library assistant

librarian

branch manager

director

library technician

Library Systems & Services LLC

I have worked here for a while have not seen much improvement in the salary. Everything in the outside world is going up, but the salary is still far too low for the work you do. You constantly deal with rude, unwilling to learn patrons, a "just deal with it" attitude from management, and ZERO attention to staff feedback. It's as if they keep pumping new things out without ever considering what the staff thinks. Very much a job where you will constantly be asked to fill in for other staff and do things outside of your pay grade with no type of gratification and only a pat on the back as well as a "thank you for being such a good team player!". There is no incentive to want to be better because the pay genuinely brings the mood down on everyone that isn't management. For being the ones with the most patron interactions and the most workload, they really, really don't appreciate their staff. Turnover rate is insane because of it. Oh, and the pay is not biweekly, it is semi-monthly, so proceed with caution. It is very much a paycheck-to-paycheck lifestyle with this job.

If you land this job, more likely than not you will get along with your peers, but do not hang onto them too tightly; eventually you or them will realize this job is not worth it and it will hurt because it truly is a wonderful job if you enjoy the environment and helping people. It is only because of the pay that this job is not worth it. It is almost embarrassing for a county job to be treating their employees the way they do, and they will say it's because it is a privately owned but county-governed company. There is no reason other than greed why a library should be open 7 days a week. It is greed at its finest blanketed as a community-driven resource. This is why most everyone goes onto greener pastures.

I learned a lot from working for LS&S, and it gave me valuable job experiences for future positions. My managers were amazing and great listeners, and I felt I could come to them whenever I had a problem or question. The pay was minimum wage and like most minimum wage jobs you're not getting paid enough for what you're doing. Outside my regular job duties, I had multiple projects I was assigned including ones usually reserved for full librarians (those with Masters Degrees in Library Sciences). The librarians were by no means lazy, there was just always more work than staff. Because of this, when you show you can do well you are given more tasks to complete- without any accompanying increase in pay. There is a culture of no-wage sharing and no opportunities for a pay increase when you show you can go above and beyond. You might be able to get a promotion, but those arise when another position above you has been vacated and most staff are long-term. I enjoyed doing storytimes and working in the Children's library and my coworkers truly made it an amazing place to work. A good place to start but not great for the long-term.

I’ve been here for about a year and I’ve never seen a more unstable and unsettling workplace in my entire life… Management is horrible and messy. No one is direct and they like to play mind games. HR is overly involved in areas that they shouldn’t be but never involved when they should be. I don’t feel comfortable to come to anyone with my issues because the people here are biased towards personal relationships. The work is the best thing i like about my job. But it gets hard to do your job when management pushes their work onto you and then take all the credit. I try to just keep to myself and do everything i can to provide the best service but coming in everyday is mentally draining. Some staff other have entrusted in me to share that they don’t want to escalate there issues because they’re afraid it’s gonna affect their jobs. I don’t usually write reviews but someone has to speak up even if it’s confidentially through indeed. I hope the Executive Director and CEO see this. 

I worked at the Millington, TN location for a year. During that year I watched numerous employees get bullied to the point where they left. Unfortunately I was also bullied by management there, but luckily had the ability to leave on my own terms, though it didn’t end well. 

I think LS&S is a great company, but unfortunately in my situation they hired someone to direct the library that had no experience outside of an academic library.   The turnover at the Millington, TN Library is absolutely atrocious; and will continue to happen until the director is replaced. 

I think LS&S is a great company and if you have the chance to work for them outside of this location it is absolutely worth it. The benefits are great and they do give the impression that they truly care. 



Always responsible, teamwork and get the jobs done,
I have learned from my co-workers, supervisors and my clients.
I have over 10 year management experience for the operation of a company nationwide, both in technology and management.
I have great relationship with my co-workers, mutual respect and trust, but I have my job to be done and my co-workers should respect it.
Fire or be fired an employee.
See the concrete results of the work done and see my boss, co-workers are happy because they could benefit from the success and growth of the company

This place is decent if you have a second job and you aren’t planning on staying long. The turn over is high and the pay is terrible, and management doesn't care about actually fostering career growth. They just want people to show up, do menial labour, and not complain while being wage gouged. If you try to work towards promotions within the company or if you raise issues with wages, you’ll just end up getting stuck in some poorly devised half-measure situation so you don’t jump ship. Wouldn’t work here again but it’s ok for people with no library experience. 

The pay is mediocre for what they expect you to do (teach programs, design events and implement them). Lowest rate I've seen within the library world is through LS&S. Would only recommend this company for someone with no library experience trying to get their foot in the door. Don't stay too long because you'll waste valuable time. Even managers complained of low paying salaries. It was across the board.

Employees are overworked and underpaid. The company sees you simply as a cog in the machine. If you’re lucky and get a manager who cares, they will advocate for you but it falls on deaf ears at the corporate level. There’s not much room for growth. Mostly serves as a stepping stone to get your experience and get out. Usually anybody above a librarian position does not care about the lower level employees. I would not recommend. 

I have been with this company for nearly 6 years. I can say with confidence that the pay for this job in this area is much higher than what this company pays. Overall, the county's decision to privatize with this company has made this library system go downhill. They only care about numbers, not about people. They reward subpar managers and let the actually hardworking folks go unnoticed. 

What is the best part of working at the company?
Health Benefits were nice. But it ends there

What is the most stressful part about working at the company?
This company’s entire goal is to pay employees low while eating the money back into the organization to hand up to the private equity owners.  It’s a sham 

What is the work environment and culture like at the company?
Awful.  Poorly led by the CEO.  Greed is the true mission 

What is a typical day like for you at the company?
Work with no reward.  It’s a truly thankless and stressful.

Top Job Titles	Average Salary
Library assistant 164 salaries reported	$17.44 per hour
Librarian 27 salaries reported	$24.58 per hour
Branch manager 4 salaries reported	$23.63 per hour
Director 5 salaries reported	$89,862 per year
Library technician 8 salaries reported	$26.01 per hour

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