purchasing specialist

customer service representative

support specialist

district manager

sales associate

Matco Tools

What is the best part of working at the company?
MATCO Tools are great tools and their toolboxes are the best! But, they misled me when presenting me with the open route that needed a new representative. They told me the previous rep had just retired after 25 years, but they conveniently forgot to mention the four reps after he retired that went belly up in the four years after he retired! I found all this out after taking the route from my potential customers that said they wouldn't buy from me because they had already taken accounts with competition tool companies. Needless to say, within six months I went broke spending way more than I could take in and I had to close my business. I recommend that if you plan to purchase a franchise with MATCO, research the route independently without the representative so you can make a better decision as I know it can be a very profitable business if you have the right areas.

What is the most stressful part about working at the company?
I believe my most stressful part was trying to sell tools to potential customers that were angry with MATCO due to their previous reps not showing up, no tools in their trucks, not honoring their warranty tools etc. while I couldn't convince them to purchase from me.

What is the work environment and culture like at the company?
No comment as I was an independent representative, not a company employee working on Akron at the company headquarters.

What is a typical day like for you at the company?
Wake up at 5am and hit the road and cover my route to see customers who work on three different shifts, then get home mostly about 10-11pm and close out the day which usually took about an hour. Eat on the run, sleep when I could and do it again at 5am the next day.

I was excited to come and work for Matco as a trainer, however due to lack of job training and miscommunication with people who should have done a better job at it, i left the company due to my aggravation, and things said because of it. Even though i had 17 years of experience, when i asked questions to my coworkers, it was taken as questioning Matco instead of being taken as a possible fix to a bad thing. While performing a survey (technician head count in a territory) we were going into places that a person should never go, for the sake of going, this would translate to a distributor going there and doing zero business or worse, losing money and eventually failing. This is how they found your territory as a distributor btw...           
When i questioned this, i was again reprimanded.                       During new distributor training, we covered in detail a computer system that will be changed soon, and it was covered in detail, however; how to sell or skill on how to sell were hardly covered, and when they were? they were covered by a person who did not spend any time in a truck, and never owned a business. This is who you will be trained by, just FYI. If you have an experienced co-worker, and you have some background already, you may make it. Otherwise, you will not...lack of follow up after your first month will not be there unless you are very lucky. From my prior tool work experience, i was looking forward to helping with this problem, but apparently they didn't want it. Good Luck in your choice...

Manage the movement of automotive air, hand and electrical tools and
equipment on a define territory, in and out of production facilities, such
as auto dealers, body shops, specialized shops, city/county fleets,
heavy truck trucks and chain automotive repair shops.
Review financial statements on purchased inventory, sales and
daily/monthly activity reports, and performance data to measure
productivity and goal achievement to determine areas needing more
sales/service for route improvement.
Plan and direct activities such as sales promotions, coordinating with
auto technicians and shop foreman implementing, demonstrating and
showing new products.
Recommending new products, such as vehicle scanners, lifts and tire
equipment, a/c recycling units, brake lathes and air compressors.
Establish and implement rules and policies conferring with technicians
and purchasing agents in regards to time and payment based on mobile
self owned/operated business

Matco has the weirdest workplace environemnt I've ever been part of, like it's supposed to be an elite club that you should be grateful to be part of. No accountability- I've seen managers/seasoned people make mistakes and then find some way to blame it on coworkers they just didnt like as people. When I had to reach out to the parent company to get help on some of the archaic systems they use, they were  short and seemingly irritated with questions only they knew answers to. Supervisor asked me about any issues or worries that I had just to hear themselves ask it out loud but wouldn't really offer any practical guidance. Good luck taking any PTO without being completely swamped when you come back. Flexibility in schedule is available...if you're a favored employee. Some people were so nice but others were rude and pushy like they were your only priority for the day. The company needs to understand that it's possible to be a top earning company without the elitist, hive-mind attitude. Not all corporate environments are like this.

A typical day of work consists of sales and collections on open accounts. 
I've learned the other side of sales by doing outside sales and commission based. These have taught me a new drive to push product.
You are your own manager. What you put in to this business is what you get out of it.
The culture is mostly upbeat, but has its bad days. Collecting from clients that can't afford to make a payment can be tough. Having to reposes tools is a difficult thing to do.
The most enjoyable part of the job is the flexibility to have weekends off and family time. You still are on call any time a customer needs something and must be reachable. I enjoy my time away from work and looking for something where i'm not interrupted at dinner with my family.

Matco believes in the next person up philosophy. This can be good but in the end they really do not focus on employee retention.  Example - gave 2 wk notice and they opted not to pay for that time as was told even though we appreciate the 2 wk notice, being that your an at will employee we are not obligated to pay you for that so we are not going to pay you for it. 

What is the best part of working at the company?
Leaving and never coming back 

What is the most stressful part about working at the company?
The supervisors micromanaging everything to death
 

What is the work environment and culture like at the company?
More toxic than working at a nuclear waste dump with no protective gear

What is a typical day like for you at the company?
Clock in better be early or you get written up then never leave your seat even to use the bathroom. Otherwise you also will get written up. Then thank the lord it’s all over and you go home just to dread going in the next day and not be able to sleep because of it.

Typical Day at work is very relaxed work at your own pace but important to stay busy to visit every shop and customer on your route. Other distributors are very willing to help you out. District manager is always a phone call away to provide assistance. There is a lot of competition in this field and success comes with building  trust and relationships with each of your customers. The tough part of the job to me is being a bill collector constantly 75% of your customers pay according to the pay plan you have arranged with them but the other 25% can really wear you out. Company has some fun company outings and training.

What is the best part of working at the company?
Freedom working for yourself, making your own hours 

What is the most stressful part about working at the company?
After 10 years being forced out by greedy district 
Managers about buying a new truck as and  inventory, also not willing to make adjustments to your route area as well.

What is the work environment and culture like at the company?
Good company support, terrible support from 
District managers 

What is a typical day like for you at the company?
Long days chasing your payments and your money.

Nice coworkers just don't trust any ! Lots of favoritism " not what you know it's who you know " living on a razors edge! Don't slip up and make a mistake or your out the door no matter if your the hardest worker in the place that is unless you one of the chosen ones ! Cell leaders no less than then there workers . The starting pay is fare but don't expect big increases as you move forward. Training is terrible if you don't catch on within 10 hrs you fail ! Did I mention favoritism ? Overall I wouldn't recommend working here unless desperate for a paycheck but be ready to hustle unless your one of the chosen few ! Did I mention favoritism  ! 

Top Job Titles	Average Salary
Purchasing specialist 8 salaries reported	$55,000 per year
Customer service representative 3 salaries reported	$17.33 per hour
Support specialist 2 salaries reported	$45,000 per year
District manager 1 salary reported	$112,500 per year
Sales associate 1 salary reported	$47,500 per year

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