landscape technician

front desk agent

director of food and beverage

assistant superintendent

sales manager

LA CANTERA RESORT & SPA

I worked at the Villas over the summer as an indoor Villas Ambassador. The pay was just what I needed as a college student. But the job I applied for was not described as it was in the description.. it stated that I would check guests in and out as well as assist guests. The Villas was understaffed most of the time as well as lacking a chef other mornings. I would say this is where the pay becomes unfair. With the amount of work expected the pay seems unfair. But the tips are a plus.  So I would have to cook food for guests, while attending the front desk and phone, sometimes valet cars as well. Those were some difficult times.. The experiences I gained from this job is the only positive aspect I can takeaway. Sometimes I would have to cover for other positions including the outdoor ambassadors which are meant to valet cars and deliver the guests luggage to their desired rooms. Managers weren’t really there for you and expected a lot of you. This job is very demanding during the summer. If you are thinking about working at the Villas it is an awesome paying job if you’re up for a challenge. I am glad I took this job because it taught me how to be proactive while working in an extremely fast paced environment.

When hired, I was told I’d be out no later than 6pm. That was such a lie. Essentially you have no idea when you’re going to be leaving on any given day. They expect you to do things so quickly, and with accuracy. So you stress and work as fast as you can, only for them to add even more work once you’ve completed what’s asked of you. So even tho you could be finishing on time, hoping to get home at a reasonable time, because more work gets added, you’re forced to stay later and then they want to know why you’re not done yet. It sucks but it’s almost impossible to have a social life with this job. Sometimes they only give you one day off, and then you’ll work 7 days straight, not knowing whether it’s going to be a short day or if you’re not going to be able to finish until 9. I do feel like they take advantage of the women who work there because they only speak Spanish and it feels like the management likes to think they won’t go anywhere else, so they can work them as hard as they want to. This place really needs more work-life balance or people will continue to quit.

The day would depend of the amount of people that the party was for, we would take care of the food equipment and bring it back to the kitchen and storages.
I learned how to supervise and made the work with small groups of people while also leaving a certain amount of preparation for the next day.
Manangement only care about bussiness is understandable but they amount of not caring what the employee is going through should be checked.
The whole culture of the hotel only works if you are a front of the house dealing with costumers person if you are on the back of the house is just work.
Dealing with people thats been there for years and still dont know how or what they are doing but they still take a chunk of the budget that could be use for the betterment of the good employees.

The views and the people are the only good thing

Typical days are come in and know your short staffed. You can expect staying really late if it’s understaffed and busy. Most of the time it’s only ever two people even on most busy days. They had months to fix situation but never did even now. Some staff are super nice and helpful while others are  lazy and rude. There is always lack of management either too stretched thin with other outlets or just unavailable. I recommend eating before hand because there are no breaks really unless your lucky and it’s slow.  All of that combined make it hard,  pay is good though. If you want just a decent pay check then it is there just a lot is falling apart . It’s not the worst place to be it just needs improvement all around. 

Leadership only defends their friends everyone else is a scapegoat for poor management. Let’s some people get away with being late everyday and fires others for being late a few times. No consistency, no support, will change the rules to punish associates they don’t like and let others off for the same thing. Words and actions don’t match up, leadership can do no wrong. Recognition is a popularity contest. If you make a complaint, you become the problem. Has been going downhill and keeps rolling. 

As an entry level applicant, La Cantera Resort & Spa is fun, engaging, flexible with schedules, and offered great benefits. 

During my 10+ years working at La Cantera Resort & Spa, I was passionate about service to our guests and about training, coaching, and motivating associates. I won 4 awards in the last 4 years working there and served with a positive outlook. 

I left with mixed feelings. I felt my leadership had given me a lot of one on one time to train and coach me on being a good and effective leader and how to keep a team motivated and engaged. On the other hand, my leadership also took for granted my work and I had no work life balance.

Very high turnover of employees. They hire very young supervisors that know very little and come up with stupid ideas that wont work. You better not speak up and tell them why it won't work or you will be in trouble. Just go along with it and when it fails they will change it. Don't speak up. Just be quiet and do your job. Don't expect to ever be praised or complimented for your good work. That is not the La Cantera way. You will be called in and nit picked for the smallest thing you did wrong. Do not expect your supervisor to know anything more about you than your name. That makes it easier to fire you if they do not know you.

Pros: Everything, free jacket, cafeteria, views, culture, potential to move up, some benefits 

Cons: far, immature coworkers, sometimes manager giving false information

I really love working here and coming to work everyday is a joy. My managers are so supportive, and treat their employees like family. We joke with each other and I most of us are respectful. I’ve learned a lot about hospitality since this is my first resort Job. It’s nice getting a jacket because it does get cold inside the restaurant year-round. There is plenty of potential to move up as long as you show that you’re a hard worker and care about your job. and not to mention the AMAZING VIEW!

Coming to work here was always a joy. There is a vast amount of employees, yet you feel like you know everyone. I learned a lot more about different liquors and different ways to incorporate natural fruits into my drinks. I always worked with very experienced bartenders so I learned so much everyday. The hardest part of my job was not hard physically, but mentally. Destination Hotels is a big corporation and the head of office would usually come to my bar. Impressing them was a very nerve racking job, but after if was done and they were impressed, that was the best feeling.

I wish I could say I loved my time here, but it was really a nightmare. I was in upper management none of my coworkers were happy, not because of the hotel or benefits, but because of the lack of employee centric culture and little to no support from sales and general manager. There was definitely a chasm between salaried and hourly employees.  

Hotel ownership was great to work with and when I visited other owned properties, their staff genuinely seemed united, shame this didn't filter down to La Cantera.

Top Job Titles	Average Salary
Landscape technician 2 salaries reported	$16.00 per hour
Front desk agent 3 salaries reported	$15.00 per hour
Director of food and beverage 3 salaries reported	$150,000 per year
Assistant superintendent 1 salary reported	$47,500 per year
Sales manager 1 salary reported	$74,000 per year

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