customer service representative

call center representative

bilingual customer service associate

warehouse associate

mailroom clerk

MMC Group -EZ Pass

I was hired through MMC Group in Irving, Texas to work for Securus Technologies in Carrollton, TX. There were so many issues working for this company.  Too many to mention I think. 

First off, I had another job offer through another temp agency when I was offered the position. The recruiter told me the pay was every week and the first pay-date was May 9th. I was told the pay was $10.00 an hour and it was the starting pay for everyone. So even though I have over 15 years of customer service experience I was unemployed so I accepted, The recruiter made it seem that the company was flexible and that if we missed a day there were a variety of ways Securus would offer us to make up the occurrence. 

I was called out to orientation. In orientation there were several other people there. MMC was hiring in groups. They called us in and interviewed us and then we had to listen to a few calls. Then we were all handed about a dozen documents and told we had 5 minutes to read and sign. It wasn't long enough. Several of us complained and said we needed more time and she didn't care. 

We were informed to come out to Securus technologies as "stand bys" just in case someone from that class who was suppose to start that day didn't show. We were told if we didn't show we would never be put on the contract. I drove the 30 miles each way trip to get sent home with all the others with a $5.00 gift card from MMC as everyone from that class showed. 

MMC informed us that we couldn't miss a day for any reason and that there were no excused absences. We were told even if we "had a heart attack, or was in a car accident" we could not get an excuse. Securus went further and stated even if we were "admitted in the hospital or had a sick child" we would not get excused. Unbelievable. The job only paid $10.00 an hour and we weren't suppose to miss even if we had a "heart attack" or a "sick child"?!?

When we finally started training at Securus three weeks later we were in for a rude awakening.we found out we didn't get paid weekly but biweekly. We were also told that the firstly date was not May 9th but May 16th. This was a substantial difference because many people were driving long distances and going that long without pay, especially since we waited three weeks for the job to start, was crucial on so many people we lost people immediately who quit the class. 

We also found out that the details of the job regarding the removal of occurrences was different. So much information was different when we started some of my classmates requested Securus HR. Not only was information different, we found out that there were people at Securus still temping long after the deadline we were told we were suppose to be made permanent. When Securus HR came, They were informed about all the differences in what we were told and what was their actual policy and she basically laughed and said "sounds like the recruiter embellished details of the job" and then she commented to the horror of everyone in the class "that's what recruiters are suppose to do".  

WHAT!?!!

To make matters worse those of us who voiced our concerns had a visit from MMC's HR rep the next day who called us out of class and threatened our jobs,  we were told Securus was "offended" that we had voiced these concerns. 

To make matters worse the trainers email kept coming up on the projector in class and Every-time it came up she was complaining to MMC about various individuals in the class for rather trivial reasons, such as "this person was a minute late , that person goes to the restroom too much, etc."

It was an atmosphere of fear that was being cultivated so I quit. 

I found out after I quit that my salary was being dropped down to minimum wage. Apparently MMC had put a clause in the paperwork that allowed them to drop people's salary down to minimum wage if we either quit (regardless of the reason) or were fired. I never saw this nor did many others in the class because were not given sufficient time to read the paperwork and were rushed. Maybe that was by design. After I resigned I sent HR an email requesting info about my last paycheck and they ignored me. I had to submit the email again to MMC management who forwarded it to MMC HR who advised me pretty much that they didn't care, in so many words, about the misinformation and that they would take basically $130.00(from my calculation) from my already meager salary and that in Texas this was perfectly legal to do. So it didn't matter that the recruiters lied to us. So for a 40 hour week, after taxes and my gas costs, I'm left with barely $160.00 dollars. 

After I did a little digging I also found that MMC group had a lawsuit filed for nonpayment of wages in a federal court in Texas. I think I read they're trying to make it class action. 

I can only suggest you avoid this company. It's not worth the headache.

I was assigned to an HCA contract in September and completed the required training, including phone assessments. During my initial training period, there were multiple disruptions that made it difficult to succeed. Trainers frequently changed, classes were switched, and much of the scheduled training time was spent discussing unrelated personal topics rather than the required material. While building rapport is important, it became challenging to be held accountable for quiz performance when the training lacked structure and consistency. As a result, I did not pass the phone assessment on my first two attempts.

Afterward, I was transferred to a different assignment and completed ADT training, which lasted three days. I was then placed on the floor immediately. Unfortunately, that assignment only lasted about three weeks. Shortly before Christmas, many of us were informed that the contract had ended and there were no additional assignments available. The communication regarding this decision was handled poorly. Employees were notified individually by phone during the shift when call volume slowed, and some of us were informed only after clocking out.

The lack of stability and short notice made the situation especially difficult, particularly so close to the holidays. Additionally, it took approximately two weeks to receive the necessary unemployment documentation confirming the layoff.

While I appreciate the opportunity I was given, I would advise others to carefully consider the stability of contract-based roles if they are seeking consistent, reliable income.

My experience with this company:

1.They hired one Saturday after almost two hours phone interview for a 3 months “guaranteed” assigment. 
2. They asked me to do drug screening Sunday so I went to the lab. Once I was there, the lab deny the test because the company never send me the paperwork. I called and the hiring person Never responded. The lab was 30 minutes away from my house so I waste gas, time and money. I was supposed to started on Monday but couldn’t due to the cirscuntances mentioned above.
3. Monday, I did the test after finally got paperwork. Expend money again in gas and time. The  lady that send the paperwork was rude and unprofessional.  She asked for my documentation 3 times even though I send them on previous emails. 
4. Hiring person told me that the client will provide training for two weeks and company “trained for two days”. 
5. The personal from MMC once they hired me and send me to the client were impossible to get in touch. They never respond calls!!!!
6. After 2 weeks in the job, management told us that our ( yes, we were more than 20
People under the same circumstances) contract expired by the end of September. We contact MMC and they never responded once again. The client extended the contract for 2 more weeks and MMC never called.
7. After a month in the job, MMC called to let me know that my contract was up. 

