respiratory therapist

customer service representative

registered nurse

delivery driver

outside sales representative

Lincare

It's easy to move up in the company if you want it badly enough and make it known to someone who wants it for you. That means finding a gem manager among a lot of bad ones. 
Everyone tries their best, but especially in the time of C19, its been harder and harder for everyone and the pressure from above only increases and gets worse because they expect the same results, even though the world has changed, and worse there are less people to do it because of pay or they leave because it's too stressful with lack of staff which is a rolling issue.  
Trust is a big thing too, people seem to be too busy pointing fingers and chucking others under the train to stop and examine what they are doing wrong themselves or how they could be better, so everyone can come together and make a better team.  Can't have a team when you think the person you work with is looking for a reason to get you in trouble or make themselves look good at your expense. 
Lincare isn't a 'bad' company, they can just do a lot better.  Their bonus and incentives program needs a lot of work since most of it ends up in upper mgmts hands and the people on the front lines get the little left over. When they got the money from the government for C19 support for employment bonuses you'd think they would have kicked some back to their loyal front line but no. New employees stayed to get half the bonus and left, but why was it only offered to people coming in new and not the people often working 3-5 jobs themselves to keep people breathing during C19?  
They used dated billing software that really needs an update, and emulators for programs that no longer interface, which creates big problems for helpdesk staff when it breaks, which is often, who don't answer the phone for hours because they can't. IF you get someone it's usually someone who isn't even local and can't help but enter a ticket number which does almost nothing to help.
The pay is good when you earn it, its not great starting pay but a well qualified person will be paid what they are worth, and more as time goes on.  
If you can catch the ear of middle management and they care about your future you can go far, and be protected from most of the bad sides in the company, but you will have to give your all to prove patient care and safety are your highest priorities, while still caring about their bottom line.
Most of the downsides are communication failures which are company wide, but especially when having to deal with offices outside your own, like other departments in other cities in the US who handle some part of the work but not all of it, but especially the billing offices.  
In my years and years with the company I've only found one good billing office, the rest have been snarky, nasty, rude and think they're better than everyone else while trying to pass the buck, not do the work and play the blame game for some reason when everyone works for the same team.

After all that I still think it's a good company if you can just keep to yourself, care for the patients and learn how to independently work around problem staff members and gain the support of mgmt.  Many people at the top started at entry level jobs so there is definitely room to make someone's dream come true if they work for it.  

If you are considering working here and reading this please remember that Lincare's patients are often very sick and rely on their services to live. Health and finances are two huge areas of stress and strain especially for retired people on fixed incomes, so often they can call and be mean but it's usually because they are feeling anxious or scared about their health. 
That is a chance for Lincare to do better, and its in their extensive training which asks every employee to do just that.  If only everyone who worked there did it.  It takes remember that the patients are vulnerable people dealing with often sad situations where the company has a chance to help them turn the frown upside down.

