caregiver

server

medication technician

memory care caregiver

cook

MBK Senior Living

This was one of the most disorganized and stressful workplaces I’ve worked. There were some positives, of course. I really enjoyed the people and relationships with coworkers I made here. Everyone was friendly and helpful to one another.

Pros:
Nice coworkers
Resident interaction 
Room for growth (kind of, more like movement since the employee retention rate is so low)

Cons:
This location is way in over its head, can’t keep track of employees and doesn’t try to keep up with employees that need the help most (i.e. care staff, kitchen staff, concierge) 
Very high turnover due to poor management
Very little training or assistance to employees which leads to large mistakes being made
Very money driven
VERY POOR COMMUNICATION- it’s rare you actually know what you’re supposed to be doing or what is going on. “Home office” was often the point of contact when we had questions and they rarely responded. Someone would tell you one thing, you’d do that and then get scolded by another higher up for making a mistake. No one is on the same page.

I would like to add a few things I’ve witnessed during my time working for MBK. We were “encouraged” to get our reviews higher on Google. Whether that be us writing reviews ourselves or encouraging residents with some sort of incentive. Most reviews and positive feedback for this location was likely skewed on the high end. 

Most managers were nice to talk to and cared a lot for our residents. Most were all collectively annoyed with MBK’s money driven policies that resulted in a decline in quality of care and resources provided to residents after the management switchover. Residents were also unhappy with this switch. There is a steady decline in the quality of employees due to the high turnover and inability to offer liveable wages.  All employees are burnt out, overworked, and underpaid. It sucks the soul out of you. I could go on but I think I have made it clear enough. 

This could be a very rewarding place to work! Seniors deserve the best care possible and being a part of that was wonderful. If you are truly inclined to work with seniors, this isn’t the worst place to start, as there are many positives. Avoid working here if you just want a paycheck.

I wouldn’t recommend this place unless they got new management and some staff members to be replaced. The management is horrible here, everyone loves to complain and blame everyone else but themselves and for the most part can be very rude, especially some of the managers. The time that I worked here, towards the end I would become very stressed due to management and coworkers to where I would become ill by constantly throwing up multiple times for months and when I eventually quit I found myself not throwing up anymore.. You get so overworked with constant demands because of how short staffed it is and because of that it’s extremely difficult to be 100% efficient with the work tasks that have been given to you and with that also being said, that’s where lack of communication comes in from coworkers. There’s always someone pointing fingers or trying to get involved in something that does not involve them. There’s a huge lack of help when you need it which I like to personally think it’s due to short staff but there’s been times when we would have the most on a shift we could have and it still just wasn’t enough people on the floor it seemed. A LOT of the care staff love to gossip and talk behind everyone’s back for the most part and every single one of them complain about their job and how they want to quit. Every single employee there complains about this place and how they want to quit and not just the employees… A LOT of the residents complain as well. They complain a lot about lack of management and certain caregivers that I won’t name on here. I would truly not work here until they fix the lack of management and replace some of the employees. A lot of the managers seem to pick and choose favorite employees so I would also be cautious towards that because you may not get good vibes from certain ones lol. I could go on and on to be honest but I hope you get the point. Good luck!

I worked as a server, always going in and out of the kitchen. The kitchen manager, who I wont give out info about, was a really nice guy. He was also the interviewer. However, everyone always criticized him of being a slacker for never being in the kitchen. Obviously he has other business to take care of, but the ignorance of the rest of the kitchen employees were pretty negative.

The kitchen was well maintained as well as the dining room. Some tough food would usually get stuck on the dishes, however, most are usually returned to be washed. The atmosphere really depends on which table you are serving and the demeanor of the coworkers that day since you're being helped and helping other servers too.

The seniors living there have varying personalities, and all of them never change. Mainly because it usually takes them a long time to understand what is actually going on in the first place. Most of them are either nice and friendly or nasty and grumpy. The grumpy ones always want to make your day worse, and the nice ones are just pleasant to be around with. The negative seniors have more of an impact on your emotions, and unfortunately they don't leave when you want them too. But when they do it seems like god just blessed you.

