customer service representative

bilingual customer service associate

manager

store manager

office manager

Loan Max Title Loans

I worked for loanmax 3yrs 5months. Had 4 different area managers within the time....they move people who they know from different parts of the states to be area managers...If you start as a CSR...youre lucky to be promoted as a STORE MANAGER....otherwise get comfortable being a CSR.  No RAISES ! AT ALL! Only rewards you may get...is wearing jeans on Friday or Saturday...or some lunch on them ($10 limit!) They moved a Vice president from one area to the Cincinnati area, instead of promoting a CSR that has been loyal to the company since day one. Every since then its been going downhill. They make rules as they go...they dont let you take your PAID TIME OFF when you like, when you earned it not missing a day...in 3 months. The bonus you DID get was a xmas bonus...WAS....this year they didnt give out one.. They leave you in the blind...they say a bonus is a bonus?...why does it matter? It matters to the ones that aren't getting raises....it matters to the ones that look forward to providing a good xmas or anything they might have to do cause they have a SET hourly wage. They rather not tell you youre not getting it ... Cause they dont care....they got theirs....we had to find out that the stores will be closing through a competitor cause a bill has passed about the percentage rate loanmax is charging....they dont care about us.....also they made us sign a agreement that you will slave for them until the job shut down and they will pay  you 4 weeks of full time pay after the job is over....but they cant even give out bonuses? Long story short.....i wasted 3yrs on a company that dont give a hoot about the people that has to deal with customers We (csr's) see on a daily basis that are being ripped completly off...and stress out because of the high rates....i had one person get xferred from the store the AREA MANAGER was at .....and the csr was told by the area manager to xferr the call to my store from a guy in jail saying i MYSELF put him in jail after loanmax filed charges against him....i called the area manager and was told i shouldnt talk him....why did it get transferred? The city is small and if i just so happened to come in contact with that person ...ill habe to protect myself!  They want you to stick up for the company but they wont stick up for you.....

During a typical day at Loan Star I assist customers in understanding the loan processes as well as the rates of our loans and how they are to repay their debts. I also collect on delinquent accounts by way of collection calls. It's fast paced and the rules and regulations in the title loan industry are always changing so the job does keep you on your toes. Recently we have had a change in upper management, and that has come with more responsibilities in the individual offices. I have found recently lapses in the way that some of the management, primarily the district managers, handle personal time off requests as well as vacations. I have been told that although I was extremely sick that I should still come in because our vice president is cracking down on those who have called in, although in the time that I have been with the company I have not called off without using those days as PTO days. This being said I have several coworkers who have called of several times a month but have not had the same treatment, and have not supplied legitimate reasoning for needing said day off, which leads me to believe there are no basic set of rules, but instead they are allowed to set a personal preference on who is and isn't allowed to call in if they are ill. The hardest part of the job is also the most enjoyable part, which may be hard for some to understand, unless you too are in the customer service industry. It is so rewarding to help someone reach a goal or obtain something that they are in a real need for, and in doing so you have met a new person and made a new connection. I am a very outgoing person and love to strike up a friendly conversation with anyone that I meet, so it is great to work with so many new faces every day. That being said it is hard when it comes to collecting on delinquent accounts because although the customers aren't personally angry with you, they are angry at the situation they are in, and will say and do anything to show that they are upset with you and what has gone on. This is hard, but also rewarding when you are able to find a solution for both parties.

A typical day at work is coming in at 9:30, do our open procedures and print calls and work on what mail needs to go out to our, tax office, after that we make our calls which are sectioned off, from our customers that are late from 1-9 days late to 10+ late and our friendly 3 day reminder, and during our store hours from 10-6, we have customers come in either getting a loan, or refinance their accounts, or questions about their accounts, if we get a new loan we have specific procedures to follow to keep us and the customer secured, we have them sign a disclosure form and get their info on their vehicle and from title, now if its a title transfer we have to call the tax office to see how much it would be and then we would quote customer with transfer fee and amount they will be walking out, if the value of the vehicle is there as well, after that is taken care of we then have customers fill out a quick application and we then enter into the computer and  then print out a contract which has to be memorized and said to our customer, which is also to read the contract to know how we are taking care of our customers and as well as us, every month we have a week that our repo guys come out and pick up customers that decided not to pay on their account, and we have procedure's to follow with that as well, for example we have to get a skip trace of where the customers has been recently and we have paper work to fill out to be able to pick up vehicle, and after vehicle is picked up after that we have to enter fees that get added on to the payoff because there are fees added to picking up vehicle and for keys to be made as well, and in the future they go to auction and those fees get added as well, after that if the day of work is done we do our us ale  end of day we do our closing procedures, and that's the day

Typical day at work open the store first thing I do is clock in open safety drawers then count petty money put an put in the drawer. Make sure the office is clean then we do collection calls make sure accounts to prevent account to go fall in default. Collection calls also keeps us closer to our customers to update and accomadate with them to keep them from going to competitors. When customers walked in we greet them with a smile issue and try to get them as much money as they need for their car title. To better bond with my customers I sat down and help them fill out their application. I explain the contract to my customer and they leave always remembering my name and also help them in any more ways I can as far as reminding them about soon coming promotions or our referral programs. I make sure to cash his check to prevent any problems for my customer as far as cashing his check. When customer leaves I file his paperwork and move on to the next step and sent out title to the tax office to get lien. If the phone rings I make sure to answer in a welcoming way and try my best to get the customer in. I also handle any king of repossesions fax paperwork make sure the paperwork is well reviewed before sending to the repossesion company. At the end of the day I count my petty cash do our store's DOR and make the bank deposit.