If you want to be overworked, underpaid and stressed to the point that it affects your health than Lincare is the place for you. If you want to be married to your job with no home life, work for Lincare.  Upper Management has no clue what goes in in the centers, all they want to do is schedule meeting after meeting via Teams which takes up a majority of your day, but you are then expected to get your own work done even if that means working late, coming in early and working weekends.  The staff turnover is terrible, maybe Lincare should look into paying more to recruit staff and this wouldn't be an issue.  $16-18/hour for a driver to work 100-120 hours per pay period, weekends, evenings, overnights, and to have most of it taken up in taxes, its not worth it.  Drivers are expected to make their deliveries, handle equipment malfunctions, set up new patients, take care of the warehouse, clean the warehouse, unload shipments, inspect equipment, etc. with half the staff and are reprimanded if they for some reason can't get it all done.  The company "prides" itself on safety, yet working drivers on call 24/7, expecting the same amount of work from 1/2 the number of drivers, is not safe at all.  The upper management is clueless, barking ridiculous deadlines from behind their computers, yet never setting foot in a local center to see the real issues.... STAFFING.  
Equipment shortages, staffing shortages, and lack of accountability is a daily drain.  Staff morale suffers.  Existing staff truly want to do what is best for patients but there is only so many hours in a day and they can only do so much.  
As a Center Manager, there is no foundational training program at all.  3 days when I started then I was told, "you'll figure it out yourself."  The computer systems don't interface with each other, they are quite archaic.  You are given training on how to use a computer system that is used daily, 5 months after you are hired, that's a little late.  No 2 departments talk to each other at all, there is no follow through, and the billing office is a complete disaster.  Email the billing office due to a billing error for a patient 3 weeks ago, get no response from them, the patient calls back and yells at me thinking I didn't do my job when in fact I did what I could, I email the billing department again and a week later, still no response!    Everyone is so quick to place blame on everyone else.  Patient's who travel outside of their local area and are in need of service, forget it.  A patient has an issue with equipment, called the local center in Phoenix where he was staying, they told him they can't look at it until his account is transferred, I initiated the transfer paperwork, emailed it to Phoenix to sign off on and a month later, a month, they still didn't sign it and the patient still hasn't had his equipment serviced.  Email their area manager and regional and still no response, call the center and I get "we have to run it by our Center Manager first to see if we can transfer his account."  What do you mean?  He is our patient, with broken equipment, what is the hold up?  
This company is so frustrating for someone like me who is patient dedicated, and focused first and foremost.  If it's not generating revenue the company wants no part of it, forget about taking care of patients, the only ones who really care about that are on the center level, the center manager, CSR's, RT's and drivers.  Everything is about sales, asking drivers with no clinical experience to upsell products to sick patients during deliveries, is so sickening.  Leave that to the physicians to decide what is best for their patients.    Run fast, it all seems so great on paper, but this company is a trainwreck.  

This was my first job in a professional setting, so it took me a while to realize how dysfunctional the company truly is. Looking back, I should have resigned much earlier than I did. I am not typically one to write public complaints, but I am hoping to save others from the horrible experience I had with Lincare. Honestly, I could write an entire essay detailing the various issues within this company, but I'll stick to what I consider to the be two biggest issues- 1) the pay is outrageously low, 2) the management is completely incompetent- which creates a chaotic and unpleasant work environment.

The audit analyst (or document review clerk) position begins at $12.00, and employees are not eligible for a raise until they have been working for 1.5 years. At this time, employees are offered a maximum of a 3% performance based raise. There are minimal advancement opportunities as you can only be promoted if one of the few people above you leaves the company. (Don't be fooled when they tell you there is lots of room to grow during your interview.) Additionally, there are absolutely zero perks provided to employees. There is no flex time, and there are no opportunities to work from home. You only receive 10 vacation days and 3 sick days, none of which can be carried to the next year. It takes several years before you can slightly increase your PTO. They do not start matching your 401K until you have been there for a year, but they will pull any contributions back if you leave prior the your two year anniversary. The audit department hires employees explaining that it is an entry level position, but in reality only the pay is entry level. The quality of work expected from the employees is far above the composition level offered. 

The management of the audit team is a complete train-wreck, and this is proven by the high turn-over rate. Things change on a daily basis, and there is no clear reasoning for why they choose to implement changes so frequently. It seems like the management simply cannot make up their minds. At least 6 times a year, everyone in the office is forced to switch desks and roles due to these changes. Obviously, this makes it difficult for anyone to ever master the job functions that they are assigned. The requirements to reach productivity goals change even more frequently, and these changes are poorly communicated. On top of the pure chaos of the department, the manager is also completely unprofessional. She frequently comes out of her office and asks, "What are you doing!?" in an interrogative tone as if she is trying to intimidate her employees. She gossips about her employees to their peer (and even their subordinates) on a regular basis. I was personally put in numerous uncomfortable situations as she questioned several personal aspected of my life such as my eating habits, the cost of my home, my desire/plan to have children, and my religion. (I have made this know to HR but it doesn't seem like they are very concerned about it.)

