diesel mechanic

sales representative

diesel technician

outside sales representative

service technician

MHC Kenworth

COLLEGE GRADS BEWARE: They recruit management trainees out of college who are eager and hungry to move up in the company. They sell you on how wonderful it will be. Promise you to make $100k in three years, and so on. For college grads this isn't a good career start unless you are okay with being ridiculed, disrespected, and undermined by unmotivated, lazy employees who have spent half their life doing the same job. I've never been around people so resistant to change and incapable to adapt. For that reason alone, this company will never reach its full potential and will likely see a declining parts department as more and more customers (over 40%) buy parts online. Right now only 5% of MHC's customers buy through their very poor eCommerce site powered through Paccar. MHC always preaches that they take care of their employees and they do at the corporate level but at the dealerships it rarely happens. They consider buying lunch for the department once every 6 months as taking care of their employees. This results in low morale, bitter, and employees constantly looking for other jobs. I had an employee ask a vendor for a job right in front me after a sales meeting... College grads do yourself a favor and look somewhere else. There are many better paying jobs where you don't have to move all over the country to podunk towns. I'm surprised they keep hiring more trainees since they have practically run out of spots to put Assistants. Now they've gotten backlogged for placing assistants in department manager roles so the whole time frame is being extended. There are really no skills you learned in college that will help you with this job. Most days your just putting out fires and feeling like an idiot as you help a customer find a part you have no idea what it is, what it does, or where to look for it. Don't let them sell you on the program!!!

I can not say much for MHC Kenworth as a whole, but I have experience with MHC Kenworth Okc. The management at MHC Kenworth okc as a whole is poorly structured, and communication across departments is limited to the managements ability to take responsibility for their actions; which never occurs. Each memeber of the management staff at MHC Kenworth knows how to pass the buck until all the blame falls on the least senior employee. MHC Kenworth is a well established money maker in their industry, but fall short of their companies mission statement which states

" to provide our employees with a responsive, safe and superior environment; a spirit of team effort, and rewarding them with the courtesy and respect they deserve.

To create a performance bond with our customers by: providing premium services at competitive prices, and value by offering additional services, and do it better than our competition; which will perpetuate a healthy company that earns an appropriate return on employee effort"

All of this sounds great, but in reality MHC Kenworth OKC falls short of their core values to a point that I do not see them ever becoming the company they used to be before they began their new corporate structure. So in short if your looking for a job at MHC Kenworth think twice, and show this to them so maybe one day they will acknowledge their mistakes and restructure their management completely or at least send them through training a few times a year to promote growth instead of stagnation.

Let me start off by saying this job is VERY high stress and with that it will beat you up mentally. It is essentially “Triple A but for Semi truck driver”. I’ll start off with pay and hours, they do pay you rather good for a call center. No complaints about that, however they are 24/7 and DO NOT pay you extra on holidays, including thanksgiving and Christmas. Due to it being “your regular scheduled hours” therefore why pay you extra on the holiday. Hours sense it’s 24/7 don’t expect 7-330 m-f. Management does play favorites and if you’re got apart of the boys club you probably won’t get those kind of hours. You’ll work 2nd shift weekends. If you work weekends they do allow 4 / 10 hr shifts. Benefits are not that great. Cheapest option is $100 a week and not even that good. They do allow Work from home, however you HAVE to be confirmed Covid to allow it. Otherwise in office is required. I had some helpful co workers, management. can be helpful if you see them around. Most of the time they’re no where around in meetings when you need them most. Theyre also on call but never answer the phone. It’s located off front street and 435 so you have to be okay working there almost by yourself at night. Overall the pay was good but not enough deal with the stress, mental beat down, rude co workers and terrible Insurance management. If you like that kind of thing go for it. 

My opinion of MHC Kenworth is leadership is lacking. Account ability is low for upper management as far as foreman. Mechanics take the brunt of wrong doing whether it is there fault or not. They want you to learn faster then they admit when they are hiring. They truly want the ace mechanic and have no patience for that mechanic who needs to be built into the star mechanic. They don't have flat rate. But its called proficiency and they use it to the point that you most likely won't get a raise. The require at least a CDL B to work there but won't tell you until you get hired. They will only let you borrow a truck. They have no financial assistance to get your cdl. Its a bad start straight of College. The current worker are angry tire and walking zombies in the shop.  They are hard to be around. A typical day at work is come in clean the shop from day shift. clean up after 20 children Then if lucky a service or a wheel seal will come in for a job. Training is mostly conduct by Foreman who may or may not actually be able to do the job. They won't free up the trainer to train you. The hardest part was walking into the negativity from fellow co-workers. Management has been passed over so many times on the Maintenance Supervisor for they run him into the ground. High turn over location.

