client manager

account executive

client advisor

actuary

account manager

Marsh McLennan

I have worked with the company for two years in the certificate dept. In that time I have become the top person on my 'team,' or the 'go-to' as my supervisor described, for a number of high-volume specialty clients. But was never considered for a promotion, and never adequately compensated for my performance. For my first year, I was responsible for a number of renewal projects, training new employees on specialty accounts, and dealing with our client contacts to keep them happy. After my first year, I was given a raise of about $1K per year, but what I wasn't told was that the pay for new hires was also being bumped up by $1K - so basically I didn't earn a raise, but was given the same amount that anyone who just started at our company would be entitled to. During the 2nd year, I continued to increase my efforts and after half of our team quit (due to similar issues with lack of compensation), I picked up the slack, thinking I would be recognized for this, but was told at the year end review that I didn't not qualify for a raise. Let me be clear: when you start at the company, they provide a set of production and quality numbers that they use to gauge your performance (usually 25 'cases' a day with a minimum monthly quality of 85%). For the last month, I averaged 69 closed 'cases' a day, with 92% quality. The employee turn-over rate for this company is through the roof. The quality department works hard at the end of every quarter to disqualify you from the $300-$500 'quality bonus' and will find any excuse to keep the company from having to pay for this. This is a dead-end job, and if you can find a better opportunity, I would recommend it. The starting pay is reasonable (if you're fresh out of college and tired of making sandwiches), but good luck trying to earn more than that.

Very large company with lots of perks. Travel opportunities galore. Competitive compensation package. All the autonomy one might want as long as job is done. Not many internal advancement opportunities but still a great place to build up the resume with new skills and refining old ones. TA and Reimbursement plans are offered for continuing education up to a Masters (relating to your position).   

Typical day at work consists of checking emails, ticket queues, interacting with colleagues, troubleshooting issues, arranging hardware and software delivery, following up on open issues, managing other ongoing projects, dousing the occasional 'fire' that breaks out, and drinking excessive amounts of coffee. 

I learned a lot about myself doing this job. I learned that I'm more technically proficient and conversationally inclined then I previously thought. I feel like this position has helped me grow not only as a professional but as a leader.

Upper management takes a passive almost hands off approach and this can sometimes lead to disconnects with day to day operations and the needs of the client. 

Hardest part of the job is dealing with the various personalities of end users. (I'm a little burnt out on people) Another difficulty is lack of standard operating procedures and involvement from those with the authority to make significant change in the companies ITIL - ITSM. 

Most enjoyable part of the job is working on a challenging issue/project or participating in merger and acquisition migrations (transitioning a newly acquired business over to our technology).

Cares more about image than reality. Leadership doesn't trust themselves to speak off the cuff, always repeating the same speaking points and lots of jargon and corporate speak. Will praise you for your work but you'll never see it reflected in compensation. Talks a great talk but has nothing to back anything up. Very disorganized at the top and out of touch with the world, no clear vision no matter what they tell themselves. Executives and even middle management are very comfortable in their own bubble and echo chamber. They are happy to live in their own reality and sadly think other people actually agree with them. Horribly poor development of their managers and at the end of the day, it's the regular worker who suffers. Have lost many many talented and passionate people over the last 2 years but management is oblivious. They keep people who lack the skill and capability to manage because nobody wants to be a bad guy in front of other colleagues. Not an inspiring place to work, you won't grow or gain any valuable experience.Most of your coworkers will be older than you, lots of people have long tenures here.  They are behind the market in everything they do, from the business they sell to the way they treat their employees.  Their total rewards philosophy is to be average relative to the market and their peers. Tells you all you need to know about what type of coworkers you'll likely be working with and what they prioritize as a company. 