Currently it seems as though the audit team is desperate for employees and willing to hire anyone, so you are likely to receive a call if you apply here. However, they are in this position because most employees don't stick around very long. If you can afford to continue your career search, I highly recommend saving yourself the trouble and skipping the opportunity to work with Lincare.

Before I began working here I decided to ignore what I call a huge red flag.....i was never contacted after my employment drug test, my expected start date was approaching the next week so I emailed the hiring contact, finally got in touch with her 2 days after the fact only to be told I did pass my drug test BUT it was too late to be put in the original training class so i had to start a week later. Not a big deal but i had been expecting for a month to start on this date and get a paycheck by this date yet they dropped the ball and I had to contact them to get the results of my drug test, super unprofessional but I decided that I would look past it with all of this COVID stuff potentially interfering with onboarding...now I am in my last week of training here and am seriously contemplating leaving. It has been a hot mess so far, I have not spoken to my supervisor or manager since my 10 minute tour on my first day. The training is being done virtually (headset and your computer with a virtual meeting) which is fine except....the trainer is in Georgia and there are system crashes DAILY, even multiple times a day. My first day my computer crashed, I couldn't get it back on for an hour and 45 minutes, couldn't contact any of my peers or my trainer because their software is so out of date, couldn't find a supervisor or trainer because I was half introduced to some faces I should know, go to someone I think is in charge because for 30 minutes no one came to help, she just told me to sit and wait. After missing 2 hours of training (which supposedly I didnt miss much) then we began to realize that our training binder was missing WAY TOO many pages of information making it difficult to follow along, instructor just ran through power points LOADED with information but said shshe could not send the PP to us so we could review, trying to jot everything down as she is speaking and missing key information. The training binder doesn't have any of the information I feel like we actually need to do the brunt of this work, no one has come to update our training binder so we have the right pages and overall it just seems like no one really cares....they want us to get on the phones tomorrow yet we are all still taking 10-20 minutes to complete calls they say should only take 2-3 minutes with a max of 10 minutes. We are woefully unprepared and becoming increasingly frustrated. And the cherry on top is the fact that they brag about making billions in revenue supposedly yet haven't invested the money in getting a system that ACTUALLY works, everything is currently run off of a DOS system from the 80's that runs slow and you have to do multiple things for a very simple function. The first couple of days were literally spent talking about cpap machines and what they look like and we have only spent 3 days (on #4) navigating the system....I understand needing to review what we are selling but everyone felt like it was just busywork to make it seem like this job was so easy, even the first couple days navigating the system were fine and we were feeling pretty positive and doing alright but then Friday the trainer just started dropping some really loaded and confusing information on us and shes only dropped more of it today, we are now as confused as ever and its frustrated me so much that I'm now writing this review. After my first week this place has left a bad taste in my mouth which is unfortunate because until Friday of last week I was excusing all of the disorganization and dysfunction and was feeling pretty satisfied. So much for that....