The pay is minimum.
No tips are received since you're feeding the same people every meal.
Stressful if you're not used to blocking out the negativity.
Lots of cardio and sort-of heavy lifting.
Breaks don't seem to outweigh the stress of working (unless you've got like a 4 hour shift or something)

"If it doesn't make dollars, it doesn't make sense "
Although the intention of a supportive culture is touted and the framework is present, the overthought programs and shortcomings when it comes to instituting them are countless. 
I have observed several staff from hourly to managers even at the corporate top tier pass the buck, offer support but rarely contribute other than to point out other departments failures and develop further programs instead of just rolling up their sleeves and helping. When hired, there were aspects that were plainly discussed and insured to me were functioning and in place. On my arrival and as I progressively learned, they were only partialy culiivated and mostly non existent. It was a version of the wild west and being the new sheriff in town is no joy. The damage had been done, and what was and is left is irreparable. As a professional,  I take the good with the bad most times, however the seemingly childish manner this facilities culture has been developed into and left to fester is concerning and difficult to be in. Most are appeased by being praised and getting by. While others take it on the chin, suffer in silence and look for greener pastures never fully committing. Seniors are an often forgotten swath of society and sadly those at this facility are just as lost and have forgotten the importance of true community culture. 
My pasture awaits me I'm sure.
I'll be sure to relive my experience here when the opportunity calls me away.
And I will be greatful for the journey and view it as an opportunity to know what NOT TO DO.


Corporate doesn't respond to employee or resident complaints and there is no HR accessible to employees on a daily basis, so I'll leave this here

I just wasted 1.5 years of my life here.
Ive never worked for a lazier, lower iq, more illiterate so-called Manager than they keep here at MBK Palisades. 
The fact that this individual still has a job here "managing" is a testament to this Corporations mission of pinching every single penny on staff while bilking the residents out of absolutely mind boggling amounts of money.
This just in, MBK; You get what you pay for. 
If you're sick of the sky rocketing employee turnover rate, try affording quality, vetted management, instead of resentful, spiteful, bottom of the barrel, court-ordered community service crew runners.
I could go on forever about the disgusting treatment I received requesting time off when my wife and I bought a house, when our child was born, or when my sister got married...
And don't even get me started on my annual review (which I was cheated out of) But no, this review is more about the day to day, unethical behavior, complete lack of respect and sheer laziness  displayed by not only my (former) boss but nearly ALL EXECS in the building.
The fact is, they'll sucker in compassionate people who care to help seniors, and then take full advantage of you once you start work. 
I only regret not walking out sooner.
Interested job seekers should steer clear at all costs.

A typical day at work isn’t too bad just having to do a lot but not getting help unless you’re working with good coworkers! You can’t really count on management ! They make a lot of accommodations and new rules but it’ll make ur job harder serving . Management \ supervisors when speaking to them about an issue they won’t do much until it’s gotten bad ! They aren’t professional whatsoever they favor family and also certain coworkers , give them more leeway ! They will ask you to do more task, bussing, prepping food , as you’re serving handling a lot of residents even if they’re supervisors available or manager! The supervisors / managers won’t even be  on the floor ! They don’t check on the servers and see if they’re okay ! Supervisors will have to run food or buss but they won’t do it . They will complain you haven’t done anything while they’re doing nothing!! The hardest part about the job is not being listened to , you can help the company/ dinning room /kitchen but they won’t appreciate you they will add more work load and you can do so much for them but you do something wrong they write you up or fire you ! Without communicating or warning and these are the same managers who say communication is KEY by the way! They have hired a lot of people and they had cut my hours without communication! So don’t work here if you don’t wanna deal with unnecessary problems!  And being OVERWORKED! 