If you're looking a job with a pay barely above minimum wage that you're rewarded for being made to feel like the most absolutely worthless stomping tier of a mediocre workplace 40 hours a week, this is the place to work! The training process is fine but once you get onto the floor say goodbye to any feeling of respect from your employers. They will throw you on the floor taking like 20 calls a day right off the bat and will try their hardest NOT to help you. I've had supervisors and TLs see me needing help with a call with my hand up intentionally turn the other way to ignore me. This happened way more often than someone actually coming over to help me. The work is exhausting and constantly stressful. All day long you deal with angry customers who scream and berate you and have no one to transfer them to when they ask to speak to a supervisor. You are forbidden from even holding your cell phone in your hand unless you're in a designated area, and from using any internet outside of company sites. Your supervisors will tell you to your face that if you're not a perm, you "don't have rights". They do mass hirings of 200+ and then look for any insignificant reason to fire everyone but maybe 10. Over a 2 week period I watched all of my coworkers that were hired at the same time as me, all good workers, get fired for having to call out one day because of reasons that varied from one of their family members dying/had died to having a serious medical emergency. Once they fire you (not even to your face) they immediately deactivate your badge and won't even let you back in to get your stuff. What an absolutely miserable place to work at.

Marsh & McLennan Agency purchased The NIA Group in 2010 to add to their newly created middle market insurance agency.

I was hired in 2008 as a newly licensed Property & Casualty broker. The training was intense and very well developed. I learned a lot and within one year was ranked in the top 10% of the sales force. My positon required me to develop new prospects and partner with technical staff members to write business. The process was a well oiled machine built for producers to suceed if they worked hard enough.

The most difficult part of the position was that the firm was very established in New Jersey. With a sales team of over 45 producers it was difficult to find prospects within my territory that other producers had not already "touched".

The most rewarding aspect of my positon was that I had a high closing ratio. Because we used a team approach and I was fairly new to the industry I was partnered with seasoned professionals that could assist me in writing business.

At MMA I learned how to create my own marketing programs that stood out from the competition. For example, I opened the door to my largest client by sending a cupcake to their office. I wrote a note stating that lowering their premiums "could be a piece of cake" and called them. The revenue on that account was in excess of $90,000. I also hired a telemarketer to make my cold calls while I networked and developed my prospects. It proved to be a very successful campaign opening opportunities at large international companies.

A typical day at work consisted of resolving issues related to computers, printers, and other electronic devices that the help desk technicians couldn't resolve. Most of the time, I would contact the colleague with the issue and attempt to resolve it over the phone using remote desktop software, which would usually resolve the issue. If the problem was still persistent, I would physically go to the colleague's workstation and troubleshoot until the issue is resolved.

While working at Marsh & McLennan Companies (MMC), I learned how corporations and organizations alike operate from the technical aspect. I gained excellent technical skills by documenting issues and solutions to increase efficiency and work ethic. At the same time, I further developed my customer service skills by working with colleagues in a professional and concise manner to resolve their issues.

The hardest part about working at MMC was adapting to the policies and procedures. Although I followed the guidelines set forth by the company, sometimes a simple issue would take longer to resolve due to the restrictions that were set. However, documenting the solution proved helpful the next time the issue arose.

The most enjoyable part about the job was helping the colleagues. I made a good effort to satisfy each colleague I came in contact with. I always made an attempt to resolve their issue as fast and precise as possible and tactfully explain what happened and how to prevent it from happening again.

All in all, I really enjoyed working at MMC.

Everything started out great.  Then all of a sudden I was being written up for "attention to detail".  That was a new one for me as all my other jobs I was great at paying attention to detail and never had issues so I knew something was off.  Management wasn't helpful and sometimes felt I was looked at as inferior.  Was told a coworker was brilliant and excelling while in the same conversation told I wasn't meeting expectations.  I never felt like I fit in.  People I thought were my friends turned out not to be.  While coworkers were allowed to use flex time, I was given a hard time and not allowed to use mine until I pushed back. Coworkers were allowed to work from home, but I was not allowed to. There was a lot that went on in the year I worked here.  I was fired due to "attention to detail" even though every other employee made mistakes, but I was held to a different standard.  My position was given to someone who worked as an administrative assistant and backup to reception.  She made plenty of mistakes and was out a lot, but due to being friendly with management she was given my position.  Very unfair in how they treat people and I could tell something was wrong when the HR lady was nervous in the meeting that I was being fired in.  I had never been fired before or written up at any other job.  Management also lied directly to my face.  What I thought was going to be a great position and opportunity ended up leaving me disappointed and angry.  However, due to being fired I was able to go to school and now I am starting a new job that I know will be a great fit.

