executive assistant

manager

senior manager

senior associate

executive

Macquarie Group

The North America main office is in New York, and SF is an extension of it. The manager for this position, you never meet, but this person poorly communicates with you, only when there is a problem. The other EA's are helpful, but they are slammed busy too. You are the only EA in SF office, and often just figuring it out. This would be okay, but you have very needy people in this office that are not long on patience.

I was thrown into the weeds after the previous EA left, with 1 week of training, to learn many operations. The training while they did their best, there was not a lot of tools to refer back to accept for a screenshot book that really did not help you troubleshoot in the process of using the software. Would have been so helpful if there had been a training video with a reference index as to where to click in the video to find your solution. Having a visual tool would have been really great! 

The managing directors, for the most part, were okay, but they push for everything and basically, and if you make a mistake, be ready for some rudeness. The associates think of you as a tool in the office to service them solely, as if you really aren't anything important... there is no team spirit here. It's their cohort, and the next cohort and you simply serve them. So, don't think you will feel part of a team, you absolutely won't.

Very demanding, very fast pace (which I actually liked). It is intimidating to be managed by someone you have never met, nor has an inviting or warm communication style. Straight up stereotype New Yorker, a no-nonsense type person, so if you are looking for warm, collaborative, inclusive, this is absolutely NOT the place for you.

I also understand the bonuses are poor. The previous EA was glad to leave as well.

Working here was a nightmare. When I started I never had a starter package of what’s expected of me. 2 years down the line, and everyone that got hired on our team complained about the same thing. There was no direction. The manager for my team was not fit for this job. First of all when I started, I got paid the lowest. After hiring 11 techs after me, they all had little experience, and made more than me. want to believe my manager at the time didn’t like me. Literally everything I did was an issue. He made it an issue on whom I had lunch with. He loved to micromanage. For a while he used to secretly record a teammate of mines and myself just to validate we was doing work. I can go on and on. There was no growth on the team as well. 
I rarely called out, but when I did, it was for the sake of my daughter. And that was always an issue for my manager, because he was more concerned about who would cover the tech assist desk. When anyone else called out, it wasn’t an issue. Again favoritism. Whenever we had daily catchup, he never had positive feedback. He would have daily catch ups every week to tell us everything we’re doing wrong, despite all the positive feedback we would get from actual users. He had an issue with everything someone did on the team. And this is why there’s a high turnover. In less than 6 months 3 people left and 2 other teammates are currently looking for a job.

Worked as a GS rep, and functioned essentially as a modern day servant. Sounds alarming, but there’s no better wording. The execs aren't warm or welcoming, but instead highly demanding and dismissive,  and everyone seems on edge as a result. The company has high standards when it comes to presentation (which I appreciate), but it can’t help but display its own rotten hierarchal under belly. GS reps are made to feel that they should be seen and not heard by their leadership who painstakingly cater to every whim and need of the staff (whether reasonable or not). The staff itself reflect a highly aggressive and dog-eat-dog mentality, and a suffocating pretentiousness fills the air. It feels like being in a zoo with a bunch of peacocks attempting to show their feathers to garner attention from higher ups. Or better, a barrel of crabs all desperately vying to reach the top. I once witnessed an admin run out of an office crying due to an exec being unreasonably with a request. No one did a thing about it. How could they? Everyone’s either afraid, pretending not to be, or waiting to step on someone else for clout. It’s just a highly toxic work environment (if I haven’t made that clear). If you value a shred of your dignity, I highly recommend that you avoid working here. If you’re highly competitive and into this sort of work culture, good luck!  You’ll certainly have your work cut out for you in navigating that space.

Macquarie is a place that is highly risk averse that boasts its culture and value system but they don't actually do anything about it. Supposedly performance is rated against 14-16 values, but the values aren't used in an honest way. Training is abysmal and analysts tend not to be very good, forcing Associates and VPs to step in a lot more than at other firms. Coverage teams are a joke except possibly gaming and the product group responsible for managing the business can't because of the US head of the group. 

