direct support professional

case manager

group manager

community assistant

house manager

Living Resources

I worked at Living Resources for a number of years.  I stuck around because of the people I served.  That opportunity is what made the job worth it. My fellow direct care staff and lower administration members were dedicated to the people we served and were there for the right reasons. However, the management, particularly the higher administration, are awful.  They think of the clients and staff as numbers and dollar signs, not as people.  They are so distanced from the day-to-day of the job that they have forgotten why they got into the field of human services in the first place (if their initial intentions were ever good). 

The pay is largely terrible, and this company teaches employees from day one that wanting a living wage and fair treatment is selfish.  This sentiment, of course, does not seem to apply to the CEO and his direct underlings (who make upwards of six figures when the direct care staff have to supplement their income with food stamps in order to support their families).  There have even been reports of recent applicants being told at their interviews that the company would not be able to start them at or above the minimum wage.  No explanation was given to these applicants as to how that would be legal.

I've loved the clients I've served, but I've been let down repeatedly by the upper management and my direct supervisors.  If you work here, you will have virtually no support from your supervisors should an issue arise.  This company is so stingy that direct supervisors know that if they advocate for a subordinate, their own wages will never increase and they will be expected to personally compensate for any issues with no support from the administration.  It's a disgusting business model and has just gotten worse and worse as the years have gone on.

The only way I could recommend this job to anyone is if they are already independently financially stable, and if they aren't concerned about being seen as nothing more than a cog in a machine; not as a person.  If you're looking for an opportunity to help people, and things like pay rate and basic respect from the administration won't matter to you, you can find a fulfilling opportunity at Living Resources.

In the few months I worked here, I’m glad I got out when I did. I left a position I was happy with at another company to come here for what I thought would be a step forward in my career. Only to find out I was making less than people below my position. Apparently a raise was in the work but even if it was double that wouldn’t have been enough to entice me to stay. The program I worked at in my opinion lacked any meaningful experiences for the individuals. The solution to avoid behavior issues was to give food and in my experience that only makes things worse. The hiring process for DSP should be held to the same standards as management from what I saw the process for DSP’S is a brief phone interview and a 5-10 minute in person interview and they get hired , that isn’t enough in my opinion. Then these people are late calling out and have a poor work ethic, and the people that show up and work hard and suffer because of it. I can’t speak too much on benefits as I didn’t stay long after being eligible, they were okay, but I have had better. Due to privacy there are things that I would love to write more about my experience here but I will be cautious. I was put in not the most ideal situation that should not have occurred to be told it’s my job, no other support. The did okay with training on certain things but they lacked training with things at the site, which could of potentially helped with a couple of the situations I should not have been put in. I learned that the grass isn’t always greener on the other side. Luckily I’m a valuable employee and got my old position back at the company I worked at prior to here, I really hoped my experience was different. I learned to listen to my friends and family they all told me not to, but curiosity got the best of me.

I was with the company just for a few months. A lot of people that I know who worked for the company, said they hated it, it’s horrible, a list of things but they said one thing they’re good for is the amount of overtime you could pick up. Being as though I was not financially where I wanted to be, it was my best option. It wasn’t bad at first, I only worked 3 days due to my other job. And then almost everyone at the house, including the residents I was working at, got covid. Except for me and two other staff. It was left to us to work 14 hour shifts Sunday-Friday. We were on quarantine for a month and 2 weeks. I had to quit my other job bc I couldn’t come in for that long, I couldn’t go anywhere else but work and home, I was jeopardizing my family’s health, I was draining every last bit of me into that job. Just for coworkers who were not too fond of me becoming full time to lie to my manager which caused me to miss out on money, for unprofessional managers and staff members who put their personal feelings into the work place. The job is mainly draining mentally and physically. I couldn’t take it anymore and put in my two weeks. I couldn’t use the vacation time I accumulated while on quarantine. they sent out bonuses for those who worked while their house had covid at which I did not receive. And I came to them about a serious matter that resulted in me quitting because they did not take it seriously. The list sadly goes on. This company does not deserve hard working, caring people. The residents does and it’s sad that the company is so horrible that they can’t even get that. Please take this as a sign and do not apply. I wish I listened to those who tried to warn me before. 

Living Resources suffers from deeply entrenched leadership and management failures that impact nearly every department. Senior management is largely disconnected from staff, with little transparency, accountability, or meaningful communication from executive leadership. The CEO remains inaccessible, fostering a culture where concerns are ignored rather than addressed.

Human Resources fails to function as an advocate for employees and instead operates as a procedural barrier, offering little support, follow-through, or fairness. Compliance leadership demonstrates a troubling lack of judgment and competence, resulting in inconsistent enforcement and questionable decision-making.

