medical assistant

nurse practitioner

medical receptionist

physician assistant

family nurse practitioner

MY DR NOW

Working as a Value-Based Medicine Specialist at MY DR NOW in the corporate office was stressful. A typical day involved constant patient outreach calls, scheduling appointments, and trying to meet value-based care metrics while handling a high workload. While the role helped build communication skills and gave exposure to healthcare quality programs, the leadership environment made the job difficult.

The biggest issue was the lack of support from management. The director was rarely available to assist staff and often stayed in the office instead of helping and addressing issues that were happening within the team. Leads were also not supportive and would often dismiss concerns with a “that’s your problem” attitude rather than offering help or solutions.

It was also difficult to escalate concerns to upper leadership. Upper management was often in their offices with the doors closed, which made employees feel like leadership was not accessible when problems needed to be addressed. At times, employees felt that what was being asked of them was unrealistic, and there was no one to turn to for assistance.

there is a very high employee turnover rate and it's really no wonder why. the company pushes focus and attention to patients at the expense of its employees. the work itself is not hard and coworkers often make the job better, but management is some of the worst i've worked under. 

little to no communication if you weren't working on the day they announce a new policy or change so you often have no idea about changes until you unknowingly mess something up and get reprimanded.

depending on your direct manager (who can be changed at any given time according to corporate's whims), it can often feel like you're not being listened to or like your concerns aren't being taken seriously. 

at one point, i was making the same amount of money at 2 years working here as a brand new hire that i was training.

the extent of your benefits is insurance that doesn't actually cover anything, free lunch on SOME holidays and once a week BUT only if you place top three in a kahoot that often has questions that were not gone over previously, and company apparel

not to mention the micromanaging is completely off the charts, to the point where even if you put up *official company material* on the wall, they make you take it down

overall, i have a low opinion of this company after being here for several years. it's a good starting job to gain experience, but the company treats the employees like trash and doesn't pay us nearly enough, and it's incredibly stressful seeing 40+ patients in a single day. 12+ hour shifts with no breaks by the way, you'll have to get used to working long hours without a lunch break

What is the best part of working at the company?
The company's focus is only on making money. They will run through as many employees as needed to ensure they can keep opening up new clinics. The company does not care about anyone under the title "Manager".  Shows blatant favoritism and will never be considerate of your work-life balance. Days off are not your days off. 

What is the most stressful part about working at the company?
Having never done enough. Always have management micro managing you waiting for you to do something incorrectly so they can berate you. They never offer constructive criticism only "Wrong". Will never take accountability for their mess-ups but push the blame off to someone else (Which can potentially lead to your termination) 

What is the work environment and culture like at the company?
Environment is toxic, Managers will have you afraid of asking questions such as "They've shown you this before" You're not allowed to be human. But only a cog in the machine.  Their business model is amazing but they have poor execution because of toxic management. 

What is a typical day like for you at the company?
Waiting for work to come in, only to be asked by my manger if I followed through our workflow as shown before. You say yes and they still want to review it. Like I said before, you're not allowed to be human, only a kog in the machine.

I don’t know how to describe this place..... At first everything was good and the n I felt that management would only care about scheduling appointments and that was it. People are drained and burnt out working for this company. Words cannot even describe how to label this company as a good place to work for. People are under paid, you don’t get holiday pay, or not eligible for a raise. When they hire you they do not explain a lot when getting interviewed. Some have been placed in a department that they never applied for. The turn around rate is high. Working here has cause me to have multiple mental breakdowns. I have cried multiple times because when trying to help some patients we are unable to because they change the company policies so many times. The only thing that is probably good is they will work with you when it comes to your schedule only because they don’t have enough coverage. The bonuses are a joke, the health insurance that they offer is a joke as well. If your have a family that you are trying to get coverage for you can kiss your check goodbye. Paying over $600 for two is outrages. This company has a lot of dark secrets that no one thinks they don’t know about. Very messy and very unorganized. I stayed as long as I did because I didn’t want to leave my coworkers and I was dedicated to the job. After a while enough is enough. 

What is the best part of working at the company?
The patients because they were the only HONEST people I worked with for almost 2 years

What is the most stressful part about working at the company?
Working with backstabbers, working for a company that REALLY DOESNT CARE about the people they hire, Managers/Supervisers who “fake manage”, being overworked, working a 12+ hour day with NO BREAKS, lunch is taken “when you can” I gave them almost 2 yrs, showed up to work early every shift, did more than the 3 other medical assistants working with me, only to have them blame me for something that was not my fault, it was ALL CAUGHT ON CAMERA and I still got blamed. Only if YOU ARE DESPERATE should you apply to this “company”

What is the work environment and culture like at the company?
Hectic, very cliquish, favoritism, each clinic has its struggles, everything is video and audio required, it’s cool in the beginning like most things but the more I gave the more they took

