wellness specialist

customer support representative

grocery associate

shipping and receiving clerk

sales coordinator

Life Extension Foundation Buyers Club Inc

I started on the phones as a Wellness Specialist, which was the worst part of working here. It was not awful, but it is what you would expect from any call center type job. Some customers were brutal, but my team was good so we all had each others back and endured the suffering together. Pros would be essentially unlimited overtime with extra incentives for lab review and often we had potlucks where food was plentiful and available. Cons were being micromanaged and scrutinized for things out of my control when customers game the system. Also PTO is hard to coordinate for long periods off and often are haggled for coverage, but that is par for the course in this type of job. Then I was promoted to QA/QC as a clerk and then promoted again to a specialist. Some things were better and others were worse. The Pros were learning way more valuable skills than what the phones can provide and the flexibility was much better. I could take time for anything, week long requests were never denied for me. Cons were mostly related to the culture of "its my way or the highway" mentality from management and tenured coworkers. It would be a battle to change anything, even when it is clearly and objectively for the better. Often times work seemed meaningless since the contract manufacturers would rarely listen to our input or flat-out ignore what we requested since they know we won't take business away from them due to our massive demand. This created a very "us vs them" mentality and further divided my team. My team dynamic was actually stronger on the phones than in QA/QC due to this which is very odd. Other departments also would tend to gang up on QA/QC because we often were the only resistance in getting a product to launch or switching to a cheaper material. This felt unfair since we are here to protect the integrity of the brand and our customers' safety, but there was always an air of "push it out or else" or "we're gonna let this one slide" from management. Overall Life Extension is a great stepping stone or retirement place as others have echoed in other reviews. My advice is to really think about where you are in your career because taking the job can be a great move or a terrible move depending on your assessment. 

LE is not a terrible job but it is certainly not great. The benefits are enticing and that’s where it seems to stop. Raises and bonuses are subjective, usually the better you are at kissing butt, the higher your earning potential. 
Most of the times new positions are not made available until someone leaves and management always has a person in mind before qualified agents are even given an opportunity to apply. There is very little room for growth, if any.
FAVORITISM IS IN ABUNDANCE, I say this as someone who was favored and when I made holes in the issues present, that favor was lost and my work life became harder. 
Do not work on their overnight team!!!! Once you are there, you are likely there to stay with near impossible expectations as you are expected to make executive decisions but are deducted for making said decisions, despite there being no management after a certain hour and it usually takes management 2+ days to correspond appropriately.
My major issue is that the problems are present and obvious and if you mention said problems, you are seen as a “problem agent” and they will avoid you like the plague!
Above all, the customers make it impossible to find a light at the end of an exhausting shift. LE caters to a people mostly 60 and over in age and a lot of them are mean, entitled and ornery. Delivering information is a task in itself if you are trying to share information that they don’t want to hear but you are expected to make lemonade with tomatoes. 
The call grading is subjective, some things are okay sometimes and terrible practices another, it all depends on who is listing to your call. 
Again this is not the worst place, as you will certainly get your regular 40 hours and then some; as there are mandatory days (even if you are scheduled to be off.) It’s a place to collect a check but it won’t offer a lot of personal growth, rather than you’ll pull away with grievances and a list of things you will not accept in your next position.

This job seemed so promising when I first applied. I mean who doesn't want to just do some research for people to help them answer urging health questions? Sounds simple enough, right? Wrong. If you do not say what they want the way they want you to, then your call (which is being recorded for quality assurance) gets a number of demerits that quickly add up. Oh and the score is 100% SUBJECTIVE. They have a rubric to go by but it entirely depends on the mood and whim of the person scoring your call as they can spin their perspective on why they scored you how they did. 

They claim to want to increase employee satisfaction but it's hard to believe that since they act as though they get paid commission off of how many points they can deduct from your call. Ok, not commission, but the truth is: those scoring the call can get fired if they are found that they did not deduct enough points. What a perfect recipe to set someone up to fail at their job. 

