assistant general manager

delivery driver

agent

general manager

delivery consultant

In order to help out future call center representatives, it's always best to be honest when posting a review. So here goes, the current management of the Patient Care Team is toxic. As the previously posted reviews stated, management does openly talk about their employees. Their employees who are mentally and physically exhausted from pulling "mandatory" OT and not being able to use their PTO without coverage. Your PTO will not be approved if you don't find someone to cover your shift. Also, the 5 star reviews that have been posted prior are false because management will task their employees to go online and post a "good" review. On busy days, they would demand mandatory 30 minute lunches and order pizza. No ands, ifs, buts, etc. Don't get me wrong, it used to be a great place (due to the employees) but management has caused so much issues. There is a lot of favoritism and like how the previous review stated, no room for advancement unless you're involved with someone higher up. Who would have thought that going in for work, answering calls (no cold calling) would be a stressful job. Especially being in a cannabis industry. This is supposed to be a job that is meant to assist ALL callers with genuine care and passion, but when the employees are drained day in and day out, how do you expect 100% out of them? I worked at this place for over a year and I've seen it all. From what I hear (by keeping in touch with current employees), it's only getting worse. I do wish the company well, but this specific department needs to work on management. You don't treat your employees wrong, that's just not right! 

Was so excited for this job as I was referred by someone who worked there while it was still “AltMed” and not “Verano”, until time goes by and you started to learn what the company is really like. Overall it’s not a “bad” job, 3/10 on a bad day 6/10 on a good day. New company, unorganized, overpriced on product for patients. They try to push ”culture this culture that” but there’s almost 0 culture other than weed culture of course. They are overpriced but don’t know what strains they have and rename strains. They rename strains and pretend it’s “new” when no one really knows what strain it is. Some people don’t even know the parents/lineage of some strains. For what you’re doing, advising cancer patients, people on opioids, etc. they under pay. they pay the same as many places…$14-$15, not horrible but there’s almost no room for growth money wise or position wise though they promise growth in the company. If you’re still reading, I’ll continue…..I’ve been blessed with decent genes and I have unfortunately learned mostly only what the world defines “pretty” females work there. They constantly make changes to the handbook as they are a new company, Which leads them to being disorganized and you getting in trouble for it. They move up who they want to move up, it doesn’t matter how hard you work. It’s fun speaking about products though! And you learn about medical cannabis if you’re interested which is nice. Thats all from me folks. Had to put my two cents.

I’ve had the opportunity to grow with the company, starting in a managerial role six years ago and advancing into a leadership position. Each day is dynamic and filled with opportunities to collaborate, problem-solve, and support teams across different locations. Whether it’s addressing employee needs, working on strategic initiatives, or coaching leaders, no two days are ever quite the same.

The learning curve is real, but you're supported through it. This isn't a hand-holding environment where everything is spelled out for you but when you do need help, people actually respond. Leadership is approachable and open to feedback. They are focused on continuous improvement and value those who take ownership of their work. There’s a strong emphasis on autonomy, which is great for professionals who are self-driven.

Culture fit really matters here. The pace is legitimately fast, not startup chaos but you need to be someone who thrives when priorities shift. Mission-driven isn't just a buzzword; people here really believe in the work matters. If you're looking for a predictable 9-to-5 where you can coast, this isn't it. But if you want autonomy to run with projects and see real impact from your efforts, you'll love it.

What keeps me here after six years? Honestly, it's the people. Working alongside smart, passionate, and hard-working colleagues who support one another makes even the toughest days rewarding. The work is meaningful, and you can see the impact of your efforts. 

What is the best part of working at the company?
The only positive aspect of working at the company was the coworkers, who were supportive and helped each other get through challenging conditions. Beyond that, issues with leadership, favoritism, and lack of proper support made the work environment difficult

What is the most stressful part about working at the company?
The most stressful part was the lack of accountability within leadership, combined with favoritism and poor communication, the constant change in the system and policies, which created a high-pressure environment with little support for employees

What is the work environment and culture like at the company?
The environment used to feel more like a supportive, local workplace, but after corporate changes, the culture shifted significantly. There is now a strong focus on metrics and numbers, often at the expense of employee well-being and understanding.

What is a typical day like for you at the company?
A typical day consisted of managing a high volume of customer interactions across multiple states while meeting strict performance metrics. There was constant pressure to keep up with numbers, often with limited support and frequent changes in expectations. If the responsible members of leadership were not on the clock, the one's that were, were almost never around, one even refusing to take escalated calls.