I enjoyed this job I cannot lie but the change in management made this place a nightmare. When I started I was a CSR I was moved up with in a year to Management and I got along with my area manage and all that was within the company. The one day the decided to allow our store to be managed by a different area manager who was very demanding rude and hard to please she did not like me and constantly stated it to the other store when she visited it was stated months before I was terminated that she would get rid of me but there source of the information did not want to reveal herself so I had to keep the info that was given to me all to myself. So when the came up with the reason for my termination I was already read I had been warned before hand and I did not say a word I picked up my thing told them to have a nice day and went on about my business. (The reason on file for termination is that I failed a mystery shopper call that was made to the store, what the did not know was that I knew the call was made from inside the company and by someone the manager previously managed. How do I know she did not tell her to give me the score that was given so that she would have reason to fire me.) I feel like it was all a big set up I had worked for this company 3 years without incident and that was all it took to lose my job not fair but life goes on.

I suggest  you keep looking!!! this company is liars and discriminates. Like most corp. companies they will try to sell you the product to get you in, once your in (employed) you will have HIGH demands and your job will be threaten everyday by upper management. You never knew day to day if they would change the policies and what they would throw your way. being a store manager myself well you have more pressure on you then the area manager, and the CSR are treated poorly by all. this company fails to see that the store manager and the CSR are the face of the company, with us they would not be rich and employed. I suggest you go to a company that cares about you and understands you are the face of the company and THEY NEED YOU, NOT YOU NEED THEM! to many jobs out there right now to just settle with this one. KEEP LOOKING ANF RUN FROM THIS COMPANY!!!!!
FYI: they loose ALOT of employee's, they don't have enough people to cover the stores so you will also do other stores work as well, o and they make you stay late if you don't complete pages and pages and I mean pages of collection calls..... that is the main part of this job " COLLECTIONS" so go work at a collection agency if you want this job.  JMO!  good luck with this place

It starts out ok. You learn the process of loaning. If you’re lucky, you’ll like your coworkers. Management is promote from within but not based on skill, mainly who does what ever the boss needs as often as needed or who is the best trained because the manager just quit. Your days turn into full time collection calls. It’s mandatory and monitored. You have to do it. No cell phones, immediate termination. Business casual dress code. No overtime opportunities. When I was hired I was told I would work 10-6, our holiday hours were 10-7 and stuck even after holidays without regard to what we felt. I was given $1 raise because I traveled to other stores but couldn’t write off gas or miles. Otherwise, there are no raises at all, not even yearly. No vacation time until after a year. 1 pto day every 3 months. No opportunity for overtime as you are required to work (in most stores) 10-6 and 9-2 on Saturday with one day off, Sunday is your other day off. It’s just not fun, it’s boring, you’re a collections agent and all your customers are doing shady business and it falls on you if something goes wrong. I was hired to work with customers in a retail environment, not do collections for 9 hours a day everyday.

I’ve worked here for a while. I have never taken time off that wasn’t earned, I stepped up to fill in whenever and wherever I was needed. I was told on multiple occasions that if any managerial opportunities presented themselves, that my efforts would be remembered and rewarded. Over the last few months alone, not one, but several managerial positions opened up, and guess who was passed over every time? What’s worse is that the most recent time this happened, the manager job was given to someone that had put in half the time I have, and is far less reliable than I’ve been. Do I have my personal areas to improve? I’d be a liar if I said no. Everyone does, but I’ve been told of how much I’ve grown as an employee since I started, so it’s a punch to the gut to put so much into a job, with nothing to show for it, especially when the majority of my feedback leading up to this point indicated that I’d be moving up in the company. Now, I’m currently working under my THIRD manager in the last four months, and with every one, I’ve been told different ways that the job is “supposed” to be done. To say that I’m frustrated with this company would be an understatement. If you’re looking to work for a consistent work experience that values the time you put in, I recommend you look elsewhere. I know I am.

Earned a reputation as a valuable and cooperative coworker by being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; assisted  other staff to become familiar with policy and operations. 
I was promoted to Manager and given a raise twice before my 60 day probation period. 
Compiled reports, such as cash receipts, customer-bill charges, and sales for accounting and management purposes, or supervised clerical workers preparing reports. 
Observed checking, billing, and cashiering activities; counted cash; and reconciled charge sales and cash receipts with total sales to verify accuracy of transactions. 
Supervised office personnel ensuring all duties were performed accurately and timely. Trained office staff and provided tools they required to reach expectations and achieve objectives. 
Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service. 
Professional representation as first point of contact for Title Loan Company, implementing initiative to ensure the smooth functioning of a busy reception area, and efficient operation of an extrem

Pros:
The company offers a supportive work environment with responsive management that helps employees feel like valued members of the team. Building connections with coworkers and clients makes the work rewarding and creates positive day-to-day experiences. The job duties are straightforward, and expectations are clear, making it easy to succeed when procedures are followed.

Cons:
The work can become repetitive and physically or mentally exhausting, especially considering the level of compensation. Employees may occasionally deal with difficult or hostile clients, which can be stressful for those not accustomed to handling conflict. The role also involves a significant amount of paperwork and frequent communication between clients and management. Advancement opportunities are limited unless an employee consistently takes on responsibilities beyond their pay grade.

Overall:
Overall, it is a good company with a positive team environment, but it may not be the best long-term option for those seeking higher pay or career growth opportunities. It can be a solid place to work for someone comfortable with the workload and compensation offered.

Top Job Titles	Average Salary
Customer service representative 843 salaries reported	$15.86 per hour
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Store manager 1 salary reported	$21.75 per hour
Office manager 3 salaries reported	$19.17 per hour

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