customer success specialist

customer success manager

content writer

content marketing specialist

technical support representative

Maid-Central

MaidCentral is an innovative and growing company, however there is plenty room for growth. My experience was that their training is terrible - instead of having proper demo accounts to actually dive into the role, there are videos and they (team & manager) ask you to do task they can’t manage, management is terrible. The work environment is “we are all family” toxic. They expect you to REALLY train yourself (which is fine to me personally, I’ve over 5yrs of OB/ implementation spec. experience prior to MC) but I left feeling overwhelmed with just over a month of being there. After I communicated that I had an emergency, I had to use my accrued PTO and the following day, it resulted in me leaving the company permanently and they reneged on my PTO approval with no warning/ communication. No personal jabs here, just providing insight into their company morals or the lack of. So ask them their PTO policy prior to agreeing to employment, that was my mistake!

I would encourage the company/CEO to be more involved with the smaller teams, to reevaluate the company structure in regards to what’s deemed appropriate, train management to be managers (there are amazing managers I’ve experienced but did not work directly with) and create a more involved training for new employees and safe workplace with boundaries and structure. 

Top Job Titles	Average Salary
Customer success specialist 8 salaries reported	$46,500 per year
Customer success manager 2 salaries reported	$42,500 per year
Content writer 1 salary reported	$50,000 per year
Content marketing specialist 3 salaries reported	$47,373 per year
Technical support representative 2 salaries reported	$18.00 per hour

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