gathering information from clients, assessing their insurance needs and risk profile.
•	building and maintaining ongoing relationships with clients including scheduling and attending meetings and understanding the nature of clients' businesses or lives.
•	foreseeing clients' insurance needs, such as policy renewals.
•	researching insurance companies' policies and negotiating with underwriters to find the most suitable insurance for clients at the best price.
•	arranging specialized types of insurance cover in complex cases.
•	advising clients on risk management and helping to devise new ways to mitigate risks.
•	ensuring clients understand the terms and the extent of the cover provided in line with industry regulations.
•	renewing or amending existing policies.
•	advising clients whether and when they need to make a claim on their policies.
•	marketing and acquiring new clients.
•	developing relationships with underwriters, surveyors, photographers, structural engineers and other professionals.
•	administrative tasks such as paperwork, correspondence and keeping detailed records.
•	winning accounts against competitors.
•	keeping up with changes in the insurance market and in the clients' industries.
•	Collecting insurance premiums and processing accounts.
•	Checking slips and helping colleagues inside the company. 

Being a Lloyd's broker helped me to understand how Insurance business runs.

A typical day involves coordinating with Brokers, colleagues and clients the overview of legal documents, cataloguing, invoicing according to compliance standards and supervising others in my role.  I like my Manger very much.  He's very straight forward and down to earth.  The majority of my colleagues are great as well, but of course there are those who are more challenging to work with and require a bit more patience and understanding when communicating with them.  The hardest part of the job is covering for higher level colleagues when they are out of the office.  It forces you to be more proactive in learning on the fly and operating seamlessly while communicating with clients you may not often deal with directly.  The most enjoyable part of the job is the people and the schedule.  When I originally moved into this field, I thought financially the move made sense and that I could continue to explore my creative endeavors outside of my 9-5 job.  That was partially correct, but I miss the day to day activities of my prior career in film and television and I'm willing to make the necessary adjustments to move forward in the industry of my preference.

Over my time here, it’s become clear that the workplace suffers from a culture of micromanagement and low trust. Employees are often given tasks with little context or clarity, only to have their work second-guessed or reworked without explanation. This creates confusion, slows progress, and discourages initiative.

Leadership tends to focus on controlling details rather than setting clear priorities and empowering teams to deliver results. The absence of transparent communication means decisions often feel reactive and inconsistent, leaving employees unsure of the overall direction or long-term goals.

Instead of fostering collaboration, the environment unintentionally promotes fear of mistakes, which stifles creativity and problem-solving. Many talented individuals feel underutilized because their expertise is overshadowed by rigid oversight rather than trusted contribution.

A healthier workplace would require:

Clear vision and priorities so employees understand the “why” behind their work.
Trust in employees’ expertise to make decisions within their roles.
Open, two-way communication that encourages feedback and shared ownership of outcomes.
The digital team has potential, but meaningful change will depend on shifting from a culture of control to one of trust and empowerment.

Top Job Titles	Average Salary
Client manager 21 salaries reported	$88,643 per year
Account executive 15 salaries reported	$115,898 per year
Client advisor 15 salaries reported	$124,975 per year
Actuary 14 salaries reported	$182,507 per year
Account manager 8 salaries reported	$87,581 per year

Working at Marsh: Company Overview and Reviews

Marsh

Marsh Ratings

Popular jobs at Marsh

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected