senior maintenance person

promoter

administrative coordinator

crime analyst

project manager

Louisville Metro Government

I worked as a Communications Specialist I (i.e. a Calltaker/911 Operator for Police, Fire, and EMS) with MetroSafe for eleven years. My duties included answering both 911 and non emergency calls and handling them appropriately.

 It takes a minimum of 6 months to complete the hiring process, and includes: multiple tests before the interview to obtain a spot in the interview "selections", background checks, a polygraph, a psychological evaluation, hearing test and drug test, along with multiple interviews. If you are hired you will complete a 6-8 week Academy, then 4-6 more weeks on the floor with a trainer before being released to complete the rest of your first year's probationary period on your own. 

You will be assigned a specific shift, but due to overtime and agency needs you will work multiple shifts multiple days of the week. They have the right to "force" you into overtime up to 16 hours at a time before they are legally required to give you an 8 hour break in service. They can do this every day you are scheduled to work. You WILL work multiple 16's and you WILL work every shift. It takes about 7 years to obtain a spot on "day shift" which is given according to seniority, but again, you will work other shifts as needed. 

They have a high rate of turnover and have constant overtime needs. People apply for the money, but can't handle the job needs or schedule over a long period of time. There are no holidays off unless it falls on your regular off time. You schedule your vacations a year in advance, and they are awarded by seniority. There is no Christmas/4th of July/ New Year's/ Thanksgiving for those without several years of seniority. You cannot plan anything on the days you work because you don't know if you will be staying over or forced back in early that day. You miss A LOT with your family. But the pay and benefits are great. You just have to determine what it's worth to you. 

Management is a joke. They do not communicate with each other, let alone their employees. They can pull up a call or complaint from something months ago and then discipline you for it. There is no transparency as to where your complaints come from, and yes - you will have them no matter how good you are. It's inevitable in this line of work, even if it isn't your fault. 

There is so much left open to interpretation that you can, and will, be disciplined for something "someone else would have done differently" even if you did not actually do anything wrong. Example "I would have said it this way instead because it sounds better, therefore you lacked an appropriate amount of customer service". It is VERY customer service oriented, and you cannot tell someone no, even if it the situation dictates that there is nothing we can do for them. You will send an officer, wasting resources and money, to tell them no instead. 

The atmosphere is like being back in high-school. Everyone talks about everyone, management included. If you have FMLA, the world will know. If you use it, the world will know. It's very cliquish and gossip runs amok. Some employees can do no wrong, and others can do no right. Favoritism is rampant. 


You must be very skilled at compartmentalization and multi tasking. I was a trainer for several years. No matter how good you think you are, you will still need to learn the right way to "separate" your thinking skills. You need to be able to listen to the caller, listen to the background and compare with what the caller is saying, listen to your coworkers and compare it with the information you have to determine if it's a duplicate or related call, think about the info you already have, think about the info you still need, and be typing and communicating with those across the room who are on the radio. You must do all of these things at once, all together, and without a pause in your communication with the caller. It is not for everyone and not everyone can do this regardless of how much they might want to. I would tell my trainees to practice this way: 
 *Go home and turn on the TV. Turn on the radio. Call a friend who will take this seriously. Now, tell your friend to have an "active" conversation with you, meaning asking you questions about what they are talking about to make sure you are engaged. While you are talking to your friend, write down every song that comes on the radio and what time, and make sure that you are also watching the TV and noting every time a new character comes on the screen or one leaves. 
If you cannot learn to do this, you cannot do this job.
 
I know this has been a super long review, but it's because they deserve the right people applying for it, and you deserve to know what you are getting in to. 

If you want an opportunity to make a lot of money, this is it. If you can look past the very real picture I have painted for you to focus on the fact that you are the FIRST First Responder, as they say, and you enjoy getting a real chance to help people, this is for you. I have delivered multiple babies, helped save lives, and given CPR instructions so much that I can do it in my sleep while crocheting a blanket and still not miss a step. 

This job does have its rewards as long as you know what you are giving up when you go in.

I’ve been told that only a few years ago was an amazing place to work. Assistant director is clueless and micro management is rampant. She does not know what she is doing and she thinks she’s the answer to metros prayers for an improved parks system! Has an advanced degree. Useless in helping he parks only worked there less than 6 months and grew increasingly stressed out and hated going to work!  Veterans jumped ship like rats.  Was told so many veterans left early gave up part of their retirement to get away. Ran off two veterans because they got hurt at work and she didn’t want them to get extra money for retirement! Clueless that’s the only word for her ! No room for advancement if you do you job, only advance if your among the chosen few. Sad and no one cares anymore! Do not work here if you have a work ethic. Won’t make any difference. They don’t care. Director is a ghost is worse than useless. All he does is pick up a BIG paycheck and hide! Never see him out in our decayed parks. Put new carpet in admin building but have rotting maint shops. Trucks falling apart. Supervisors let them get beat to death. Brand news trucks in terrible shape!  too much management. Top heavy. Low pay old worn out equipment no money for tools or anything needed. Have to beg for everything. Supervisors are frustrated and most are terrible. One is a good supervisor but she is almost out the door.  DO NOT WORK HERE. Run Run Fast run far   I was only there for less than 6 months and was targeted and written up for very minor things. Thrown into a shop in terrible shape and held responsible for former supervisor failures  one supervisor tried to help me but she was treated terribly for no reason!!! I left and feel so much relief 