If you care about sales, numbers, and meeting goals over patients best interest then this is the place to work for you. If you like being put down all the time by management then this is the place for you. Upper management does not have healthcare experience and will disregard opinions of employees’s who actually have a Respiratory Therapy degree or Nursing degree. The managers are cut throat when it comes to goals. Goals, goals, goals. Tell me why a PATIENT centered company (what they like to call themselves) is focused only on sale goals. RT’s are expected to see 6-8 patients a day. A work day is from 8-5. Every day you have a morning meeting, a short meeting last 30 minutes plus checking emails, gathering ppw and supplies, and checking reports....it is can take an hour to an hour and 15 minutes to get all of this done. 9:30 you leave the office and have a very large territory to cover. They expect you to do drive bys if a patient will not answer the phone (even if it’s 30 minutes out of your way) so one patient can be an hour long trip.  Most the time patients have no idea what you are there for (once they have any type of equipment with us even if it’s a hospital bed from 6 months ago upper management will say to go visit the patient to try to get more equipment out of them) The CSR’s and delivery drivers have it bad too. The phones ring all day with patients complaining about wait times for equipment. Upper management tells us to be able to get equipment out in a few hours to the following day. The problem is, management doesn’t want to order a lot of equipment for it “to sit on the shelf.” Once a large order is placed the drivers are stressed out trying to deliver it all in one day because of how large the territory’s are. CSR’s cannot work orders because they have to work held sales constantly. There is not enough time in the day when you work here. You never feel caught up. Area managers come to the centers from time to time. The area managers show favoritism to certain centers. Whoever has the most sales and goals met are treated as if they are superior to everyone else and have their ego stroked at the expense of other centers and employees. When area managers visit the center, they spend 95% of their time with the sales rep. The sales rep is by far the position that is treated with the most respect and importance. When you work here, it feels like you and the rest of your coworkers work for your sales rep and must bend over backwards to make sure they are pleased. If they aren’t, they reach out to the area managers and the AM will come down on everyone else. Basically if a sales rep is failing, it is due to other employees. After you work here for so long, you start to feel angry that you never/rarely get any praise for your work. It becomes a competition to beat other centers instead of working together. If you are not favored here by management then it’s just a matter of time before you are treated so badly that you quit or you are fired for a ridiculous reason.

pros:
  - Great work environment whether you work from home or in the office. Co-workers are very friendly and helpful and bosses and supervisors are some of the friendliest and funniest I've ever had
-Boss (AKA office head) is very encouraging and motivating to the office as a whole
  -Able to work from home or in the office
-Benefits from Day One
-Casual office setting
-Don't have to have data entry experience, a medical coding and billing certificate, or a degree and you only need a high school degree

Cons:
-Corporate rarely acknowledges not only the office's performance but each individual's performance
-Corporate rarely visits the office 
-Most of the time little or big mistakes you are making will go unnoticed until your supervisor and boss are frustrated or made and things get to the boiling point
-If you ask for help they will answer your question but will either fix the problem for you or will tell you what needs to be done to fix the specific problem on an account not teach you how to do it so you learn and can fix similar problems in the future
-If you have been there more than 6 months and you ask for specific training on a subject or a problem you are having they tell you they will set something up but only 30% of the time do they follow through
-Any concerns you have that are sent to HR or cooperate itself will  get a response that implies they are going to do nothing about it
-The boss (office head) has control of how the office runs and each employee but has to go through corporate for everything else
-You can only take 10 hours of overtime each pay period but you must explain why you need it (other than just needing money) and it must be approved by corporate not the boss (office head)
-Each year corporate (not the boss) decides if your PTO will expire at the end of the year or carry over so one year it might carry over and the next year it might expire so you never know if you want to use your PTO up or save some to care over to the next year and they won't tell you tell December or January
-The last week of every month is called month end and the office has to get all monthly work done so you have to stay till they dismiss you which could be anywhere from 5 pm to 9 pm which makes it hard to plan your life and manage childcare 
-You are not allowed by corporate and your boss (office Head) to take any PTO or get any other time off even for doctor appointments or taking care of your kids unless it is life-threatening or serious
-For HIPPA reasons you are not allowed to even turn you cellphone on if you are in the office even just for 5 minutes you have to go outside to text or make any calls. If you need to have you cellphone on for emergencies or because a family or friend is in the hospital or other similar things it must be approved by the Boss (office head) and you are only to use your desk phone for work-related purposes or emergencies  



