diesel technician

counter sales representative

salesperson

parts driver

outside sales representative

M&K Truck Centers

A typical day at my work is, I come into work. Automatically everyone greets you with a smile and says Good Morning! My managers are so welcoming, no matter the time of day or a situation they never get frustrated and are always eager to help me if needed. They always make sure that I am okay and if I need help with anything, Of all the places I have worked, I have never had management that actually cares about their employees like M & K. I think the hardest part of the job would honestly be trying to learn our spreadsheets, only because I was taught a different way in Excel prior to this job, but ever since I started working here I have learned so much about Excel that I didn't know before. The most enjoyable part would most definitely be, talking to customers, I am a people person and when customers come up and their happy and willing to have a conversation. I absolutely love that, My goal everyday is to come into work and try the best I can and make sure that every customer that leaves our doors at least has a smile on their face This by far is my favorite job I have ever had. I'm hoping to be here for a long time and watch our company grow even bigger, and maybe move up in the company. Their is always room to grow in our company. If you're nervous about applying, don't be we are all a family here and treat everyone as equals. 

Regardless of tenure or dedication, employees are often scapegoated for problems that originate from poor management decisions. Rather than addressing systemic issues, leadership deflects blame to protect themselves—even if it means terminating high-performing staff. There is little to no advocacy from management for their teams, and internal advancement is exceedingly rare. Instead, individuals with little to no competence are brought into leadership roles, further eroding team morale and operational efficiency.

Employee well-being is clearly not a priority. As was candidly stated by an M&K general manager: “They are here to make us money, and if anyone has a problem with that, they are replaceable.” Rather than fostering collaboration or seeking practical solutions, management routinely assigns the workload of two to three people to a single individual, only to later question their performance.

 It’s not uncommon for locations to operate without a service manager, highlighting a disregard for structure and leadership. Promises are frequently made to placate employees, but the moment concerns are raised or questions are asked, those same employees are quickly dismissed.

I got a position as a diesel technician at the Gary location about 6 weeks ago and I have loved every minute of it. Awesome environment, all the shop tools and resources I would’ve expected at a dealership and many I wasn’t expecting. The other mechanics are great and everyone works together as a team. One of the lead techs has a motto that follows suit with pretty much everyone in the shop: “we’re only as skilled as our most unskilled mechanic”. I can’t express enough how much I love and appreciate this company. Benefits are pretty much unmatched in comparison to other similar jobs in the area. Family health, vision and dental insurance all paid for by the company which is a huge pro. All the parts people are pleasant to work with and super helpful as several were shop mechanics for many years. The management is super nice and understanding and seem to have made if their goal to ensure that their subordinates succeed and grow. Can’t say enough how awesome this company is and I plan to stay with them until I eventually retire

Overall, M&K Truck Centers is a good company to work under. There's lots of good opportunities here to diagnose, repair, and maintenance Heavy-Duty and Medium-Duty Volvo, Mack, Hino, and Isuzu equipment. They are good people to work with day in and day out. I am thankful, blessed, and proud to say I am an employee here at the Byron Center location. Though communication can be difficult at times, having a little bit of patience with colleagues will go a long way. They like to keep their employees employed here and it shows. There are many employees that have worked at this location for many of years and know what they are doing. The GM is a great guy. He is willing to listen and hear to what Technicians have to say and sort out any issues that may be experienced. I would highly recommend working here, they treat their Diesel Technicians well.

I've been here about a year and a half. Onboarding was a little rough and took some time. The company has pivoted to offering a lot more all-makes parts since I've been here, so processes and inventory for that are still being establshed & improved every month. We have a great relationship with our vendors & you will be given whatever support you need from them.

The company is expanding rapidly, and the goals reflect that. It can be stressful, but achievable as long as your location staff is all on the same page.

M&K is obsessed with hiring great people. Almost everyone is friendly and helpful. A few bad eggs here and there, but most don't last long. You can contact almost anyone in your role at another location & they will move heaven & earth to help you.

If you're thinking of applying, go on and do it. If you're new in your role here & having a difficult time, treat it like a startup. Be patient, learn from your peers at other locations, and let your management team know what you need - they'll make it happen.

Typical day of standing around waiting on some poor sole to brakedown and have no other choice. No customer base due to management has lost all accounts by poor work performed or terrible communication. Hard work with this company never pays off, its all about who is your buddy outside of the workplace. Lack of taking responsibilty for actions always someone else's fault.The benefits are great and the pay is average to above average for this career. The company is stable allowing employees to feel secure. The departments do not work well together as a team selling our product or supporting one another. The bar doesn’t seem to be set very high when hiring or choosing employees. Several employees are under educated for the position, lazy, childish, show up late on a regular bases and flat out just don’t care. The employees that care and take pride in what they do work two to three times harder to pick up the slack.

Working as a team is very important in any workplace. For me to be able to communicate clearing with my fellow co-workers is key. At times the communication is not there but it will soon be re-solved. Our "team leader', is one that does so much for those of us who for M&K truck centers. She is behind the scenes of most everything that is going on, and is always the one to GO to if you have any issues. This would be our great HR leader. 

For me the LIFE to WORK ratio is very skewed. It is very hard to balance these two items. This has to do with my job at M&K. However my management team has been able to work with me on whatever comes about.

The best part of working here at M&K is definitely the friendships that are built with your co-workers, and the work atmosphere.

If you are in Sales (New, Use or Leasing), run from this place! During interviews, mangers will lie and hype opportunities. M&K is not competitive in pay. It is a revolving door of uneducated used car salesmen.

Also, they will lie to you about your sales territory. In reality, your prime accounts in your territory have been claimed and taken by senior sales reps in Grand Rapids!!! This applies to numerous other locations. New truck sales and leasing constantly clash over potential deals.

In addition, management is extremely erratic and afraid of losing their jobs. Mangers will take credit for deals and will not help you get commissions. The majority of sales managers are old men at the tail end of their career who had little success prior to this job!

HR is very dishonest, unprofessional and an overall disgrace.

If you are in Sales (New, Use or Leasing), run from this place!  During interviews, mangers will lie and hype opportunities. M&K is not competitive in pay.  It is a revolving door of uneducated used car salesmen.

Also, they will lie to you about your sales territory.  In reality, your prime accounts in your territory have been claimed and taken by senior sales reps in Grand Rapids!!!  This applies to numerous other locations.       New truck sales and leasing constantly clash over potential deals.

In addition, management is extremely erratic and afraid of losing their jobs.  Mangers will take credit for deals and will not help you get commissions.  The majority of sales managers are old men at the tail end of their career who had little success prior to this job! 

HR is very dishonest, unprofessional and an overall disgrace.

Top Job Titles	Average Salary
Diesel technician 161 salaries reported	$35.44 per hour
Counter sales representative 45 salaries reported	$26.99 per hour
Salesperson 81 salaries reported	$70,710 per year
Parts driver 34 salaries reported	$20.92 per hour
Outside sales representative 61 salaries reported	$71,467 per year

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