funeral director

wildlife removal technician

funeral attendant

maintenance person

administrator

Legacy Funeral Group

A typical day involved making follow-up calls and emails, attending events for referrals, setting appointments, and meeting families for pre-need arrangements. Sales training was excellent, and I learned the funeral industry quickly thanks to supportive, knowledgeable sales management.

The hardest part was that many funeral homes were once family- or privately-run, and some funeral directors acted as if they had founded them, disregarding corporate oversight. Diva funeral directors acted as de facto managers, overstepping into the sales process and creating chaos, while the funeral home directors’ management team often turned a blind eye due to a shortage of directors. A few friendly funeral directors were supportive, which helped navigate daily challenges.

The most rewarding part of the job was helping families plan ahead and giving them peace of mind during difficult moments.

I started my position with Legacy a week and a half ago, and I wasn’t even able to get through the training.

 I had a personal medical issue that affected me for a few days during my training period. I made my trainers aware of this and apologized for the reaction I was having while they were trying to teach me. In response, I was made to feel bad about something that I couldn’t even control.

 I made a genuine effort to resolve the medical issue I was having, but it felt like it was in vain.  It felt like they were being passive-aggressive and judgmental towards me and I don’t think I was never going to fit in there.

I went in this morning expecting to really hit the ground running and complete the review of the massive amount of information being hurled at me. As soon as the morning meeting finished up, I was asked how I was doing and as soon as I gave my response, I was “let go” right on the spot. It was a complete waste of my time, gas, and toll money. The reason wasn’t even made very clear to me. All I was told was that it seemed like I wasn’t learning as much or as quickly as I needed to, and I wasn’t going to be a good fit for the role. They needed to “protect the company”. They then had the audacity to offer me support and tell me to drive home safely as if I wasn't just hit with terrible news. I needed this job, and I felt like I wasn’t even given long enough to prove my worth as an administrator. 

I can’t even provide any positives because I wasn’t there long enough to tell if it was even worth it.

A day's work is pretty much same day to day; answer phones, file paperwork, greet visitors, and prep for upcoming services. Work will change on days where there are services but otherwise its same thing daily. For the most part you'll be in the office at a computer, so be prepared for long periods of sitting.
Each location has its own people and with that comes an interesting atmosphere. Upper management is fairly nice and is always on top of their company's needs. Depending on where you land though, you may get a bad and unreliable funeral home boss.

This is a hodge podge company made up of funeral homes that other companies did not want any longer.  Legacy buys them at fire sales and continues to milk them until they are no longer productive.   Facilities are falling apart and no money for repairs.  Leadership is unable to grasp basic operational practices and procedures.  In fact, they have no systems or strategic design in place.  Their financial reporting system is broken.  One system reports earnings higher than the others as a way to dupe locations from so called bonuses.  They are dishonest and undermining.

Legacy Funeral Group is a solid company to work for in many ways. Management is generally supportive and approachable.

That said, employees are sometimes overworked and underpaid compared to what is expected of them. The demands of the funeral industry are unique, and because the profession is relatively small, sometimes underperforming employees are kept on simply because they are difficult to replace, and this sometimes hurts the work environment for other employees.

Overall, it’s a good company with strengths in leadership and culture, but like many in the profession, it faces challenges with workload and staffing.

They micromanage with fear, are inconsistent with policies and procedures and just want a "yes man" to fill positions. They made the funeral business about the bottom dollar and NOT about the people in the community  (specifically the local people employed there). Buildings are in terrible shape, yet they want the most revenue they can get, making it hard to compete in the local market. Wish I had stayed where I was before they lied to me to get me to come to work there.

Very clicky. Work/life balance is non-existent. If not a yes man to management, you are doomed. Any workplace ideas shot down by the Funeral Manager. No real teamwork between sales team and funeral directors. Not supported by management. Like working in a salt mine. Fellow Sales associate are very good and nice people. Customers beware, it is only about making sales, not you or your families. Pay is great if you can work without integrity or honesty.

No work life balance 
-Management is poor especially location management. They easily get away with things they do wrong by smart talking their way out and befriending upper management. 
-Management expects certain things from employees but don’t even accomplish them themselves. 
-no work life balance. Mentioned again because that’s a big one. 
-will work you to the ground with no set schedules. 
-work without being paid for your work especially at night when answering phones. 
-location management is POOR. 

What is the best part of working at the company?
Good company to work for good people 

What is the most stressful part about working at the company?
Short help need to hire more employees for the volume of business 

What is the work environment and culture like at the company?
For the most part they have created a good culture 

What is a typical day like for you at the company?
Prep room manager get bodies ready for viewing and embalm and get bodies to the crematory

I was told that the job involved sales, and there were no quotas.  In reality there were quotas.  The company pledged resources to help me get my numbers up, but they failed.  They spent marketing resources in the wrong places.  I had great support on the local level, as well as with my supervisor.   But no support at all from corporate. 

Top Job Titles	Average Salary
Funeral director 13 salaries reported	$19.27 per hour
Wildlife removal technician 14 salaries reported	$17.46 per hour
Funeral attendant 20 salaries reported	$15.58 per hour
Maintenance person 8 salaries reported	$15.94 per hour
Administrator 12 salaries reported	$17.29 per hour

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