account manager

client manager

customer service representative

senior customer service representative

senior account manager

Marsh McLennan Agency

In my 4 odd years at MMA, I was consistently recognized and rewarded for performing at a high level, with some rewards also including actual monetary value (separate from increases and bonuses). They also have incredibly generous time off between PTO, holidays, and "Summer days" that you'd be hard pressed to find anywhere else. Further, they have  a very generous benefits package including: a variety of options in health plans, the best 401k matching I've ever seen, reasonable dental and vision benefits, company paid Life and Disability, a full suite of additional voluntary benefits available, and company stock purchase options. The culture is also fantastic on the whole with a lot of people who are very enthusiastic about what they do and promotion of existing employees being made a priority where possible. These things are ultimately what made me feel most valued as an employee. If you see a position at MMA that you're qualified for, I would highly recommend applying.

The people I met in other divisions were always extremely nice and open to questions about what they do. MMA also has a mentorship program that would allow you to explore other career paths within the industry.

My entire division was divested to Businessolver very recently. What I would say here is that the sale and acquisition of companies is something that seems to be inherent to the insurance brokerage industry. In this case, it resulted in the loss of all the amazing company attributes I mentioned earlier. However, I would not necessarily say that this is something one could/should expect to happen to them.

Any commentary I could provide about my day to day and management would no longer be relevant in this review as the teams I worked with and the management I worked under are no longer employed by MMA. 

What I will say about my last role is that it only felt like a promotion due to the change in job title and a marginal increase in pay. Between the removal of all client interaction and the reduction in opportunity to apply my technical skills, it felt more like a demotion. This was likely more of a mistake on my part for taking the first opportunity that landed in front of me without taking the time to firmly understand the type of work I would be doing.

I have worked for this company for about a few months, and I have a experience so much toxicity that should have been throughout the course of a few years. 

When I walk through the doors, I am expected to do the most before clocking in. I am not given any time to clock in before doing any work. My supervisor played favorites. I was disrespected and felt threatened by her team. She mostly blamed me for their actions. I felt like I was going to be punched just for making a mistake (a mistake with the printer which I fixed). 

Many people have left things at my desk and when I asked if people did not do that, I was laughed at. You are not allowed to have any opinions while being an admin assistant. My supervisor constantly reminded me of mistakes that I have actually fixed but she insists that she wants to see growth from me. She will never see growth if she keeps reminding me of the mistake I made months ago that I have fixed and have not made sense then. 
You literally have to be a remote worker of the upper-level positions to feel appreciated and safe.

This role is a good opportunity to gain an insurance license and get initial industry experience, with organized training and solid benefits including predictable breaks.

However, the position is very high-volume and metrics-driven, requiring multitasking between calls and processing tasks, which can be stressful. Support after training is often limited, and employees must balance heavy workloads with minimal guidance. Customer interactions can be difficult, and the environment emphasizes output over the complexity of work. While it’s useful for building credentials, it may not be sustainable as a long-term position for most people.


I was tired as a temp, and assisted several Account Managers. At times it felt like an administration assistant job and other times it was exciting. The culture is great, the Skype training and online tutorials and procedures are phenomenal. A lot of remote work opportunities and there are expectations of course but no micromanaging. And a brand new Schaumburg office equipoedwith freesparkling water, snacks, fruit etc.

I was fortunate enough to join MMA fresh out of college and can confidently say that this is an amazing company to work for. Management is genuinely interested in seeing their employees grow and develop. That is easily seen in the long careers that a great deal of folks have had with MMA. In fact, many of our Executive level management started at entry level roles. Overall, I genuinely love working at MMA and highly recommend anyone to apply to any of our open roles. Come join our MMAmazing family.

What is the best part of working at the company?
The pay, the vacation time, holidays.

What is the most stressful part about working at the company?
Horrible management, fake people

What is the work environment and culture like at the company?
They are all too busy clapping each other on the back as to how awesome they all are. And they all suck

What is a typical day like for you at the company?
Boring. It's insurance after all.

I have been in the insurance industry my entire career and I can say with confidence that Assurance is by far the best company I have ever worked for.  I plan to retire here!

Management truly cares about their employees as individuals.  I feel a sense a warmth and comfort in the office.  The culture is one of a big family and no one passes another without smiling and saying hello.

I have been promoted three times during my 4 years with Assurance and am thankful everyday to work here!  Two thumbs up!

Very good benefits. Positive, upbeat management.  Cares about employees.  Longs hours and big expectations.  But good compensation.  Annual bonus can be complicated and depends a lot on shared success. However, very slow in growth.  Firm started in the early 60s and they are still a regional firm.  Assurance needs to expand and grow out of the Chicago (area) market.

What is the best part of working at the company?
Company culture and colleague collaboration 

What is the most stressful part about working at the company?
High client standards, very large company with top down approach

What is the work environment and culture like at the company?
Inclusive, dynamic and purposeful 

What is a typical day like for you at the company?
Busy and engaging with a variety of topics

My Marsh experience was an excellent one.  Extremely demanding in an understaffed department was extremely taxing and did wear one down.

That aside, I flourished in the department, loved my clients as they did me.  Honesty, integrity, and product knowledge were hallmarks of my position as the person who managed my book of business.


Available to discuss at length during interview process.

Top Job Titles	Average Salary
Account manager 6 salaries reported	$57,667 per year
Client manager 1 salary reported	$6,822 per month
Customer service representative 16 salaries reported	$49,183 per year
Senior customer service representative 9 salaries reported	$59,444 per year
Senior account manager 9 salaries reported	$95,289 per year

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