outside sales representative

entry level retail sales associate

installation technician

sales representative

window installer

Mad City Windows & Baths

I worked here for a short time and was lied to about everything.  They told me at the interview that I would be working out of Green Bay.  Training was in Neenah which was fine, but come to find out that is where I will be working out of and I live about 1:30 from Neenah expected to drive everyday.  They told me I would be a manager trainee with my own team eventually, but come to find out I would not have my own team and still be working under someone.  Also durning the interview they make it sound like you will be mainly in the office calling people, but in reality they want you out there selling like everyone else.  They dont offer sick days which is odd for a company that supposedly does millions a year in revenue.  They tell you that you will take a test after a week of training, but after 2 days you take it.  Training time was maybe 9-10 hours in two days.  He gives you a sheet with the test questions on it, but 3/4 of the questions he never covered.  If you have canvass experience with home remodeling then that is not an issue, but with no experience it was not easy.  If you fail the test then you dont have a job.  Also after 2 months if they think you are not progressing they fire you.  They also mention many times they will fire you if you stop producing numbers...not even offer help you are just done.  I ended up leaving before taking the test because I could not continue driving that far each day.  They send out a survey of how you think the training was and if you think anything else then it being great the manager contacts you by email to tell you why you are wrong and calls you a complete failure.  Stay far away from this company.  The guy in charge cares more about lifting weights then anything else.  If I could give a negative rating I would.

When I started with this company, I signed on as a bath installer. I will say that it is definitely hard work but its also very rewarding.  At the end of the day when your customer sees what you've accomplished, its just so worth it! You really change people's lives when you give them a new shower.  I absolutely loved that aspect of my "job".  But that saying, "If you love what you do then you'll never work a day in your life",  really applies here.  The whole group of people here are absolutely amazing to work with! We have had some pretty fun team building events here that have really created a wonderful team environment.  The management here actually care. As an installer, when I had issues on a jobsite, they were on top of things instantly.  They get the answers you need so you can back to getting things done and done correctly.  The hardest part of the job was just doing the physical work but the rewards far outweighed the labor part. The thing is, if you work hard and do good work, you get noticed.  The company promotes from within and takes care of its people.  I was promoted after a few months and absolutely love my new job! The thing I most enjoy now is that I get to  pass on knowledge that was given to me.  And I still learn new things all the time.  The company provides ongoing training to stay up to date with everything from safety to new installation techniques and everything in between.  10 out of 10 if you are looking for place to work!  

I highly recommend you read this entirely before making any further thought of working in the call center for this company. I worked for this company for a good amount of time. We are talking more than a year. 

The work environment itself is very unmotivating. Very little room for growing within the company. You are surrounded by negative, unprofessional, and inconsiderate management. There were many times where my health was the last priority for the supervisor of the department. You are easily shamed for any circumstance that could cause you to miss a day of work. This type of environment cause lack of motivation and willingness to do better for a company that did not value your life outside of those walls. 

The pay was one of the factors to stay but that becomes the last of your priority when you are constantly feeling undervalued. Majority of the people who do work there are amazing to be around but none of that is worth it when the management is terrible. Especially ones that complain about their jobs 24/7! 

Also you are expected to work every weekend and will have to walk on egg shells to request a weekend off. Mind you when that is approved you most likely will hear comments from the head supervisor to plan your time off on days you already are not scheduled. This is one of many examples where my personal life was not prioritized in her eyes. 

Thank you for taking the time to read this. I would highly consider never working for the call center if you want to mentally be in a better state. 

Working at Mad City Windows and Bath has been a mixed experience. There is truly impressive leadership in place, and the potential to earn a significant income is real—especially for those who are highly motivated and able to adapt quickly. The environment encourages hard work and persistence, and for someone who thrives in high-pressure, fast-paced roles, this can be a great opportunity.

That said, the onboarding and training processes feel outdated and lack consistency. There’s a noticeable disconnect in communication between leadership, managers, and different store locations. Expectations often aren’t clearly outlined until an issue arises, which can be disheartening and anxiety-inducing. The training for sales—particularly pitching—leaves room for improvement and doesn’t always instill the confidence needed to succeed early on.

If you’re someone who can power through growing pains, handle the highs and lows of sales, and learn quickly in a “baptism by fire” environment, Mad City might be a good fit. But be prepared for limited breaks, some disorganization, and moments of frustration. With stronger communication and a more structured onboarding process, this could become a truly exceptional place to grow a career.

Advice to management:
Improve communication and update training processes. Ensure trainers are actually supporting new hires, not tearing them down. A little more structure and respect would go a long way.


First off, Mad City is a top-notch place to work. I would describe the culture as "bro-ey" with good comradery between guys on the team. A pretty typical day involves 3 appointments which start out at 10 a.m. and are 4 hours apart. We are training to be in houses doing presentations for up to as much as 3-4 hours per presentation. And some of the drives to appointments can be as long as a few hours. So, if you take this role, have a decent enough car and expect 12-14 hour days. Saturdays are mandatory, every other Fridays are off. Management is always available to answer questions to ensure we are successful. 