There is an extreme old boys' club culture and I have seen women at the top throw junior women under the bus for things that aren't their fault. Sometimes they get hit on by clients and neither they nor the men say anything. 

MDs at the top do not work well together often talking behind each other's backs. 

It's a shame because the work is actually interesting sometimes and they do test people for emotional intelligence. If they only used emotional intelligence in the way they managed their people and knew how to manage the firm it might actually be better than a typical bank. 

The most enjoyable part of the job is select people in your class. There were some great mentors as well, but quite a few of them recently left.

Since I previously worked 7 years in retail I wanted a more structured and corporate environment that was challenging yet professional. Macquarie definitely offers that by working in teams. The team that I sit with is client facing which means we run the receiving floor for 80% of external guests as well as internal guests from other Macquarie locations around the world. We support the business by managing catering, audiovisual, and meetings that take place in our space. On any given day we manage meetings ranging from 2 attendees to 100 attendees. We also treat our spaces as a venue by offering after hours event planning for special functions. We work closely with executive assistants in within our company to ensure that their directors meetings run smoothly and efficiently. We get support from upper management on a daily basis as well as feedback from other offices around the world. Since I supervise our team I am looked at as the point of escalation. The team is completely empowered to handle situations as they arise but come to me if the client is not 100% satisfied. The most enjoyable part of my job is the team that I work with as well as our clients. I am definitely a people person and I enjoy working in a client facing division.

A workday consisted of looking out for urgent emails or just following up on calls from employees from other offices who needed help on the CRM.  I worked on my own many times which made my day more productive. I loved learning new features on the system and also coming up with some ideas on enhancements to the system as well as troubleshooting.  Everyone in the office was pretty much to themselves so the office was pretty quiet. The hardest part of my job which eventually became second nature was when I had to train other employees on some of the new features on the CRM, everything was done via WebEx or over the phone. I was not allowed to travel to do a hands on training session. At the end of the day, I'd leave the office feeling accomplished, knowing that I was able to do my job better and helping those in other US and overseas offices over the phone.

Truly enjoy the work environment, co-workers and management team in the CFM group at Macquarie NYC. Hard working, fun and upbeat environment to work in. Great perks in the kitchen and all the office supplies you could possibly need. 

The only thing i don't like about working at Macquarie is that they keep contract workers (temp workers) on for far too long, at a minimum wage for the quality of the worker....so unless you're willing to work for peanuts for over a year, i would NOT suggest taking on contract work. Unless you can clearly get them to commit to a possibility of a permanent hire after a pre-agreed upon contract period.

Very progressive culture with people who are mostly enjoyable to work with compared to other companies. Flexibility, compensation and benefits are all very satisfying and above average. I like the open office environment which encourages collaboration and relationship building. My only wish is that the day-to-day pressure would be reduced. I often feel like I can't get to many tasks or projects due to workload, but have generally been able to maintain great work/life balance nonetheless. This company promotes employees faster than at most other companies, which can be a good or bad thing depending on individual circumstances.

Very process driven role revloved around the collation and filing of legally binding materials including emails, closing cds as well as general hard copy filing.
Hardest part of the role was the team due to language barriers and the lack of sharing of information resulting in disregard for any team cohesion. 
Highlight is always providing user support and interacting with the business. It is satisfying to know the answer to someone's question.

Macquarie was a fantastic business opportunity. The product was new to the USA and had tremendous upside. I was able to start on the ground floor as far as learning the product is concerned but was also able to advance to a State Management level.  I was well compensated (Salary plus Commission, Company Car and Expenses).  I found the selling of the Macquarie product well received although challenging.

Top Job Titles	Average Salary
Executive assistant 12 salaries reported	$96,875 per year
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Senior associate 4 salaries reported	$85,250 per year
Executive 2 salaries reported	$133,625 per year

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