tax preparer

tax professional

office assistant

tax associate

customer service representative

Liberty Tax

I have only worked in corporate stores, not the franchisee-owned stores.  So all my dealings were with the corporation in Virginia Beach. We used whatever was in the store when the franchisee quit and gave back the store.  In one instance, the computers were 10-12 year old giant boxes running very, very slowly.

I have taken the seasonal tax training 3 years. It has changed, and course teachers have changed.  First 2 years the teacher was very slow and dry, but knowledgeable. 3rd year there was less inclusion of infrequently needed information.

First year 3 of us were left pretty much in an office alone to prepare returns with no supervisor present.  1 person quit  within a month. Overtime was allowed for a 1-2 weeks in January, and again the week before tax deadline.

Many, many times we completed returns incorrectly or guessed, just to finish up. Review Team flagged these returns, made us correct them, then call the client to come back in again and sign corrected return. So ultimately returns were mostly correct when submitted, but 2 visits to the office were necessary, when better in-office support could have made only 1 visit necessary.

After April 15th, only 1 employee per office is usually retained, and frequently around 6 hours/day for 2 days/week.  So not enough to live on or pay recurring bills all year.  Necessary to pick up another job for 9 months/year.

Each year the CEO changed, as well as management structure and manger titles.  Some managers left each year.

Received pay regularly without much difficulty.

Not much money is spent to upgrade store interiors, furniture, or computers. Items are recycled from other store franchise owners that quit and  give their failing stores back to Liberty Tax.

Frequent turn over of employees is typical, because very few people can afford to live on income that lasts only 3 months/year.  Seems to be a place where people get trained, then leave due to low hours each year.

What is the best part of working at the company?
Flexible hours, and to work independently, Greeting Returning, and New Clients. Preparing Welcome Packets for New Year ClientTax filing, Scanning Documents, and updating data in Computer, such as Client information throughout their transactions with us.

What is the most stressful part about working at the company?
Not feeling trusted to complete tasks efficiently.

What is the work environment and culture like at the company?
Casual, easy going, and laid back, except for sometimes feeling as I'
m stepping on others toes.

What is a typical day like for you at the company?
Greeting Clients, Answering phone calls, making calls for Appointments, Scanning, Filing, and presenting final tax Returns to Clients for pickup.

I had a very disappointing experience with Liberty Tax due to extremely poor management. The staff seemed unorganized and overwhelmed, and there was a serious lack of communication throughout the entire process. I was left waiting for long periods with no clear updates, and when I asked questions, I was either ignored or given vague, unhelpful answers.

What’s worse is that the manager appeared more interested in chatting with friends or being on their phone than assisting clients or supporting their team. There was no sense of urgency or professionalism. This is not what I expect when trusting someone with my financial information and taxes.

I strongly suggest looking elsewhere for tax services. A little customer care and competent leadership go a long way — unfortunately, Liberty Tax missed the mark completely.

Working at Liberty Tax Service was fast-paced and rewarding. My role involved troubleshooting tax software, diagnosing hardware issues, and assisting franchisees to ensure smooth tax filing. I improved my troubleshooting and communication skills significantly.  

The workplace culture was collaborative, and Tier 2 support was always helpful. However, the seasonal nature of the job meant it ended abruptly, and the pay was lower than expected.  

The most enjoyable part was resolving technical challenges and seeing the direct impact of my work. Overall, it was a valuable experience that enhanced my technical and interpersonal skills.  


If you like to work alone this may be it for you. all shifts are alone in the office. Your breaks and lunches are worked into your day. Sometimes you get scheduled for a 3 hr shift. making it not worth your time. the pay is bottom of the beginner pay scale. 11 an hr. and a 3% bonus on tax prep fees. which you only get if you stay through the whole season. If you like constantly running out of supplies. Requesting ADA items dont expect to get them. use what they provide not what you can work with your disabilities. 


What is the best part of working at the company?
The customers and the relationship built with them 

What is the most stressful part about working at the company?
The deadline and managing the office by myself

What is the work environment and culture like at the company?
It's very cold.  I worked for them but they never were very friendly .  Just wanted work performance maintained.

What is a typical day like for you at the company?
I would go in and have scheduled appointments and when I closed I worked on drop offs, clean the office and prep for the following day.  Usually a 9-10 hour day.

What is the best part of working at the company?
Great atmosphere . Great boss and a great company . We do are best to do a job for our clients . Liberty Taxes is the best job i have ever had . I love doing my job and meeting my clients . At Liberty Taxes we get to be ourselves

What is the most stressful part about working at the company?
When i have to delivery bad news about someone's finances

What is the work environment and culture like at the company?
We have a relaxed atmosphere music snacks and thing for kids to do . Family is our motto

What is a typical day like for you at the company?
Busy, fast ,pace and phones ringing

What is the best part of working at the company?
Fast & seeing the time for the next day.

What is the most stressful part about working at the company?
Working with family, relatives, and friends.,,.I despise being disloyal to.  Mainly just FOI, we are going to make it!

What is the work environment and culture like at the company?
Dry, bouciiesc have the right to ruffed in snow
-they have added houses to then to ip3600 here I come

What is a typical day like for you at the company?
Relaxful as long as my employers did not cash me in because they needed me!

Signed up for the class and was thrown into the job 3 months later. Wasn't ready AT ALL. Most uncomfortable ive ever been doing a job. Tried telling boss I wasn't ready and didn't have a choice. There are more untrained people working there than trained. I've never worked at more of a joke place in my entire life. The pay was minimum wage basically while they charging people hundreds of dollars. All for the big boss to succeed. I don't suggest people work there let alone get their taxes filed there. 

What is the best part of working at the company?
Work Family environment where everyone helps each other.

What is the most stressful part about working at the company?
No stress as everyone supports each other's weaknesses with their strengths.

What is the work environment and culture like at the company?
It's a very diverse culture and everyone is pleasant to work with

What is a typical day like for you at the company?
At times it's busy with clients but there's always something to do

Top Job Titles	Average Salary
Tax preparer 22 salaries reported	$16.82 per hour
Tax professional 7 salaries reported	$17.64 per hour
Office assistant 5 salaries reported	$18.90 per hour
Tax associate 4 salaries reported	$20.00 per hour
Customer service representative 2 salaries reported	$13.50 per hour

Working at Liberty Tax: Company Overview and Reviews

Liberty Tax

Liberty Tax Ratings

Popular jobs at Liberty Tax

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected