quality assurance coordinator

scheduling coordinator

receptionist

client coordinator

medical scheduler

MES Solutions

This company expects you to live, breath, speak this job. I was so over-worked, I could never take my lunch break, use any vacation days (you don’t use in a year you loose them) & had to fight to get 3 days off when my father died. Of course it’s the salaried employees that are expected to work non-stop, mandatory overtime, especially at the end of the month, when we were required to work till 10:00 PM. If you did well, were able to finish the 5 or 8 (just an example) reports a day w/little to no rework, clarification requests, they’d just pile on more so your quality suffered. If you worked well w/difficult physicians, or were able to read the most difficult reports everyone avoided, you’d be rewarded with having to read them exclusively, but still expected to finish as quickly w/same quality. They expected more out of the QA department than all others combined. We were the hardest working, required to work the most overtime, only allowed to use vacation certain times of the month, if @ all & expected to have no life outside work. Wanted us first to arrive, last to leave. Were set up to work from home so anytime you’re truly sick, they still make you work from home, emailing & calling all day for stuff.  What was expected of us is what you expect from high salaried exempt managers of operations, department managers, high up HR. Especially for under $55,000 a year to start & no raises over 2% every couple years. Good benefits, coworkers (not manager(s) were amazing. Everyone felt bad for QA & did their best to not add to the stress.

What is the best part of working at the company?
Flexible schedule and able to work from home. 

What is the most stressful part about working at the company?
Management puts constant pressure on staff to maintain unrealistic quotas. It is nearly impossible to make quotas and maintain high quality standards given the frequently failing computer system and other factors such as setting low rates for reviewers. Then it is all QA staff fault if a mistake is made and they start talking about quality even though they set the staff up to fail. 

What is the work environment and culture like at the company?
Most people work from home so there is not much to speak about. Generally very understanding and willing to accommodate changes in schedule. Team members are generally supportive of each other. 

What is a typical day like for you at the company?
Check the schedule and start trying to figure out how to get 15 or more cases closed in the next 6.5 hours as 1 hour or more is assigning cases/answering emails/various other tasks. Supposedly two 15 minute breaks. This makes 6.5 hours so that makes 2.3 cases per hour to get to minimum. This is possible until you get a case with 7-10 questions or is a complete mess that requires a lot correction. Management says you can always make up the difference tomorrow if you fall behind. Except tomorrow will be the exact same struggle again.

I have never had an employer expect so much work out of their employees, not every department but anything to do with QA is expected to work tons of over time regularly, and it never ends. I had the best productivity with the least amount of clarification requests from clients and instead of being rewarded in any way I was given more work. They do not care how sick you or your child are, they expect you to work no matter what. I was only allowed 1 day off when my father died, and when my vacation days were about to expire I still had almost the entire 3 weeks as I could never get any time off. They don’t care if you have kids to pick up or a life outside of work, they expect you to to live your job 24/7. I have never been so over worked or stressed in my life. Towards the end of the month they start sending emails many times throughout the day telling us how much more money we need to clear for the month, how many reports have to be read and it’s extremely distracting when you’re trying to concentrate on reading reports.


I had a regrettable experience with MES Peer Review Services. The compensation they offered was not only terrible but frankly insulting for the work and expertise required. It felt like they were valuing my time and effort at a fraction of what it deserved.

Furthermore, the staff's expectations were beyond unrealistic. They demanded an unreasonably quick turnaround time for case reviews, leaving little room for thoroughness and diligence. Their incessant micromanagement and rigid guidelines stifled any semblance of professional autonomy.

The workload was overwhelming, and the compensation did not reflect the countless hours invested in reviewing complex cases. It was disheartening to see how little they valued the expertise and commitment of their reviewers.

In summary, my experience with MES Peer Review Services left me deeply unsatisfied and frustrated. Their compensation structure and unreasonable demands painted a grim picture of their regard for the professionals they employ. I would strongly caution others considering involvement with this organization to carefully weigh the costs against the rewards before committing.

I worked for this company for a few years and I did enjoy the type of work, and the majority of my co-workers. My enjoyment ends there. You aren't paid what you deserve (benefits are pretty good though) and the management focuses on what  you do wrong as opposed to what you do right. They are quick to criticize and barely ever give you kudos for a job well done. I provided excellent service for this company yet in the end when I needed slight accommodations due to my family situation they were not willing to bend at all. The frustration there is they were willing to make the same accommodations for other employees, just not me. The workers here are wonderful, and very hard working, it's the management that needs fixing. Either that or a union. I don't recommend working here unless you're willing to bend over backwards and "let the client run over you to make them happy." - directly quoted from head management. Also - don't count on annual raises, it won't happen. 

The job itself is rewarding. The benefits are good, the pros stop there. I enjoyed my coworkers, however there was little respect for the work that was done and the expectation of the employees was incredibly high. The position you are hired for will likely be the one you will always have. The pay is not considered a living wage. Expectations of ungodly amounts of work out of their usually understaffed departments /employees. I had some of the best productivity with the least amount errors or complaints from clients or leaders and instead of being rewarded or acknowledged I was given more work. They put friendships over their business relationships, some leaders/management have no business in their positions. They do not care if you get sick or have any emergencies whatever the case, they expect you to work no matter what. I have never been so over worked or stressed in my life. You can communicate with management what you need but they simply don’t care, situations never change! I would not recommend applying here

Managed office personnel, performed annual reviews, hiring, terminations, and lay-offs as required.

Recruited physician reviewers, examiners for personal injury, industrial injury, and disability claim reviews. Attended industry meetings. Marketed services and recruited physician reviewers/examiners at industry meetings. Oversaw administrative handling of physician schedules and appointments. Negotiated per diem leases for satellite offices.

Read and edited physician narrative reports.

Worked directly with the marketing team to ensure client satisfaction and problem resolution.

Working did not feel like work yet the company was productive and successful.

The manager that I worked for was in another state . Which made it a bit difficult. Training I felt was minimal, with the computer system having constant issues making training that much worse. I was a self starter and picked up what needed to be done in the role quickly so I could function. I had a counterpart person contracted with me, Her contract was pulled 2 weeks in. So I was a ship unto myself in this huge office. There were other, very nice workers but they all seemed to be solo in their positions just like myself . I found this office to be very disjointed. The solo workers were usually quite busy, the marketing and supervision people didn't seem to have much going on. I was lots of down and vacations taken during my time there.

MES was a wonderful company.  Depending on production, we earned monthly bonuses of up to $750. I usually always made the top bonus. Since this was fully remote, we looked forward to our company Christmas party.  First thing ExamWorks did was cut out the bonuses and vetoed the Christmas party.  It slid downhill from there.  Worked my tail off with consistent top production and good attitude.  They laid me off for that.  Thanks for nothing ExamWorks.

The majority of MES employees have been there for several years, which reflects well on the company. Despite this, however, certain people are able to feign a lack of understanding of their job duties which ultimately creates more work for others within the day to day operations. Upper management sets unobtainable daily goals as far as production within each department. Employees will leave their position never to be replaced, resulting in the need to stretch yourself thin and stress out in order to attempt to reach your quotas and stay afloat.  Of the perks, the best is the opportunity to earn PTO. New hires will receive 3 weeks of PTO after 90 days, and every few years additional PTO is earned up to 6 weeks total per year.

Top Job Titles	Average Salary
Quality assurance coordinator 63 salaries reported	$29.53 per hour
Scheduling coordinator 6 salaries reported	$21.25 per hour
Receptionist 1 salary reported	$21.50 per hour
Client coordinator 7 salaries reported	$17.00 per hour
Medical scheduler 1 salary reported	$22.50 per hour

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