sales associate

showroom manager

store manager

assistant manager

department manager

Lovesac

The company strives to create an inclusive, loving, and caring employee base.
They encourage you to do your best even after failure- and I’ve seen this from all levels of management, experience, and tenure. 
Weekdays tend to be boring- the company does external marketing regularly to encourage visits to the website- however does not EVER refer customers to go in-store for consultation. This often leads to order issues that are brought to showroom level- and expected to be solved there with no previous knowledge of the order beforehand. While this is manageable, it should be more encouraged to visit the showroom to mandate the quality they provide with their products. 
Additionally, while this may not be applicable to other individuals in different locations, I have noticed a severe lack of communication from upper management. District level and above. I have met our regional director- it was an extremely pleasant experience. They were knowledgeable on the product (surprising for an external hire at such a high level), and offered us tips for streamlining our paperwork solutions. 
I had brought up an issue that I had recognized at the company- and while they did meet on a one on one basis with me, I did not receive a solution that was satisfactory to me that would have allowed me to stay within my position long term.  Mind you, this conversation and visit with them was one off- I have barely seen or known of any interaction with our district outside of this.
District management is a different ballgame- while there is support available, I noticed a severe lack of commitment to our showroom. This is unfortunate, as I find our district manager pleasant, however their inability to assist our showroom at almost any level at any time without what seemed to be extensive scrutiny soured my taste to the upper management.
These issues however, are very minute in scale compared to the experience I’ve had at our company. I am an extremely high volume salesperson, and within that I have had constant encouragement to do my best. I’ve even been asked by management to assist in explaining my sales process to new hires, and feel extremely appreciated in my position. Their appreciation for employees is very apparent in every way- except compensation.
My compensation for the volume of sales I was producing was EXTREMELY sub-par. There were times where I, as an individual, had processed ~$45000 in sales in a single day, and was compensated absolutely nothing but my hourly rate. My hourly rate is not at all reflective of how I perform, nor is anyone’s. Of course, tons of thanks and cheers were in order from other members of the district, however I still felt financially unappreciated during this period of high volume. There are promises of wonderful and high dollar bonuses while being hired, however I have only seen one, and even that was disappointing. I am not at what I consider a livable wage, even including bonuses. I have brought this issue up to multiple members of management, just to receive a disappointed face of “I know.” from each one of them. It is an unfortunate reality of this position.
There are troubles in this company, the main one being during times of low-volume. The days are a drag. They are extremely boring. I will be entirely caught up on all order, outreach, and extended communication, and still find nothing to do. At this time, we are expected to do the aforementioned. Once you’re done, and there is nothing to do, you have to just sit there. During high volume- it is extremely fulfilling for someone who enjoys high-pressure, constant conversation, sales experiences. That’s me! I love it. Unfortunately, these times are only available during high percentage sales, and holidays. There are opportunities to do “CLove” and Costco shifts- CLove mainly being solving misunderstandings from clients and the resolution of such, and Costco being self explanatory. Selling at Costco with a limited variety of options.
I’ve learned tons from this position- and that is exactly what it is. A phenomenal opportunity to learn the ins and outs of sales in a confined retail environment. Unfortunately; this is not something I can do as a career. I enjoy pressure and stress too much to continue with some of these days during the week of an absolute slog. To me, even while being compensated for it on an hourly wage, it feels extremely unfulfilling. This is not at fault at the company, and is more of a showroom-showroom issue, so I will not misjudge the entire company based upon this.

Overall, if you are looking for an introduction to sales within a retail environment, this is a great opportunity for you. I highly recommend it to those who want to build their skillset, and are willing to take the time to understand everything about a product and overcome common objections. This is the basis to all future sales positions, and for that, I thank the company.


This is the most mismanaged company I have ever worked for. The word "turnover" was invented purely to describe this company's accounting and finance department. Average tenure is measured in months, not years. Managers leave quicker than associates. People have quit with no notice on numerous occasions. Associates are left picking up the extra workload with no clear direction from upper management until they are lucky enough to find another job. Expect to get performance reviews that are disconnected from reality. Bonus and raise structures are outdated and favors upper management despite years of record sales growth. The pay scale is atrocious and benefits are expensive. Cost of living adjustments don't come close to acceptable. Promotions are a pipe dream. KPIs are not only ever changing, they are also unachievable, unrealistic, unmeasurable and commonly out of your control.

The most important factor is the non-existent work life balance. You will be expected to work on weekends and holidays. The salary is extremely low given the amount of work expected. It is impossible to take PTO. You will feel stressed every time you step away from the computer for more than a day. If you have a family do not entertain working here.