Oh and on top of the preposterous scoring system, you have a number of people in management who do not give two rat tails about their job and have their positions purely on tenure, oh and the calls are back to back with severely limited break times, and the majority of callers are entitled, condescending, slightly racist elderly folks. Not all of course, just most. The pros is that in upper management you do have some people  scattered throughout who are good natured and the discounts on the products they sell is unbeatable. 

This is something I would recommend as a temporary position but if you learn the ropes, as those who have no choice have, then best of luck to you, but if you can find something else, do.

Wages are not even remotely competitive with the rest of the market. Awful work and life balance (working there just shy of 5 yrs and still could never get my time off requests for a 1 or 2 day period). Bonuses cut yearly while company gloats about "record profits". Raises are less than 30 cents for excellent annual reviews. High stress from QA due to expectations of perfection for those who are not given to favoritism from upper management (typically favors those who are in "cliques".) CEO stated the company is not considering cost of living adjusted pay increases because "culture" will fix the skeleton crew and extremely high attrition rate... laughable and sad, given that the idea of "culture" is a pizza party (or something similar) every few months. Oh, but you won't even have time to eat, because your breaks are monitored down to the second, and running to the restroom is counted. Skeleton crew staffing means there is no time between calls to even drink water. Many of us have lost our voices due to the strain of constantly talking like this, and you will at least 2 times a year be required to work up to 14 hours a day at the end of a sale. You will also often have up to 2 full weeks of work with zero days off around the end of a sale as well. Leaving felt like a weight was taken from me, but the oppressive environment still left me with an anxiety disorder. Would not suggest a Customer Care or Wellness Specialist position at this company to ANYONE who wishes to leave with their sanity and peace of mind intact.

I was so excited when I started because of all of the great information we learn.

Managers and coworkers are great. Corporate makes half-hearted attempts at "employee appreciation," but it comes off as insincere. There is extremely high turnover for my job title, which is surprising. Thought there would be more retention efforts for employees who they have to train for 6 weeks. Huge burden on remaining employees while they recruit/train replacements.

There were minor inconveniences with schedule b/c corporate office & secondary call center are on opposite coasts (ex- some days you had to be there early for meetings so corporate wouldn't have to stay late).

Employees are encouraged to make their cubicle a comfortable space since they spend so much time there, but sometimes even that doesn't help when there are hours of back-to-back calls (not uncommon for health advisor calls to be 1/2 hour long or more).  Most customers are polite and friendly, but there are some that are really rude.

Overall, I would recommend this position for someone who has a lot of flexibility (sometimes there is mandatory overtime) in their schedule or someone who wants to make good money.  There isn't a lot of responsibility, but there isn't much upward mobility, either.  Couple years or less is my recommendation.

To begin, this review is in the eyes of the wellness specialist position. Any job off the phones at Life extension is manageable. The Wellness position is probably the most stressful as you a customer service rep, you are taking order calls and taking all wellness calls. The talking is non stop. At times your mouth will be dry and you will be drained but you have to keep going: breaks are timed to the second and if you run of break time you can’t take breaks for the rest of the month. 

Pros: 
-consistent income 
-support from supervisors 
-OT always available if short on cash 
-Discounted supplements 

Cons:
-No sick day, PTO automatically used if you call out, late etc so makes it hard to accumulate pto
-micromanagement 
-Rude, entitled customers with ridiculous requests that you are expected to adhere to or you get in trouble 
-Call scoring: very technical scoring for such an arbitrary call center job. It’s a wellness “conversation” not a wellness “checklist”
-Easy burnout: extremely high turnover rate so staffing burden is CONSTANT 
-Bathroom breaks count as your break time
-Difficult to get time off (again because of staffing burden) 

Overall the company is great from a consumer standpoint and for those who were able to advance away from all of these shenanigans us lower people endure. My overall take is it isn’t worth it.  Find somewhere that gives you sick days, let’s you take vacation without having extreme anxiety,  and use the bathroom without timing you. Your health (mental and physical) will thank you. 