District/Area Managers and above, and everyone at corporate are still working from home, for over 2 years. Upper management  sends constant emails and teams meetings from their couch when they don't have a clue what is going on in the centers. The employees in centers are face to face with the C19 patients and trying to keep the ship afloat so upper mgmt can continue to justify their 6 figure jobs “working” from their couch, all while centers are still short staffed. There are way too many levels of mgmt. Try to reach ANYONE not working in the centers and you get either voicemail or it rings and rings and no one answers. The culture is constant turn over and hiring. Upper mgmt says just get a body in there because you'll be hiring again in a few months. Oh, and it's your job to do all of the hiring, interviewing, on-boarding, training, etc. Most parts of the country the pay is terrible, very low for the work and stress of the job. It all depends on your upper management, some pay better than others. Most barely pay min wage and most center managers pay is way below what it should be for the responsibilities and stress. Most of those upper managers prefer to keep the money in their own pockets. Instead of mgmt helping out at the centers, they expect everyone else to do more and work short and keep asking for more, more, more. Lincare is only concerned about the bottom line, not about patient care, from upper management up to corporate. The employees in the centers are there to help the patients but upper management doesn't have a clue. Sell, sell sell is the focus, not what is best for the patient. Upper mgmt wants you to convince doctors that Lincare knows better than they do, what is best for the patient, sell, sell, sell. They reward the sales reps who are ambulance chasers. Boarderline unethical practices. Center Managers end up working multiple positions, taking call and working extra hours for years on end. And, all for the same pay because they are salaried. Communication is non-existent from corporate. When they send an email on a new process it is with only days notice. New processes are thrown out to the centers before being tested or the bugs worked out. This happens ALL THE TIME. Then it gets pulled back because there were too many issues that they didn't think through. You don't have time to deal with this because you are short staffed and have 20 other things on your plate. Mgmt forgets to forward important emails or communicate things they are supposed to. Expect tons of mandatory teams meetings, yet you are still expected to get everything done, AND don't forget you are short staffed so you have to get your stuff done AND 4 other people's work AND do setups AND take call. By far, hands down, the worst company I've ever worked for. 


The bad:  Never had a job with such terrible work life balance.  They don't mention at all in the job listing about how terrible the on call situation is.  When you interview they down play it like it isn't a soul destroying experience.  You can and WILL work for almost entire 24 hour periods and be expected to still show up the next day early AM to work.  Asking for any kind of relief is met with resistance and the implication that you are just lazy or guilt tripped with "your hurting your co workers".  If you have kids or a family expect to not see them .  "EVERYTHING" is an emergency with these people and you are expected to drop your child in an alligator pit to go deliver an o2 tank somewhere because someone forgot to order tanks during normal hours.  All while not having proper equipment or training because its a constant fire fight.  Bringing up the terrible work life balance or pay issues despite making less than some fast food workers are starting at is met with disgust.  This is soul consuming work with terrible corporate over sight and equally terrible management.  In my time spent here I have watched 50% of the staff quit with me looking to join them.  You will also be expected to do the respiratory therapists jobs as well even though you are not qualified and cant answer questions about the things your doing for patients  all adding to 10+ hour days being the norm.  You WILL average 6-7 work days a week.  You are also expected to do everything in the warehouse.  They call it "light" warehouse work but its literally everything that involves the warehouse.

The good:  Despite the terrible under market wage the huge amounts of over time will get you a good amount of money.  This is however at the cost of your freedom.  The over time is not "optional"  it is mandatory so don't expect relief.  The burn out is real.  We have some really great patients that I love visiting.  You get to feel like your really helping and making a difference in their lives.  So the work does feel meaningful.  Of course there are not so great ones but generally its a positive experience visiting and helping them.  You start with 15 days of pto.  This is however a double edge sword as the on call situation robs you of 13 weekends out of the year so that's 26 days your robbed of.  Not including 52 days of weekly on call you are robbed of.  So really 3 weeks is not even close to enough for what they take from you.  But again lots of OT.  They do however constantly yell at you for getting said OT as if there was something you could do to prevent it (there isn't).  

TLDR:  This is a terrible zero life balance place to work that is incredibly frustrating, robs you of your time for fast food wages, unrealistically high expectations.  But meaningful work despite the burnout.