They say they want Good culture But to the big boss that means being able to cuss at employees and not letting them get an attitude . They disrespect you and treat you like you are less than them because they make more . The company was amazing in the beginning and then the COVID came and they started treating us as numbers not employees . You cannot bother your managers with questions , most of the time they are in meetings and if not they’re not even there . If you don’t come in for overtime they take away your weekends . The managers here will fool you into working there and then do a complete turn around . They will treat you like trash if you’re sick even if you have to get biopsy’s because you might have cancer . Then when they find out you don’t have it yet they completely forget you’re sick and don’t care what happens as long as you show up to work . They will write you up for your performance if you’re :10 seconds under the 5:30 talk time . But they will praise people for making $400 a day in sales and stay on the phone for 30 mins at a time talking to people about the same stuff and confusing them. My advice is don’t work here unless you need somewhere to work for a couple months until you find a real career and keep yo yourself . Don’t draw any attention to yourself even by talking to coworkers about patients or you will get in trouble . 

It was good when I started which was awhile ago. Enjoyed all areas of work but now its horrible and just getting worse. Too much toxicity from reps to supervisors to managers. You have reps talking about supervisors, supervisors talking about reps, even supervisors talking about other supervisors and supervisors talking bad about the managers. Its just very toxic and sadly im here because lets face it, we all need a job. I have no kids but still need a job to survive. We went from hour lunches to 30 min lunches. And on top of 30 min lunches, we were put on mandatory overtime. Quickest way to mental breakdown and exhaustion. We were tasked to come up with our mission statement and respect is one of the values, there is no respect. There is no respect in separating our life outside of work and work. If you have no life outside of work, come work for the patient care team. They say no micromanaging but when youre questioned every second and minute you're not in the phone que, what does that tell you. Also you get promoted and then they pull you back into answering calls. One step forward a thousand steps back. The good to working here, is that I get to talk about weed. 

When working at MUV.  They promise you everything but give you a big fat goose egg once you are actually there.  
They tell you all the time to your face and once they leave the area,  they are talking behind your back. And that is management.  Not just the coworkers. 
Benefits are a joke.   They don’t give you proper information or the actual paperwork for what you sign up for.  
Trying to get ahold of HR is a laughing matter.  If they like you they will call you back.  Trying to get time off for medical they don’t help with any of the paperwork. You have to do it all    Simply ridiculous!
If you have to have surgery -god forbid -  they don’t tell you that you can use fmla, short term disability or if you really need it long term disability.  They are so tight lipped there a piece of string could not get through their lips. 
I would highly suggest that you don’t work there. The turnover rate is very very high.  Some people have worked their for a week and leave for lunch and don’t come back.  Others will work out their notice.  
It was a stepping stone.  Met a few really good friends.  Otherwise. It it’s all clicks. If they don’t like you then you don’t fit in.  


If it were not for my co workers then work won't be manageable. The ones in management or leadership gossip about each other even though it's supposed to be about one team. The lower management gossip about people and do it in the break room which is not professional although they preach professionalism on a daily. Whispering does not help when youre doing it in a small room. If this is the type of leadership skills how can us employees trust them. I asked one of them for help and all I got was an eye roll and sign of irritation. Now I just ask my colleagues for help instead of my supposed team lead. The actual manager is great. I can see the quality that he cares about his team but the leaders under him make it hard to talk to them. Another thing is they started manadatory 30 min lunches on the busiest days which you would think the busiest days is when a longer lunch is needed so we can get rejuvenated and a fresh mind. I'm here because I enjoy helping the medical marijuana patients and being part of their healing and recovery. 

Working at Müv started off promising, but over time the culture has shifted in a way that makes it hard to recommend. There is little to no work-life balance, and expectations continue to increase without additional support. New policies and rule changes are rolled out constantly, often without clear communication or proper training, which creates unnecessary stress for employees.

One of the biggest challenges is the lack of management support on the floor. When patients become hostile or verbally aggressive, employees are often left to handle it alone. Instead of feeling backed up, you’re expected to deescalate situations while still hitting sales goals and maintaining compliance standards. It can feel like performance metrics matter more than employee well-being.

Morale has noticeably declined. What once felt like a team oriented environment now feels heavily numbers driven, with little recognition or appreciation. If you’re looking for strong leadership, stability, and balance, this may not be the right fit.

We treat medical patients, yet if we have chronic conditions - they write us up every time we’re LEGITIMATELY sick.
Upper management is completely and utterly out of touch with the daily running of the stores. They screw us over daily - just due to their sheer ignorance. They don’t provide enough information regarding our specific products, and this makes it difficult to educate our patients.
They have NO issue with their medtenders being verbally abused, or even physically threatened. In fact, we were forbidden from calling 911 during one event.
They could not care less about the incredible work we do, the relationships we have with patients, or just even as humans that have needs outside of a job. 
I got catfished by this company. They came across as inclusive and supportive, but that is absolutely not the case.
They provided almost no training, and proceeded to yell at me in front of patients when I made a mistake in the first month or so. THAT’S how you get good at this position. Fear.


Top Job Titles	Average Salary
Assistant general manager 13 salaries reported	$45,000 per year
Delivery driver 8 salaries reported	$15.00 per hour
Agent 7 salaries reported	$18.00 per hour
General manager 4 salaries reported	$60,000 per year
Delivery consultant 2 salaries reported	$16.50 per hour

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