Prepare to have a constantly increasing and unmanageable workload until you break, regardless of how competent you initially are.

Systems are archaic and automation is an afterthought. The accounting close process is never-ending and a disaster every month due to poor system implementation and manual processes. It has not improved at all in the time I have been with the company despite the empty promises from the unsympathetic and micromanaging upper management. Investment into new software is ignored in favor of throwing money at outside hires who inevitably quit. Software implementations that do get approved are executed so poorly by the IT team that employees are forced to revert to old processes. Time and time again new hires try to create better workflows and time and time again they are ignored or quickly buried with work. This accounting department is the textbook definition of a hostile work environment and HR is powerless to do anything about it. The department is low key racist. 

In conclusion, you will be micromanaged at every turn and they will work you to the bone with no appreciation. I can not emphasize this enough : This Is A Thankless Job. Anyone who values their own personal health will stay far away from this chronically understaffed and overworked department. There is no room for growth at this company. 

The people at Lovesac on the store level are what will truly make you want to stay. It is very family oriented with small teams so you get to know each other quickly and most of the people are absolutely amazing to work with. You get very close with one another! If you are a showroom manager or higher you will get paid fairly.

If you are a part timer, they will expect you to bend over backwards for an extremely low amount of money per hour. If you want to make it to the manager role, you have to suck it up for 1-3 years with awful pay and an erratic schedule before you can be considered to be promoted. You will also get no benefits, or paid time off of any kind. There is also no commission so what you get is what you get. The con side of the "team" atmosphere is a lot of times Part Timer's who are supposed to only be focused on selling, also end up having to help out in areas where they shouldn't really have to.

The company put so much work load and pressure on your DM they will quit within a year. After being there many years I have been through a lot of different district managers. Most of the DM's were absolute doll's who I really enjoyed working with but as time progressed you'd see their sparkle dull and then they ultimately quit, as they get ZERO support from RD's and above.

In a time of COVID-19 where hiring in malls is next to impossible, they don't care about what is going on and will write you up if you haven't hired a full team within 30 days. You cannot light a fire under a manager to get them to hire if they are already working very hard everyday to get a team hired. No one likes working alone open to close every day of the week but hey, write them up anyway! This happened on a district wide level and many managers left after this.

They are currently in a state where every showroom is EXTREMELY understaffed for quite some time now and upper management does absolutely nothing to help other than make you feel like an idiot.

It was a little bumpy at first with a couple of managers who eventually got fired, but the company itself and the attitude of the team is so positive and refreshing. My parents had owned one of the couches but I have learned so much more about it since I've joined the team. Not only that but knowledge on fabrics, and the kinds of bars I need to set myself for quality of life. Our founder created something to be lived on and loved forever, not roping you into gimmicks where you need to upgrade and buy every year. We create an environment that's inviting like family and we really build customer relationships to give them the best we can offer, instead of much like our competitors where they only see a wallet walk into their store. Sure the company has found other ways to make money off of you rather than making you buy a new couch every year, but they're reasonable standards of living and I don't feel like I'm pressuring anyone to buy anything. Hard part is encouraging people to sign up for the credit cards, but it's a hurdle that can be made past. All of my co-workers keep the positive atmosphere going, my (new) manager is very understand that life happens and schedules need to be a certain way and there's no scolding for trying to reserve a weekend off every once in a while. That can be hard to find in the retail world.

I loved working for this company I just wish it was either a different location or staff. You do have some employees that take advantage of discounts in my case majority of my team was let go leaving just my manager and I to kinda fend for ourselves. It was up to my manager and I to recruit for our own store to fill positions which was kind of annoying. There's a lot of communication with upper management which is a plus but not much help when your store is understaffed. With this company it seemed like as long as you're producing numbers you can pretty much do anything. The hours are pretty nice so picking up extra shifts doesn't really ever feel like a pain. The training is a very long and boring process that is outdated, half of the things you learn you won't even apply in your actual role at the company. With that being said the system NEEDS WORK! Checking customers out should not take 15-20 minutes. There where times where iPads are literally clocking out on you, clover machines not working with you. It takes years to apply a simple discount to someones order and you will have customer that will get agitated with how long the process takes to make a purchase. Most will be understanding. I do feel like this company is what you make of it. It's a pretty chill job for anyone maybe in college or just someone looking for well paying retail job without having to worry about commission. 

I have worked for this company for nearly three years, across three different stores (and traveled to many more than that). I have held 5 different roles, and each one of them was challenging and rewarding. Not to mention- loads of fun.

