teller

branch manager

finance officer

customer service representative

LANDMARK CREDIT UNION

Let me start by saying the Grafton branch is a toxic mess. The face that the manager still has a job and hasn’t been removed my HR is laughable. She harasses employees, talks down to them, is condescending, rude, and can be downright nasty. The employee turnover on the teller line is insane and it’s mostly because of her. She tells others not to bring personal problems into work yet let’s her outside issues effect how she treats her employees. The assistant manager is 2 faced and doesn’t stand up for her employees that complain about the manager. She is also incompetent at her job and still can’t fo things right despite being there for over a year. The compensation compared to most other financials is a joke. They start you at 12.50 an hour and make their annual reviews so they don’t have to give you a raise or give you the smallest raise possible. During the whole Covid situation we haven’t gotten any bonuses or hazard pay but we did get to wear jeans and and get free lunches (wow how nice) also the grafton manager doesn’t let them get the free lunch anymore despite all the other branches still doing it. There is nothing redeemable about this company and you should avoid working for them. Landmark please do something about the toxic and awful management at your grafton branch instead of ignoring the numerous complaints and huge turnover. 

The job is a fine starter job but it discourages an employee from going above exactly what is expected. You can be the greatest employee ever with a perfect track record, but raises and promotions are quarterly. It is financially smarter to work here a short time for the experience and then move on to a company that will start you at a higher rate of pay than what the "raise" will provide.

In terms of PTO, it's average, nothing to lament about, nothing to get excited about. The healthcare is pretty good which is the entire reason I'm sticking around for a while longer.

It's a high turnover rate for this position so you can end up working with some pretty cool people. On the corporate end, it's pretty much the same as any other fakey corporate niceness. It's good if you are comfortable with forced laughter and plastic smiles, not so good if you are an extremely straight forward introvert.

Not an ideal job for someone who thrives when left to work independently, as you will constantly have cameras on you. If you "slip up" and be a human being, you run the risk of having a photo of you glancing at your phone or sitting in front of a member emailed to you passive aggressively.

What is the best part of working at the company?
Best work life balance I have had in my career so far. My managers were phenomenal, coworkers became lifelong friends, and I felt a lot of support from the people I worked with

What is the most stressful part about working at the company?
There were a handful of incredibly rude members. Things were stressful when they came in.

What is the work environment and culture like at the company?
Landmark's culture is very people first. I always felt supported by my direct managers and even the people above them. Despite being a teller, I felt like people at headquarters, including the CEO, knew who you were . Overall, the environment is friendly and focused on growth.

What is a typical day like for you at the company?
As a teller, most days were very relaxed. Things were faster paced if we were busy, but on a typical day, you run transactions for members and are otherwise free to read or pass the time chatting with coworkers. Managers always made sure to touch base with us on a daily basis, breaks were not optional so I always felt encouraged to not push myself too much.

Landmark CU was a fast paced work environment that required being on your feet all day.  The work was fine and the staff was fine.  The management was poor and the pay compared to how much responsibility that was placed on each individual staff member was ridiculous.  The benefits were fine but took most of my paycheck.   The job required testing modules that we each had to complete within a certain amount of time.  At training we were all promised that we would be able to go into a quiet office space to read each module and complete the test.  Not true however.  We had to read and take each module test during our "slow" periods and unfortunately, in our branch, there were no slow periods.  I liked the daily transactions with the clients and the knowledge I gained but don't think a person should be hired based on their credit rating.  Not sure why that would be an issue.  Criminal background checks and a drug screen are required.

First thing in the morning I would balance the vault, proof checks, money orders and treasurer checks for balancing. Scan checks to Eascorp for processing on a daily basis. Work as a teller on the line or drive up. Renew certificates of deposit accounts. Open savings, money market, checking accounts if need be. Order checks on line thru Harland. Answer questions in regards to debit or atm card problems.
Disburse cash to tellers or receive cash from tellers for there cash drawers. 
The most enjoyable part of my position is meeting  the members and developing a friendship with the members. Interacting with the members is key to the success of the credit union. Knowing people by name and remembering there name means a lot to the member.  
When someone passes away that you have dealt with for years is a hard part of the job. Sometimes you have to deal with a irate member.

I will start by saying if you want a career in banking, kiss your hope of a work/life balance goodbye.   That being said, I no longer work there but when I did, my stress level was so bad, I ended up in the hospital after a stroke.  Mostly because their brand-new headquarters is open-concept, and you can hear every little noise, especially when you sit next to mail clerks.  Plus, the co-workers I had, especially the entitled Underwriters & Processors who got to work from home for over 2 1/2 years, didn't do any work. Leaving conscientious employees like me to pick up the slack.  There's so much turnover because new employees don't want to put up with this.  And, when you complain about anything, including being burned out where you fear for your health, they let you go instead of fixing the problems.  This place is not worth the stress. Find work elsewhere!

Management is an issue, as they will not train/teach you, yet will punish lack of knowledge. Training is unreliable/nonexistent, and due to needing to fend for yourself just to understand your role, the general atmosphere is that most will only look out for themselves. In my case, I was set up to fail as they trained me on the wrong job on the wrong system at the wrong branch - while another associate experienced the exact opposite with no clear reason as to why. There is a large amount of favoritism and bias within branches, and single mistakes can cause most of the staff to look and speak of you in disdain. As an institution, Landmark refuses to invest in proper software and servers to equip their ever growing business, which leads to constant issues in-branch between simple tasks. If you work here, prepare to be a preverbal doormat to both customer and employees alike. 

It’s always a competition at the work place. Lots of drama, lots of favoritism, lack of help, lots of laziness, and lots of broken promises. Management will lie to your face about how amazing you are and eventually you’ll get the position you’ve been working for but turn their heads and give the promotions and positions to others. It’s always 2 out of so many working and breaking their backs day after day while management turn around and let the rest hide and do nothing. You’ll meet a few good coworkers besides that it’s always negative. So many good people had quit due to lack of management which is really sad when you look at it. Issues are constantly brought up to management and all you hear is it will be taken care of but it never does. As Landmark is all about their members, your career there lacks and it will always be a situation.

What is the best part of working at the company?
it's a job so you are not unemployed.

What is the most stressful part about working at the company?
None of management is on the same page, rules are applied differently to different customers, and employees as well. You can ask the same question to the same manager and get a different answer each time. There are 3 branches and none of them work together as a whole credit union, it's each branch for themselves.

What is the work environment and culture like at the company?
Depends on the day and what mood management is in it can be great or it can be awful. 

What is a typical day like for you at the company?
Take care of a few daily tasks, return calls, help members with their accounts, wait for 5pm

A typical day at work began with the accountability of all employees, balancing the ATM, prioritizing customer issues, preparing loans for the day, and information meetings.  During the day I would oversee employees ensuring transitions were accurate and customers were taken care of to the best of our ability.  Challenges were presented on occasion when dealing with unruly customers.  However it was enjoyable to walk them through the problem step by step, so the customer had an understanding of the situation with their account.  It is very rewarding to see an unhappy customer leave happy and with a feeling of being secure.

Top Job Titles	Average Salary
Teller 3 salaries reported	$18.00 per hour
Branch manager 3 salaries reported	$70,333 per year
Finance officer 1 salary reported	$22.75 per hour
Customer service representative 1 salary reported	$12.00 per hour

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