The company is in the process of an HR department turnaround (already taking 2+yrs). Things are extremely disorganized, communication is horrible company wide. Culture promotes working a 9-10 hour day, a PTO setup that's practically non existent for two years, zero work life balance, and tries to force a LOT of after hours drinking with coworkers. Corporate jobs will tell you travel is required 15% of the time and then that quickly turns to 60%. Every dime you travel on is at your cost, then returned on an expense check weeks later. Very few women hold management roles  It's family owned, family run, highly conservative. They will call you all night long, have zero boundaries, disregard your time zone, yell at you over zoom meetings with 10+ people. The handbook hasn't been updated in years. Bull-pen style half-cubicles that lend you zero peace for those 10 hour days. Oh and they only pay 3 holidays a year. If Christmas falls on a Saturday, THEY DONT PAY YOU. They're inconsistent with thier WFH policy and they literally lie about hybrid scheduling to get you in the door. Unless you are completely irreplaceable by 90 days, don't expect to ever see your home office or your family. Extremely superficial - bunch of F150s and North face vests.

Working here at Kenworth (We don't really call it MHC) has opened my eyes to the sales market. Consulting with customers in a personal level and creating great relationships, even being jovial with most customers. Lots of situations in which something needs to be done immediately and it skews your whole workday. You regularly load up 2-3 hours of workload at a time and any alteration significantly hinders your day. They don't care if you work through lunches and WONT PAY YOU for them. It's driving about 4-5 hours per day, which does not bother me, but all the limitations of what you can and can't while the vehicle is in motion is downright ridiculous. You can't look away from the road (ex. Looking at the radio) for more than 2 seconds without having a capture on the inside camera. They say it's "For your own safety" but it more feels like a dystopia in which big brother is analyzing your every move. Lots of stupid decisions constantly made by upper management and corporate. The workplace culture is all about making that dollar, "whatever you need to do", and I've been personally told that "Winners find a way" on several occasions. The best part of the job is being away from the job about half of the day, but again you're driving during that time and the great eye is constantly watching. 

Working at MHC was one of the most disappointing professional experiences I’ve had in the trucking industry.

The biggest issue is management, or more accurately, the complete lack of it. The managers do nothing to help employees succeed. There is no structured training, no one-on-one coaching, no guidance, and absolutely no game plan. You are essentially left to figure everything out on your own while leadership collects a paycheck.

I have worked in and around trucking facilities for years and have seen bad management before, but this is by far the worst I’ve encountered. The current manager is a complete waste of money for the company. There is no accountability, no leadership presence, and no effort to develop or support employees in any meaningful way.

Unfortunately, it feels like nothing will ever change because management appears perfectly content with the status quo, even if it means employee frustration, burnout, and failure. If you are someone who wants to grow, be trained, or be supported by leadership, this is not the place.

MHC has potential, but until management is addressed, that potential will continue to be wasted.


i learned a lot while working here. i learned paccars like the back of my hand. i learned endurant transmissions like the back of my other hand and a lot of other things front to back on these trucks.  we just lacked tools provided but will constantly get our backs rode if efficiency is well enough. it’s a very open environment with comfortability to say what you want, but that also means people tend to talk out of the side of their neck all the time. it’s too much back and forth between technicians, grown men, bickering and debating back and forth. the shop gets a lot quieter around 3:30pm, they aren’t hiring anyone so they have no afternoon shift and only have one person on night shift. some people are cool, some are tolerable, some i avoid. you’ll find who’s who eventually. 

overall not a terrible shop but a lot of things get downplayed, over exaggerated, ignored, or there’s miscommunication somewhere. 

but they do offer training and it use to be often, due to changes they’ve had to offer it less so far in 2025. 

Where do I start if I could rate this place a 0 out of 5 stars I would, outdated equipment, management is a joke and gives nothing but false promises, your forced to work on equipment that legally your not allowed to without being certified and if you refuse your fired, you are promised raises and schooling and then it’s always “yea your due for one here soon” and nothing happens, they ask for feedback and once you give it then your the bad guy for trying to improve the company. Zero flexibility in the company, if your hired on your given night shift only so better decide if you want second or 3rd shift, overall I absolutely do not recommend working here unless you want to hate what you do and get ran over by worthless overpaid management. Furthermore shop is severely outdated and there are literal holes in the wall so if you think your getting a nice warm shop all the time your dead wrong, also in summer no AC so better get used to fans. All I’m saying is if your reading my review and made it this far just click of their listing before they screw you like all there other loyal hard working employees. 

I would highly not recommend working for this branch, upper management does not value employees and unless you go through their management trainee program your career progression will move forward at a snails pace. Watched a large amount of turnover in my department due to struggles with upper management micromanagement. Supervisory jobs become available, but will not be posted for you to apply.

My specific department had a large amount of turnover and went through 2 foreman’s in my time at this location. Upper management has unrealistic expectations of the goals being put forward on staff and is not realistic with expectations. Hiring manager/managers will preach the ability to bonus and include that in the salary that you’re hired with, but you will never bonus at this location. Upper management has a skewed perception of what goes on on the ground floor and you will start to see that early on. I would highly not recommend this location, the people are great but they do not value employees and you are expendable in upper managements eyes.

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