restaurant staff

team member

kitchen leader

kitchen team member

dishwasher

Maple Street Biscuit Company

Worked at a popular location in Florida for about 6 months. Liked it a lot at first! Fast paced, coworkers and customers were friendly, got a free meal at lunch and could take excess food home at the end of your shift. Busy on the weekends, being a fast paced worker is essential. Liked my coworkers a lot but the turn around rate for employees was high as there are no benefits, paid time off, or healthcare. The company and specifically the manager at this store liked to advertise that it was a good first job for younger employees and would take advantage of that every chance they got.

The manager puts on a really happy and supportive front which quickly changed when things didn't go exactly their way. I was going through some physical/mental health issues and had some absences, which initially the manager was understanding about but without a conversation or any warning did a 180 and suddenly it was never okay at all. They always put the customer and making money first even though they gave off the appearance of caring about the employees. Which to be fair the customers loved him and the store was one of (if not the most) successful in the company, which had to do with the location as well but credit where credit is due. The success though is built on the backs of the hard working employees. Could not have a conversation about anything difficult where there might be disagreement or conflict. He fired an employee who had been there much longer than myself, was a great worker and always did tough positions, without any explanation at all. When the coworker came in to ask why they were fired the boss literally walked away and refused to explain why. Eventually he just makes up his mind about someone and stops giving them support or even the time of day. Multiple times on busy days being on sink we would go way past our scheduled out time and he would actively avoid coming back because he knew it was a mess and didn't want to deal with it or risk us telling him we needed help or wanted to leave at the time we were supposed to. Eventually he just stopped scheduling me and two other employees without explaining why. We all texted him asking for hours or what was up, no response, he never fired us or had a conversation about what we needed to work on or what we needed to change, just no contact because he's incapable of dealing with conflict. 

The assistant manager when I started was fantastic! Hard worker, knew every position, always helping in every aspect and actually cares about the employees. She eventually left and got her own store which I'm very happy for her she deserved it! My trainers were super knowledgeable and helpful, but you could tell they had learned how to deal and work around the manager while still being frustrated by him. The employees overall were great to work with, a lot of times when we were super busy or short staffed it was a crew that could grin and bear it, again no thanks to the manager. 

Do you thrive in a fast paced environment? Are you looking for a job that could potentially turn into an amazing career? How about a place that you know you’re not going to get yelled at for making a simple mistake? If you answered “Yes!” to any of these questions, then Maple Street is the place for you! My experience with Maple Street wasn’t horrible! Just like with any job/career, you have your good days and not so good days. Maple Street, Homewood is perfect for someone who is a quick thinker and always up for a challenge! A typical day for me started at 6am, sometimes earlier depending on the number of caterings the day had and finished around 3pm! Workplace culture is great! It’s not your typical restaurant, you get to have fun with your coworkers and still get the job done! The hardest part of the job for me personally, was multi-tasking in the kitchen! It didn’t matter how hard I tried or put forth the effort, I still couldn’t master it! Another difficulty I had was anticipating everyone’s needs in the kitchen! To succeed here a person has to be able to think quickly and quite a few steps ahead. I liked the Leadership team here, but their communication skills definitely need work, especially between each other! The Leadership Team is good about holding the entire team accountable for their actions, but wasn’t consistent, I really hope it is getting better. A consistent deep cleaning schedule needs a bit of work, also. I learned quite a bit about myself, my strengths, weaknesses, my leadership style, and several admin duties during my time at Maple Street! If I could do it all over again, I would do it in a heartbeat! Changing several things about myself of course! This place is great for a person who has the ability to stay cool, calm, and collected during high stress situations and has the ability to hold themselves accountable at all times.

This was my first job and I enjoyed every minute of it. I learned SO much! The lunch rushes are usually always a little overwhelming but the team that I worked with was amazing and was very helpful and understanding. I would definitely say that the company holds true to their 'family atmosphere' promise. Both of the managers of when I worked there are gone from that location but they definitely train you and everyone to know what you are doing and talking about. I would recommend this place to anybody just starting out. I never really had plans to move up in the company but the people that did have those intentions moved up fast. It is critically important that you do know about the company and the founders of Maple Street (like the mission and reason of Maple Street) before you start (and even in the interview it is amazing if you know something.). I don't know much about the benefits but I did get paid well. The hardest part of my job was either taking out the trash because it got really heavy or keeping up in lunch rush with the phone, register, and all of the take-out platforms; but otherwise, you are very well prepared for everything. They were amazing about accommodating people that needed to take off at the last minute or even while on shift. I would also like to mention it did get a little bit out of hand for a while and there is a two-week notice that is required and three-week notice if it is longer. I would say that there is a variety of ages that do work here, but there are more teenagers probably than there are of others. I would have loved to have stayed with this company longer but because of covid, I did have to quit. One last thing that really enjoyed about working here was the hours. You would either come in early and end at noon or come in a bit later and close at two and probably stay only a little bit after to clean. 