This is a job.  That's it. Customers can be incredibly rude, condescending, utter racial and homophobic slurs and very little is done.  You are on the spot for EVERYTHING.  There are notes on the face of each account. If a note says" DO NOT CALL THE CUSTOMER SIR" & you do....points are accessed against you. Some customers call in for us to look up toll-free numbers for them! They have slowly stopped that but if you buy enough you can get away with murder. It is VERY SUBJECTIVE!  Out of a class of 5 or 6 people for CS reps, in a year there may only be 1 left employed there.  They fire people on a regular basis, most of which are order takers .  Wellness Specialist are globbed onto by customers who need advice on how to breathe!  And their job is to support LE products thur  the research.  You can get a schedule change if you agree to be promoted from order taker to CS. There are some people who were promoted to Customer Service,didn't like it and wanted to be placed back to Order Taker.  They were also willing to take a pay cut. The company refused and the person quit. 
You can be an order taker, cs rep or wellness. They all suck.  You will find those individuals that have been there 3, 5 10 years.  You are there at the whim of the company. If you suck up to your supervisor you might make it there.  
Also, the office in LV stays open 24-7. Florida office doesn't.  
RUN RUN RUN. If you are use to having protections  from a union this will not be the place for you.

A typical work day was answering calls from members and placing their orders for supplements. Assisting in setting up accounts for new members. Checking account status, and processing payments.
 A rewarding job where you get to speak with people from different background. 

The management team was great. They were ready to assist you where needed. And was very encouraging in helping you to develop your potential in the job. 

I had a wonderful bunch of co-workers. We had great rapport working together and assisting each other when a problem arises.

The hardest part of this job was commuting to and from the job.

The most enjoyable part of this job was every end of year when we have our annual supplements sale. Its fast pace and workers, 
 managers,  and supervisors get together to assist customers in this super-sale.The atmosphere is always charged with excitement as we placed multiple orders. Everyone had fun, a little refreshment that was given by management at our break time was very appreciated.

They have bad reviews for a reason.

First because the company spent more money this year on advertising, they decreased our raise, despite their employees handling their record growth.

They do not care about you.  They care about the company making money.

They paint a false picture when they hire you.  Once you’re hired and you clock in, the phone becomes a chain so you can’t leave your computer.  Every second will be micromanaged.  We have a 15 minute break…. I got reported to my supervisor for my break being 15 minutes and 9 seconds.  Really 9 seconds.  That’s just one example of how  petty this place is.  They treat you like you’re a kindergartner.

They will force you to work overtime (10 days straight) with little break time.  It’s confusing because we’re supposed to be a company that is all about health.

Customers can cuss you out and that’s ok because they’re spending money.  I have seen many people crying due to rude customers.  

They are also very short staffed, they can not keep people because they keep quitting.

If you value peace of mind and your sanity.  STAY AWAY.



This company is attempting to provide an innovative service for its members, however, the company itself is not well managed.  All of the individuals that hold higher status positions are unaware of how perform the job that they were attempting to manage.  This made it very difficult to communicate and relate with one's supervisor. 

Since this was a call center enviornment, the entire day is spent at a desk answering back to back phone calls.  There is no time allotment for a break inbetween phone calls which results in individuals feeling very over worked and drained.

The company has a very strong customer service focus which is highly beneficial to its members, however, they are not quite as focused on appreciating their employees.  This results in the company having a very high turn over rate which does not lead to a high sense of job security.

The work enviornment was tolerable in that my coworkers were very nice to work with, and I was provided with the oportunity to provide the public with valuable health guidance and information that they would have otherwise not been able to recieve.

Top Job Titles	Average Salary
Wellness specialist 5 salaries reported	$20.40 per hour
Customer support representative 3 salaries reported	$16.00 per hour
Grocery associate 2 salaries reported	$18.00 per hour
Shipping and receiving clerk 1 salary reported	$18.00 per hour
Sales coordinator 2 salaries reported	$25.00 per hour

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