assistant general manager

cluster manager

general manager

food runner

hotel housekeeper

Mckibbon-Hospitality

What is the best part of working at the company?
The best part of working at McKibbon was my team. The staff members I worked alongside were hardworking, supportive, and truly cared about providing great service to our guests. In a challenging environment, the team consistently stepped up to help one another and keep operations running. Their dedication, teamwork, and commitment to hospitality made the day-to-day work meaningful and were easily the most positive aspect of the experience.

What is the most stressful part about working at the company?
My experience with the company was largely shaped by ineffective leadership and a lack of meaningful support from upper management. The General Manager and Regional Vice President of Operations provided little guidance, direction, or operational support to the management team. Training for leaders was minimal, and managers were often left to figure out major operational issues on their own without the resources or structure needed to succeed.

The culture within leadership often felt like a “boys club,” where advancement and influence appeared to be tied more to tenure and personal relationships than to performance, accountability, or leadership ability. Long-standing employees with 20+ years at the company often held key positions regardless of whether they were actively contributing to daily operations or supporting their teams effectively.

This environment makes it difficult for motivated managers who want to improve operations, support their staff, and grow professionally. Hard work and results do not always translate into advancement or recognition, which can be discouraging for those who are committed to doing the job well.

While the frontline teams work hard and care about the guest experience, the lack of strong leadership, structured training, and operational support from the top creates unnecessary challenges for managers and staff alike.

What is the work environment and culture like at the company?
The work environment is often frustrating due to ineffective leadership and a lack of accountability. Management frequently lacks the operational knowledge needed to properly guide or mentor staff. A General Manager should be able to lead by example, train their team, and step in to support operations when needed, but that level of leadership was often missing.

As a result, many managers and team members are left to figure things out on their own without proper training or direction. This creates unnecessary stress and makes it difficult for teams to grow, develop, and operate efficiently.

The most positive aspect of the culture comes from the frontline staff and department managers who work hard to support each other and keep things running despite the lack of leadership support.

What is a typical day like for you at the company?
A typical day often involved handling a wide range of operational responsibilities, many of which extended beyond the normal scope of the role. In practice, a large portion of the day-to-day operations frequently fell on the Assistant General Manager to resolve. Whether on property or even when off, many issues ultimately came back to me to address.

Leadership support at the property level was limited, and it was common for questions directed to the General Manager to be redirected back to the AGM for resolution. This created an environment where the AGM effectively managed most operational functions, problem-solving, and team support.

As a result, the role required being highly self-reliant and constantly available to ensure the property continued running smoothly. While this provided a lot of hands-on experience, it also highlighted the need for stronger leadership involvement and operational support at the top.

Working at Aloft Housekeeping was an extremely challenging and unpleasant experience. The management team displayed a shocking level of unprofessionalism and seemed to have a lack of concern for their associates. Instead of prioritizing the well-being and growth of their employees, they appeared to be more focused on superficial matters such as dressing to impress and favoritism within the workplace.

The atmosphere created by the management team was toxic and demoralizing. There was a distinct lack of support and guidance, leaving associates feeling unsupported and undervalued. It was disheartening to witness the clear favoritism displayed by the management, as it created a sense of inequality and hindered fair opportunities for advancement within the organization.

Moreover, the lack of empathy and understanding shown towards the staff was truly disheartening. Any concerns or issues raised by associates were often dismissed or trivialized, leaving them feeling unheard and unimportant. This blatant disregard for the well-being of the employees not only created a tense work environment but also resulted in decreased morale and productivity.

To be honest, this is one job that I would caution others about considering. While the work itself may have had potential, the poor management completely overshadowed any positives. It's crucial to thoroughly research and carefully choose where you decide to work, as the management team can have a significant impact on your overall job satisfaction and well-being.

In conclusion, my experience at Aloft Housekeeping was far from ideal due to the unprofessionalism and lack of regard displayed by the management team. It serves as a reminder to exercise caution and prioritize finding a work environment with supportive and competent management that genuinely cares for their associates' success and well-being.

I have a very weird view of McKibbon. I loved them when I was with them and was well taken care of. You wanna talk about training leaders?!? This company had it down pat!! I walked away knowing the distinct difference between a boss and a leader! With hard work and determination (seriously, the bare basics to good work ethics) it was very easy to move up in the company. We had several reviews and as long as you uttered the word growth or learning, McKibbon would eagerly take you under their wing and groom you for management. The culture is very fun and relaxed and down to earth. Not this stuffy office mentality. You are a person to them and not a number. I met some of the nicest and sweetest folks working for this company. The pay was lousy to start out with but as I was promoted to Management, the pay and its perks increased! 

The downfall now is that they will work you to death depending on your hotel location! They see you down in the weeds and they do not send help to pull you out when you truly need it. They expect you to meet their demands and even at the expense of your wellbeing, McKibbon will let you nearly exhaust yourselves for its bottom line. Would I recommend McKibbon? Yes, I would based on training and understanding alone. Yet no, based on how they treat their employees when the going gets tough.