On a store level, Maple Street Biscuit Company is one of the best jobs I've worked for. The Community Leaders do a fantastic job cultivating an environment that cares about its employees' personal and professional development. You will work beside people with strong moral character and hard work ethic and the team will become your family if you allow it. The downside of working for Maple Street Biscuit Company starts when you begin to grow with the company. Upper management will claim there's a lot of potential for growth, but this is only true if you want to become a Community Leader. Family Support, essentially a nice way of saying Corporate, does not understand the daily functions of a store and will try to implement practices that may not make sense for the layout, customers, food quality, kitchen flow, etc of the store. They are also obsessed with cutting costs which have started to translate into hurting teams through demanding impossible labor hours and poor food quality alternatives. Great team members are pushed to the point of being burnt out. This company is in the business of growing at an exponential rate which is leaving room for major issues to arise and not be addressed. The mission and principles only seem to apply to the store level and not those who maintain positions in Family Support. Promises are made by HR and broken because of a CEO whose decisions are made on emotions rather than logical and practical reasons. Overall, this company has an amazing model and the potential to be great if they find their roots again. They have lost many quality team members but if you decide to take on the challenge, the reward can outweigh the negative. Take the mission and principles to heart in order to help people, serve others, be a part of the community.

Toxic positivity at its finest. Management doesn't acknowledge anything unless it's positive and reflects good on them or the company. Nothing was working when I worked there. (printers, we ran out of food and containers and paper products all the time, no organization or communication) We waited months for new equipment. 

You get told you'll be apart of the family, but it's more like being a family during thanksgiving and your toxic family members are all there cooking with you. 

At the beginning it's so nice and fun. The food is amazing. And then you start actually listening to your coworkers and you start seeing the downfalls in management. Eventually no one was showing up for work because they were sick of how we were being treated and how basically nothing was working. Eventually people were getting fired for no reason (or the reason didn't make any sense) and people quit (understandably) and then some of us just never got scheduled again. I was never officially fired, nor was there a conversation that was had about why I was getting fired.

I started working here in late summer of 2018. I was fourteen, it was my first job. Soon after I started the owners of the franchise had to leave for family reasons. The management from then on was passed around to other community leaders. I worked through the school years on Saturdays. Every Saturday I came in, there was a new community leader. The stress of these constant shifts shook off most employees leaving me and a few others. I had worked there longer than anyone else. Finally we got a new permanent community leader. This lead to increased stability in employment, so we started doing better. My primary position in the franchise was dish. I was the fastest dish washer there. Of course being a dishwasher isn't a very highly regarded job and I was only fourteen, but I felt excruciating amounts of disrespect everyday. I was treated in a dehumanizing manner everyday. The work environment seems so nice, but it seems like no one there knows how to treat other human beings with decency.

Maple Street is a wonderful place to work the management is amazing and the CL's really have your back and so does corporate. They are really flexible with time off which is a lifesaver for those still in high school and college. A typical day at Maple Street depends on the given location and on a day-to-day basis, however weekends are always busy because we are a Christian company so we draw in a large Sunday crowd, and we stay busy because people love our biscuits! Maple Street is a very inclusive environment no matter who you are and where you came from they are just happy to have your help and dedication. The best part of working there is the people, your coworkers are very nice people, and the guests are mostly nice because of the gracious service provided by the company. The hardest part about working there is the balance of the work because it can easily stress the wrong and even the right person out because there is a lot to keep you focus on. 

Between calling out specific items on the menu, the music, the customers, and the kitchen... this place gets loud. I started getting headaches  because of all the noise. It's warm and always busy, which means we often skip breaks to get through  all the customers. I am an adult who has been working in restaurants  and bars for a while now. I applied to be an Assistant  manager (Acl) and waited 4 days to hear about my application. After I emailed the manager directly about my application, I got an interview.  During that, I learned that the only openings would be for Associates and Barista work. Such a disappointment but I took the job. Pay isn't great. I spent over an hour on alcohol training when we only sell a few drinks. This place could be so great if the management had more backup.
I was hired as a shift lead to start, and I haven't had any shift lead training. 

First it was okay, we trained and watched dumb videos for hours on end. When I applied I was happy, then I got into a car accident and broke my finger. I still was required to wash ALL of the dishes (this was a brand new store) with absolutely no help & had to take my finger splint off. My manager did not care nor had any remorse for making me work like this. I was told I was being very negative and making the atmosphere horrible, when I had to sit back and watch everyone have fun making biscuits, etc. I could not do it because of my finger. He didn’t care about my broken bone he expected me to work as much as the others. He told me I could either stay and work the day and be positive or leave and not come back. He also started me off at 8 an hour... and I wasted my summer working 8-10 hours a day. I was also supposed to work as a cashier but he ended up making me a line cook or dishwasher, was not clear about any jobs.

coming in and being at your station and keeping your area clean was what basically all days were like if you weren’t opening.
the hardest part of the job at my store i worked at was it was always super busy during weekends, and that would be really tiring after consistent business for hours. after a shift i would be exhausted. 
the best part abt working there was definitely the people and the culture around that company. there are always definitely going to be bad management in companies, but my GM was great and understanding. people there were really real and nice and so enjoyable to work with, they made the job worth it! one thing i can say is the pay is not the best for what the work is, and how tiring it can be, especially on busy days, the tips can make up for it sometimes though.

Top Job Titles	Average Salary
Restaurant staff 4 salaries reported	$16.07 per hour
Team member 8 salaries reported	$13.00 per hour
Kitchen leader 1 salary reported	$45,000 per year
Kitchen team member 1 salary reported	$14.00 per hour
Dishwasher 3 salaries reported	$14.83 per hour

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