They say "when you love what you do, you won't have to work a day in your life" and that pretty much holds true at MBK Senior Living. I LOVE my job but it's even more so because of the group of people I interact with every day, what our company does for their employees, and what we stand for. Our Leadership team has great energy, insightful ideas and truly does have an open door policy where they will sit down and chat with you any time of the day. They are always implementing new policies and programs to stay competitive and current, value everyone’s input, have great benefits, a great holiday schedule, some amazing perks (food, parties to celebrate holidays/bdays/meeting company goals, team outings, volunteering/giving back to the community), allow people to grow and take on more responsibilities, are a cohesive team that works diligently to always be better, provides a work/life balance, understands that life happens/allows some flexibility, and I could go on. Coming to work every day is a blessing. We support our communities and I am so appreciative of what everyone there does for our residents, family members and how they interact with other industry professionals.

Advice to Management:
Keep evolving and growing with the times like you are doing! Listen to employees at all levels to identify areas of improvement and make changes when needed. You are doing a great job!


I worked at dale commons in 2018 it’s possibly one of the stupidest decisions I have ever made working there as a residential care associate. The girls that worked there were nothing but drama and all they ever talked about was going out to rivets bar or out clubbing during the time they would call into work. We were always understaffed and one of the girls that was a Med tech at dale actually didn’t know what to do when one of their patients ended up passing away on them. And they were really freaking out to the point where they started crying because they didn’t know what to do. This place is very unprofessional and management doesn’t give two flying cares about there employees. A lot of the residential care associates talk a lot of garbage and bad talk about there clients because they never wanna help with changes when it comes to a patcient who is incontent when it comes to them using the restroom. Very unprofessional place to work at I wouldn’t want for anyone else to work here . The staff here are very underpaid for what they do. And deserve better . If you have a job interview or recently got hired here I would make a run for it if you don’t like working in a very disorganized and unprofessional company. Your better off looking for in home care working as a caregiver if you wanna be a residential care associate at dale commons

Don’t work here. No communication/support in all areas. Management not experienced and doesn’t take enough leadership. Staff gossips about each other every day & negative energy between the kitchen team and other departments makes working there unbearable. A lot of the executive staff that work in the offices look down on the kitchen team and are not friendly/personable. It felt very uncomfortable when HR took control over the kitchen when our chef left, which made things worse. Full time employees got their hours cut almost in half with no promise of getting it back. Schedule changes every week but no checking in with staff for approval. Asking servers to be both servers and dishwashers because the budget won’t allow them to hire more staff. HR told employees that because they were over budget they would have to take it out on the kitchen in all areas. Cutting hours, reducing quality of food and service, and all while increasing the numbers of residents/work load. Not worth it at all for the pay. Wouldn’t recommend this location to anyone. 

MBK recently bought out my facility's previous company. At first, everything seemed like it was going to be 100% awesome, but then things quickly went downhill. Firstly, the uniforms for memory care vs. assisted are awful. Memory care does not get scrub tops and instead gets neon polos that do not feel good to be in. Secondly, for a unit of 20 memory care residents, MBK thinks that only having one caregiver and one med tech is a good idea (even when there are multiple 2-person assists). Third, they have a mandatory meeting each shift, everyday. These are incredibly annoying as they interfere with caregiver work and often don't always pertain to what caregivers need to know about. If MBK truly cared about their staff they would work on having multiple people working in the same unit, not having one person on the floor all day long to get exhausted and potentially hurt themselves or other residents. While the company seems to care (and probably does care very much about the resident's quality of life), they do not care as much about their employees well beings and for that I can not recommend to work for them. 

Top Job Titles	Average Salary
Caregiver 1266 salaries reported	$19.30 per hour
Server 497 salaries reported	$17.73 per hour
Medication technician 402 salaries reported	$21.30 per hour
Memory care caregiver 296 salaries reported	$19.22 per hour
Cook 181 salaries reported	$21.43 per hour

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