My advice: Don’t work for MMC. Look for better options. Company lacks of professionalism. Once you said yes, they never will reach for you to follow up, help you with new assignments or even to say Thank You!!!!

Fist they do not explain or inform one that they are a hiring company/agency or that the position they were putting you in is temporary to hiring on. Once on the job they do not care about you and never have your back even though they tell you that they do.
I had a problem with the HR and a manager at the place they put me and they said they cared but never actually helped me out. They do not pay much and then lied about my pay and everything; I am bi-lingual and informed them of that as it is also on my resume. Once on the job they asked if any of us were bilingual and I told them I was. I also informed my agency that I was on bilingual calls and that the manager was the bilingual manager that I had problems with. MMC never told me I was being paid the wrong rate; I found out from a co-worker when they were talking about it. I asked the office and they told me that I was suppose to be getting paid more. When they and I informed my agency they did not want to pay me and said that was not there problem and they did not know I was bilingual. 
The company force the agency to give the higher rate and they were willing to give the back pay to me. MMC did not want to give me my .8. cent raise that I was already working. The company convinced them to give me my due amount starting the following Monday. Then when my check came the raise was not there and the following check had a small amount then what was due. It took three pay periods to get my due pay rate.
They claim to have your back and want to help but do not care about you!

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Despite these challenges, retail work builds patience, adaptability, and teamwork. It’s an excellent starting point for young professionals, offering a stepping stone into fields like marketing, business, or management. Some companies provide employee discounts, flexible schedules, and advancement opportunities, making the experience more rewarding.

Overall, working as a Retail Sales Associate is a mixed experience. It can be repetitive and stressful, but it also offers valuable skills, networking opportunities, and career growth

Easy job, but requires ignorance and disrespect to get the customer off the phone as soon as possible. Typical day involved short breaks and lunches with lots of hours on the phone. AHT and ACT were way to strict. I learned allot about people who struggle everyday in life. I learned that in that job environment they put a whole new meaning to disrespect. It was definitely not the type of job I expected. Management was backward and contradicting. Co- workers where very rude to the customers. The hardest part about my job was the fact that instead of listening to the customer and figuring out what the issue was, I had to interrupt them just to get the job done. The most enjoyable part about the job... was being able to fix the problems and hearing " You are the sweetest person I have talked to!" It lit up my day and made me try even harder the next call to make sure I received the same reaction. I never failed.

I really wish the agencies that hire this company could really get a sense of what they’re getting for their multi million $$ contracts. The one week of training online was not nearly enough so much so that it was unanimously decided by the ENTIRE class that more was needed. The misinformation that is given out due to lack of proper training & the managers and leads that listen to the reps giving out bad info and just walk by and do nothing about it. Nevertheless you have leads showing up in pjs and csr’s with their feet up eating while callers are on hold. Or the frustration that csr’s go through at home because systems aren’t working and of course you only get paid if you’re taking calls so that 40 hour work week becomes a 30 hour paycheck real quick. I worked there months and never had a call reviewed, got written up for something they couldn’t even find rules on and ended up calling in for 2 weeks straight with no backlash. 

This is not A good company to work for. Payroll department has no clue what there doing. In training they give you  forms to fill out for direct posit of course when payday came I did not receive my direct deposit instead they decided to send a check in the mail! Which my  training manager said they don't even send checks in the mail anymore but obviously they do took me about a week and a half to even receive my paycheck and my last paycheck I still yet to receive basically this company very contradicting I don't know what they did with that paper that I put my account information on but I wouldn't trust MMC.  They train you for one project but when you actually get on the phones throw you want some whole other project that you weren't even trained on and you're there stuck to figure out how to do your job the right way because you weren't even trained in that specific project do you not go to MMC one of the worst employers I've ever had

When they opened back up to work, they are always nice, but because of their thermometer I had to leave 90% of the time and they always had a big group of people who had to sit 20 mins all the time! It didn’t matter how long you took the test and got the results back you still had to leave, people were so upset they were buying NEW THERMOMETERS BECAUSE ALMOST EVERYONES TEMPERATURE READ HIGH. On top of that, they blame you if you’re late to the desk even if you had to wait, my temp was always 100 even if I tried everything to be normal, THEY WANTED ME TO GO TO THE DRS FOR A NOTE SAYING MY NORMAL TEMP WAS 100 DEGREES?! (Minded I walked in 90 degree weather, I got a ride to work in the mornin, and when I got to the walk in my temp was normal, I did this nearly everyday) They always blame you on that end even if the machine is incorrect, and I was given misinformation about getting paid if we had to leave, we do not.

The most unorganized company to work for. They claim they communicate with their clients but there is no real communication. God forbid you need to get ahold of someone in this agency, you will not get a call back or an email. You will be left lost and confused on your whole assignment. The equipment given as a remote worker is a joke, and they expect you to have everything finished within a given time period with equipment that has you on the phone with IT for hours. The job is remote but trust me the amount of miscommunication, lack of consistency and hours on the phone with IT and unanswered emails from payroll, supervisors etc. is not worth it. They also claim you could be hired but it’s not true they laid off people months before their assignment ended with no communication afterwards.

Top Job Titles	Average Salary
Customer service representative 86 salaries reported	$17.52 per hour
Call center representative 81 salaries reported	$18.95 per hour
Bilingual customer service associate 36 salaries reported	$19.13 per hour
Warehouse associate 31 salaries reported	$19.87 per hour
Mailroom clerk 21 salaries reported	$17.36 per hour

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