operator

customer service representative

custodian

pr specialist

assistant general manager

Malibu Jacks

- After I turned 18, they worked me to the bone. I’m not sure if they are still doing this, but personally I was working 10 hours per day, 4 days per week.
- As an attraction operator, you are not allowed to sit. I often had to resort to kneeling when there were no customers and the managers weren’t around. 
- Standing around doing nothing is not acceptable. “If you have time to lean, you have time to clean”.
- Breaks are given at odd times. I would often be given a break 2 hours into my 10 hour shift, and then given another break at the end of my shift. 
- The managers are not accommodating towards those with invisible disabilities. I have ADHD, OCD, and depression and eventually I started having breakdowns everyday at work because of how overwhelming the environment is and only one manager seemed to care (one manager out of several is not a lot).
- If you are easily overstimulated, this is not the job for you. On a daily basis you will have to deal with loud music from different attractions, bright lights, screaming children, etc. 
- The break room is not a break room, it’s an area behind the go kart pit. They took the actual break room and turned it into a storage room. 
- Every night when you’re closing, a couple people are randomly assigned to clean the jungle gym (Bounce Beach). Cleaning the jungle gym includes going through all 3 stories of it and spraying it down with disinfectant, then going into all 3 bounce houses and spraying those as well. Might be fun for a child, but for grown adults? Not so much. 
- Don’t expect to be home until 11pm-12am, they’ll keep you there to clean until they feel everything is good enough. 

This place is full of drama because a lot of high schooners work here. There is no real incentive to be a good employee because you get in trouble for calling in no matter if you have a good reason or not. The management is great and care about their team, Freddie is always very understanding of time off and available schedules. However there is a GM there who puts out a really sexist vibe always telling the women who work there to smile, as if we must have a smile 24/7 but never seems to do this to the guys who work there. We are not given raises, no vacation time, no sick time. Yes lots of young people work there however this is very important to those who are not the age of 16-18 who have to pay bills and live on their on. Most of the time the customers are great and we try and have fun at work but how are we expected to have fun when we feel like we never get enough hours because they always hire people. It can be a good first job and the environment is great when a few certain people are not there however there is still a toxic feel to enough people there it is not worth it.

Working at Malibu jacks hasn’t been like the best but it is still better than most any other job I’ve had so far. The current management at this location have all been nice and understanding. Scheduling is pretty flexible but it is also unpredictable. I have went to having an average of 30-35 hours a week to like 15 with no warning. Operating the rides is easy but they have been understaffed recently so customers are quick to get impatient. It can be very boring working at areas like Bounce beach where you just sit in a chair for hours at a time doing very little and you can’t easily walk away or use your phone. I like all my coworkers and I feel like people get along pretty well. I also like interacting with some of the customers and it is fun to help kids to have a fun time. There is a good system of communication if you need help when working or need to inform anyone of anything. The pay isn’t great but I guess it makes sense for what we are actually doing and you can get pay increases if you move to doing different things there. 

If you ever want to start from the bottom and advance this is not the place for you! They will only advance you into a higher position if you’re a “favorite” other then that don’t even bother. They want you to enforce their policies with customers and then when you do no one backs you up, they turn around and give the customers a refund and suspend you. Don’t expect a raise, it won’t happen people who have been there since they opened haven’t even gotten raises. The company doesn’t care about its employees it could be an ice storm and corporate wouldn’t allow the building to be shut down for employees safety even when you have employees that live over an hour away. All they care about is money, your immediate supervisors and mangers are okay but also dont care if you advance in the company or not and of course they also have their “favorites” who get everything. Overall if you can help it just find some where else to work. 

When I started working here, it was genuinely fun and a good work environment. Over the past several months, it has started to go downhill. I have worked there for over a year and a half without any mention of a raise, which, considering the base pay, is frustrating. The management can be a disaster at times, although they are usually very lenient with scheduling and things along those lines. It is hard to work in a place that shows no appreciation for its employees, especially ones who do their jobs well. I feel that I am often overlooked and not respected as an employee. I am not asking for a gold star every day, but at least some acknowledgment of my efforts. Overall, this place is just very mentally exhausting to work at. It is chaotic, and I typically dread going to work now that everything has fallen apart.

Working at Malibu Jacks before it became corporate run was fun- the job culture was enriching and everyone felt like family. But after corporate took over to make it standardized in order to expand, the time invested into this job came no pay raises for experience or age, and no opportunities to move up within the company. They hire from outside for all management positions and do not pay a competitive wage like they offer. They offer no health benefits, even to management. The corporate management is all men, and they voice their opinion often that "millenials" are lazy and do not deserve a pay higher than $8 an hour.

I worked in two different “departments” within Malibu Jacks before being suddenly laid off- by that I mean they took me off the schedule for the past three months without any communication. Both departments had their ups and downs, however the cons heavily outweigh the pros. From issues with management to lack of communication. Management there will try to control your personal life, hours are never guaranteed unless they’re going down, workers are never truly happy.

What is the best part of working at the company?
The atmosphere, was fun to be in. 

What is the most stressful part about working at the company?
Nothing was ready for soft opening. Lots of things that where not in place and lots of things where not ordered in time for the opening. 

What is the work environment and culture like at the company?
People like to backstab you. And take your job from you. 

What is a typical day like for you at the company?
Stressful, it was alot of stress trying to go with what corp. wanted to do without them knowing  what to do.

Management does not care about anyone yet they put on a front that they do. Seemed like a good place to work, ended up hating it due to the management and uncontrollable guests. Any time there's a problem manager takes the side of the customer because they are afraid of losing business. You get paid peanuts, just enough to take your girlfriend out on the weekend. There is no insurance, no chance of advancement, no benefits. Too many employees and not enough work to go around. 

Working at Malibu Jacks was challenging. Some coworkers seem to want you fired, and upper management shows little regard for employees, focusing mainly on themselves. Positive feedback only comes when you threaten to leave. The one bright spot is the chance to build lifelong friendships with a few operators, but even that is discouraged because management wants everyone to act like customer service robots. Overall, it feels like a tough environment with little support.

Top Job Titles	Average Salary
Operator 4 salaries reported	$11.25 per hour
Customer service representative 2 salaries reported	$11.00 per hour
Custodian 2 salaries reported	$12.00 per hour
Pr specialist 1 salary reported	$38,500 per year
Assistant general manager 1 salary reported	$65,000 per year

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