Department directors appear ineffective and disengaged, contributing little strategic value while allowing operational inefficiencies to persist. Budget discussions are constant, yet funds are routinely misallocated or wasted, with no measurable improvements to operations or employee support.

Overall, the organization reflects poor governance, weak leadership, and a culture that prioritizes bureaucracy over people, accountability, and mission effectiveness.

What is the best part of working at the company?
The best part about working at Living resources is the great response I received from individuals with mental disabilities.  They showed me how they appreciated my service working for them and getting along with my coworkers.  I also appreciated that Living resources gave me the opportunity to move up and paid bonuses.

What is the most stressful part about working at the company?
The most stressful part about the job as a Assistant Manager is working long hours 14-16 hours a day and getting overwhelmed with work sometimes.

What is the work environment and culture like at the company?
The work environment was pleasant, and workers were easy to work with.  

What is a typical day like for you at the company?
I had to drive a lot.  I took individuals to doctors' appointments and outside activities. I also had to administer medications.  I had to act as confidant and friend to individuals with developmental disabilities. I also had to help keep their area clean.

In the morning, around 8am, I would prepare my class room such as make coffee and snacks.  During this time, my co-worker and I get a chance to talk about anything there is to talk about.  We also discuss any new ideas we may have for the clients such as new indoor/outdoor activities.  Around 9 am, the clients start to arrive.  They have a routine that they follow pretty well.  Hang up their coat, put their lunch away and of course if anyone needs to use the bathroom, we assist them with that.  We start the day with them, by simply having a conversation with them, greeting them with "Good morning" and asking them how was their evening.  The hardest part of the day would be if there were any physical behaviors to deal with consisting of physical intervention of a client.  The most enjoyable part of the day is watching them enjoy some of the activities and to also see progress made with some of the goals that are set for them individually.

A typical day at work consists of being assigned 1 or 2 individuals (depending on their needs) and 1 house duty, either Kitchen, Laundry, Meds, or Tube Feed and Infection Control.  There is usually 4 workers to 7 consumers on my afternoon/evening shift. 
     My job is to make sure my individual(s) are toileted and kept clean, fed, safe and provided mental stimulation, whether it's entertaining like reading or listening to music or coloring/painting, or stacking blocks.  Everyone is showered daily, and all individuals are "eyes on" at all times or 15 minute bed checks if they are sleeping.   My co-workers are awesome, everyone pitching in where needed. 
     The hardest part of the job is being mandated to work another shift, when at the last minute someone calls out or even knowing at the start of your shift that the next shift is short and it's your turn to be mandated.  As rewarding as this job is, it's also mentally and often physically exhausting.

A typical day with living resources would be, preparing clients for the start of their day, breakfast, prep for their day at the center. at the return of the day its dinner and baths then some quality time maybe movies or a walk..I've learned that you should never underestimate the abilities of one person. the mentally challenged are just that.." The More You Challenge their minds,  the more mentally aware they become, I enjoy being a part in their new found awareness of the world around them. My coworkers are the best, all team players with respect for one another. Honestly there is no hard part to my job, I enjoy it, its very rewarding. Management could be better, with more staff communication and incentives..

People life is about people. Young or old it's what you give, For me children a joy,laughter growing. Special needs,leaving them was the hardest. A days work was 6am lets get everyone up washing them changing them dressing the brushing their teeth feeding them off to day program. At 2 they arrive back how was your day to some that can speech and others by touch. We change them and put them down for naps. Cooking for 10 clients and 5 workers was the tough part food has to be cut to pieces that they where evaluated to give. We feed them take them out and place games with those who have some  skills. These people taught me I learned how thankful I am to make adifference.

Living Resources does provide a lot of room for growth and mobility within the company; however, this only holds true to a point, and it's apparent where the glass ceiling lies. The Corporation has very little diversity in its upper management/director positions, and the way its policies are enforced tends to uphold the agency and protect the people in power, rather than empower the people doing the hard, day-to-day work.  The agency promotes itself as progressive, but in practice, the support of the individuals receiving services is still oppressive and behind the times.  The agency has all the potential in the world to be great, but the power structure is preserving the jobs of people who lost touch with the purpose long ago.  So, it seems, the only people truly benefiting are the people at the top (CEO, Associate Executive Directors, Directors) and the people willing to pander to them for a little bit more power, money, and persuasion.

Top Job Titles	Average Salary
Direct support professional 89 salaries reported	$19.19 per hour
Case manager 11 salaries reported	$25.69 per hour
Group manager 27 salaries reported	$26.84 per hour
Community assistant 9 salaries reported	$25.85 per hour
House manager 7 salaries reported	$29.52 per hour

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