customer service representative

administrative assistant

senior advisor

software engineer

program manager

Magnit Global

A typical day at work is evaluating our inventory of cases.  I often ask myself as a case manager, what can I bring to the table today? How can I contribute my time to aide to the needs of our patients, our offices, as well as my peers here in the office.

I've learned that its not how much you know in this department but rather how much you are willing to share what you know to benefit the team as a whole.  The difficult part of this job is managing and balancing.  From cases, to calls, to meetings, trainings, and other activities that our attention has to be given to, we often lose sight of what our purpose is here in Access Solutions.  

The hardest part of this job is not having a teachable spirit.  Every day we are faced with a learning curb and in order to be great at what you do, you must seek to find it in yourself to be patient, listen, watch, ask questions, take constructive criticism, and maintain a work ethic that will provide you with better opportunities in the future.

The most enjoyable part of this job are my co-workers that have never treated me like a contractor. I feel as if I'm on the same page as they are, and some of them continue to encourage me to keep pushing at being great at what I do.  I do not take any credit for the way that I work today.  In fact I truly thank my peers as well as my supervisors because they have instilled a desire in my heart to continue to strive here in Access Solutions.  When one door closes, another will open, and this phrase has become an encouragement in my life.  

"Keep striving to be great, success comes to those that sweat, so work with everything you have, while you have it"

The employer used several different temp agencies. Pro Unlimited was great in that they did not hold you in a contract that the employer had to pay them to hire you on permanent- unlike any other temp agency I've encountered. So they don't stop you if the company has a full time opening.

The Pro Unlimited supervisor was prompt to call back if there was a question or concern. Always very nice on the phone.

The downside I saw was my on site company supervisor was not allowed to say anything to me. Pro Unlimited did not have a representative on site and any conversations had to go through them.

My on site supervisor could not even tell me that there was a slowdown going on and I was going to be let go a month early, but that I was a very good worker- I had to hear that from the Pro Unlimited supervisor who called me on a Friday after I got home to tell me I was done. Not even a good bye, and so sorry but you need to clean out your locker from the on site supervisor.

Pretty cold.

They had security clean out my locker and mail my things to me.

If that's how you are treated when you are a great worker and well liked, I can't imagine what happens if you aren't.

Pro Unlimited was not my employer, they were a vendor that worked to place contractors at CIgna Healthcare. Cigna was a great company to work for.. My job was to inspect applications for health insurance, submitted by families, to ensure that all of the information was accounted for and the medical details were thoroughly provided. For the most part, there was always at least one thing missing. So my job was to reach out to the broker or the applicant to obtain the information prior to forwarding the application to the Underwriter. This was a quota based position in which I exceeded the quota daily. The other duties of my position were inputting the data from the application into the system to create a case, drafting letters for child only cases, answering calls from applicants and brokers regarding status updates and answering general questions about the Underwriting process. Corresponding via email to obtain missing information and answer questions. Keeping accurate records of cases that were in my pending file.

Magnit used to be  great company to work for but it's been a revolving door of CEO's since 2020 which has led to in stability and poor decision making.  During the first couple of years of the pandemic, Magnit did very well financially in large part to inflated medical worker salaries, so the decision was made to expand globally and acquire several companies.  Once medical  salaries started to stabilized in 2023, profits went way down and layoffs begun.  Entire US based departments were eliminated and work was sent to  the newly established "Center of Excellence" in India.  Even with the layoffs and moving services offshore, layoffs are continuing. It's very sad to see a company throw away dedicated and loyal employees who for the last decade helped make Magnit what it is today.  Due to the poor financial situation Magnit is in, costs must be cut, but they are cutting out the folks with all of the dedication and experience. Client satisfaction and quality if service will suffer. Those employees that are left will have to pick up the pieces and absorb that extra work which will lead to burnout and low morale.  It's possible things will turn around but currently, Magnit is a sinking ship.

I was co-employed with actual Googlers and my contract ran the full-length, though it was up slightly earlier than they said (8.5 months is close enough to "about 9 months" in their book and most other people's, I've found). However, this wasn't the case for a ton of other contractors who had their contracts terminated months earlier simply because Google didn't want to have vendors co-employed with Googlers, despite having an increasingly margin-driven workforce. I digress.

I never really talked to anyone on the Magnit side after the onboarding and offboarding outside of like every few months there were meetings where people were always confused or lacking critical information because, again, nobody talked to us.

