody called to talk to me so i figured it was fine. When I went to reapply in a different town I was denied because according to the other store manager I had not given a 2 weeks notice. That is complete garbage because I gave them a months notice and they said I was rehireable. Other than the fact that you don't get much of a break, (20 minutes for an 8 hr shift), they come down on you when the store isn't making it's sales, (which btw you can not make somebody buy something if they don't want it), you get yelled at by guests (which is expected, usually), you get yelled at by your boss- his assistant, and every shift leader (usually). The manager, assistant manager, and shift leader usually sit back in the office and play around all day and only come out of the back to yell or scorn you for a simple mistake. I would NEVER work for this company again, and if it did it would ONLY be if I were allows to dork around and get nothing done. Don't waste your time. They'll burn you. And be prepared to be treated like garbage because the manager only cares about his/herself. Oh and no discounts what so ever... every paycheck you get a car wash... LOL.

Top Job Titles	Average Salary
Customer service representative 12604 salaries reported	$17.91 per hour
Assistant manager 3177 salaries reported	$64,313 per year
Food manager 2470 salaries reported	$19.80 per hour
Assistant store manager 1369 salaries reported	$63,583 per year
Kitchen manager 768 salaries reported	$20.27 per hour

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