Manages departmental budget, develops budget documents, manages contracts, executive budget material, legislative, and agency briefing materials. Interprets policies for budget and operational revenue and expenses, provides training on financial system and policies and procedures, implements policies to accomplish the departments core mission through budget and financial management, mentors and provides guidance to departmental staff, prepares analysis of departmental operations, provides technical expertise on budget, expenditures, and procurement; analyses data, prepares forecasts, and recommends solutions to financial, legislative, and policy issues. Drafts legislation for grants, budgets, ordinance amendments, and other fiscal or policy changes deemed necessary. Manages grants and grant policy implementation.

What is the best part of working at the company?
Steady full-time employment,decent benefits, opportunity for growth as well as future retirement. 

What is the most stressful part about working at the company?
Not as much stressful as "negative" that there's very little "comradery" between coworkers. I could assume it's due to the amount of mandatory 2 days per week overtime but THATS more  related to "fatigue" than comradery. 

What is the work environment and culture like at the company?
As noted no comradery,56 hour work week leading to worker fatigue. There's also a "separatism mentality" splitting the coworkers into 4 groups which is puzzling leaving me unable to determine as to WHY this is happening(a new employee of 2 months).

What is a typical day like for you at the company?
In this department...there's NEVER a typical day.

What is the best part of working at the company?
The pay check was literally the best part... the people were two faced, the working atmosphere was toxic.

What is the most stressful part about working at the company?
Maintaining composure and decorum despite those above acting as if they ruled the world as untouchables. 

What is the work environment and culture like at the company?
TOXIC.  That is the best way I can describe the work environment and culture.  If you're one who thrives on talking about others behind their back and pointing fingers, then you will do well there. 

What is a typical day like for you at the company?
There was no typical day.  Management was so scattered that training was piecemealed together.  Everyone was more concerned about who was friends with whom and who said what about who.

The run volume is high and the employ turnover is even higher. It's rough working for this service, the pay is only good if you work a lot of over time but, don't worry you'll be working lots of forced overtime (they can also make you work on your off days). In terms of the rest of the country this service is years behind if no a decade in terms  of patient care and skills partially due to the lack of trust the state EMS board has in there providers and stagnation in the command staff due to the usual "good old boy" promotion. The problems here are many that other services have but, most employees work really hard and are trying to make this service better. I fear it will take a great deal to make this service a productive and not so toxic place to work.

Horrible management, director and assistant director.  Every single department that dealt with the upper management complained about the communication, how they were treated and talked to. There is no training program, throw one another under the bus mentality, no room for growth or development, hard work environments, treated poorly by the public, no work ethics or morale. It was very stressful and uncomfortable in the office areas. Departments in the same agency did not communicate with you and treated you poorly.  Bad management style.  Do NOT allow for management the ability to turn anything around on you. Everything will be used against you with no accountability or responsibility. Management will not stand up for you.

Louisville Metro government is a great city government to work for! Each department works hard with limited resources and technology to achieve their goals. People are dedicated and we always meet our deadlines. The hardest part is the pay. In private sector, you can get 30% more on average depending on the position. The benefits are management but limited healthcare options. There is no health incentive which would be beneficial in todays work culture. Technology is years behind so often computers are old, slow or do not work at all. Each departmen has to cover that cost and it is expensive.

I have been working with at risk families for the last 10 years within the community providing clients with resources and services to help stabilize the family.  I currently am working at youth detention services within the court system going to court with all the youth in our continuum (secure, hip and HA/HSP).  The experience I have gained from my current and previous employers, I think could be a great asset to the successful track with any new employer.  My studies in conflict resolution could be a tool in helping deescalate behavioral issues and/or reaching resolutions toward bullying.  These skills are also transferable when building bridges between school administrators and parents/ guardians.

I worked as a part-time GIS Data Collection Aide in the Urban Forestry Division, which is a smaller part of the Louisville Metro Parks & Rec department. This job mostly consisted of field work that revolved around inspecting/inventorying trees and potential tree planting locations throughout Louisville/Jefferson County. The pay could've been better but the job provided lots of freedom and it was quite fulfilling to see my work lead to tree plantings across the city. My boss and my coworker were very laid back and provided help if I needed it. If you like being out in the field, working on your own, and trees this job is a good fit. As a bonus, you also get to explore the city and talk to strangers.

Top Job Titles	Average Salary
Senior maintenance person 29 salaries reported	$18.93 per hour
Promoter 14 salaries reported	$31.65 per hour
Administrative coordinator 6 salaries reported	$23.43 per hour
Crime analyst 6 salaries reported	$24.60 per hour
Project manager 10 salaries reported	$71,989 per year

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