What is a typical day like for you at the company?
You start at 8, you have scheduled patients but you also serve walk ins, bus loads of group home patients(adult and children) and sometimes you had to piece a patient’s history together because their “care giver” didn’t know anything about them but brought them to the doctor

I lasted a total of 3 months here as a front office tech. One of the companies values is that they make healthcare accessible to basically everyone. Which sounds great but it almost comes at the expense of the employees mental health. The disrespect that I put up with dealing with patients was absurd and it became intolerable. Every time I expressed this to a manager, all I got is “you’re doing great.” Although I did meet some great providers while working, I also encountered a lot of unprofessionalism and disrespect from the providers. Hours are very long, you don’t get time for lunch. Patients come in at their leisure, even if they are an hour late to their appointments. The Mesa location of Main Street offers a $20 incentive for physicals which draws in homeless people like crazy. With that being said, that location was robbed this week and instead of the company caring for the well being of their employees, they replenished the money, the iPads that were stolen and decided to continue business like nothing had happened, despite there being a busted window! To sum it up, this clinic has its values very wrong. 

I began working at MYDRNOW and was talked into loving it . Shortly after I realized how money centered this company is. They will have you work 6 days in a row and schedule it perfectly so you DO NOT GET OT. If you’re getting a good hourly pay, you can forget about your hours because they rather have you work only 2 days (and send you home early on those two day) and have the employees that get paid the least work 5 days. For COVID 19 they will have the call center tell patients they have COVID test (even though we don’t) and not allow MAs to tell patients we don’t until they’re already in a room so we HAVE to bill them for the appointment. Wether a patient needs to go to the hospital or not we are not allowed to say so until we bill them for the appointment even if we didn’t do anything for them. Management sucks. No respect for employees wether it’s the providers or MAs. The office hardly gets cleaned, the same needle cap was lodged behind a bed for months. Even though several complaints were made to management. HIPAA is not followed at all. When I put in my two weeks notice I was talked down on by management, being told “I  see them”. This place is not a place you want to be stuck working at.

It started out GREAT! I thought I had FINALLY found a home! DO NOT GET SICK! I was out (even though I had sick time earned and vacation time too!) because of having to take heavy meds for migraines and the STANDARD IS YOU HAVE TO FIND YOUR OWN COVERAGE IF YOU ARE ILL! YOU HAVE TO FIND SOMEONE TO SWITCH A SHIFT WITH when you get scheduled on a day you told them that you CANNOT work because of school!  Pay was great but shifts hard to come by when you are on the upper end of the pay scale because THEY DONT WANT TO ACTUALLY PAY for your experience etc. They will use you for a day or two (the ones you need off for school!) and then nothing! TURN OVER IS HIGH! I was advised to resign so I could be "rehired"! I am not an idiot! I told them I DO NOT RESIGN and then was never spoken to again! I was deducted $100 for scrubs and an ID badge I was never told to turn in because I was being fired! They didn't want to fire me because they knew I would turn right around and file for UNEMPLOYMENT that I deserve and have earned but am fighting for!

its like no one knows whats going on. literally every other day our office managers would be called to teh corporate office for a "meeting" but even they wouldnt understand the point. the CEO locks himself in his office all day. he never shows face in the clinic. the phoenix location would see anywhere up to 120 patients a day and they were never fully staffed. the CEO's right hand woman said she was going to look for help but all she did was make things worse. she came out to a meeting with us and listened to our concerns. and that was the end of it. nothing was done. in fact, they let more staff go instead, making us suffer more. im not sure if the CEO just could care less or his right hand woman keeps out the loop of how terrible is company was crashing in to tjhe ground. on top of that, they were hiring people at 12-13$an hour but then randomly started hiring people at $15 for front office. and had the audactiy to STILL only give out 30 cent raises to their old employees who stuck it through. id say work here juts to build some esxperience and then leave ASAP

MYDRNOW has a great vision for growth as a company but there is not much opportunity for individual growth. The work-life balance is horrible, you will find yourself dedicating more time to a job that pays you hourly than to your personal life, leaving not much time for personal or family time.
They cannot offer any stability, dozens of people are fired at the same time across all departments. When opportunity for growth, promotion and/or increase in pay comes about, it is taken away or it takes months after it was promised to acquire what was promised.
Several departments are left without managers or supervisors, leaving more work upon the already busy directors.
The atmosphere amongst co-workers is mostly great. The people who work in the departments are friendly and everyone is ready to help one another as far as the hourly employees are concerned.
The CEO is friendly and approachable and is said to hold an open-door policy.

Top Job Titles	Average Salary
Medical assistant 255 salaries reported	$22.30 per hour
Nurse practitioner 206 salaries reported	$169,985 per year
Medical receptionist 175 salaries reported	$17.87 per hour
Physician assistant 14 salaries reported	$150,000 per year
Family nurse practitioner 13 salaries reported	$150,000 per year

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