If at any point, you think, "Well, that's easy. I can do that job." Think again. This is not a "clock in and clock out" job- or place to work. You must be amazing. You have to care. A lot. Luckily, Lovesac makes it easy to care. The entire team from store level to HQ to the CEO is full of incredible people. Sure, there are some sour grapes along the way, but isn't there anywhere? At least there aren't many here- and those ones don't last long. This company is a fun, enthusiastic, unbelievably happy team of people to love. 

Need some support? It's around you. Need some pep in your step? Motivation? Love? Help? Creative solution? Need to scream and swear and vent? Need to celebrate a win? A birthday? A customer story? Funny customer picture? We got you. 

Hands down, the best place I have ever been proud to be a part of in my 15 years of retail. It's also NOT ANYTHING like retail. Yeah, sure, stores are in malls. Whatevs. That's just where the customers are. 

It's a team of amazing people, who are PROFESSIONALS at what they do, and choose to have a BLAST being #1. I wouldn't trade this experience for anything. It's worth more than any monetary amount. I clearly love me some Lovesac.

Lovesac is a pretty good company to work for if you don't take yourself too seriously. As long as you get on the good side of the right people, you are pretty likely to be in a position for growth. In terms of upper management on the corporate level, they are a little unorganized and tended to function like they were a brand new company. Lovesac has been around since the 90's. In terms of the showroom level, the culture really is what you make it to be, I worked on a few different teams and it was different at each location it really depends on who the showroom manager was. If you're looking at a management position, I would be careful to not take on more than what is in your job description unless you are willing to go 10x the extra mile, they made middle managers do call center work during the pandemic instead of hiring more call center workers. In terms of job security, as long as you want to be there, you have a job with Lovesac. Also- the newer bonus/incentive program is garbage, don't count on that bonus unless the WHOLE company makes the arbitrary goals they set that nobody can give you a straight answer on how to accomplish. 

It's sad to see what could be such an awesome company to work for, treat it's employees so poorly. When will corporate companies realize that they need to invest in their staff? I worked here for as long as I did because I love the product, my store manager and co-workers were the best, and I was hoping things would turn around. It's not an easy job- no sales job is easy. We had huge sales goals with no incentive. I hit those goals because I enjoy working hard, but for minimum wage? They offer no benefits and keep everyone at part-time except for management. No wonder they can't keep stores staffed. Anyone looking for retail can stand in a Marshalls, do 10% of the work and get paid the same. Anyone looking for career advancement, don't listen to their lies, they never hire within. I watched my store manager, the top salesman for 7 years straight, get denied promotion after promotion. I watched my co-worker get denied Assistant Management position because she "wasn't cut out for the job" even though she was the #2 salesperson in the company, had amazing customer service, and had been working there for five years. 

Overall, until Lovesac can put employees first, don't work here.

Working as a Sales Associate at Lovesac offers a blend of rewarding and challenging experiences, making the role a mixed opportunity. On the positive side, Lovesac emphasizes a fun and innovative retail environment centered on customizable, high-quality furniture. Sales Associates benefit from learning strong customer service and consultative sales skills, since the products require explaining features and tailoring recommendations to each customer’s lifestyle. Commission opportunities can also provide motivation and financial reward.

However, the role comes with its challenges. Retail schedules often demand evenings, weekends, and holiday availability, which can limit work-life balance. Meeting sales quotas can also add pressure, particularly in slower traffic periods when customer volume is low. Additionally, because Lovesac is a specialized brand, associates may face steep learning curves to master product knowledge.

Overall, being a Sales Associate at Lovesac can be both fulfilling and demanding, offering growth but requiring resilience.

The job is for recent high school graduates, not experienced sales people.
Everyone makes the same amount with no commission and previous experience is not appreciated by upper management - the company is still 10 years behind in it's sales techniques and are just now making purchasing system improvements.
There are no growth opportunities within the company and they do not promote from within. You will have to train your superiors yourself with no benefits and there are no full time positions, only PT Sales Associate.
Management is highly unorganized and you need approval from a district manager to move forward with most things but they don't respond for days.
You have limited resources to help out your unhappy customers, only managers can do returns and you need approval for the smallest things.
The actual product has a lot of inconsistencies that create unhappy customers.

Top Job Titles	Average Salary
Sales associate 1844 salaries reported	$17.01 per hour
Showroom manager 120 salaries reported	$30.96 per hour
Store manager 68 salaries reported	$36.94 per hour
Assistant manager 25 salaries reported	$24.36 per hour
Department manager 21 salaries reported	$26.09 per hour

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