Probably the hardest part has to do with the monotony of the job. You are doing a long, arduous sale process that takes a long time, and much of it is monotonous. You have to find ways to make it fun and exciting and bond with the homeowner, or the appointment goes nowhere - generally speaking. 

The most enjoyable part of the job is obviously a favorable conclusion of writing a big fat order in which you've just made thousands. But you can also walk away knowing full well that the homeowner benefits a dozen different ways, as well (gorgeous self-cleaning shower that is unstainable, maintenance free, one and done, everything double lifetime warrantied). It's a win-win every time. 

If you thrive in an environment where you set your own goals, work well on your own, are energetic, love seeing areas of the state you’ve never seen before, can’t wait for the thrill of closing a sale, can handle rejection in stride (you have a short memory when it comes to getting a “no”) finding solutions for the customer and helping them secure financing if applicable energizes you... and not being told you can only earn $xxx, this is a job you should apply for.  
I have an extensive sales background and have been a mentor/trainer for other fantastic companies, but they were all just preparing me for this role.  I meet with 2-3 customers per day, listen to what their needs and wants are for their remodeling projects, educate them about what is available in the marketplace, and then put together a quote on the spot.  Installations are done in a timely manner and handled by a team that truly cares about seeing the project through to completion.  

Interviewing with this company feels like a conversation, its relaxed, friendly, no pressure and while you maybe interviewing for a job it doesn't feel like it.  The training covers everything you need, and extra training is always available if you need it or request it.  The training teams are highly knowledgeable, experienced and friendly, there are no dumb questions.  The culture created in this company is second to none, its educational, fun, respectful and hard working.  Management is some of the most professional I have ever worked with, they are experienced, responsive, know how to talk to their teams and how to work with them.  They embrace the skills that you are bringing to the company and help you build on them. They want to see you thrive.  With advancement the possibilities are endless, you are given every opportunity to grow and have the support to do so.  You work hard, put the effort in and go the extra mile it is noticed and appreciated, and will be rewarded.   Standards and quality are high, which pushes you to always do better and be better.  Everything you need to succeed is provided.  If you see an opening, APPLY, you won't regret it.

You will have absolutely no time whatsoever for anything other that this job you get sundays off and every other Friday. But during working day you will get up at sunrise and get home around 10pm usually, put about 400 miles on your car almost everyday with no stipend unless your performing at a manager level. And that that depends mostly on if you’re given good leads or not most of your leads will be half qualified and the company is just hoping you’ll make them buy something. The products and services offered by the company are about 5-7 times the actual market price and the company tells you to try and sell it as high as you can and only come down if they won’t buy it. This is a company of deception and very dodgy sales tactics the company promotes itself as all in house but subcontracts most of the work.

● Management
This is the most unprofessional place I have ever worked!!!! There is a big divide between employees and management. Not willing to offer help. The upper management was fighting with someone on the phone and called the woman back pretending to be child protective services and all of the upper managers were laughing and egging this manager on during the call. Absolutely disgusting behavior!!!

● Culture
Big decide between management. Overall unprofessional always gossiping and talking poorly about other coworkers including openly discussing other employees disciplinary actions. very hostile environment. Always trying to push you to do work that has nothing to do with your job. I was outraged by the unprofessional behavior from all managers and upper managers

● Overall
This place is so unprofessional having upper management calling people on the phone getting in fights and pretending to be child protective services. All managers and upper managers were laughing and saying they would delete the call later do they are using company resources to harass people that don’t get along with them. Hostile environment

This is by far the best "job" I've had.  The phrase "it's not work if you do what you love" really applies here.  I started off as a bath installer. Doing this type of work isn't for everybody, but if you take the training seriously (which they provide free of charge and even pay while you train!), then you can earn great pay and have lots of fun doing so!  Installing a new shower can be somewhat physically demanding but it's worth the effort at the end of the day.  Seeing how happy homeowners are with their new shower is just so rewarding! The whole team I work with is pretty amazing!  The work environment here is second to none. We have had a few team building events that have been pretty fun. We also have ongoing training that keeps us up to date on new methods and ideas as well as just making us better managers and employees. They have a promote from within policy and I know it works! I was promoted fairly quickly and am loving what I do even more! As as corporate trainer, I think the most enjoyable part of my job is being able to pass on knowledge that was given to me to new hires. A great  place to work!  I rate it 10 out of 10!

Top Job Titles	Average Salary
Outside sales representative 78 salaries reported	$246,846 per year
Entry level retail sales associate 71 salaries reported	$102,444 per year
Installation technician 16 salaries reported	$24.67 per hour
Sales representative 59 salaries reported	$295,797 per year
Window installer 20 salaries reported	$26.25 per hour

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