Long stress filled days with no breaks, the managers and customer reps in front office would always have more work than the one or two guys in the back would be able to complete in one day. They do not show you which documents are needed or how to to fill out the 10 to 20 pages of required documents needed signed by the patients. The patients would often get annoyed and or angered with the amount of questions and signatures we were required to receive from them for one piece of medical equipment. With all the construction and traffic congestion on the freeways we were unable to have enough time to safely finish deliveries in the normal eight hour days and usually ended up working mandatory 12 hour days. When I was employed I was told that people in the warehouse position did not stay employed there long. There was one guy doing all the deliveries and had been on call 24/7 for the last 6 months straight with no breaks or weekends off because they could not find another guy to fill the position.  When on call I was working 12 hour days delivering heavy bulky equipment and taking calls on my personal time all through the night  and weekend days and nights traveling all over Texas for patients with equipment problems. We were always pressed for time to complete all of the 10 to 20 pages of paperwork and fill in all of the information correctly. In my facility there was just two guys going out to meet with the public and 25 people in the front office telling us where to go, what to do. They all would have our paperwork on their desks to scrutinize every last detail of it. If the paperwork had one little mistake we would have to take it back to the patients house to have it resigned. If there is a hurricane evacuation, we were not allowed to evacuate and required to travel through the destruction to check door to door on all the clients 24/7. If you like using gas station restrooms this is the job for you. They have one bathroom at the office for 25 employees. They have cameras in the van as well as GPS to monitor what you do and where you go. No one is allowed to take company vehicle to their house for lunch, even if your last delivery was a block away from it. Two months is all the torture I could handle at this place and feel sorry for the others that have suffered for years there. No chance for advancement in rank here either. You start at the bottom and stay there.

Here are some facts first: As a sales rep, you will be required to attend 3 trainings where you must use your personal vehicle and 1 where you're flown to and from. I was made aware of the one where they fly you but not the 3 that required me to drive 7.5, 6.5, and 5 hours to the trainings in Charlotte NC, Roanoke VA, and Wyethsville VA. You drive to these trainings stay the night in the hotel where the trainings take place...attend the 8 hour training and drive home THEN you will be required to be at work the next morning on time. If I had been told about this, I would have thanked them then ended the interview. Oh, 2 of those trainings were in the same month which put me over the allotted miles so a portion of my miles were reimbursed at HALF the normal rate because Lincare mandated I travel more than I wanted to which put me over the threshold. The office is old and owned by a wealthy man in Uniontown...it has a strong mold smell and the roof leaks in about 8 places when it rains causing the small waste baskets to be used to collect the drops which are amber to light brown in color, I asked to be checked for mold/airborne toxin exposure. I asked numerous times to have the air quality checked...it never happened. Now, you may do well...I have a hard time imagining that anyone would...but I guess it's possible. The counties (Fayette and Greene) are the 3rd and 8th poorest in the state which has 67 counties. Those counties also saw population declines of 4.6% and 5.4% for the most recent year stats were available. Also, Lincare is VERY stringent as it applies to documentation requirements (by the referral sources...not your documentation). There were many referrals that we received that ended up not being completed (that means NO COMMISSION for you) because the MD office simply grew frustrated at the continued pestering to fill out the paperwork correctly.  Oh...this is big...Lincare is out of network with UPMC insurance which a great number of people in those areas have. Also, some practices are affiliated with Uniontown Hospital and Washington Health Systems which are partnered with WVU Medicine and refer their business to a DME in Morgantown. But other than those things, it's cream cheese. I wish I would have known all of this information before accepting the job. You may do well...but as per the Golden Rule...I wish I knew these things so I wanted to make sure potential applicants knew these things.

Top Job Titles	Average Salary
Respiratory therapist 20 salaries reported	$32.24 per hour
Customer service representative 18 salaries reported	$17.40 per hour
Registered nurse 2 salaries reported	$32.25 per hour
Delivery driver 20 salaries reported	$19.50 per hour
Outside sales representative 13 salaries reported	$45,000 per year

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