The benefits were also so bad that I had a pharmacist actually go, "woof, that's a bad copay" for some over the counter prescriptions. Literally the only reason you would have to work for Magnit is to get on your resume that you're getting Google work and keep looking, because it's not a guarantee that you'll get other Google work or even other work in general after.

Still, if you can stomach it, it's a good remote gig.

My previous job experiences were of a great benefit to this position. I was able to create documents and files that allowed them to track productivity and identify where additional training was needed. Created files for every employee in the department and tracked their RFT daily/weekly/monthly/annually and Pathlore training that was reported to management to assist with job reviews and compliance reports.

Worked closely with the officers of the company (took minutes at the weekly operations meeting) and would be delighted to have an opportunity to be full time with this company.

Recommended specific office supply items and tracking forms they should continue to have available to benefit the smooth flow of work with less delays or duplication of work.

Enjoyed training others, creating spreadsheets and logbooks to allow staff to better track information in an accessible manner.

I work the night shift. So it's pretty slow paced. But, I am not a fan of the long full-time hours of the night shift. 4 pm - 1 am leaves no time for anything in my personal opinion. 

The job isn't very taxing, which is a good thing for some. But for myself, it's draining. I feel like I could be doing something better with my time instead of just wasting it at this company. It's probably because I am a creative person and I tend to be more creative at night that the hours are bothersome. 

I do wish there was an option for a mid shift. There's only day (7am-4pm) or night (4pm-1am) for full-time employees. Truly not a fan on either of these time slots, but I chose the night because I know that I would not be on time for the day and I do not want to risk being late every day because I went to sleep at 4-5 am the night before work, lol. 

The job is not hard, but I've only been on one team. However, I am not a fan of the time recording system and the email system to make up time. I wish there was a better way to manage that. It is annoying to have to email, your lead, pro, and whoever else, in order to tell them you are coming back 10 mins early from lunch or something.

Provided first support for IT infrastructure for customers based in the United States and Europe. diagnosed and resolved issues with hardware, software, network connectivity, operating systems, iOS and internal applications. supported configuration of customer’s active directory account, scheduling and technical issues of Webex, enterprise iPhones, iPads, desk phone, home and network printers

Schedule: Changes every 3 months (lottery)
Support Hours: 24x7 including all holidays 

Conversion to Become Full Time: High (Management will look within their own contractors. Many people interview more than once before converting to full time employee. They will provide constructive criticism on what the analyst needs to work on for next time)

Managers: Genuinely care about your own personal career growth and continue to challenge you. Couldn't ask for better management team.

People: Not just co workers, but become lifetime friends. 

Corporate Environment: Fun atmosphere 

Pay Period: Every Friday

The management is terrible, insensitive, and has no understanding whatsoever of a need for some work-life balance.Much of middle management has been in the company too long (before it became an industry-leader) and some them don't know what it takes to manage a large team. 

The people that work here regularly work unreported hours to keep up with their deadlines. Management turns a blind eye to this, even though PRO likes to say they prioritize compliance. 

The pay benefits are fine, but nothing to rave about. The PTO isn't nearly enough for a company that is truly part of the burnout culture, as much as it wouldn't like to think so. 

The hardest part of the job is the fact that many people have managers who are in a different physical location than they are, so the managers often don't have a realistic view of what their employees' typical work day entails. 

I wouldn't recommend this company to anyone, even my worst enemy. If you just have to work here, do yourself a favor and avoid working in the Implementations Department like the plague.

I recently completed a contract with Magnit and was deeply disappointed by the lack of support throughout my tenure. Despite their initial promises of consistent communication and assistance, the reality was starkly different. Communication was sparse and unresponsive, often leaving me in the dark about crucial updates and decisions. When issues arose, I found it challenging to get timely and effective responses from their support team. Additionally, there was a noticeable lack of resources and guidance available for navigating contract-specific complexities. This lack of support significantly impacted my ability to perform optimally and added unnecessary stress. Overall, Magnit’s failure to provide adequate support not only hindered my work experience but also diminished my trust in their commitment to their contractors. I hope they take these concerns seriously and make substantial improvements for the benefit of future contractors.

Top Job Titles	Average Salary
Customer service representative 20 salaries reported	$24.82 per hour
Administrative assistant 28 salaries reported	$25.59 per hour
Senior advisor 4 salaries reported	$40.69 per hour
Software engineer 9 salaries reported	$58.42 per hour
Program manager 11 salaries reported	$107,045 per year

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