They try convince you that they are all about their employees, but they're just like any other corporate entity. It's all about the bottom line and how they appear to the individual owners. Upper management has ownership fooled by blaming failures on property staff and not their outdated practices. They expect their people to operate as if it's 20 years ago, ignoring that their customers want current methods of contact. A busy executive wants email communication, not surprise visits, or even scheduled visits, to their offices. Just as the company is concerned about expenses, so are their clients. It's about value. You can't expect to get the same price with less amenities. Upper management is easily fooled by a good song and dance. Watch your back. The sleazy are trusted and the honest are not. Don't expose the frauds or make suggestions. They don't like that either because it might make all those VPs look bad, and you'll report to more than one VP. They also have their favorites. If you're a flashy, in your face favorite, you'll get promoted. If you just do your job well but don't beg for accolades, forget it. You'll never be recognized or rewarded.

What is the best part of working at the company?
Easy to talk to management and able to brainstorm solutions and work together to solve problems. 

What is the most stressful part about working at the company?
My job is not super stressful. However, having security overnights during busy nights would be appreciated. 

What is the work environment and culture like at the company?
Easy going. We have a good level of communication and that is priceless. 

What is a typical day like for you at the company?
-Clocking in on time 
-Communicating with the frontdesk about any issues or concerns that I need to know.
-Printing downtime reports and checking arrivals for billing concerns & guest requests.
-Checking billing for in house 3rd party reservations. 
-,Logging into email & Kipsu
-Checking coffee station
-Checking treat shop & water for stocking
- Checking in guests & handling and guest issues.
-Running audit & handling reports properly. 
-an hour & half before breakfast opens up, I fix fresh coffee.
- Checking out guests as needed.
- Half hour before end of shift, I make sure everything is stocked up.
- Make sure cash drawer is correct and all issues are documented correctly.
-Clock out on time.

McKibbon is a great company to work for, if you like to work with people and are someone looking to grow your career with effort and dedication.  Someone who is simply looking for a "job" and to do the bare minimum won't fit into this culture.  They run great hotels that are focused on the guest experience and having their associates do whatever they need to do to help that experience.  Can't be someone who likes to say "Not My Job"... you know who you are.

If you are someone who is willing to get in and learn as much as you can and get involved where ever you can to help, then you will have a bright future with McKibbon.  They want to grow people internally, have seen so many people start as hourly, HSKP or FD and grow to Management positions because they worked hard and got involved.  

If you are looking for more than just a job, and are willing to work hard to get there, this is the company for you.  Look, the President of this company started as a Houseperson in HSKP, its the foundation of how this company has grown.

Hotel Arras. 

This was the job that introduced me to micromanagement. Very condescending. Corporate but benefits were not worth it. Don’t work here. 

During a day, expect to be told to stand in one place, then another, then another, then get yelled at for standing where you were most recently told to. Expect to be told to do one thing by one manager, then something else by another. Then you will be talked down to by the first manager (or someone from another department) for doing what you were told. 

There were no enjoyable parts of this job, other than making some friends and going home to get away from this place. 

I learned to never work for this company again. 

John Mckibbon was always friendly to me- I had no issues with him in the slightest. 

While there are good GMs working within McKibbon, some are the type who gladly throw anyone and everyone they see to the wolves to save themselves the moment corporate puts a magnifying glass over them.

Out of two regional managers, one was almost entirely absentee and the other was an extreme micromanager who did not seem to understand a one-size-fits-all approach does not work across brands and sizes. Labor costs are kept under control by understaffing hourly positions (most of whom are deliberately kept under 30 hours so that they don't have to pay for benefits) and overworking salaried positions.

All in all, if you see them coming for your hotel, run; while the bonus package is great, there's no consistency whatsoever. It's a mom and pop operation trying to be a large corporation and failing miserably at it.

Kiss a** to grow type of company, heavily micro managed, you can grow as long as you kiss a** and bend to their will and not to what the job description says, do not expect any motivational or recognitions from management, they help who they want or like, same goes towards terminations, very rigged and  gossiping staff including HR and Corporate team. No matter what you do things will not change and management always get their way right or wrong making you feel helpless and discriminated at times, you're effort will be unnoticed and uncompensated, they always operate understaffed so you always end up doing more than what your job description says. 

Its not a bad company as long as you're willing to be an a** kissing puppet.

Constant lies, paycheck always wrong, broken promises, promotion to fire in 90 days, management cheats on hotel surveys to achieve higher rankings so management can get higher bonus. Supervisors lie to guest. All management cares about is MONEY. If you think about working here, record conversations and get things in writing. Also, had complaints about not being diverse causing the hotel to go into an affirmative action hiring spree. After months of employment associates still clueless due to lack of training. People do t last long if not ‘in the click’. Only “good” thing about the hotel is how they keep everyone under a microscope and create a hostile work environment, favoritism, not being accountable, constantly lies, no communication and screwing people over. Like one a lawsuit just waiting to happen.

Top Job Titles	Average Salary
Assistant general manager 1 salary reported	$52,500 per year
Cluster manager 1 salary reported	$44,369 per year
General manager 6 salaries reported	$66,756 per year
Food runner 7 salaries reported	$34.91 per hour
Hotel housekeeper 4 salaries reported	$20.10 per hour

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