family advocate

surgical coordinator

hospital service technician

shift leader

administrator

LiveOnNY

It is a good feeling to get consent because you know you had a hand in saving several lives. Being away from the toxicity (administration) helps maintain a positive outlook. Employees are so afraid of losing their jobs that they walk on eggshells, sometimes hiding from administration, because of the high number of individuals that have been terminated. In addition, there have been new hires at lower salaries and higher positions; they have brought back an individual that epitomized toxicity to teamwork.  They promote cultural diversity, and later terminate the same individuals unless you are favored. The number of employees terminated is ridiculous.

The administration is high on promoting employees by way of favoritism and overlooks hard workers with ethics. 


You get to see and be involved in amazing things. You do help many people. But…
You also will hurt many others in the process and will be hurt yourself. It’s absolutely toxic. Management will make you do things that are questionable at best. No regard for donors, their families, field staff, hospital staff, or anything other than numbers. Repeatedly approaching families that have already declined for consent while they’re actively grieving. Hospitals hate the LiveOn staff, and it’s a direct result of the way management makes the field staff interact with the hospitals. The amount of LiveOn staff and hospital staff that have removed themselves from the donor registry would be shocking to anyone outside the organization, but it’s the inevitable effect of how they treat everyone they interact with. 
Don’t do it. 

I came from another OPO-Organ Procurement Organization, in another state. In the short time that i have been with NYODN, i can not even stress the incredible numbers of kidneys and recoveries this organization procures and transplants.

NYC was definetly an improvement for me. Though it is not the position or similar to the training I had previously for 3 years, I was trained and assisted to learn policy/procedure and the tasks at hand.

It is by far much more aggressive and the quantity and quality of Organs Transplanted are impressive to me. The use of Up to date technology, studies and research is constantly ongoing. Kidneys are Pumped; thus improve viability and circulation/quality of life in recipients.

All NYODN staff along with Administration and Transplant Facilities work in an utmost cohesive professional manner.

What is the best part of working at the company?
The mission of saving lives and helping the community.

What is the most stressful part about working at the company?
Administration and management will NOT support you, and will almost always make your job more difficult with changing answers and procedures.

What is the work environment and culture like at the company?
There is a persistent aura of dread among employees due to poor management and constant changes in policy, title, personnel, and goals.

What is a typical day like for you at the company?
Frequently, field staff are given assignments an hour or slightly more before they need to be at a new site. Once there communication is delivered by the administration on the goals of the day/night. At the start of the next shift these goals may change radically in pace and scope. Oncoming staff are only sometimes given adequate time to achieve these goals.

Every day is an adventure and a challenge. There are currently more employee terminations than I can keep track of. There are no typical days. Employees that have dedicated longevity In addition, the training is horrific. From what I recall, one of the few departments that has it together is aftercare, I believe, along with family services and the transplant coordinators. Family service coordinators are hardworking but lack leadership, and the donor coordinators are one of the worst departments.  I hope that the organization changes administration because the rebranding is only benefiting the administrative leadership.

Assessing families onsite at the hospitals ensuring they understand brain death and provide support as needed, when appropriate offer opportunity of organ and tissue donation. 

Most enjoyable part of the job is when a donor is match for the recipient on the waiting list and the families know that their loved one was able to give the gift of life. This also  helps families with grieving process knowing something positive was able to come out of such tragic event.

Very flexible schedule working three 12hr shifts per week with rotating weekends and holidays.

hardest part of the job not meeting their quota system each quarter   and attending excessive training or being put on corrective action plan until goals are met.

I had high hopes when I joined the organization. It has a meaningful mission and employees are dedicated… This is where the good stops. 

This has got to be the worst managed company I have ever been in, and I have worked for 5 companies through my career. Leadership, starting from Human Resources, to Family Services and Clinical are all clueless and out of touch with employees needs. There is no company culture, a few fun employee events, but what’s is the point if the minute we return to our desk the toxic environment returns?  Employee culture is built by treating employees with dignity!  The amount of resignations is unreal and most current employees are actively searching. 

Again, great mission and it has potential, but we need leaders that have people skills and can actually lead. Do yourself a favor and don’t waste your time, unless it’s just a stepping stone. 



This job will have you jumping at all hours of the day and night you are on call for two months straight for training. You will be exhausted!! You have to have your phone attached to you at all time because they communicate through an app that is constantly going off with updates. There is two parts of the job, I was told only about one part during my interview, I was also told the training with 24 hr on call was for TWO WEEKS NOT two months, I learned it was 2 weeks during my orientation. Well, what was I to do? I was already there so okay. You can be out for 24 hrs so beware! Also you will have long wait times when your case is delayed at the hospital for ANY reason! Be ready to wait!  A rapid case doesn’t always mean a rapid case so you will get there and learn you have to wait. Be prepared to wait in hospital lounges or hallways and most time there will be no food for you.

Imagine being oncall and out in the field for at least 48-72 hrs a week with no overtime compensation. The benefits after all your expenses travel time spent away from family and friends and your inability to self schedule will have you running back to your former employer. There is still meetings education and zooms after all the hour your already put in. Be prepared for burnout to occur in at least a year and unfortunately most who start with you will be gone by the end of the year.

Rewarding mission, but significant gaps in leadership consistency, employee support, and organizational structure make the role difficult to sustain long-term. The culture feels driven by pressure and urgency, with insufficient staffing for the needs of the donor service area. 

Top Job Titles	Average Salary
Family advocate 8 salaries reported	$75,000 per year
Surgical coordinator 18 salaries reported	$87,500 per year
Hospital service technician 4 salaries reported	$87,500 per year
Shift leader 4 salaries reported	$99,000 per year
Administrator 8 salaries reported	$104,079 per year

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